Billshark

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We didn't approve your engagement and we didn't save any money from youInstead you've wasted our time and resources with frivolous claims and aggressive collection tactics for services that WE DID NOT APPROVE OR ACCEPTCease and desist or we will also report your underhanded practices to our attorney generalafter that we will engage our attorney Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have no evidence of these savings from my sharks While the company has indicated these savings, I have not been able to find them on my bills While I appreciate the company's effort by stating that they found me savings, there is absolutely no evidence of these savings Show me proof of the savingsThank you Regards, A ***

Ms [redacted] ,In reviewing your account, we did not negotiate free channels, but rather a significant monthly savings on the existing service you hadThis was back in August of I checked our ticket system, and I do not show any emails/calls/requests from you that these savings were not properly applied by your providerWe guarantee our service and in rare cases where the provider makes a mistake and doesn't apply the savings, customer's contact us, and we're able to correct these issues quicklyThis is the first we've heard from you, even after the emails and letters we sent, prior to sending your unpaid account to collections.Regards,BILLSHARK

Mr [redacted] ,I can assure you there is no intention to be "sneaky" in getting customers to enroll in our serviceOur only goal is to provide a great experience and save our customers the most amount possible on their billsThe only possible way to enroll in our service, is by providing all the required information, and agreeing to the terms and conditions, which you didIn reviewing your account, it looks like we were successful in saving you over $with your providerAre you claiming you did not receiving the savings you enlisted us to achieve for you? If so, we guarantee our service and will make every effort possible to ensure your savings.BILLSHARK

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not want you to do anything else on my behalf Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedPlease have Billshark kindly remove all information from your systemThank you! Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedHopefully, I don't hear from them again Regards, [redacted] ***

Revdex.com: BtwIt's Mr I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you for expediting removal Regards, [redacted]

Hello [redacted] ,You enrolled with our service back on 08/via the True Bill app and supplied the necessary info regarding your monthly ADT billWe negotiated your service and were able to reduce your monthly bill by $and also obtained you a one-time credit of $22.78, reflected on your October bill statementOur fee is 40% of the total savings (capped at months) which is advertised throughout the True Bill app as well in our terms and conditionsSince the $off per month was for the life of the account, no contract signed, our fee was based off of $for months plus the one-time creditThis is the same pricing that all True Bill customers receive when they enroll with our service.We received your e-mails into our Customer Service system in late Septas well as a couple times last weekWe understand that you may have overlooked our fee structure and probably did not review our terms and conditionsWith that as well the possibility of you only being at your residence for another months, we were willing to work with you and reduced your outstanding balance for invoice # [redacted] We are always willing to work with individuals regarding their specific circumstances or situationsHopefully this has changed your outlook regarding our service and improved your customer experience.If the savings we obtained are still not reflected on your bill on the next statement, please do not hesitate to contact us and we will reach out to ADT on your behalf to determine why it's not showingWe will always go out of our way to battle these providers for our customers in their quest for savings.Any questions or concerns, please do not hesitate to send us an e-mail at [redacted] or give our Customer Support team a call at ( [redacted] .Thanks and take care.-BILLSHARK

Hello Ms [redacted] ,You signed up with our service back on January 31st via one of our partners, Nerd WalletYou had provided us with the necessary personal info related to your [redacted] accountWith that pertinent info, our shark [redacted] was able to contact the provider on February 1st and was able to obtain savings to reduce your monthly bill by $22.85! These savings were possible because you had agreed to enter into a 24-month contract, per your text message communication with ***In an e-mail sent to you that very same day, [redacted] provided an explanation of the savings that she obtained as well as letting you know your service plan was staying exactly the same as it was beforeThe e-mail also detailed when the savings will reflect on your monthly statement and at the end, she provided a brief message regarding our negotiation fee coming shortly via an invoice notification e-mailOne other part of the e-mail included [redacted] asking you for any other additional monthly bills that you'd like us to negotiate, which you ended up taking us up on our offer!On February 5th, you provided [redacted] with your account info pertaining to your monthly [redacted] billWith your info she was able to contact the provider that same day and streamlined your current data plan saving you $off your monthly bill!! She had once again texted you asking if you used the hotspot feature and you confirmed that you didn't use itShe was then able to have [redacted] remove removed that feature from your phone lines saving you $per line [redacted] was also able to obtain for you several one-time credits, two for $and one for $15.08, bringing your total savings amount to $In an e-mail sent to you that same day, [redacted] gave you a breakdown of your savings and that they would reflect on your March 25th to April 24th billing cycleEven though the savings on your new [redacted] plan are good for the LIFE of your account, your fee is ONLY based off of months' worth of savings and with no contract signed!Based on what had transpired thus far, we at no time felt as if you were unhappy with our serviceYou had provided us with another bill after initial enrollment, which is a pretty good indication of satisfactionOur fee was 35% of the total savings since you signed up via Nerd Wallet and that fact is advertised throughout their app as well as via a link they provide to our terms and conditionsYou were then invoiced on February 8th in the amount of $At no point during your communications with ***, through e-mail or text, was it explained that you were "bereaved on a budget." Nor was it ever communicated to us in the special instructions box provided during enrollmentRegardless of that, we don't enter into negotiations under the assumption that our customers have a lot of moneyWe approach each negotiation in the same exact manner unless we were provided with stipulations beforehandWe also never advertise on our partner apps or website that the service we perform is something a person can't do on their ownThere are plenty of people out there that would rather mow their own lawn, wash their own car or clean their own houseBut there's also a large population of people that would rather pay for those services, which is where we come inMost folks would rather not have to "haggle" with their service providers as that can sometimes take hours on end on the phonePlus, most people don't have the time or the tricks of the trade since they don't deal with providers across the country on a daily basisWe do and that's why people defer to our expertise with handling these negotiations.You had e-mailed into our Customer Service system on February 8th, which was the same day you had received your invoice, saying you didn't save any money as it was all going to us and that you were in more of a financial jam than beforeOur Customer Service rep Steve explained to you how much you would be savings over a 2-year period, which is about $1,333, and that we had a 6-month payment plan available to youYou didn't respond back to him regarding whether you'd like to take advantage of a payment plan and instead mentioned you submitted a complaint to the Revdex.com and wish you had known beforehand as we had a C- rating (we actually have an A- rating if you follow this link: [redacted] )A few days later, on February 14th, you sent us another e-mail explaining your current situation, which was the first we heard of you being disabled, and how you'd need a 12-month payment planSteve responded saying that we could comply and set you up with a 12-month payment plan at no extra charge if you would like us toHe also explained what you'd still be saving while on that payment planWe never received confirmation that you'd like the 12-month payment plan and you proceeded to send additional e-mails regarding how your bill had gone up, you hadn't seen the savings, you weren't going to pay us and that you were responsible for the changes to your plan [redacted] explained that the savings summary e-mail [redacted] had provided explained your savings were going to reflect in the next billing cycleHe also contacted [redacted] and confirmed the hotspots were removed from the lines in your plan per our February 5th negotiation and that there were no other conversations noted on the account since then.At no point did we say we weren't willing to work with you based on your current financial situationYou were already receiving a discounted fee based on signing up with our partner and we offered a payment plan reserved for customers with extenuating circumstances such as yoursFor some reason you weren't receptive to our offers and we tried to cooperate in whatever way possibleWe will still honor our offers if you still would like a payment planJust let us know and we can certainly work something out.Any questions or concerns, please do not hesitate to send us an e-mail at [redacted] or give our Customer Support team a call at ( [redacted] .Thanks and take care.-BILLSHARK

Ms [redacted] ,I'm not quite sure what to do with the information you attachedAs previously stated, we can easily resolve this issue for youHowever, we need to communicate with you and your provider to accomplish thisPlease let us know how you would like to proceed.Regards,-BILLSHARK

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Hello Mr***,Thank you for the additional info and providing us the opportunity to rectify your situationIn regards to your [redacted] bill, we've since voided that and removed it from the Collection Agency system as well as had any negative marks removed from your credit reportWe definitely understand your frustration and we're sincerely sorry about that egregious errorLike I said previously, we were handling your account during a very overwhelming time for our business and unfortunately mistakes were made.In regards to your [redacted] bill, please send us your latest statement to [email protected] so that we can review it and contact [redacted] to discuss your service planWe stand by the services we provide and the savings we obtain from these service providersWe will make every effort to ensure the savings are applied to your planIf after contacting ***, the savings are NOT there, we will go ahead and void your invoice, we'll have the Collection Agency remove your info from their system and remove any negative marks from your credit reportIf only a portion of the savings are there, we will adjust your invoice accordinglyIf ALL the savings we obtained in February are still on your plan, but your monthly bill went up due to unrelated circumstances, then our invoice is still valid and we'll still go ahead and discount it by 20% due to this unfortunate situationWhatever the case may be, we'll take the necessary steps to get your invoice rightWe just need the necessary info from you in order to work on your account with ***.Please provide us with whatever statements you can since February so that we may review and address the savings with ***We would very much like to solve this situation, but we need your help to do so.Thanks.BILLSHARK

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While the response details the activities that occurred, including the days it took to get a verbal response, it does not address the main issue The issue was the fact that my programming was changed in order to "capture" the savings I did not authorize any programming change That was my concern Yes I understand that in order to "lock-in" savings sometimes you have to take it then, but to add movie channels to our programming that we did not authorize crosses a boundary If I would have wanted the additional movie channels, I would have added them myself The movie channels that were added crossed a boundary of what we allow in the house [redacted] and [redacted] do not show appropriate material in our opinion and cross a moral boundary From what I understand, BillShark is simply authorized to negotiate lower bills not change programming Since submitting this complaint though, I have spoken with BillShark and they have agreed to satisfy this issue Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We cancelled with [redacted] due to the fact that BillShark has compromised our account Regards, [redacted]

Mr [redacted] enrolled in our service on 9/17/On 9/19/we successfully negotiated his [redacted] bill and saved him a total of $60; $10/mo for monthsAs agreed upon by Mr [redacted] during the enrollment process, he agreed to pay 40% of the total savingsWe tried to contact Mr [redacted] multiple times following the negotiation to inform him of the savings at which point the phone number he provided was disconnectedWe attempted again upon hearing of his complaint, to the same result (disconnected)Regarding Mr [redacted] ability to contact us; our direct number is included on the bottom of the invoicePer our guarantee, if the savings promised by the provider is not accurately reflected on the customer's account, we will (re)verify the savings with the provider ( [redacted] in this case)Upon hearing of this complaint, we were able to verify the savings is in fact intact on the customer's account with [redacted] Our stance is that we properly satisfied Mr [redacted] request to save him money on his bill, and as a result expect him to fulfill his end of the agreementWe are however, willing to make concessions to reduce/remove the amount owed if Mr [redacted] contacts us directly (at the direct number identified on his invoice: ###-###-####) to explain any continuing or new issues with the service provided

[redacted] ,The added [redacted] and [redacted] was not used/billed as a savingsIt was identified as a "bonus" and not used to capture savingsAll savings we achieved for you was outside of this eventWe understand and respect your request and offered to rectify with the providerHowever, it appears you did so before we could satisfy the requestNormally, our customers will place requests like that when they enroll in the "special instructions" fieldSince your account did not have anything in this field, we took the liberty to add these services free of chargeOutside of acknowledging your issue, offering to correct with your provider, and applying a courtesy credit to your invoice, I'm not sure how else we can resolve this for youWe strive to provide an excellent service and would love the opportunity to resolveRegards,BILLSHARK

Mr [redacted] ,Thank you for better articulating your issueWe've gone ahead and refunded your invoice per your request and concern with the serviceBILLSHARK

Customer's account was canceled by Support on 1/at 3:13PM (ET)