BiteSquad.com, LLC

I have my customer service manager reaching out to youHe will provide credit for the error. Max

I am rejecting this response because:The business did not address the condition of the food or the fact that the delivery charge to my satisfactionI expect a refund of the predatory charge for delivery from a local restaurant and since they are responsible for a condition of the food, once it arrives - a full refund for the foodThe email may have listed the delivery charge viewable on a laptop, but not my phoneThis was obscuredI would have cancelled and picked the food up at the Bonfire personally if I would have seen this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I spoke to Brandon from BiteSquad and he assured me that the credit was restored to my account. Thank you,*** ***

This order was refunded in fullWe have already worked with the customer to resolve this transaction on 10-4-

We email a receipt to the customer during check outThis order was estimated for a 9:05pm deliveryThe order was picked up at the restaurant at accepted time and delivered to customer at 9:03pmAll fees are shown on screen during checkoutReceipt with order tracker link was emailed
to ***@tohotenax-us.com

I will include that in your refund as well, bringing your refund total to $and a $credit on your Bite Squad accountThe refund can take up to 3-business days to reflect in your account but the credit is available immediately and automatically applies to your next order. Thank you
again for getting back to me, JenniferHave a great rest of your week.Thanks,AngelaOn Tue, Mar 13, at 9:AM, Jennifer *** ***> wrote:I did not really wish to tip the driverHe was rude and unhelpfulThank you for refunding the $That resolves my issuesThanks!

I am rejecting this response because:I had to file a claim with my bank
regarding fraud to get the $refunded temporarilyWhat refund are they referring too? Are they refunding me the $as I requested as well? Is there an ETA on this refund? My whole issue was that they would refund me the double charge of $but it was never actually refunded by bitesquad

I am rejecting this response because:I placed my order at 1:pm and it wasn’t delivered until 3:pmI don’t want a refund to my bitesquad account, I want it made to my credit cardYou are holding my credit hostage so that I am forced to continue using your services

Hi, *** -I apologize for the delay in refunding your orderI have processed this refund and added a $credit to your Bite Squad accountThis credit will never expire and automatically apply on your next order. Thanks,Max

I am rejecting this response because:
This is untrueI never posted my referral code to online coupon sitesI only have three referrals of coworkers

Initial Business Response /* (1000, 8, 2016/01/15) */
This customer has been refunded
Initial Consumer Rebuttal /* (3000, 10, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please advise when the credit will be visible. As of now I do not show the...

$10.00 was removed from my Bite Squad account to be credited to my credit card.

(The consumer indicated he/she DID NOT accept the response from the business.)
Please advise when the credit will be visible. As of now I do not show the $10.00 was removed from my Bite Squad account to be credited to my credit card.

We do not allow posting to coupon sites.

All gift cards are redeemable on the site. We are unable to refund gift cards. These can also be used for pick up orders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Unfortunately the restaurant was too busy at the time to make the meal. We are a third party delivery service and work with restaurant partners. The restaurant did accept later and the order was delivered.

I am rejecting this response because:
The credit that was issued was to refund the delivery fee, that I was advised was to honor a promotion they were running at the time. The promotion did not explain restrictions included, and therefore was honored by issuing a $10 credit. This was to refund a fee that was paid for with my credit card, and therefore is owed to me. This is owed to me because Bitesquad no longer services my area, so I am unable to use the credit that was issued.

Hi, Josh -I apologize for this error. I have refunded your credit card and added a $5.00 credit to your account. This credit will never expire and automatically apply to your next order. Thanks,Bite Squad

The receipt during checkout was exactly as charged to the credit card. The coupon code read "Coupon invalid" during the checkout process before submit was hit.

This customer has been refunded