Billshark

Here is the docs thats shows not chargeRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] From your Terms of Service:"You authorize and consent to all discounts BILLSHARK obtains if the negotiation does not reduce the quality of your existing service."This was NOT the caseMy original plan, before Billshark made changes to it, included unlimited voice and text with a limited number of minutes that could be rolled over for up to a yearI was told on the phone was that Billshark had negotiated a better rate and plan without any side-by-side comparison of plan differencesIt was clear that no research had been done aside from reading the plans' dollar differences and the word "unlimited" to justify the change to said "better" planThe plan was changed to a "cheaper plan" that lowered my quality serviceI went from having 4g lte speeds to 3g speeds as verified by [redacted] customer support with written proof of said differences in data speedWireless speeds were also noticeably slower as I use data pretty heavily and my wireless call quality was noticeably worseThe plan I was switched to was on that maxes out at 3g(3mbps) speeds, while my older plan "unlimited data for [redacted] on 4g lte" 's speed is as stated in the plan's nameSigning up with our service by submitting personal information and monthly billing information authorizes BILLSHARK and all authorized BILLSHARK agents to negotiate with your monthly service providers as an authorized agent on your behalf in an effort to lower your monthly service provider bills (the “BILLSHARK Services”)By using the BILLSHARK Services, you acknowledge and permit BILLSHARK to utilize the information provided to BILLSHARK to negotiate billing rates with your service providers.Billshark's website states that they have no "hidden agenda".A Billshark agent claimed to be me and did not inform ***, at any time, that they were my representative that was authorized to make changes on my behalfAs my representative or authorized agent, they should have disclosed that they were a third party authorized to make changes on my behalf instead of pretending to be me [redacted] has no records of any third party listed or identified as making changes to my account on my behalf, except meThe rep stated that "I" had made the plan changes on my account with no other person listed as a caller or registered authorized userI was also told that I had initially threatened to close the account earlier in the day and then again around 3PM the same dayMy phone records do not show any calls to [redacted] around these timesThis is identity fraud as Billshark is not authorized to "be" or pretend to be the account holder (myself) in any of their dealings with my wireless carrierThe invoice that was sent on 4/14/17, which stated that it was sent out on 4/6/No invoice was sent to my email the next day as stated by the Billshark rep over the phone around PST 4/3/or prior to 4/14/The only email that was sent concerning my plan changes, was a description of what he did on "my behalf" and how much savings were achievedThis is before estimated taxes or any other discounts already on the accountBillshark does not look as to when an account's current plan contract ends before changes are madeBillshark arbitrarily charged me for two years of serviceAn email sent the same day right after the summary of negotiations achieved was a link to Billshark support email after I complained that I was not saving anything during the initial call from BillsharkI received an invoice via email on 4/14/stating that I owed charges of $ The invoice was stated to be sent on 4/6/17, but was not received until 4/14/I have searched my email regularly for the words Billshark with no result for said invoice until 4/14/17, which is when the invoice was initially recievedNo, there wasn't an email in my spam/junkmail folder as gmail searches all foldersThere was also no invoice from Billshark in the mailBased on Billshark's Terms of Service, the invoice is null and voidAlso, it appears that there are potentially fraudulent business practices carried out by Billshark that could be considered a crime or very questionable at the least Regards, [redacted]

I talked with [redacted] and they broke your bill down for me as follows:Internet rate: Base $less $promotion thru 9/21/plus $modem fee= $39TV rate: Base $less $promotion thru 9/21/= $73Total: Base $less $promotions thru 9/21/plus $modem fee = $per month plus fee and taxes This also doesn't include any movie rentals that may be billed from time to time.It appears that the negotiation that we worked on 9/21/is on the bill.You did have a promotion on your bill that expired on 9/25/ That is why you don't see a bill that is substantially higher We were able to avoid that by rolling right into a new promotion.Thank You! [redacted] BILLSHARK Support Team

Hello ***,You signed up with our service directly via our website back in October and provided us with a couple of your monthly bills in NovemberHowever, we were only successful with obtaining savings on your [redacted] Wireless billWe were able to reduce your monthly bill by $35.00! We had reviewed your historical data usage and streamlined your plan to cater to your usageIn an e-mail sent to you on 11/24/17, we gave you a breakdown of the savings that we obtained as well as some other useful info regarding your new data planOur fee is 40% of the total savings (capped at months) which is advertised throughout our website as well as explained in detail in our terms and conditionsHowever, the $off per month was for the LIFE of your account, not just months, and with no contract signed!Now we never advertise on our website that the service we perform is something a person can't do on their ownThere are plenty of people out there that would rather mow their own lawn or wash their own car, but there's also a population of people that would rather pay for those servicesThat's where we come inMost folks would rather not have to "haggle" with their service providers as that can sometimes take hours on end on the phonePlus, most people don't have the tricks of the trade since they don't deal with providers across the country on a daily basisWe do and that's why people defer to our expertise with handling these negotiationsWe also do not enter into negotiations with the expectation that a customer "might" not have the service at some point in the future, unless it is specifically communicated to us during the enrollment processIn reviewing your account info, I don't see anywhere where you had let us know that you wouldn't have the wireless service after months.We received your e-mail into our Customer Service system about a month ago (early January) saying your monthly bill amount had gone up and you hadn't seen the savings reflected yet on your service planOur Customer Service looked into your issue and contacted [redacted] directly to confirm that the savings we obtained were, in fact, on your service planShe also provided you with a breakdown of your old plan amounts compared to your new plan amountsThey also determined through their investigation that the reason your monthly bill amount went up was due to a restoral fee ($35), late payment charges and taxes and fees associated with those chargesThose amounts are not a direct result of our negotiations as we have no control over those things.We do have payment plan options available if our fee doesn't fit into your budgetJust let us know and we can certainly work something out.Any questions or concerns, please do not hesitate to send us an e-mail at [redacted] or give our Customer Support team a call at ( [redacted] .Thanks and take care.-BILLSHARK

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Mr***, when complaints leave our internal ticket systems and move over to Revdex.com, we don't have an easy way to integrate both communication channelsSince you had an active trouble ticket in our system, it was being worked by the Support Team to resolveOnce we closed the issue in Revdex.com, there is a delay in closing it in our ticket systemOur Sharks work their hardest to save as well as resolve issues for all our customersWe have closed out your ticket as of nowJust note, that during that call to your provider, we did save you money

I previously made a complaint about this business under # [redacted] and I believed the issue was resolvedBut, in the last two weeks, I have received two calls for collections from this business I wish Billshark would adhere to our agreement Regards, [redacted] ***

Ms ***, in order to rectify the situation, we have gone ahead and voided your invoice, per your complaint/request, which should resolve this issue in its entirety

Hello ***,You enrolled with our service back in November 2017 and submitted multiple bills to have us negotiate. Some of the bills you submitted we don't negotiate, but you did provide your [redacted] bill which is a provider we do deal with regularly. Unfortunately, when we negotiated your [redacted] ... bill on 11/28/17, we weren't able to save you money as you were in an existing promotion and the provider didn't offer any other discounts or savings. You then came back to us in December 2017 and provided your [redacted] bill for us to negotiate and this time, we were successful! We were able to obtain a promotional discount off your equipment that amounted to $14.85 off per month for the LIFE of your account!! In an e-mail sent to you on 12/28/17, we provided an explanation of the savings we obtained for you that didn't include a contract, as you had not given us permission to put you in a contract when you signed up. Our fee is 40% of the total savings (capped at 24 months) which is advertised throughout our website and mobile app as well as in all of our partner apps. It is also explained in greater detail in our terms and condition that savings across a 24-month period is what is determined when calculating our fee, pending the savings extend beyond the 2-year mark, which in your case it does.Now in the situation with service providers, whether it be cable, internet, wireless, etc., can increase their prices at any given moment with no regard to their customers. That is just how some of them have always conducted their business and will probably continue to do so. Providers can NOT guarantee they won't raise their prices and we obviously can NOT control that from our perspective. Also, we can NOT factor that into how we approach our business as that is a virtual unknown. We simply work every single day to obtain as much savings for our customers as we can, keeping in mind any special instructions provided during enrollment. In your case, they were offering a promotional discount to your existing service that wasn't going to change your current service, it was simply straight savings. We do NOT have the ability to pick and choose what savings we can get as sometimes the providers don't offer any at all. All we can go off of is what the providers communicate to us and expect they keep their end of the bargain and reflect the savings going forward on the customer's service plan.We received your e-mails into our Customer Service system that you were unhappy about the savings we obtained for you as they were not up to your satisfaction. Like I said previously, we can't decide what savings we can obtain as we do NOT work for the providers, we work for YOU, the customer. We corresponded to all of your e-mails into Customer Service and had asked for you to provide confirmation of removing the savings to your service plan, which you said back on 01/03/18 that you were going to provide to us ASAP. We have yet to see any confirmation of you reverting the changes and until you do so, our invoice still stands. You enrolled with our service to have us negotiate savings off of your monthly bill, which is exactly what we did for your [redacted] bill. We expect to be compensated for it as we spent time and effort haggling your bills and we produced positive results!We do have payment plan options available if our fee doesn't fit into your budget. Just let us know and we can certainly work something out.Any questions or concerns, please do not hesitate to send us an e-mail at [email protected] or give our Customer Support team a call at ( [redacted] .Thanks and take care.-BILLSHARK

Ms***,We guarantee our service and have a very high success rate in resolving issues where the provider made a mistake (in changing your service)However, you put us in a tough position by requesting "no further communication" from usIn order for us to resolve this, we need to communicate
with youWe will absolutely honor your request and not communicate with youIn this case, we would not be able to fully resolve your issuePlease advise if you would like us to resolve this, requiring further communication, or cease communication now and leave everything the way it is.Regards,BILLSHARK

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response is as close as I can get to resolution I don't agree with it, I don't have any evidence or leverage to demonstrate my viewpoint I will pay them off and with the understanding that they leave me alone and stop with the relentless contact Please consider my issues and/or concerns in reference to complaint #*** to be resolved I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi Ms***We were able to verify some of the savings; however, the provider did not post the entire amount and we were unable to retrieve those for youAs a result, we will void your invoice and not charge you for the partial savings you received (Internet portion of your bill). -BILLSHARK

Hello Ms*** ***,You enrolled with our bill negotiation service directly via our website on March 18th, and submitted a copy of your *** monthly bill statement from billing date 03/08/When a customer enrolls with our service which helps people save money on their monthly bills,
you grant our Sharks permission to attack your bill and accept the savings, as well as the associated fee(s)Attached are two screen shots from our website that you would have seen when you enrolled with our serviceOne is in bold lettering from the home page and the other one is from an enrollment screen prior to a customer finishing their sign upBoth screen shots are highlighted where it says we charge a 40% fee of the total savings obtained during a negotiationWe also clearly explain our fee in our terms and conditions and provide a link to it on every page of our websiteAdditionally, we send a welcome e-mail immediately following enrollment that reiterates our fee and terms for payment of our serviceAlso included in that e-mail is an option to cancel our service by simply responding with the word "Cancel" within hours of receipt of the welcome e-mail.On March 23rd, our Shark *** contacted *** on your behalf and was presented with savings options, one that included a contract and one that did notShe was in contact with you that day in order to find out which option you would prefer as you didn't provide consent during enrollment whether or not you were okay with being put into a contractAt that point in time you were undecided and communicated that you would have to carefully consider which option to takeWhen we're on the phone with a provider and we're offered savings, we always capture it, because in certain cases when we call back later, it may not be availableBut in your case, *** put your negotiation on hold and when she hadn't heard back from you, she was lucky there were still savings available when she contacted *** again on March 29thAs you hadn't gotten back to her with your decision, she accepted the non-contract savings as we wouldn't put a customer into a contract without consent. You were e-mailed an invoice on April 2nd and on April 5th we received your first response e-mail into our Customer Service systemAt that point you had expressed the same misunderstandings as you have stated here and we provided the same information explained here as to how it's clearly stated in our website regarding our feeYou had e-mailed us several more times in the following weeks and we offered you a discount as well as a monthly payment plan to help ease the financial burden as you had indicated you were retiring soon and possibly moving away from the areaOur offers still stand if you would like us to proceed accordingly.Once again, we apologize for any misunderstanding regarding our fee as we feel we sufficiently advertise that aspect of our service on our website and in our follow up communicationsIn the interim, if you are interested in the discount and payment plan arrangement, we have options available to you at no extra chargePlease let us know if you'd like to go that routeAny questions or concerns, please do not hesitate to send us an e-mail at *** or give our Customer Support team a call at (***.Thanks and take care.-BILLSHARK

Hi Ms***,Normally it takes 30-daysHowever, I can have the agency put a rush on this; so, in this case, it should take 4-days. -BILLSHARK

We performed the service in accordance with operating proceduresWe contacted the customer following the negotiation with their provider informing them of the changes made and left a return number if there were any questions or concernsWe did not hear back from the customer through the
requested communication channelWe will make additional attempts to contact the customer (today) in an attempt to resolveNo special instructions were communicated in advance upon enrollment regarding the unlimited planOur goal is to save our customer's money while keeping them in a plan that suits their historical data consumption, which we did in this caseWe guarantee our service and will be more than happy to resolve to make the customer happy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This is a sneaky way of conducting businessI cancelled another service within hours without knowing who BillShark wasWe did not ask for their engagement and we did not approve their involvementWe had NO INTENTION of working with BillShark and they should be embarrassed by the underhanded way they conduct businessThey have harassed me to collect on a service I didn't want and they did nothing to help us. If they don't stop harassing me I will contact a lawyer next
Regards,
*** ***

Mr ***,I apologize for the problems you have been experiencingSometime the provider's don't apply the promised savingsBILLSHARK guarantees our service and would love to have had the opportunity to correct this for youSince we seem to be well past any ability to resolve this, I've gone ahead
and voided your invoice and removed you from the collections process.Regards,BILLSHARK

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As you very well pointed out, I wouldn't have agreed to any long term contract change due to my impending retirement. In addition, I didn't want to loose any of the service channel I currently had as part of my Cable service, and in fact I did loose several channels that I now don't have access to. This was not a satisfactory outcome for me, no consideration was given to NOT changing my current services. I gained nothing from your actions, in fact my service was changed. Regards,
*** ***

Ms***,I've reviewed your account in our systemIt shows that we saved you a total of $A one-time savings of $with *** Wireless and $with *** *** in the form of $per month for months.I can assure you, that we are not a scamWe guarantee the savings that are
promised to us on your behalf with your providerIf you have not realized the savings, we will absolutely make it right with the provider or refund your moneyI checked with my Customer Support Team and could not find a record of you contacting us regarding your savings not being reflected on your bill.I will have a Manager check on the savings with your provider and get back to you within hours