Bill Luke Fiat

We bought our first new car from Shawn hucko at Tempe Luke fiat. When it was time to purchase a reliable car for our 16 year old daughter we went back and got an amazing deal! We were in and out with keys in hand in under 2 hours!

Honest, and informative!

Mr. K[redacted] did not ever, at any time, ask me if I wanted him to try and get me a better rate. When he called me after my initial review on facebook, he said he tried to get me a better rate because he can usually beat it.  He did not ask for my permission to do so. He said was surprised he could not beat it. He said to me, "sorry, there is nothing I can do now". I told him it was pointless for him to call me if he wasn't going to fix anything. The apology means nothing to me. I would not have gone through the hassle of arranging my own deal just to have him go submission crazy on my deal. I am not surprised that the dealership would lie and try to put this back on me to try and preserve their rating. They were deceptive during the transaction and did not own up to it at any time. They initially tried to charge me more for the price of the vehicle than what they had it listed for online. 
They need to get the lenders they submitted to to remove their inquiries. They were not authorized to do those submissions.

Bill Luke Fiat will contact the 3 banks other then Capital One and attempt to have the inquiries removed from Mr. [redacted] credit bureaus. Bill Luke Fiat apologizes for the discrepancies between Mr. [redacted] and the dealership and will diligently work to have the credit inquiries removed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Bill Luke Fiat appreciates Jason Smith's business and will mail him the A Pillar part free of charge. Several Bill Luke employees including the general manager have attempted to contact Jason and have received no communication in return.

Bill Luke Fiat processed [redacted]'s warranty, GAP and tire & wheel cancelations with the cancelation date of 2/24/16. It typically takes around 4 weeks to complete the cancelations because Bill Luke Fiat has to wait until Safeguard (GAP and Tire & Wheel contract...

provider)and CNA (warranty contract provider) both process the cancelations and then send a refund check to Bill Luke Fiat. On 3/15/16, Bill Luke Fiat received the cancelation checks from both providers and is sending a cancelation refund to 5th 3rd Bank who is the lien holder for the Pierce's vehicle. The cancelation amount for CNA warranty is 100% at $2,995 but the cancelation amount for both Tire & Wheel and GAP insurance through Safe Guard are less a cancelation fee and 1.8% of the sale price totaling $368.80 Tire & Wheel refund and $831.93 refund. Bill Luke Fiat efficiently processed the cancelations and will not pay for any difference in refund.

Review: In January, we purchased a car from Bill Luke Fiat. We also purchased GAP coverage, an extended warranty, and some tire protection plan. When we realized everything we purchased was significantly higher than elsewhere, we requested to cancel. We were within the 30 day cancellation period. The warranty company said Bill Luke was required to send in the forms. It has been three weeks, and despite being told by Dan in finance (multiple times) that the paperwork was sent out, the warranty company informed me this morning that nothing has been received at all. Not only do we need this resolved ASAP so that we can refinance our horrible interest rate on our loan, we are also worried that we won't receive the full refund because we our out of the 30 day cancellation period. We believe that Bill Luke is purposely delaying sending in this paperwork because they don't want us to refinance the loan.Desired Settlement: We would like confirmation that everything has been cancelled. If we are not within our cancellation period, we would like Bill Luke to pay for the difference.

Business

Response:

Bill Luke Fiat processed [redacted]'s warranty, GAP and tire & wheel cancelations with the cancelation date of 2/24/16. It typically takes around 4 weeks to complete the cancelations because Bill Luke Fiat has to wait until Safeguard (GAP and Tire & Wheel contract provider)and CNA (warranty contract provider) both process the cancelations and then send a refund check to Bill Luke Fiat. On 3/15/16, Bill Luke Fiat received the cancelation checks from both providers and is sending a cancelation refund to 5th 3rd Bank who is the lien holder for the Pierce's vehicle. The cancelation amount for CNA warranty is 100% at $2,995 but the cancelation amount for both Tire & Wheel and GAP insurance through Safe Guard are less a cancelation fee and 1.8% of the sale price totaling $368.80 Tire & Wheel refund and $831.93 refund. Bill Luke Fiat efficiently processed the cancelations and will not pay for any difference in refund.

BEWARE when purchasing a used vehicle from BILL LUKE FIAT in Tempe, AZ. A few weeks ago I purchased a used BMW X5 from this auto dealer. Although [redacted], the sales person who assisted me, was very nice and helpful and I love the vehicle I purchased, I was and am still very dissatisfied with a few of their policies. After purchasing the car, they sent it to the back to get washed, which was appreciated. However, as I am driving off of the dealership parking lot, the gasoline light pops on. Really? Then, I noticed the car only had one key fob (that half works) and the car mats were missing. The driver-side windshield visor was broken and there is an issue with one of the daytime running lights. I emailed the dealership the very next day asking them to assist me with my concerns. The sales manager promptly contacted to inform me that since the car was used the dealership does not re-fill used cars, they will not replace the car mats, will not provide me with a dependable key fob. He also advised me that will need to go to a local BMW dealership regarding the servicing of my vehicle. However, he did offer to contact BMW to order the key fob and mats for me, but I will be responsible for cost of these items. (HOW GENEROUS). Not to mention the quotes that he gave me were almost double the cost once I researched these items myself. So technically after purchasing a $40K car with a large down payment, within the same week, I had to also come out of pocket $1,500 more dollars to fix all of the other issues. BEWARE, BEWARE, AND BEWARE!! Good Luck!

A rare example of what a car buying experience should be all about!! I inquired about a car which I had found at Bill Luke Fiat by make,model and price.I was expecting the same old treatment and run around,that I experience over,over and over!! From the minute Bud Thomas introduced himself,thru the questions,several test drives and complete process,nothing but VIP treatment!! Bud was most informative and willing to go the extra little bit,without hesitation! I was impressed by the people,the facility and quality of the cars.Thanks again,Bud

Review: In late April I purchased a 2012 Chevy Suburban from [redacted] location. I was told the entire transaction would take about 60-90 minutes. Two and half hours later I left with the vehicle. Part of the extensive delay was for someone to program a key fob and disconnect the security system. I did not receive a key fob that evening. Was told one would be mailed to me.

Drove 45 minutes home to find that the security system was not disabled. For several weeks I could not lock the vehicle. When I had to lock it, I had to jump in and start it quickly so the alarm didn’t sound. At the end of May I had someone drive back over to Tempe, 45 minutes each way, to pick up a key fob. [redacted] never mailed the fob as promised.

The vehicle's temporary tags expired June 12. On June 10 I received a call from [redacted] in the service department. He said the paperwork was not completed correctly at the time of purchase in order to process the tags. He said I had to take the car to MVD to get the odometer verified and purchase tags. My other option was to bring it in to the dealer to have this completed.

Because of the late notification of the [redacted] error, I had to purchase a 3-day extension for the tags. I did this at the MVD when I went to get the odometer verified. They could not complete the process because the MVD had no idea what stage the process of registering the vehicle was at that time.

On June 16 I called [redacted] to be certain that if I sent someone over with the vehicle that afternoon, it could be completed. He repeatedly told me that it would take 10 minutes to complete the process and get the tags.

The vehicle arrived at [redacted] around 2:30 PM on June 16. It took over 90 minutes wait time. They admitted that they forgot about the vehicle and the person waiting. As of June 27, we still do not have plates. We’re told they are being mailed. I purchased this vehicle for business purposes. I am not able to use it for business until it has a license plate. I’m losing income everyday I have to wait for plates.

This is atrocious customer service. It appears [redacted] is a small operation and has never actually sold a vehicle. I have wasted weeks and several very expensive hours trying to rectify the many mistakes made in this transaction.

It is a minimum 90 minute drive, round trip, to the [redacted]. I’ve had to make 2 trips and spent a great deal of valuable wait time. I am due compensation for my time, fuel and money. I should be reimbursed for the extension of the tags as well.Desired Settlement: Fair compensation for mileage, paid my employee to wait, tags and lack of service, loss of business $1000.

Business

Response:

[redacted] Fiat apologies for the delay in getting [redacted] his key fob remote and license plate. The license plate delay was caused by the state of [redacted] having a mileage discrepancy with the Suburban purchased by [redacted]. [redacted] Fiat has been waiting for [redacted] to bring the vehicle to the dealership so a state inspection could be done and the license plates could be processed. It took [redacted] till June 16th to return with the vehicle so this inspection could be completed. [redacted] Fiat will refund [redacted] for his 3 day extension of the temporary license plate but will not compensate for "lost time, fuel and money". [redacted]'s license plates have been processed and are being sent via mail today June 30th 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, I'm not a "him." Secondly, clearly they did not read the complaint. I was not notified that they did not complete the inspection until 2 days prior to the plates expiring. I am not able to take an entire day off work to drive over there with only 2 days notice. This was a [redacted] error, one of many. I should not be penalized financially for [redacted] not being able to correct their mileage reporting error with the MVD or any of their other issues with not having any customer service. Until I receive some compensation for my expenses, such as a large gift card, the complaint will remain. Why weren't the plates mailed weeks ago? Why only mailed when a Revdex.com complaint filed? No calls have been returned, no emails have been returned. No customer service, none. Why is it taking this many weeks for them to pay for the extension? Which I have no way of knowing if they will pay it. [redacted] said they would pay it on June 12, so far nothing.

Regards,

Business

Response:

[redacted] Fiat was unaware the State of [redacted] had a mileage discrepancy until June and notified [redacted] at this point. This circumstance was not [redacted] Fiat's fault. To accommodate this circumstance, [redacted] Fiat did pay to have the temporary license plate extended beyond the 3 day plate [redacted] purchased so her temporary plate was valid while the hard plates were still being processed by the State of Arizona. [redacted] Fiat will reimburse [redacted] for her purchase of a 3 day extension on the temporary plate but will not reimburse for lost time, fuel or money.

Review: I contacted [redacted] regarding parts for my mother’s vehicle. I spoke with they're parts specialist and he took my order and my money and told me the parts would arrive within the week. The parts did not arrive that week as promised but the following week. When I opened the box there was only one set of seals that I had ordered. I contacted [redacted] again and explained the issue and they informed the bulk of the order was never shipped. At this point I have been waiting over two weeks for these parts. When the parts finally arrive additional seals are missing again but now it is the day before Christmas and I am delayed yet again. The day after Christmas I contact them and explain the situation once again. The parts "specialist" finds the additional parts and gets them ready for shipment. I inquired about same day delivery or next day and I was refused. I did not ask for money refunds or credit or anything that was extraordinary. All I wanted was the [redacted] to own up to they're multiple mistakes and help me out by getting the parts to me the same day or the next day. I believe they have wronged me and I gave them three opportunities to correct the problem and they did nothing. They have just wasted three weeks of my time due to they're negligence, and once more I will be waiting on the parts I paid for to arrive next week. Although for some reason the parts I order from them never seem to arrive when they say they will. All I wanted was them to right their wrong at the cost of same day shipping. Apparently this was too much of a hassle for themDesired Settlement: I am not sure what type of outcome I would like. How do you calculate a business wasting your time and not caring about it? This situation has not only impacted me but other family members who need me to work on their vehicles. I can not repair they're vehicles whilst the current one is still in my garage and they can't afford to take it to a shop and spend hundreds on repair costs. Long story short, [redacted] has impacted my family in a negative way. I'm sure the owner of Bill Luke is unaware but I think it would benefit them if they were made aware of how their employees are doing business.

Business

Response:

Bill Luke Fiat did not send out all of the initial parts order together and this did delay Mr. [redacted] parts order. The seals Mr [redacted] was looking for on December 26th were not part on his initial order and do not come with the valve cover gaskets but Bill Luke Fiat did ship them [redacted] that day with no freight charge. Bill Luke Fiat would like to apologize for it's mistake of not sending out the initial parts order together and would like to offer Mr. [redacted] a full refund of $15.00 for the parts freight he paid.Ryan LukeBill Luke Fiat SuzukiGeneral Manager

Review: I purchased a car from Bill Luke and part of the finance arrangements we made was for me to write 2 checks for the deposit for the car each to be put thru on my next 2 paydays. The 2nd check was not to be put through until my payday on Oct. 3rd. I just checked my account and noticed my payment went through on the 2nd, the day BEFORE my payday. I have actually bounced their check and another 2 more causing me to occur $102 in NSF fees from my bank. The bank did pay the checks and did not return them for insufficient funds but I did incur the NSF fees. The dealer made no attempt to contact me prior to depositing the check early or that there was any problems. We had an agreement as to when the checks would be put through. I needed them to honor their end of the agreement which I guess not as important to them as it was to me. I emailed the Finance Manager, [redacted] but he has made no attempt to even acknowledge my email or respond back.Desired Settlement: I feel they owe me my bank fees since they put the check through before our agreed upon date.

Business

Response:

After reviewing all of [redacted] deal information, on September 15th she sent an email to [redacted], Bill Luke finance manager, asking to postpone her 2nd check for $500 till October 3rd. The original agreed upon check deposit was for $500 on 9/28/13 (see attachment). Because Bill Luke Fiat did not respond to [redacted]s request, Bill Luke Fiat will refund [redacted] $102 for NSF fees. We apologize for the communication error and should have responded to [redacted]'s email. [redacted] has been contacted by [redacted] on 10/10/13 and notified she would receive a refund in the amount of $102. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I went to buy a used Ford Edge listed at a great price but when I got there and looked around I found that they had a very good selection of other used cars at ridiculously low prices. "Jersey" John took very good care of me. No pressure sales. I test drove 3 cars the Edge, Flex, and Cadillac SRX all were in the same price range. I couldn't pass up the 2011 SRX the price and milage was just to good. I was preaproved by my bank and Dan K. Bill Luke finance mgr. found better financing. All innm all a favorable experience. I would and will recommend Bill Luke to anyone shopping for a vehicle. Great selection, and awesome service

Sterling Haight

Phoenix, AZ

Review: I have sold my vehicle that I purchased from Bill Luke Fiat and have been calling the dealership to get my GAP insurance cancelled and refund of my remaining balance. I have called twice and was directed to the finance department where I had to leave a voice mail for someone named [redacted]. I didn't receive any return calls so I asked to speak with his supervisor and again reached voice mail and left a message for her to call me back. I have not received any calls from them and I am not receiving any assistance from them in this matter. They were happy to take my money for this product but not are not assisting with my refund for the remaining balance which should be around $700. It has been a week since I have first called them and have not received any calls back. During that time I called and left voice mail messages on Tuesday, Wednesday and Friday of last week.Desired Settlement: I am looking for the dealership to honor their GAP contract with me and refund my remaining balance per their contract that they sold me. I purchased my vehicle from them on 5/11/15 and sold my vehicle on 8/30/15.

Business

Response:

Bill Luke Fiat would like to apologize to [redacted] concerning the delay and poor communication in canceling her GAP policy. As of 9/10/15, Bill Luke Fiat has been in contact with [redacted] and have processed her GAP cancelation. Bill Luke Fiat would like to again apologize to [redacted] and also thank her for her business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

From an UNHAPPY customer. I purchased a at the end of November 2014 with bill luke [redacted]. Already I have had problems starting in december. The whole thing was a mess from the beginning with an mistreatment by an employee. Around the 20th of december my tire went flat. I contacted the service department and was advised that even though its been less than 1 month that it is normal wear and tear and I would have to cover it myself. I advised the service deptartment that the tire shop told me that it is worn out from the inside which means it was a bad tire. I was told that is from driving on it and the car had two new tires when I got it. cars come with 4 tires and so I basically had to pay for a brand new tire on my own which isnt cheap for an [redacted]. now starting the beginning on january I already need a oil change and apparently a wheel alignment as well. although I got a good deal when buy ing the vehcile all the money I am having to spend in just a few weeks of ownership is ridcoulous. I personally would not refer anyone here. I dont see too much of differnce between this place and a place like [redacted]. yes bill luke looks nice and has been around for a while but the expierence I got it HORRIBLE. I feel like I should of did my research more. I dont feel like I should have to pay for a tire, oil change, and wheel alignment after a month of ownership. on top of the fact that I only got one car key and no floor mats and an almost empty tank of gas when I purchased the vehicle. RUNNNNNN!!!! and go else where people.

I just purchased a [redacted] from this dealership and it was a great experience. I usually don't like to buy cars because of the hassle and haggling that is involved. Our salesman - [redacted] was awesome...He made the whole experience easy and comfortable. He is a great guy and he just wanted to make sure that we were satisfied.
I definitely would recommend Bill Luke Fiat to anyone who is looking for a car. I know that you will be happy with your experience especially if you have [redacted] as your salesman! HE IS THE BEST!!!!! :-)

This was the most pleasant car buying experience I can ever imagine. From the moment we walked in, until we signed on the dotted line, everyone we encountered from the sales specialist, the sales manager, to the finance manager, was incredibly friendly, honest and fair. Everyone had a sense of humor too. :)

We came in on a Wednesday evening and didn't end up purchasing until Saturday afternoon and not one time did we feel pressured to make our purchase. I have so many wonderful things to say about our sales specialist, James W[redacted], but to name one, he was very patient with us. He was also kind, hardworking, funny, knowledgeable, and just an overall pleasure to do business with.

I do a lot of research before buying a car and I can tell you that on every single car we looked at, they had the best prices around. That's a big deal when it comes to making such a big purchase! Thanks guys!

The atmosphere was comfortable, clean and on two of the days we were in the dealership, I really enjoyed their yummy, complimentary popcorn! We have a 15 month old baby and the sales manager offered us an oatmeal cookie which was incredibly sweet and our daughter, Penelope really enjoyed it.

If you are looking for a great car buying experience, and a fair price, I would HIGHLY recommend Bill Luke Fiat!!!

Review: I purchased a used car from here and the gentleman in the finance department very kindly offered to give me an extended warranty at cost because he was fairly certain that the certified pre owned warranty did not transfer to a new owner of the car. I called the next day to find that the certified pre owned warranty was still valid and asked him to cancel the other one I had purchased. I filled out the paperwork and sent it to him 3 times and he claimed each time he did not get it (all within 2 days since I purchased the vehicle). I e-mailed, called, etc. and he would not return my calls. Finally, I called the main complex and it turns out he left. The new finance director, [redacted], said she would try to take care of it but she 'doesn't really know what she's doing' and since she couldn't read the print on my original cancel paperwork, asked me to fill out a new one (3+ weeks later) with my current mileage (way more than the day after I purchased the vehicle). It has now been over a week of trying to get ahold of her via email and phone without a response.Desired Settlement: Cancel my extended warranty contract from the date I originally filled it out and adjust my total loan requested amount from the bank so I am not billed for an extra warranty I do not want or need.

Business

Response:

Bill Luke Fiat apologizes for the delay in cancelling [redacted] extended warranty. The cancelation was completed on April 22nd and warranty cancelation check was sent to [redacted] on that date. The cancelation was done within a month of purchase meaning [redacted] is getting a full refund and this will reduce her loan amount financed with [redacted]. It typically takes a bank around 3 weeks to adjust an amount financed (check has to be received by bank and then deposited/posted). Bill Luke Fiat again would like to apologize for the delay and confusion regarding [redacted] warranty cancelation. There is no excuse and we appreciate the feedback so we can continue to get better as a business. Thank you for your business [redacted].

My husband & I traveled all the way from[redacted], Az to purchased a [redacted] from [redacted] (salesman) after we purchased it, we left it for a week so it could be detailed & have some of the dents & paint chips fixed. When we came back the following week to pickup the [redacted] up we found out that they did not fixed the dents or chips & we would have to bring it back the next week on Wednesday. The sales manager [redacted] promised us a rental car for the day since we lived so far away. Once I returned for the third time to drop off the [redacted] to get fixed, I was told that they had no idea that I was even coming in & better yet they had no rental car for me & could not guarantee that I would not have to pay for it & conveniently both [redacted] & [redacted] where off. I would not recommend this dealership!!!!

thank you so much bill Luke Fiat! I have been shopping around several dealerships for Ford Edge and your dealership by far was the best. Rick Eakin took great care of me. He listened to what I was looking for and made it really easy to make a decision to go with you guys. I didn't feel any pressure like it did with that your competitors just down the street, thank you. Rick did a great job explaining things he went over the warranties with the car and asked if I had any questios. He really was wonderful to work with! linen finances super quick and had me out of there in two and a half hours. I have spoken to a few of my friends about your company already and will continue to do so thanks so much!