Bizfi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No one from the NLF has contacted me on resolving the issue and removing the inquiries from my personal credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , Thank you for bringing this matter to our attention We apologize for the negative experience that you had, and want to assure you that it does not reflect our company’s values We have investigated this matter, including review of the recorded calls Unfortunately it appears that the first representative you spoke with did not handle your call in the most professional manner and acted contrary to our philosophy and policies That individual is no longer with us While we believe that the other two representatives you spoke with acted appropriately, each of them has been reminded of their obligation to handle every call in a professional manner and to treat each caller with respect and dignity no matter the circumstance We are also evaluating the marketing company that prepared and distributed the promotional item at issue, as well as the promotional item itself This was in no way intended to be deceptive; rather, it was to notify you of financing options available if your business should be in need It is our goal to ensure that our services are clearly conveyed in an accurate and non-deceptive manner We have sent a copy of this complaint to the marketing company to verify that your address is removed from future mailings Would you like us to send you a copy of their confirmation and their contact information? Thank you again for bringing this to our attention We apologize for any inconvenience this matter has caused you Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for bringing this matter to our attentionWe have sent a copy of your request for removal from future advertising to the third party marketing company we use and have verified that your business and mailing address has been removed from all future mailings Would you like us to send you a copy of their confirmation and their contact information? Thank you again for bringing this to our attention We apologize for any inconvenience this matter has caused you Please contact us at the following email address; [redacted] should you have any further questions or comments Sincerely,Next Level Funding

Dear *** ***, Thank you for bringing this matter to our attentionWe have sent a copy of your request for removal from future advertisings to the third party marketing company we use and have verified that your business and mailing address has been removed from all future mailings
Would you like us to send you a copy of their confirmation and their contact information? Thank you again for bringing this to our attention We apologize for any inconvenience this matter has caused you Please contact us at the following email address *** should you have any further questions or comments Sincerely,Next Level Funding

Thank you for contacting Next Level Funding concerning the complaint filed by the *** of the *** ***We take complaints such as these very seriously and have investigated the *** ***’s claimsWe regret the negative experience the *** of the *** *** had with one
of our customer services representatives Upon review of the recordings of the customer service calls, we concluded that one of our representatives did not adhere to our standards of professionalism in their treatment of the *** of the *** *** and the handling of the inquiry We have taken appropriate disciplinary steps to address that employee The Company is working directly with the *** of the *** *** to resolve the issues raised in the complaint and we expect that we will provide the desired resolution of the issues as requested

Hello *** ***,Thank you for taking the time to request a removal from themail promotion list. Your address has been successfully removed. Weapologize for any inconvenience you may have been caused and wish you thebest. Thank you, NLF Management

Hello Sir,We do not have any record of ever calling that phone #.  This call was not made by us.  Do you have a caller id for the number that dialed you?  We would certainly like to help you as well as take legal action against any person or entity that is posing as us.  We have added your # to our dnc list, however, we have never called you.  There are no games being played.  Thank you for your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
 
Thank you for bringing this matter to our attention.  We apologize for the negative experience that you had, and want to assure you that it does not reflect our company’s values.  We have investigated this matter, including review of the recorded...

calls.  Unfortunately it appears that the first representative you spoke with did not handle your call in the most professional manner and acted contrary to our philosophy and policies.  That individual is no longer with us.  While we believe that the other two representatives you spoke with acted appropriately, each of them has been reminded of their obligation to handle every call in a professional manner and to treat each caller with respect and dignity no matter the circumstance. 
We are also evaluating the marketing company that prepared and distributed the promotional item at issue, as well as the promotional item itself.  This was in no way intended to be deceptive; rather, it was to notify you of financing options available if your business should be in need.  It is our goal to ensure that our services are clearly conveyed in an accurate and non-deceptive manner.  We have sent a copy of this complaint to the marketing company to verify that your address is removed from future mailings.  Would you like us to send you a copy of their confirmation and their contact information?
Thank you again for bringing this to our attention.  We apologize for any inconvenience this matter has caused you.
Sincerely,

RESPONSE TO Revdex.com COMPLAINT BY [redacted] [redacted] [redacted]July ** 2015Thank you for contacting Next Level Funding concerning thecomplaint filed by [redacted] of [redacted] [redacted]. Wetake complaints such as these very seriously and have...

investigated [redacted]’sclaims. We regret that [redacted] felt that the handling of his applicationwas inattentive and untimely.  Uponreview of the records regarding [redacted] [redacted]application we have concluded, contrary to [redacted]’s assertions, that ourrepresentatives did in fact communicate with [redacted] in a timely mannerregarding the status of the [redacted] [redacted] application. Ourgoal is to provide each and every customer professional, timely service thatresults in the best solution for their needs. Unfortunately not every applicantcan have their financial needs met by the products we offer and we know thatthis can sometimes increase processing times as we search for the best possiblesolution for the applicant. Delays are frustrating and we apologize for anyperceived undue delay in the processing and handling of the [redacted]
[redacted] [redacted]

Working with Adam to get a resolution through [redacted].Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted],We will certainly process your DNC request; however, we have no record of calling either phone #s you have provided.  Please email the caller id of the person you called and identified themselves as "Next Level Funding."  We will take legal action against anyone...

impersonating one of our employees as well.  You can email the information to [redacted]Email us the caller id used and the phone numbers you were dialed on.   Did they give you a name of the company or name of a representative?  Thank you for your assistance!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as we do not get any more contact from this company in any form (mail, email, fax, or phone) and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you.

As we stated in our last reply to A[redacted], the agreement between Merchant Cash and Capital, LLC (“MCC”) and A[redacted] authorizes MCC to initiate ACH payments from A[redacted]’s business bank account to collect the amount of future revenue that purchased by MCC. The agreement specially allows for MCC to change its bank without notice to A[redacted]. The agreement provides the following language with regards to this authorization: “Buyer [i.e. MCC] or its lender may change the bank account of the Buyer to which payments are made to the Buyer at any time without the consent of or notice to Seller [i.e. A[redacted]], notwithstanding anything to the contrary set forth in any payment instruction letter among the Seller, Buyer and/or any ACH processor.” Each of the debits presented to A[redacted] business bank account contained a descriptor referring to MCC and its phone number. Any questions or confusion about any of the ACH debits that MCC presented to the bank account could have been cleared up with a simple phone call. In fact, MCC made multiple efforts to contact the owner of A[redacted] to resolve the company’s breach of the agreement. MCC received no response form the owner. MCC has acted solely within the terms of the merchant agreement with A[redacted] and has only sought to collect what it is owed.

Business Requested Response to Not be Published.

Bizfi Direct initiated a phone call to the merchant to follow up on an inquiry for business funding. The merchant sought to apply for funding, but due to a technical problem, our sales agents were not able to continue the process at that time. Our sales agents offered to call the merchant back in 30...

minutes to complete the application process, which the merchant accepted. Seeking to fulfill our commitment to promptly call the merchant back, our sales agents tried to contact the merchant multiple times (although we do not believe that 25 calls were made). These calls continued in part because we acted under the impression that the merchant was expecting our call. Due to the potentially sensitive nature of business funding, our sales team does not leave voice messages at this stage in the process. When a merchant asks to be added to Bizfi Direct's internal do-not-call list, we immediately seek to comply with their request. Nonetheless, it sometimes can take as long as 30 days for a request to take effect. During this time, merchants may continue to receive calls.Bizfi Direct would never intentionally engage in business practices that are harassing, inappropriate, or overly aggressive. In this case, the volume of calls that the merchant received, and her interaction with out Senior Funding Specialist, indicate a lapse in our business standards. We have reminded our sales staff that rude and overly aggressive sales tactics are unacceptable, and warned those directly involved in this situation that their such conduct will not be tolerated. We sincerely apologize for our conduct in this situation. The merchant has been added to our internal do-not-call list and will not be contacted again.