BiteSquad.com, LLC

The refund of $4.52 was processed back to your account today. You have a credit of $5.00 in your Bite Squad account. This credit will never expire and  automatically apply to your next order.

This coupon code is posted on online coupon sites. This is not a referral of friends and family.

This customer has a $86.63 credit on their account. This credit will never expire and automatically apply to their next order.

Your original estimated delivery time was 2:40pm during checkout. We arrived at your location at 3:20pm. We apologize for the delay. Our delivery times are subject to change based on weather, traffic, and cook times at restaurants. We added a $15 credit to your account. This credit will...

automatically apply to your next order and never expire.

I'm sorry to hear you were not 100% happy with your Bite Squad order. I have voided this transaction for a full refund. I will leave the credit on your account in hopes you will give us another chance. Thank you for using Bite Squad,Max

The refund was submitted. I have confirmed in our auth.net account. Your bank can take 48 hours to recognize the transaction. Max

I am rejecting this response because: That is completely not true. I would have never gone through with the order. The 2 additional orders were both for new customers as well and I would have just had them create their own accounts.

Free delivery was honored for each order. Max

Please provide me the order number in question. Thanks,Max

The $10 credit was an in house credit from us and not a charge against your credit card.  We are unable to provide your credit card with a $10 refund.

This credit has been removed.

I apologize for the issues you have encountered. We have had no issues with our redemption page for gift cards. Here is the link  http://www.bitesquad.com/redemption You can order pick up on our site using the gift cards and pick up at the locations. If you need help I am available at [email protected]

I am rejecting this response because: I still do not see the refund.

We have refunded this order in full.

I am rejecting this response because:
I have not received any such refund or apology as to how I was treated

I am rejecting this response because:
The business didn't address my complain in their response.I'm not sure who the business is responding to, as it was a very short, unhelpful reply.I request a response from this business which addresses my complaint.

The refund for $80.79 was processed. Your bank should see the transaction in your account. I can not refund you the original order price that was delivered and consumed.

We have closed your account. You have repeatedly abused first time customer coupons on our system. The only verbal abuse and cussing on your phone call was directly from you. Please do not use our service or talk down to our customer agents again. Thanks,Bite Squad

Initial Business Response /* (1000, 16, 2015/10/15) */
Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are continually striving to improve our product lines, procedures, and customer service.
A sytem error caused this issue and it has...

been resolved.
Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.
Initial Consumer Rebuttal /* (2000, 18, 2015/10/26) */