Bio-Health Research Center Inc.

Review: On October [redacted] I made a order online with Bio Health Research. After putting in all the payment info, name and address information I completed my order,I realized that it did not have the correct address and or name to be sent too. I then tried to contact the company via there [redacted] number they had listed. The number they had listed kept giving busy signals or a recording saying the number was invalid. A few hours later I was contacted by someone claiming to be a bio health research customer service rep the number that this call came from was###-###-####. I requested the change of address for the product they stated they couldnt do that to call the [redacted] number.The money for the product has been taken out of my card account but can not get in touch with anyone to change the address.I ended having to deactivate my card that was billed due to this company having access to possibly clean my card account out.I have called the [redacted] number several times they answer the phone by saying hello to me by name before saying there from bio health like a normal business would.Desired Settlement: I would like this matter resolved by sending the product to the correct address or a refund of the 48.00 they took from my card.

Review: I purchased Garcinia Cambrogia online. It was supposed to be $4.99, but I was charged $99. My Visa refuses to remove the charges because they say that I did not read the fine print. I can assure you that if there was anything about a $99 charge, I would not have purchased the product. It is obviously advertisement that is designed to confuse/trick people into thinking they are purchasing something for $99. When I called the company to request a refund, they refused and hung up on me. Additionally, the company makes false claims about the product. This product did absolutely nothing for me.dDesired Settlement: I would like to be refunded the $99.

Business

Response:

We have searched for all of the information that the customer provided (name, address, phone, email) but it does not match any of our records.

The customer stated that she was offered $4.95 for a trial and then billed $99. We do not offer that offer, nor do we have trials.

If this customer had ordered from us, the charge would appear as "Bio Health Research".

Please contact us if the customer has any questions but if she checks her bank statement, she will see that she ordered from another company which she can reach by calling the phone number next to the charge.

Review: In January I ordered their product and the total bill was $148.00. When I received the product I decided I did not wish to use it so I packed all the information with my order form, my packing slip and all information and wrote them a note to please credit my debit card for the return.

I called in March because I have not had a credit to my account and they told me if I did not call for a RA in order to return the item it would take a longer time to have my money returned.

I called again today June **. 2014 and spoke with a [redacted] who told me because I did not get an RA and there was no information in their system of the return that I would not be credited.Desired Settlement: I understand that I inadvertently did not read all of the information regarding the return. In most cases if you send all of the information, they will refund your money. She tells me that they did not receive the package but it also did not come back to me so I am sure they have it. There is no reason with the information provided that they could not refund my $148.00.

I feel it is just a way to gain their product back and keep my money. I was stupid for even ordering from an online company like that anyway.

Consumer

Response:

At this time, I have not been contacted by Bio-Health Research Center Inc. regarding complaint ID [redacted].

Sincerely,