Bizfi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NLF is still working on resolving this issue so I cannot say it is resolved.[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: In December 2015, I received a phone call from this company about an inquiry I made a few months back on getting business funding. I told the woman that I would like to proceed with the application and she said she had to transfer me to a senior funding specialist. Due to technical issues, she said someone would have to call me back in the next 30 minutes.

I got on another call and with in the next 30 minutes, I received no less than 25 back to back calls from this company trying to get through to me of which I had to ignore and another 20 calls throughout the rest of the day, interrupting my work. No messages were left.

I then received an email from a senior funding specialist, Rudy J[redacted], and I explained that I didn't appreciate the harassment from the day before and the aggressive sales practices. I said that I wish to not to do business with a company that participates in these practices. Instead of apologizing and trying to save the business, Mr. J[redacted]'s reply was "Likewise" meaning he didn't want to do business with me either since I complained. I replied to not contact me again.

A couple of days later, I got another call from another sales rep. I explained the situation, told them I asked to be put on their do not call list and they said they could show no record of my prior correspondence. I was assured I was put on their do not call list.

Since then, I have received another 6 calls from this company at varying dates and times, some I answered and some I did not. Each time I did answer I ask to not be contacted again and put on their do not call list and each time they tell me they have no record of prior phone calls to me (they've called the same number every time).

On today's call, the woman cut me off multiple times and I told her again to add me and that I would be filing a complaint on Revdex.com.

This is complete harassment and against the law. The Do Not Call List is there for a reason.Desired Settlement: To never be contacted by this company again and to warn others of their extremely aggressive sales tactics.

Business

Response:

Bizfi Direct initiated a phone call to the merchant to follow up on an inquiry for business funding. The merchant sought to apply for funding, but due to a technical problem, our sales agents were not able to continue the process at that time. Our sales agents offered to call the merchant back in 30 minutes to complete the application process, which the merchant accepted. Seeking to fulfill our commitment to promptly call the merchant back, our sales agents tried to contact the merchant multiple times (although we do not believe that 25 calls were made). These calls continued in part because we acted under the impression that the merchant was expecting our call. Due to the potentially sensitive nature of business funding, our sales team does not leave voice messages at this stage in the process. When a merchant asks to be added to Bizfi Direct's internal do-not-call list, we immediately seek to comply with their request. Nonetheless, it sometimes can take as long as 30 days for a request to take effect. During this time, merchants may continue to receive calls.Bizfi Direct would never intentionally engage in business practices that are harassing, inappropriate, or overly aggressive. In this case, the volume of calls that the merchant received, and her interaction with out Senior Funding Specialist, indicate a lapse in our business standards. We have reminded our sales staff that rude and overly aggressive sales tactics are unacceptable, and warned those directly involved in this situation that their such conduct will not be tolerated. We sincerely apologize for our conduct in this situation. The merchant has been added to our internal do-not-call list and will not be contacted again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for the apology. I have phone records if you would like to see proof of how many calls I've received from your company. They called back over an hour later than they said they would, which is why I wasn't available.

Sincerely,

At the end of May 2015, I borrowed $14,400.00 and the balance was paid in full in October 2015 for $18,288.00. While checking my bank account on November **, 2015, I saw that there were two deductions in the amount of $174.18. Those amount caused my account to overdraft $111.00.

When I notified MCC (Merchant Cash and Capital), the agent stated that it would be returned once the funds cleared, which would be Nov [redacted]. The funds were posted to my bank account on Nov ** and it also showed that it had been taken from my Bizfi (MCC) account on that same day.

I told the agent that with them making that mistake of taking two ACH's, that it will cause all of my debit's after that to overdraft and my account would be hit with $37 for each overdraft fee and overdraft return fee.

She could only promise me one $37. When I stated that I would sue, she said go ahead very sarcastically. I was so upset because she wouldn't let me get a world in, I started yelling at her.

Moving forward, I feel that MCC/Bizfi should be responsible for all of the overdraft fee's because had they not withdrew funds that they weren't suppose to take, none of this would've happened.

Review: I have received un-solicited e-mail on a few occasions now, requesting information for loans I have not applied for. This may be a scam, or identity theft situation. I have not opened the email, but have looked at the message source, and have attached a copy below. In the e-mail, the contact person is wrong, and no one with that name,([redacted]),has ever been associated with me or my company. I want any and all loan requests in my name or business name stopped, and all information the company has, turned over to the New York State police, for possible prosecution. I have marked e-mails as spam, and continue to keep receiving them. Copy of e-mail source:Desired Settlement: I want my name, and business name removed from your solictation lists.

Business

Response:

Hello,

We apologize for any inconveniences you may have been caused. Your name, your business name, and your contact information have been removed.

Thank you and we wish you the best.

Review: Merchant cash and capital (same address as the business listed above) has been unlawfully taking money out of my business account with out authorization. The amount adds up to $4,185.30 (that is $298.95 every day for 14 daysDesired Settlement: I would like to get refunded the amount of $4,185.30. The amount they took

Business

Response:

In early June, [redacted], entered into an agreement with Merchant Cash and Capital, LLC (“MCC”), for a merchant cash advance. This agreement provided [redacted] with working capital in exchange for a share of [redacted]’s future revenue. Pursuant to the agreement, [redacted] gave MCC explicit authorization to initiate ACH transfers from its business bank account to allow MCC to collect its share of [redacted]’s revenue. Pursuant to this authorization, MCC has collected some but not all of its share of the future revenue sold to it by [redacted]. This includes the transfers that are detailed in the complaint. [redacted] has not complied with the terms of the agreement. In particular, it has breached its obligations with respect to purchased revenues being paid to MCC. Our actions are and have been entirely consistent with the terms of the agreement. We have tried repeatedly to get [redacted] of [redacted] to discuss this issue with us. However, our repeated attempts to contact him go unanswered. We encourage [redacted] and [redacted] to contact us as soon as possible to resolve this issue. Our account representative Dave G[redacted] can be reached directly at ###-###-####. We will also continue to reach out to [redacted] and [redacted] via the contact information that has provided to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with there response we had agreed on an amount for them to take out and they have been taking out a higher amount. On top of that they have not been taking it out by the company name or Number that we were given. They had changed all of there information. And when they were confronted we immediately got hung up on. With no name of the person we were talking to and they refused to transfer to a manager. What they have done is fraud and have taken what is to us a lot of money with out authorization.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The amount you were taking out of [redacted] account is not the point for you to sit there and changed your Account information and name, and still take out of our account with out notifying [redacted] about any and all changes is or should be considered fraud and being that you had done so, so often that [redacted] had to close out there account and transfer to a new bank caused us a great deal of hassle. [redacted] is looking for a total refund in the amount of 4185.30. By the way there is no reason to change your routing number on a daily basses unless you know you are in the wrong

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As we stated in our last reply to A[redacted], the agreement between Merchant Cash and Capital, LLC (“MCC”) and A[redacted] authorizes MCC to initiate ACH payments from A[redacted]’s business bank account to collect the amount of future revenue that purchased by MCC. The agreement specially allows for MCC to change its bank without notice to A[redacted]. The agreement provides the following language with regards to this authorization: “Buyer [i.e. MCC] or its lender may change the bank account of the Buyer to which payments are made to the Buyer at any time without the consent of or notice to Seller [i.e. A[redacted]], notwithstanding anything to the contrary set forth in any payment instruction letter among the Seller, Buyer and/or any ACH processor.” Each of the debits presented to A[redacted] business bank account contained a descriptor referring to MCC and its phone number. Any questions or confusion about any of the ACH debits that MCC presented to the bank account could have been cleared up with a simple phone call. In fact, MCC made multiple efforts to contact the owner of A[redacted] to resolve the company’s breach of the agreement. MCC received no response form the owner. MCC has acted solely within the terms of the merchant agreement with A[redacted] and has only sought to collect what it is owed.

Review: This company will not stop calling me, they want me to borrow $$ from them,I've told them @ least 6 times I'm not interested, blocked the number of the company on my phone, however, then the same company calls from a local type phone exchange and tries to get a hold of me again, they must have about 7 or 8 phone exchanges throughout the US they can use.Last straw last night when I told this gentleman to quit calling, period.after he was told not to call he used a local type phone ([redacted]) immed calling again, but the number had already been blocked by me. Not 5 minutes later, I also rec'd an email again asking to contact this gentleman @ Bizfi Financial Services, I blocked the email address as well.Desired Settlement: no further calls or emails,

Business

Response:

Dale, We sincerely apologize for any inconvenience that may have been caused. Please know that your name, business name and contact information have been removed. We wish you the best.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,