Billshark

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
] I do not want any relationship with them, they keep asking to grant permission to access my information and I do not want any service or business with them.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 Neither the invoice or the account information has been deleted.
Regards,
[redacted]

Ms. [redacted],Please provide where and what wording led you to believe this was the case. We can assure you we do not "mislead" our customers and make every attempt at transparency. If you can provide us the wording you are referring to as being "misleading", we would be more than happy to work with you on resolving the issue.

I talked with [redacted] and they broke your bill down for me as follows:Internet rate: Base $47 less $15 promotion thru 9/21/17 plus $7 modem fee= $39TV rate: Base $83 less $10 promotion thru 9/21/17 = $73Total: Base $130 less $25 promotions thru 9/21/17 plus $7 modem fee =...

$112 per month plus fee and taxes.  This also doesn't include any movie rentals that may be billed from time to time.It appears that the negotiation that we worked on 9/21/16 is on the bill.You did have a promotion on your bill that expired on 9/25/16.  That is why you don't see a bill that is substantially higher.  We were able to avoid that by rolling right into a new promotion.Thank You![redacted]
[redacted]BILLSHARK Support Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Ms [redacted],After contacting the provider, they have confirmed the savings are in fact on your account. We have made several attempts to reach you in order to explain and help you understand your account and associated savings. We would also like to include you in on a 3-way call with your provider so that they can explain the savings on your account as well. Your shark has left you several voicemails to call us back so that we can get this resolved. Please call us so that we can have the savings explained (and proven) to you.For your convenience, if you've misplaced the message, your shark is [redacted], and she can be reached at: ([redacted]Regards,-[redacted]

Hello [redacted],You signed up with our service directly via our website back in October 2017 and provided us with a couple of your monthly bills in November. However, we were only successful with obtaining savings on your [redacted] Wireless bill. We were able to reduce your monthly bill by $35.00! We had...

reviewed your historical data usage and streamlined your plan to cater to your usage. In an e-mail sent to you on 11/24/17, we gave you a breakdown of the savings that we obtained as well as some other useful info regarding your new data plan. Our fee is 40% of the total savings (capped at 24 months) which is advertised throughout our website as well as explained in detail in our terms and conditions. However, the $35 off per month was for the LIFE of your account, not just 24 months, and with no contract signed!Now we never advertise on our website that the service we perform is something a normal person can't do on their own. There are plenty of people out there that would rather mow their own lawn or wash their own car, but there's also a population of people that would rather pay for those services. That's where we come in. Most folks would rather not have to "haggle" with their service providers as that can sometimes take hours on end on the phone. Plus, most people don't have the tricks of the trade since they don't deal with providers across the country on a daily basis. We do and that's why people defer to our expertise with handling these negotiations. We also do not enter into negotiations with the expectation that a customer "might" not have the service at some point in the future, unless it is specifically communicated to us during the enrollment process. In reviewing your account info, I don't see anywhere where you had let us know that you wouldn't have the wireless service after 24 months.We received your e-mail into our Customer Service system about a month ago (early January) saying your monthly bill amount had gone up and you hadn't seen the savings reflected yet on your service plan. Our Customer Service looked into your issue and contacted [redacted] directly to confirm that the savings we obtained were, in fact, on your service plan. She also provided you with a breakdown of your old plan amounts compared to your new plan amounts. They also determined through their investigation that the reason your monthly bill amount went up was due to a restoral fee ($35), late payment charges and taxes and fees associated with those charges. Those amounts are not a direct result of our negotiations as we have no control over those things.We do have payment plan options available if our fee doesn't fit into your budget. Just let us know and we can certainly work something out.Any questions or concerns, please do not hesitate to send us an e-mail at [redacted] or give our Customer Support team a call at ([redacted].Thanks and take care.-BILLSHARK

[redacted],The added [redacted] and [redacted] was not used/billed as a savings. It was identified as a "bonus" and not used to capture savings. All savings we achieved for you was outside of this event. We understand and respect your request and offered to rectify with the provider. However, it appears you did so before we could satisfy the request. Normally, our customers will place requests like that when they enroll in the "special instructions" field. Since your account did not have anything in this field, we took the liberty to add these services free of charge. Outside of acknowledging your issue, offering to correct with your provider, and applying a courtesy credit to your invoice, I'm not sure how else we can resolve this for you. We strive to provide an excellent service and would love the opportunity to resolve. Regards,BILLSHARK

You enrolled with our service back on November 27th, 2017 via an app from our partner, True Bill. You submitted bill images related to two of your monthly bills, [redacted] and [redacted]. We were missing your pin for your [redacted] bill and your shark, [redacted], reached out to you via e-mail on...

11/29/17 to obtain that. You provided us with that pertinent personal info on that same day which allowed us to contact the provider on your behalf. Unfortunately, we weren't able to obtain any savings for your [redacted] bill as there weren't any promotions available at the time. We had put that negotiation on hold to try back at a later date to see if there were any savings available.That same day [redacted] contacted [redacted] on your behalf and was able to update your existing [redacted] One Plan to a better rate. She was able to negotiate $140 per month for your 4 lines, taxes included! You were originally paying $160 for 4 lines excluding taxes. She was also able to turn on the kickback feature for 3 lines meaning you would get $10 off your bill for each line that used less than 2GB of data during the month. All of those savings amounted to $69.53 off per month for the LIFE of your account!! In an e-mail sent to you on 11/29/17, [redacted] provided a breakdown of the savings that we obtained for you that was good for as long as you had that plan pending you didn't cancel your [redacted] account. It also explained that the savings would not appear until the 12/27/17-01/26/18 billing cycle. Our fee is 40% of the total savings (capped at 24 months) which is advertised during sign up via the True Bill app and is also explained in greater detail in our terms and condition, also accessible via their app. Based on that, your total savings across the 24 month period  came to $1,668.72 and your fee from us was $667.49, which was invoiced to you on 12/11/17.On December 8th, you had initially e-mailed our Customer Service team saying that we cost you money and to go away. Our customer service rep [redacted] asked you to elaborate so we could research the issue but we never got a response from you. A few days later on 12/11, we received another e-mail into our Customer Service system saying that your monthly bill had gone up and that if we contact you again, you were going to call the Revdex.com. Based on that, [redacted] contacted [redacted] on your behalf to verify the savings were on your plan. The provider rep confirmed that you were paying $140 per month for the 4 lines as your table was free. She also communicated that the kickback feature was turned on and you would see the savings pending you didn't go over the 2GB data allotment. We communicated this info to you on 12/12 and that we had payment plan options available if you were interested. You responded threatening to contact the Revdex.com and that the 2BG kickback savings didn't apply as you went over the allotted amount. You also said that if we message you again that you were going to contact the Attorney General. You had also asked if we had contacted [redacted] after you had asked us not to contact you as you had deleted the app (True Bill app) and confirmed that it deleted all of your info. You had also asked us to contact you immediately. Unfortunately when you delete a partner app, it does not remove your info from our system as that is a completely separate company.Per your request, we attempted to reach you several times over a couple day period after 12/12 to no avail. As we were provided incorrect info from the [redacted] rep for one of your lines, you had gone over the 2GB thus negating the kickback savings. Based on that, we adjusted your invoice accordingly and also discounted your invoice by 10% due to the hassle. Your revised invoice we issued to you was reduced by $153.15 and your new remaining balance with us was now $514.34. We didn't hear back from you after that series of communications and you didn't reach out to us again until 02/05, which was at the same time you filed this complaint.Our customer service rep [redacted] was now working with you and spoke to you on 02/06. You had asked for the number to our lawyer and he asked to give us till the end of the day to work on your account. He had asked you for statement before our negotiation and to provide any e-mail communications, from either us or True Bill. On 02/07, you provided your December statement and said you were currently travelling and agreed to provide that rest of the documentation the following Monday. The statement you provided was the one we explained to you in which you would see your savings. Unfortunately, it reflected that your monthly amount had gone up. It also did, in fact, reflect that there was a plan change and the cost was $130 ($140 minus $10 auto-pay discount) per month, which was one of the savings we had obtained for you. It also reflected the usage being over for one of your lines ending [redacted], which is why we adjusted your invoice back in December. It also shows one of your other lines having usage charges which is part of the reason your bill had gone up. That line also didn't receive the kickback savings.As you had promised to provide another recent statement and a series of e-mails, but hadn't yet, [redacted] then contacted [redacted] the following Thursday to see if we could find out what else was going on with your bill. The rep explained to us that [redacted] One promotional plan changes had negative impacts on customers but [redacted] was able to get your monthly bill down to $120.50 for the plan and lines. He was also able to obtain a $80 credit to make up for the savings you hadn't received. You responded asking if we had honestly contacted [redacted] again after you had perceived you were no longer a client of ours and to contact you. [redacted] tried numerous times to reach you on the phone after that interaction, but was unsuccessful and unable to leave you a voice-mail as your mail box wasn't accepting messages.We are still waiting on some documentation from you and like I said previously, we will continue to work with you and [redacted] to hold them to their word. Even though you keep asking us to not contact you and that you believe you cancelled your account with us, you come into our Customer Service system asking someone to call you immediately. We are somewhat confused as to how you'd like us to proceed. If you're able to work with us, we can determine if the savings are there. If they are not, we will certainly adjust or void your invoice accordingly. We can only go off of what [redacted] communicates to us and what we see on your monthly bill statements. The more info you provide to us gives us more ammo when contacting providers.In the interim, if you interested in any payment plan arrangements, we have options available to you. Any questions or concerns, please do not hesitate to send us an e-mail at [redacted] or give our Customer Support team a call at ([redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
In the section in which I entered my credit card information, it said that my card would not be charged until after I have had a chance to review the savings.  If you are looking for verbatim, I won't be able to provide that as I didn't screen shot it as I was doing it expecting the company that I was providing my information to be a company with integrity leaving me with an opportunity to review the outcome and THEN make a decision if I was interested in it or not.  Not, surprise, your card will be charged in 8 days.  I was mislead regardless what your intentions were and as you indicated in previous communications, you were planning to adjust wording so that future consumers would not misunderstand the terms of your agreements.  So as the savings have yet to be reflected on my bill, I am expecting my services and savings to be cancelled and my credit card not charged.  If satisfactory resolution can not be met, I will cancel my credit card (further adding to my dissatisfaction with your company cause then I have to deal with updating my credit card information with actual reputable companies) or I will report the transaction as fraud with my bank as an unauthorized charge based on the banks recommendations.  So far, I'm extremely dissatisfied with the lack of quality of customer service and your company's inability to provide adequate details prior to signing up and your company's inability to work with the customer.  
Regards,
[redacted]

Customer's account was canceled by Support on 1/20 at 3:13PM (ET).

Mr [redacted],I'm sorry you misunderstood the service that you signed up for. We are VERY transparent on our website with regards to our pricing and how our service works. When you enrolled in our service, you agreed to the terms, allowing us to negotiate on your behalf and to pay us for those services. We sent you 17 payment reminders (16 via email, 1 via [redacted]) all which went unanswered. Regards,BILLSHARK

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. You did not do as your service advertised witch was to get me better prices.  You only got me the same price that I could have gotten plus you took away two months of savings that I was planning on getting myself.  You are not transparent you made it look like you were going to try to get me better prices than what I was paying, and you only got me the same price.  And as for the attempts to contact me I told you that I do not believe that you upheld what you advertised on your website and therefore I was not going to pay.
Regards,
[redacted]

Ms. [redacted],In reviewing your account, we did not negotiate free channels, but rather a significant monthly savings on the existing service you had. This was back in August of 2016. I checked our ticket system, and I do not show any emails/calls/requests from you that these savings were not...

properly applied by your provider. We guarantee our service and in rare cases where the provider makes a mistake and doesn't apply the savings, customer's contact us, and we're able to correct these issues quickly. This is the first we've heard from you, even after the 16 emails and 2 letters we sent, prior to sending your unpaid account to collections.Regards,BILLSHARK

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I need to know if and when this will be removed from all 3 majors credit bureaus
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please have Billshark kindly remove all information from your system. Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received the same response when contacting the company.  I was mislead on how the process was to work due to how your messages were worded.  I was under the impression that I would not be charged and would have the ability to review the savings prior to any changes.  I don't want the savings nor do I want my card charged.  I want nothing to do with your company.  I have not seen the savings reflected on any bills yet.  Again, I want nothing to do with a company that will mislead its customers to earn a buck.  I value customer service and I feel that I was not provided with quality service.  I have requested a cancellation and I should be entitled to that. 
Regards,
[redacted]

Hello Ms. [redacted],You signed up with our service back on January 31st via one of our partners, Nerd Wallet. You had provided us with the necessary personal info related to your [redacted] account. With that pertinent info, our shark [redacted] was able to contact the provider on February 1st and was...

able to obtain savings to reduce your monthly bill by $22.85! These savings were possible because you had agreed to enter into a 24-month contract, per your text message communication with [redacted]. In an e-mail sent to you that very same day, [redacted] provided an explanation of the savings that she obtained as well as letting you know your service plan was staying exactly the same as it was before. The e-mail also detailed when the savings will reflect on your monthly statement and at the end, she provided a brief message regarding our negotiation fee coming shortly via an invoice notification e-mail. One other part of the e-mail included [redacted] asking you for any other additional monthly bills that you'd like us to negotiate, which you ended up taking us up on our offer!On February 5th, you provided [redacted] with your account info pertaining to your monthly [redacted] bill. With your info she was able to contact the provider that same day and streamlined your current data plan saving you $30 off your monthly bill!! She had once again texted you asking if you used the hotspot feature and you confirmed that you didn't use it. She was then able to have [redacted] remove removed that feature from your 3 phone lines saving you $10 per line. [redacted] was also able to obtain for you several one-time credits, two for $25 and one for $15.08, bringing your total savings amount to $785.08. In an e-mail sent to you that same day, [redacted] gave you a breakdown of your savings and that they would reflect on your March 25th to April 24th billing cycle. Even though the savings on your new [redacted] plan are good for the LIFE of your account, your fee is ONLY based off of 12 months' worth of savings and with no contract signed!Based on what had transpired thus far, we at no time felt as if you were unhappy with our service. You had provided us with another bill after initial enrollment, which is a pretty good indication of satisfaction. Our fee was 35% of the total savings since you signed up via Nerd Wallet and that fact is advertised throughout their app as well as via a link they provide to our terms and conditions. You were then invoiced on February 8th in the amount of $244.75. At no point during your communications with [redacted], through e-mail or text, was it explained that you were "bereaved on a budget." Nor was it ever communicated to us in the special instructions box provided during enrollment. Regardless of that, we don't enter into negotiations under the assumption that our customers have a lot of money. We approach each negotiation in the same exact manner unless we were provided with stipulations beforehand. We also never advertise on our partner apps or website that the service we perform is something a normal person can't do on their own. There are plenty of people out there that would rather mow their own lawn, wash their own car or clean their own house. But there's also a large population of people that would rather pay for those services, which is where we come in. Most folks would rather not have to "haggle" with their service providers as that can sometimes take hours on end on the phone. Plus, most people don't have the time or the tricks of the trade since they don't deal with providers across the country on a daily basis. We do and that's why people defer to our expertise with handling these negotiations.You had e-mailed into our Customer Service system on February 8th, which was the same day you had received your invoice, saying you didn't save any money as it was all going to us and that you were in more of a financial jam than before. Our Customer Service rep Steve explained to you how much you would be savings over a 2-year period, which is about $1,333, and that we had a 6-month payment plan available to you. You didn't respond back to him regarding whether you'd like to take advantage of a payment plan and instead mentioned you submitted a complaint to the Revdex.com and wish you had known beforehand as we had a C- rating (we actually have an A- rating if you follow this link: [redacted]). A few days later, on February 14th, you sent us another e-mail explaining your current situation, which was the first we heard of you being disabled, and how you'd need a 12-month payment plan. Steve responded saying that we could comply and set you up with a 12-month payment plan at no extra charge if you would like us to. He also explained what you'd still be saving while on that payment plan. We never received confirmation that you'd like the 12-month payment plan and you proceeded to send additional e-mails regarding how your bill had gone up, you hadn't seen the savings, you weren't going to pay us and that you were responsible for the changes to your plan. [redacted] explained that the savings summary e-mail [redacted] had provided explained your savings were going to reflect in the next billing cycle. He also contacted [redacted] and confirmed the hotspots were removed from the lines in your plan per our February 5th negotiation and that there were no other conversations noted on the account since then.At no point did we say we weren't willing to work with you based on your current financial situation. You were already receiving a discounted fee based on signing up with our partner and we offered a payment plan reserved for customers with extenuating circumstances such as yours. For some reason you weren't receptive to our offers and we tried to cooperate in whatever way possible. We will still honor our offers if you still would like a payment plan. Just let us know and we can certainly work something out.Any questions or concerns, please do not hesitate to send us an e-mail at [redacted] or give our Customer Support team a call at ([redacted].Thanks and take care.-BILLSHARK

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
We didn't approve your engagement and we didn't save any money from you. Instead you've wasted our time and resources with frivolous claims and aggressive collection tactics for services that WE DID NOT APPROVE OR ACCEPT. Cease and desist or we will also report your underhanded practices to our attorney general. after that we will engage our attorney.
Regards,
[redacted]

Hello [redacted],You enrolled with our service back on 08/25 via the True Bill app and supplied the necessary info regarding your monthly ADT bill. We negotiated your service and were able to reduce your monthly bill by $18.00 and also obtained you a one-time credit of $22.78, reflected on your October...

bill statement. Our fee is 40% of the total savings (capped at 24 months) which is advertised throughout the True Bill app as well in our terms and conditions. Since the $18 off per month was for the life of the account, no contract signed, our fee was based off of $18 for 24 months plus the one-time credit. This is the same pricing that all True Bill customers receive when they enroll with our service.We received your e-mails into our Customer Service system in late Sept. as well as a couple times last week. We understand that you may have overlooked our fee structure and probably did not review our terms and conditions. With that as well the possibility of you only being at your residence for another 8 months, we were willing to work with you and reduced your outstanding balance for invoice #[redacted]. We are always willing to work with individuals regarding their specific circumstances or situations. Hopefully this has changed your outlook regarding our service and improved your customer experience.If the savings we obtained are still not reflected on your bill on the next statement, please do not hesitate to contact us and we will reach out to ADT on your behalf to determine why it's not showing. We will always go out of our way to battle these providers for our customers in their quest for savings.Any questions or concerns, please do not hesitate to send us an e-mail at [redacted] or give our Customer Support team a call at ([redacted].Thanks and take care.-BILLSHARK