Blackhawk Engagement Solutions Reviews (%countItem)
Blackhawk Engagement Solutions Rating
Address: 700 State Hwy 121 Bypass Suite 200, Lewisville, Texas, United States, 75067-3701
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+1 (972) 538-7375 +1 (972) 538-7369 +1 (888) 467-4610 |
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I first contacted Philips on 9/01 for a warranty replacement which was promised within 10 business days. Still no replacement after 2 conversations
I purchased a Philips sonicare toothbrush *** in 2018. It is no longer charging, so I initially contacted Philips on 9/01 for a replacement. They said it would be 7-10 business days for the replacement to be sent and that I could send back the broken handle once I received my replacement. I contacted customer service again on 9/17 because I had not yet received a replacement or any indication that a replacement was on the way. They said, once again, that it would be another 7-10 business days. There is still no indication that a replacement has been shipped. In addition, I received a survey regarding the service received, indicating that the interaction is complete.
Warranty replacement as promised.
The *** rebate center denied paint rebates for products purchased/submitted with all submission rules/regulations followed.
I require a refund in the amount of $50 in the form of a *** gift card as the rebate promotion promises.
Date of in store transaction: 05.26.19 @09:56AM
Promo: Memorial day savings 2019
Purchase ID: XXXX XXXXX XXXXX
Rebate Tracking Number: XXXXXXXXX
Store Information
Castle Rock
*** W *** STREET
*** XXXXX
Products Purchased:
Item 1:
BEHR Premium 5 gal. Deep Base Solid Color Waterproofing Exterior Wood Stain and SealerQty: 1$175.00
XXXXXXXXXX
*$40 rebate
Item 2:
BEHR ULTRA 1 gal. Ultra Pure White Matte Interior Paint and Primer in OneQty: 1$32.98
$10 rebate
Products were purchased during a rebate period and submission was done online on 06.13.19 at 3:05pm. Confirmation received.
*** claims that they denied the rebate and sent an email with this status to ***@yahoo.com
never received denial email - as they claim on June 17th 2019.
Called July 1st to hotline to check on online rebate status. Was told by automated system that rebate was denied for invalid purchase. Automated service advised mailing additional paper documentation to re-submit rebate. Number dialed: 866.451.1357 and hung up and recorded address supplied:
The Resubmission Dept
PO Box XXXXXX
El Paso, TX. XXXXX-XXXX
Mailed printed copy of receipt obtained from online records at homedepot.com to address above on July 5th.
*NOTE: Was told by customer care on 09.10.19, that because I used the automated rebate phone service previously, there was no record of my call. I needed to actually speak to someone in order to have the call tracked/logged into my account.
Called again 08.24.19 and checked status of tracking number using the automated service. Same details: rebate denied.
Called again 09.10.19 and pushed through automated service to speak with a representative. Was informed that no mailed copy of the receipt on file or received via USPS. No log of calls ever received due to using automated phone service.
- When asking why the rebate was denied, company claims no valid purchase was made.
- I asked if they could login to my homedepot.com account and view the purchase details and electronic copy of the receipt themselves and was told they don't have access to that. I can see it when I login and pull up the receipt.
- I asked if they have an email address, I can send the scanned receipt to them and they can view immediately? They said yes, but because the rebate "re-submission" deadline has passed *** can't help me - that would be pointless.
- If I emailed the scanned copy of the receipt to them it would take three days additional to review.
I have a valid receipt for a valid purchase and valid rebate submission confirmation. I can view the receipt online and all details surrounding this purchase, but the *** cannot.
After following all the rules and regulations, I do not understand why a company cannot verify the sale of their own products internally. At one point a male customer service representative earlier on 09.10.19 told me that, "he has a copy of the receipt, but he can't read the barcode because it is fuzzy". I would need to re-submit the paperwork again.
Id like to see them do the right thing and honor the paint rebate as we did everything to ensure this was paid out properly. We never would have made a purchase of this size for paint if there was not a sale and promotion going on.
It appears that their internal processes and procedures are broken and need some review to avoid situations like this in the future. After I called today and spoke with a supervisor my rebate submission and status have effectively been removed from the search tool and shows "does not exist at all"!
I require a refund in the amount of $50 in the form of a home depot gift card as the rebate promotion promises to remedy this situation.
September 25, 2019
*** Long
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: # XXXXXXXX
*** Ct
Castle Rock, CO XXXXX
Dear Hannah, Long:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
We show no record of receiving a rebate submission from consumer *** regarding a $50.00 Home Depot gift card. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number. Or the prepaid card number pertaining to this consumer's complaint directly to me. If the following complaint has been closed and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately.
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
***, if you read the details of the complaint it notes that I never received any rebate card or home depot gift card of any kind. I do not have the information from this missing rebate card you are referencing. I have purchase receipts and rebate forms that were all submitted for valid home depot purchases.= that reimbursements were never received for.
I am now disputing two separate rebates for a total refund of $90.
You will find all the documentation I have, showing the home depot purchases attached to the original dispute as well as re-attached here. I have also emailed you the supporting documentation with receipts and submission information as well for all valid purchases.
PLEASE read the information carefully. I also need to make it clear that the fine print on this home depot rebate promotion states that an actual prepaid "debit" card, that can be used anywhere, will be issued in the amount of the rebate NOT a home depot "gift card".
Furthermore, the branding on the home depot debit card says "home depot and is orange, but is not a gift card of any kind. It is a debit card.
Please send me (2) debit cards prepaid in the amount of $50 and $40 for two separate valid paint purchases and submissions from 05.26 and 07.05 of 2019.
I have re-mailed the paperwork to the El Paso Home Depot rebate re-submission office AGAIN for the July Red White and Blue rebate. As they claim nothing was received again.
I received a $40 giftcard that is a myprepaidcenter giftcard. I cannot use it anywhere although all $40 are still on the card. My card gets declined
I received a $40 giftcard that is a myprepaidcenter giftcard. I cannot use it anywhere although all $40 are still on the card. My card gets declined. When I log into the website, I can see there have been no transactions and $40 is left on the card.
When trying to call customer service, the IVR takes the info and then disconnects the call. It is impossible to talk with customer service although the website tells you what number to call.
I just want to be able to use my $40 giftcard.
I would like another $40 giftcard that will work appropriately or fix my current giftcard.
September 26, 2019
Hannah Long
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: # XXXXXXXX
*** Drive
*** OH XXXXX
Dear Hannah ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
We show no record of receiving a rebate submission from consumer regarding a $40.00 gift card. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number. Or the prepaid card number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately.
If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately.
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
Falsely advertising rebate with purchase of Behr products at home depot. Offer was never made good on after several attempts at contacting home Depot
Home Depot offered $10 off Gallon Cans of the Behr Paint. We have tracking numbers of rebates filled totally $140.00 that was to be sent as a visa card that was never issues. I contacted them by email in June and spoke to rebate office in July and supposed to have re-issued, We again called Aug. 9th at 11:24 am was told they were issuing card with card numbers #3813 for $100.00 card # 3177 $30.00, card 7329 $ 10.00. Never any cards issued, the ad for rebated was falsified. We would never have purchased this brand otherwise.
The money owed either by a credit card visa with amounts spoken of above or credit to our home depot account.
September 16, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
*** (Tracking: XXXXXXXXX/XXXXXXXXX/XXXXXXXXX/XXXXXXXXX)
***, *** XXXXX
Dear ***:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
Tracking number # XXXXXXXXX Behr Memorial Day Paint Savings Event-BEHR-$100.00
*** submitted to receive a $100.00 BEHR Paint Prepaid Card for the purchase of 10, 1-Behr Gallon cans of paint from Home Depot on 05-24-19. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid.
On 06-12-19, ***'s imported file was sent to the fulfillment center for processing of the $100.00 BEHR Paint Prepaid Card. Then on 06-20-19, our records indicate that $100.00 BEHR Paint Prepaid Card was shipped to consumer ***. On 06-23-19, 06-30-19, 08-09-19, and 08-26-19 *** contacted our company in regard to the status of his rebate submission.
Tracking number # XXXXXXXXX Behr Memorial Day Paint Savings Event-BEHR-$30.00
*** submitted to receive a $30.00 BEHR Paint Prepaid Card for the purchase of 3, 1-Behr Gallon cans of paint from Home Depot on 05-19-19. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid.
On 06-06-19, ***'s imported file was sent to the fulfillment center for processing of the $30.00 BEHR Paint Prepaid Card. Then on 06-11-19, our records indicate that $30.00 BEHR Paint Prepaid Card was shipped to consumer ***. On 06-30-19, 08-09-19, and 08-26-19 *** contacted our company in regard to the status of his rebate submission.
Tracking number # XXXXXXXXX Behr Memorial Day Paint Savings Event-BEHR-$10.00
*** submitted to receive a $10.00 BEHR Paint Prepaid Card for the purchase of 1-Behr Gallon can of paint from Home Depot on 05-27-19. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid. On 06-12-19, ***'s imported file was sent to the fulfillment center for processing of the $10.00 BEHR Paint Prepaid Card. Then on 06-17-19, our records indicate that $10.00 BEHR Paint Prepaid Card was shipped to consumer ***. On 06-23-19, 06-30-19, 08-09-19, and 08-26-19 *** contacted our company in regard to the status of his rebate submission.
After reviewing the complaint and several attempts of the consumer not receiving the Home Depot Prepaid Cards.
A submission totaling $140.00 was created under tracking # XXXXXXXXX. *** will receive the $140.00
Home Depot Prepaid Card within 15 business days of the issue date.
We do apologize for the delay and any inconvenience in which *** experienced with not receiving the Home Depot rebates totaling $140.00 within a timely manner.
If you have any further questions, please let me know.
Thanks,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
This has been the same response - and I have to allow 15 days from Sept 17th - the tracking number they provide is only internal and does not show mailing tracking that would prove they are being sent. I do not want Revdex.com claim to expire until I actually receive the visa card they are to send. Since they claim multiple times cards were issued and never sent. per Kent's email on Sept 17th they combined all cards into on internal tracking number for $140.00 and we may or may not receive them by OCt 3 or 4th . If we ever get them I will close the claim at that time
We rec'd the card for the $140.00.
I do believe if I had not used Revdex.com this would never have happened. I appreciate the Revdex.com looking up for the customers and helping with issues. This complaint can be closed now. thank you
I made a purchase at the store. When I made the purchase there was a promotion going on. The promotion offer was that you will get $50.00 back if you purchase four tires. After I made the purchase , about month later I received a credit card in the mail for the $50.00. I didn't know that I had to use the credit card within a certain time. So now that the credit card has expired they will not replace the credit card.
Other (requires explanation) Refund or send me a replacement credit card.
August 14, 2019
***
Revdex.com Serving Dallas and Northeast Texas5902
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
5722 Nahant Avenue (Tracking # XXXXXXXXX)
Cincinnati, OH XXXXX
Dear ***:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
*** consumer.
*** submitted to receive a $50.00 Synchrony Financial Prepaid Card for the purchase of
4 Tires installed from Tire Discounters on 09-28-18. The postmark date was XX-XX-XX and the submission was data entered as valid on 10-16-18. On 01-14-19, *** contacted our company regarding status of her rebate submission. Also, on that date ***'s imported file was sent to the fulfillment center for processing of the $50.00 Synchrony Financial Prepaid Card. Then on 01-24-19, our records indicate that the $50.00 Synchrony Financial Prepaid Card was shipped out to consumer
***. Per the terms and conditions of Synchrony Financial, the prepaid cards expire after
6 months. Once the prepaid card has expired, unused value forfeits after the thru date, subject to applicable laws. Cards will not be available after expiration. Funds in the amount of $21.50 were Swept
from the prepaid card on XX-XX-XX and cannot be reversed or the card replaced. For the review of consumer ***, I have enclosed a transaction detail history.
If you have any questions, please let me know as soon as possible.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
So where do the funds go, once they get Swept?
REBUTTAL RESPONSE to Complaint: XXXXXXXX for consumer ***
August 27, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
5722 Nahant Avenue
Cincinnati, OH XXXXX
Dear ***:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer ***.
***, regarding the funds that were swept from your $50.00 Synchrony Prepaid Card. Your card will expire within 6-12 months after issuance, as noted by the "Valid Thru" date identified on the front of your card. The funds on your card will not be available after expiration so you should use the funds prior to the "Valid Thru" date on the front of the card. However, we apologize, you were not able to use the card before it expired. We do not have information about and cannot answer any questions about funding once funds have been swept from the card.
STOCK BATCH INCENTIVE VISA(r) PREPAID CARD CARDHOLDER AGREEMENT
IMPORTANT - PLEASE READ CAREFULLY. THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION.
Fees and Expiration Dates Associated with your Prepaid Card
This Cardholder Agreement ("Agreement") outlines the terms and conditions under which the Stock Batch Incentive Visa Prepaid Card has been issued to you. By accepting, signing, or using this Card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement, "Card" means the Stock Batch Incentive Visa Prepaid Card issued to you by MetaBank(r). "You" and "your" means the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. "We," "us," and "our" mean MetaBank, our successors, affiliates or assignees. The Card will remain the property of MetaBank and must be surrendered upon demand. The Card is nontransferable, and it *** be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
My gift card supposedly has no funds on it, but I have not used it.
I received a $50.00 AmeriGas gift card. XXXXXXXXXXXXXXXX. It supposedly had $0.00 on it. I've tried calling the company (Blackhawk Engagement Solutions) and it is impossible to reach a person. It quickly tells you to put concerns in writing, provides an address, then disconnects the call. I've wrote to them repeatedly asking for a response (Blackhawk Engagement Solutions, 700 State Highway 121 Bypass Ste 200, Lewisville TX XXXXX) and they never have the common courtesy to reply.
I'm requesting my $50.00 be put on the gift card.
Regarding the information below pertaining to the $50.00 reward.
Address: 7658 Sunrise Bluff Lane, Zeeland, MI XXXXX
Phone No: XXX-XXX-XXXX
PC #: XXXX-XXXX-XXXX-5004
The information below reflects the program guidelines for this promotion. I also attached the insert that
enclosed with prepaid card upon arrival.
TiVo Rebate Visa Prepaid Card$50.XX (XXXX)
03/07/17-Issue Date
09/30/17-Expiration Date
Prepaid Card Detail History
03/07/17Funds in the amount of $50.00 loaded onto Prepaid Card ending in (XXXX)
09/30/17Funds in The Amount of $50.00 were SWEPT From The Prepaid Card
Current Balance is $0.00
Cards expires after various timeframes (Standard 06 months / 24 months. Variable expiration available (4 month minimum)
Program Overview:
Prepaid Card Guidelines: FIS: Types of Cards: Visa Prepaid Card
Quick Reference
Merchants Merchants that accept Visa Prepaid Card
Fee Amount Reversible Begins After
Monthly Maintenance
N/A N/A N/A
Card Replacement No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance. No -
No / Checks
N/A -
- -
-
METABANK(r) CARDHOLDER AGREEMENT IMPORTANT - PLEASE READ CAREFULLY
Expiration Dates and Limits Associated with your Prepaid Card
Your Card has a "Valid Thru" date identified on the front of your Card. Once the Valid Thru date has passed, your card will be void. The funds on your Card will not be available after expiration.
1. Terms and Conditions for this Card.
This document constitutes the agreement ("Agreement") outlining the terms and conditions under which this Visa(r) Prepaid Card has been issued to you. By accepting and using this card, signing the back of the Card, activating the Card, or authorizing any person to use the Card, you agree to be bound by the terms and conditions contained in this Agreement. Please sign your card immediately. The Card will remain the property of MetaBank and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. If your card requires activation, funds will not be available to you until you activate your Card by calling the Customer Service number shown on the back of your card or 1-866-578-0117; or visiting the web address printed on the back of your card or www.prepaidrewardscenter.com. Funds will not be available to you after expiration, so please use your funds prior to the "Valid Thru" date on the front of your Card. Please read this Agreement carefully and keep it for future reference.
(The consumer indicated he/she DID NOT accept the response from the business.)
That's the whole problem. My card has not been working and I've been reaching out to the company repeatedly. If you call them, you cannot reach a live person (try it!) it requires you put everything in writing... But then they don't respond. I've sent letter after letter after letter. The phone system is ridiculous. It just hangs up on you after it spews out the address to write so fast you cannot humanly right it down. I am requesting the $50.00 so I can use it.
I purchased the "lifetime service" additional plan on my device, tivo now refers to this as the "all in plan" for an additonal $160.49
When Tivo switched to the all in plan it was included on subsequent devices like mine, what they refer to as the mini. I however paid for my lifetime service plan before this change was made. Currently tivo is running the summer breeze promotion where you can transfer a lifetime service plan or all in service plan from an older device to a newly purchased one for $99 but they will not allow it for the mini. Either the mini should have had service included in the price in which case I should be credited $160.49 or the lifetime service plan I paid extra for should be transferable/eligible for the promotion. One of these things is true, and either would resolve my complaint fairly.
I would either like an account credit of $160.49 for the lifetime service plan that is now included on my type of device in the purchase price or I want to be able to take advantage of the promotional offer and transfer my lifetime service for $99 onto a new tivo bolt vox 1TB black for a total of me paying $399.98 to tivo.
August 06, 2019
*** Long
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXXX
81 Oaktree Drive (Tracking # XXXXXXXXX)
Valparaiso, IN XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by *** consumer.
We show no record of receiving any TiVo rebates from consumer *** Callard as mentioned within the complaint. Please forward any information such as a rebate form, store purchase receipts accompanied with promotion numbers related to this complaint to me directly.
Please be advised that consumer *** made us aware of the following: "I am not sure what happened in the routing of my complaint, but my complaint is with TIVO the corporate headquarters is located at:"
2160 Gold Street
San Jose, CA XXXXX
Phone: (XXX) XXX-XXXX
Can you redirect the claim? I have already tried to work with their customer service international call center without success. Thank you, *** M. ***.
Let me know if you have any questions.
Thanks,
Kent ***
If you have any questions, please let me know as soon as possible.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
Not receive the rebate, stating purchase location is not valid. Purchase at *** Walmart.com stating rebate is available, I had the email
I purchase *** toothbrush on 12/11/2018. send in the rebate, they gave me the result is the purchase location is not valid, I purchase at walmart.com stating rebate included. I can forward that email. Chat with customer representative a few times, they just say they will escalate the case but when I check back, there is no result.
I would like to have the rebate issue to me.
August 06, 2019
H
Revdex.com Serving Dallas and Northeast Texas5902
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** T *** Revdex.com Case#: XXXXXXXX
7658 Sunrise Bluff Lane (Tracking # XXXXXXXXX/XXXXXXXXX)
Fresh Meadow, NY XXXXX
Dear Hannah ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
*** T *** consumer.
*** T *** submitted to receive a $30.00 Philips Sonicare Prepaid Card for the purchase of a
Philips Sonicare Flex Care Platinum, DC Smart Rec product from WALMART.COM on 12-10-18.
The postmark date was XX-XX-XX and the submission was data entered as invalid on 01-08-19.
On 05-20-19, XX-XX-XX and XX-XX-XX our records indicate that *** T ***'s contacted our company
via web chat regarding the status of the rebate submission. The original promotion numberXX-XXXXX has since closed and the $30.00 Philips Sonicare Prepaid Card has yet to be issued. However, a second submission has been created for processing under tracking XXXXXXXXX which issued check number XXXXXXXX for $30.00.The $30.00 rebate check will be received to *** T Tann within 7-10 business days.
We do apologize to consumer *** T *** for the delay and inconvenience experienced with receiving the $30.00 Philips Sonicare Prepaid Card in a timely manner.
If you have any questions, please let me know as soon as possible.
Thank you
August 06, 2019
H
Revdex.com Serving Dallas and Northeast Texas5902
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** T *** Revdex.com Case#: XXXXXXXX
7658 Sunrise Bluff Lane (Tracking # XXXXXXXXX/XXXXXXXXX)
Fresh Meadow, NY XXXXX
Dear H:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
*** T *** consumer.
*** T *** submitted to receive a $30.00 Philips Sonicare Prepaid Card for the purchase of a
Philips Sonicare Flex Care Platinum, DC Smart Rec product from WALMART.COM on 12-10-18.
The postmark date was XX-XX-XX and the submission was data entered as invalid on 01-08-19.
On 05-20-19, XX-XX-XX and XX-XX-XX our records indicate that *** T ***'s contacted our company
via web chat regarding the status of the rebate submission. The original promotion numberXX-XXXXX has since closed and the $30.00 Philips Sonicare Prepaid Card has yet to be issued. However, a second submission has been created for processing under tracking XXXXXXXXX which issued check number XXXXXXXX for $30.00.The $30.00 rebate check will be received to *** T Tann within 7-10 business days.
We do apologize to consumer *** T *** for the delay and inconvenience experienced with receiving the $30.00 Philips Sonicare Prepaid Card in a timely manner.
If you have any questions, please let me know as soon as possible.
Thank you
Issue with getting Blue Moon beer rebate, non-stop run-around given by this company. Rebate tracking # XXXXXXXXX.
I submitted my rebate back in May. On June 12 I received an email notification saying my submission has been processed and I would be getting payment to my Paypal account within a week. After two weeks, I contacted the company. The response was to wait 15 days (since then 25 days have passed). However, when I forgot about that chat, and contacted them a week later, I was told that 'on June 21 you were advised to wait 15 days'. Few days ago, I contacted them again. There was no progress, and I was told that the issue will get escalated. I also asked for the copy of transcripts, and was given an email address to request those from - which I did. I have not had any update on my 'escalated' issue, nor any response to my transcripts request.
immediate $5 paypal credit as per Terms and Conditions.
July 22, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXXX
*** Street (Tracking # XXXXXXXXX/XXXXXXXXX)
*** XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
*** consumer.
*** submitted to receive a $5.00 PayPal Domestic Check Revert Reward for the purchase of a 12-pack of Blue Moon Beer from STOP AND SHOP on 05-27-19. The postmark date was 05-27-19 and the submission was data entered as valid. On 06-12-19 our records indicate that ***'s imported file was sent to the fulfillment center for processing of the $5.00 PayPal Domestic Check Revert Reward.
On 06-21-19, 06-26-19, 07-08-19 and 07-15-19, contacted our company via web chat in regard to the
status of the rebate submission. After reviewing the complaint in detail and speaking with the Account
Manager. On 07/22/19 a new submission under tracking # XXXXXXXXX-$5.00 issued check number
XXXXXXXX. The $5.00 rebate check will be received within 7-10 business days.
We apologize for the delay and inconvenience experienced by *** with not receiving the
$5.00 PayPal Domestic Check Revert Reward in a timely manner.
If you have any questions, please let me know as soon as possible.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for promptly addressing my issue!
I have not received a portion of a rebate offered for purchasing a qualifying product. Specifically, I have not received the C-MAP MAX-N+ C: USA CENTRAL COASTAL & CARIBBEAN XXX-XXXXX-XXX from purchasing a Simrad NSS EVO3 12 during the 2019 promotional offering period. I have contacted the Navico Rebate Center on numerous occasions to no avail. My submission was approved on 03/21, has according to the rebate center been elevated twice and I have contacted Simrad Customer Service directly.
Product_Or_Service: Simrad NSS EVO 3 12
Delivery I want the map card I was promised: C-MAP MAX-N+ C: USA CENTRAL COASTAL & CARIBBEAN XXX-XXXXX-XXX
July 19, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXXX
*** (Tracking # XXXXXXXXX)
*** XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
*** consumer.
*** submitted to receive a $500.00 Navico Marine Simrad Prepaid Card for the purchase of an NSS12 EVO3 COMBO MFD, INSIGHT product from DROPSHIP FACILITY on 03-05-19. The postmark date was 03-21-19 and the submission was data entered as valid. On 03-22-19 our records indicate that ***'s imported file was sent to the fulfillment center for processing of the $500.00 Navico Marine Simrad Prepaid Card. Our records indicate that the $500.00 Navico Marine Simrad Prepaid Card
was shipped to *** on 04-25-19. On 05-17-19, 06-10-19, 06-17-19 and 06-27-19,
*** contacted our company regarding the status of his rebate submission. The consumer stated in the complaint that he had not received the following portion of his reward: C-MAP MAX-N+ C: USA CENTRAL COASTAL & CARIBBEAN XXX-XXXXX-XXX. Our records indicate that c-maps for both portions of the reward were mailed out on the following dates. The East Coastal & Bahamas maps were mailed on 4/10/19 and The Central Coast & Caribbean was mailed on 7/3/19.
If you have any questions, please let me know as soon as possible.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the map card in question in July significantly later than the rebate materials stated I would.
Home depot offer 11% rebate and I bought in the store and was try to fille the rebate form but they declive it because it is 30 old.
Home depot offer 11% rebate and I bought in the store and was try to fille the rebate form but they declive it because it is 30 old. This info is hidden from the receipt, and it was hidden on main page on they website of the rebate, the main page even support that they will accept my rebate and mention the date in what I bought the items,
I copy from they website "If you prefer to mail in your submission, select your purchase date below to print the rebate form.
05/12/19 - 05/18/19 Rebate Form
06/16/19 - 06/22/19 Rebate Form
i would like that they will accept my rebate because i bought there and not in the other store for $1000 becasue of the rebate.
July 23, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
110 Old Oak Drive Apt 137 (Tracking # XXXXXXXXX)
Buffalo Grove, IL XXXXX
Dear ***:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
We show no record of receiving any Home Depot 11% rebates from consumer *** for the timeframes according to the receipt dates listed within the complaint. Please forward any information such as a rebate form, store purchase receipts accompanied with promotion numbers related to this complaint to me directly.
If the following complaint has been closed, and it is still possible for our company to send a reply for your records.
Please include the consumer's information, once received I will send a reply to you immediately. If any of the information requested has been obtained. Please fax to XXX-XXX-XXXX or mail that information to the address listed below for my review:
Hawk Incentives
700 SH 121 Bypass Suite 200
Lewisville, TX XXXXX
Attn: *** P.
Let me know if you have any questions.
Thanks,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
Hello, the representative contact me and I send him email explaining him that I have the receipts but I cant submit them because they system doesnt accept them when it should because those purchases were made between the dates that qualify for rebate, The representative choose to ignore my 3 emails and ignore what I wrote him. I am not satisfy at all , I spend more time by taking photos of the rebate receipt that I was hoping that the representative will apply for me but he decide write back to You , I sent them the receipts not sure why they ignore them.
please help
Thanks
INFORMATION UPDATE FOR Revdex.com COMPLAINT # XXXXXXXX FILED BY CONSUMER ***
August 07, 2019
Hannah ***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
110 Old Oak Drive Apt 137 (Tracking # XXXXXXXXX, XXXXXXXXX)
Buffalo Grove, IL XXXXX
Dear ***:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
We show no record of receiving any Home Depot 11% rebates from consumer *** for the timeframes according to the receipt dates listed within the complaint. Please forward any information such as a rebate form, store purchase receipts accompanied with promotion numbers related to this complaint to me directly.
*** UPDATE FOR Revdex.com COMPLAINT # XXXXXXXXPlease be advised of the following about the two submissions that were able to be processed due to open promotions for that particular timeframe (06-16-19 through XX-XX-XX). Any rebate submissions prior to that timeframe cannot be processed at this time, due to those promotions being closed.
Tracking number: XXXXXXXXX-was created for processing for the Promotion timeframe of XX-XX-XX
Tracking number: XXXXXXXXX-was created for processing for the Promotion time frame of 06-19-19
Both submissions are currently in the status: Pending All Submission Data. This means that the imported files will transfer over to Home Depot for review of validation. Once the process is complete, the files will then be imported back over to us with validating information that supports the rewards being honored along with the dollar amount. As soon as we have that information you will be made aware of it. We just have to allow the allotted time frame that it takes for this process to be completed.
We do apologize for the delay with regard to *** not receiving his Home Depot rewards within a timely manner.
Thanks,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent to the representative the receipt with the numbers,
I cant enter the receipt number to the website because they are to old, I dont understand why the representative keep saying that they didnt receive the rebate in they system while I keep saying that I cant enter them because they website doesnt allow that and thay is why I send him the receipts phtos...
Website states funds on a prepaid MasterCard never expire and can be requested. I called to request and was denied.
My Prepaid Center, who issued me a $30 prepaid MasterCard is owned by Hawk Incentives under the umbrella Blackhawk Network Holdings. On their own website (https://www.myprepaidcenter.com/site/mastercard-univ/faqs) it states "Do the card funds ever expire?
No. Funds are available upon request after the card expiration date. To obtain funds, call Customer Service at 1-877-610-1075." I called that telephone number on June 13th, 2019 at 2:12pm PST to request the funds from my card or to be issued a new card, which they denied. This is a violation of their own terms of service. The card number is XXXX XXXX XXXX XXXX
Refund check in the amount of $30.00 or to be issued another non-expired prepaid MasterCard in the amount of $30.00
June 14, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: Kory Anderson Revdex.com Case#: XXXXXXXX
75 N Canyon Maple Road (Tracking # XXXXXXXXX)
Vineyard, UT XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
Kory Anderson consumer.
Kory Anderson submitted to receive a $70.00 GameStop Prepaid Card for the purchase of an Xbox 360
game system from GameStop on 11-23-18. The purchase date was XX-XX-XX and the submission was data entered as invalid for the following reasons: Missing Client Advised Product Was Returned Invalid SKU Missing Receipt or Packing Slip Required Missing Purchase Location. On XX-XX-XX our records indicate that Kory Anderson's imported file was sent to the fulfillment center for processing of the $70.00 GameStop Prepaid Card. On 05-23-19, 05-30-18, 06-04-19, XX-XX-XX & 06-08-19, Kory Anderson contacted our company regarding the status of his rebate submission. If copies of the submission paperwork were obtained, please provide me copies of the information via fax or email
for my review. Or if you would like to mail that information, please do so to the address listed below:
Hawk Incentives
700 S.H. 121 Byp Ste 200
Lewisville, TX XXXXX
Attn: Kent ***
If you have any further questions, please notify me immediately.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
The business has responded with the incorrect customer and information.
June 22, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
4124 Larkspur Street (Tracking: XXXXXXXXX)
Lake Eisinore, CA XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer ***. Please review the information below about the status of the $30.00 Behr Prepaid Card (5447-68XX-XXXX-9769) Expiration Dates and Limits Associated with your Prepaid Card. Funds will not be available to you after expiration, so please use your funds prior to the "Valid Thru" date on the front of your Card.
Regarding the information below pertaining to the $30.00 Behr Prepaid Card issued to consumer ***.
Address: 4124 Larkspur Street, Lake Eisinore, CA XXXXX
Phone No: XXX-XXX-XXXX
PC #: XXXX-XXXX-XXXX-9769
The information below reflects the program guidelines for this promotion. I also attached the insert that
enclosed with prepaid card upon arrival.
MOKNSF-Behr Process Corporation
08/24/18-Issue Date
04/30/19-Expiration Date
Prepaid Card Detail History:
08/24/18Funds in the amount of $30.00 loaded onto Prepaid Card ending in (XXXX)
03/04/19SWEEP FUNDS will not be available to you after expiration per the prepaid card guidelines.
Current Balance is $0.00
Cards expires after various timeframes (Standard 06 months / 12 months. Variable expiration available (4-month minimum)
Program Overview:
Prepaid Card Guidelines: KS: PROMOTIONAL MASTERCARD PREPAID CARD FISERV
Quick Reference
Merchants Merchants that accept Visa
Fee Amount Reversible Begins After
Monthly Maintenance
Card Expires After
N/A
6 months (Sweep) Funds are removed N/A N/A
Card Replacement 1st waived, 2nd $6.95 N/A -
Post Expiration Card Issuance Fee (balance adjustment debit cardholder)
Expedited Shipping
Checks
N/A
$20.00
N/A
-
-
- -
-
-
METABANK CARDHOLDER AGREEMENT IMPORTANT - PLEASE READ CAREFULLY
Expiration Dates and Limits Associated with your Prepaid Card
Your Card has a "Valid Thru" date identified on the front of your Card. Once the Valid Thru date has passed, your card will be void. The funds on your Card will not be available after expiration.
1. Terms and Conditions for this Card.
This document constitutes the agreement ("Agreement") outlining the terms and conditions under which this Visa(r) Prepaid Card has been issued to you. By accepting and using this card, signing the back of the Card, activating the Card, or authorizing any person to use the Card, you agree to be bound by the terms and conditions contained in this Agreement. Please sign your card immediately. The Card will remain the property of MetaBank and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. If your card requires activation, funds will not be available to you until you activate your Card by calling the Customer Service number shown on the back of your card or 1-866-578-0117; or visiting the web address printed on the back of your card or www.prepaidrewardscenter.com. Funds will not be available to you after expiration, so please use your funds prior to the "Valid Thru" date on the front of your Card. Please read this Agreement carefully and keep it for future reference.
If you have any questions or concerns, please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
I submitted a rebate from gamestop.com completely and correctly. Tracking #: XXXXXXXXX. You claim you didn't get the documentation when you did.
I submitted a rebate for the XBOX 360 from gamestop. I purchased the item on Dec 12th, but the rebate wasn't open for submissions until January, which I then submitted the information. Tracking #: XXXXXXXXX. I submitted the information and documentation completely, accurately, and timely. I even called to follow up to make sure it was correct multiple times and was told to wait for your response. Finally, this last time I was told the rebate was closed and I wasn't going to get my rebate. It took getting in contact with multiple people to find out that you said you didn't get my documentation. Then through your email support I resubmitted it and they said you indeed already had the documentation and they would escalate the issue. Then they responded that it was rejected because you didn't have the documents. YOU DID! Twice. So I responded with the information and I was told you would escalate the issue but I wasn't going to get my rebate. I did everything correctly, the mistake is yours. By contract, you owe me this rebate. I followed up with Gamestop multiple times including through this medium, but they lay the blame on you. It's a drop in the bucket for you to do your job, but it's worth something to me. Please comply with what you said you would do. There is no fault on my part beside trusting your employees when they said I need to keep being patient and wait for you to contact me.
I just want the $70 promised. I would not have bought the device without the rebate.
June 13, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Street (Tracking: XXXXXXXXX)
Lake *** XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer *** Please review the information below about the status of the $30.00 Behr Prepaid Card (5447-68XX-XXXX-9769) Expiration Dates and Limits Associated with your Prepaid Card. Funds will not be available to you after expiration, so please use your funds prior to the "Valid Thru" date on the front of your Card.
Regarding the information below pertaining to the $30.00 Behr Prepaid Card issued to consumer ***
Address: *** Lake *** XXXXX
Phone No: XXX-XXX-XXXX
PC #: XXXX-XXXX-XXXX-9769
The information below reflects the program guidelines for this promotion. I also attached the insert that
enclosed with prepaid card upon arrival.
MOKNSF-Behr Process Corporation
08/24/18-Issue Date
04/30/19-Expiration Date
Prepaid Card Detail History:
08/24/18Funds in the amount of $30.00 loaded onto Prepaid Card ending in (XXXX)
03/04/19SWEEP FUNDS will not be available to you after expiration per the prepaid card guidelines.
Current Balance is $0.00
Cards expires after various timeframes (Standard 06 months / 12 months. Variable expiration available (4-month minimum)
Program Overview:
Prepaid Card Guidelines: KS: PROMOTIONAL MASTERCARD PREPAID CARD FISERV
Quick Reference
Merchants Merchants that accept Visa
Fee Amount Reversible Begins After
Monthly Maintenance
Card Expires After
N/A
6 months (Sweep) Funds are removed N/A N/A
Card Replacement 1st waived, 2nd $6.95 N/A -
Post Expiration Card Issuance Fee (balance adjustment debit cardholder)
Expedited Shipping
Checks
N/A
$20.00
N/A
-
-
- -
-
-
METABANK CARDHOLDER AGREEMENT IMPORTANT - PLEASE READ CAREFULLY
Expiration Dates and Limits Associated with your Prepaid Card
Your Card has a "Valid Thru" date identified on the front of your Card. Once the Valid Thru date has passed, your card will be void. The funds on your Card will not be available after expiration.
1. Terms and Conditions for this Card.
This document constitutes the agreement ("Agreement") outlining the terms and conditions under which this Visa(r) Prepaid Card has been issued to you. By accepting and using this card, signing the back of the Card, activating the Card, or authorizing any person to use the Card, you agree to be bound by the terms and conditions contained in this Agreement. Please sign your card immediately. The Card will remain the property of MetaBank and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. If your card requires activation, funds will not be available to you until you activate your Card by calling the Customer Service number shown on the back of your card or 1-866-578-0117; or visiting the web address printed on the back of your card or www.prepaidrewardscenter.com. Funds will not be available to you after expiration, so please use your funds prior to the "Valid Thru" date on the front of your Card. Please read this Agreement carefully and keep it for future reference.
If you have any questions or concerns, please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
[email protected]
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The initial complaint is mine, but the response is to someone else on a different issue. I didn't ever get my refund. It didn't expire like the person addressed in the response, it was denied on grounds that were untrue, and I even have documentation that they had documents needed. I think there is a mixup in this case.
Please extend my apologies to Mr. ***. The information for consumer *** was provided in error. However, the information below reflects my response that was originally intended for ***.
June 14, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** N *** Road (Tracking # XXXXXXXXX)
*** XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
*** consumer.
*** submitted to receive a $70.00 GameStop Prepaid Card for the purchase of an Xbox 360
game system from GameStop on 11-23-18. The purchase date was XX-XX-XX and the submission was data entered as invalid for the following reasons: Missing Client Advised Product Was Returned Invalid SKU Missing Receipt or Packing Slip Required Missing Purchase Location. On XX-XX-XX our records indicate that ***'s imported file was sent to the fulfillment center for processing of the $70.00 GameStop Prepaid Card. On 05-23-19, 05-30-18, 06-04-19, XX-XX-XX & 06-08-19, *** contacted our company regarding the status of his rebate submission. If copies of the submission paperwork were obtained, please provide me copies of the information via fax or email
for my review. Or if you would like to mail that information, please do so to the address listed below:
Hawk Incentives
700 S.H. 121 Byp Ste 200
Lewisville, TX XXXXX
Attn: Kent Patterson
If you have any further questions, please notify me immediately.
Thank you,
Kent Patterson
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
[email protected]
HawkIncentives.com
Rebate was denied due to "invalid purchase location".
Kohls.com advertised an $8 rebate for Sonicare toothbrushes. I ordered 2 items (maximum allowed per rebate) with a local in-store pickup and submitted all the items for the rebate to the rebate processor. The rebate got denied because, according to the CSRs I spoke to, it excludes online purchases. There is nothing in the rebate form to indicate that online purchases are excluded. The rebate conditions say: "Offer valid on selected Philips Sonicare models purchased at Kohl's Department Stores between May 5, 2019 - May 19, 2019. Not valid in CT or RI." Given that Kohl's published the rebate form next to the product listing for online ordering, it makes no sense for a reasonable person to assume that online orders must be excluded. From a customer perspective, there is no difference between kohls.com and Kohl's Department Stores (especially since I picked it up at a local store with the address of the store printed on the order receipt that I submitted along with the rebate documents). If the rebate really meant to exclude online purchases, it should've explicitly state so, e.g. "in-store orders only" or "online orders excluded". I can provide the rebate form, the order receipt, and the online chat transcripts if needed. Thank you.
I just need to get my $16 rebate (2 x $8).
June 13, 2019
John ***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
9049 Pecor Way (Tracking: XXXXXXXXX)
Orangevale, CA XXXXX
Dear John ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $8.00 rebate for the purchase of a Philips Sonicare 2 Series rechargeable toothbrush from Kohl.com on 05-10-19. The postmark was XX-XX-XX and the submission was data entered on 05/22/19 as invalid for Missing Purchase Location. On 05/22/19 and 05/28/19,
*** contacted our company regarding the status of his rebate submission. On 06/03/19,
*** $8.00 rebate was validated for processing. Then on 06/11/19, check number XXXXXXXX for $8.00 was issued to Mr.. Mr. will receive the $8.00 rebate within 7-10 business days of the issue date.
We do apologize for the delay and inconvenience experienced with Mr. receiving the $8.00 rebate within a timely manner.
If you have any questions or concerns, please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
There was bit of mess up: for some reason Revdex.com told the business that the rebate was supposed to be in the amount of $8 instead of $16, but I chatted with them and they promised to send the right amount. Thank you Revdex.com.
Home Depot Rebate Center did not honor the Home Depot Mastercard Reward Card Cardholder Agreement paragraph (5) regarding request for refund check.
On Nov 30, 2018 I had a *** Rescue *** install a Carrier Infinity central gas furnace and air conditioning system in my home through a Home Depot Home Services agreement. The agreement included a $1,600 rebate which was received approximately 8 weeks later in the form of a MasterCard prepaid credit card for $1,600. I read the Cardholder agreement received with the card and found it to be complicated and not something I wanted to use. The agreement stated I could receive cash from a bank teller if desired. I contacted the Home Depot Rebate Center and they gave me the name of four banks; *** an *** that would give cash. When contacted by telephone, these banks claimed to not know anything about the program and did not know if they could exchange cash. Since these bank were not close to me, I chose to ask for a refund in accordance with paragraph (5) of the Cardholder Agreement. I called the Home Depot Rebate Center on 2-23-2019 and on request of refund was told that the card would be cancelled and that I would receive a refund check by mail within 45 days. I did not receive a refund check and called again on 4-10-2019. During this call I was told that I would receive a refund check within 7-10 business days. I did not receive the refund check and called again on 4-30-2019 and was told that it was denied. The tracking number for this case is XXXXXXXXX.
I am requesting a refund check in the amount of $1,600.
May 22, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: ***
*** Drive
Silver *** XXXXX-XXXX
Revdex.com Case #: XXXXXXXX
(Tracking # XXXXXXXXX)
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $1600.00 Home Depot HVAC Prepaid for the installation of a Carrier THD HVAC unit on 11-27-18. The postmark date was 12-08-18 and the submission was data entered on 12-08-18 as valid. ***'s imported file was sent to the fulfillment center for processing on 12-25-18. Our records indicate that on 01-17-19, the $1600.00 Home Depot HVAC Prepaid Card was shipped to the address listed above and has been received by the consumer. On 01-22-19, 02-23-19, 04-10-19 &
04-30-19, *** contacted our company inquiring about receiving a $1600.00 rebate check versus a $1600.00 Home Depot HVAC Prepaid. Please be advised per the T&C of our client Home Depot. Rebate checks for this promotion are not available. However, as a one-time concession and as a valued consumer. Please advise consumer *** that tracking # XXXXXXXXX-$1600.00 has been created for processing. Allow 15-30 business days from the issue date to receive the $1600.00 rebate check.
We apologize for the delay and inconvenience experienced by *** regarding receiving the Home Depot reward within a timely manner.
If you have any further questions, please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I am greatly satisfied that Hawk Incentives has agreed to resolve my complaint as requested. However, I have not received payment yet given the 15-30 business day window in which they have agreed to make payment. I would like to thank the Revdex.com for their assistance in helping to resolve this matter. Their assistance is greatly appreciated.
Dear Revdex.com,
This message is to inform you that Hawk Incentives has not followed through on their promise to send me a check for $1,600 within 30 business days as they agreed. Therefore, I am asking that this complaint be re-opened if possible. Thanks.
REBUTTAL UPDATE for Consumer: *** Complaint # XXXXXXXX***
July 22, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite ***
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** Drive (Tracking # XXXXXXXXX/XXXXXXXXX/XXXXXXXXX)
Silver Spring, MD XXXXX-XXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $1600.00 Home Depot HVAC Prepaid for the installation of a Carrier THD HVAC unit on 11-27-18. The postmark date was 12-08-18 and the submission was data entered on 12-08-18 as valid. ***'s imported file was sent to the fulfillment center for processing on 12-25-18. Our records indicate that on 01-17-19, the $1600.00 Home Depot HVAC Prepaid Card was shipped to the address listed above and has been received by the consumer. On 01-22-19, 02-23-19, 04-10-19 &
04-30-19, *** contacted our company inquiring about receiving a $1600.00 rebate check versus a $1600.00 Home Depot HVAC Prepaid. Please be advised per the T&C of our client Home Depot. Rebate checks for this promotion are not available. However, as a one-time concession and as a valued consumer. Please advise consumer *** that tracking # XXXXXXXXX-$1600.00 has been created for processing. Allow 15-30 business days from the issue date to receive the $1600.00 rebate check.
***REBUTTAL UPDATE for Consumer: ***
Please be advised that check numbers *** & ***
Both checks will be sent to the consumer via Fed Ex Trk # XXXXXXXXXXXX. We apologize for the delay and inconvenience with Mr. receiving the $1600.00 reward.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
I would like to thank the Revdex.com for their help in resolving this case. I have received the payment of $1,600 that was requested from Hawk Industries. I would also like to thank Hawk Industries for keeping their word and resolving this matter.
I have an account with the company in question. There was a discrepancy with a reload card. When I tried to load the funds to my account the system said the card was loaded to another account. To rectify the situation the person who I received the cards from called to company to let them know the situation with the card was a misunderstanding and the money was loaded to my account. The company asked for the last receipt for the card in question which they received. I gave them that. The last representative that I spoke with said the issue with the card was resolved and that for some reason the security department is asking for additional information questioning the last four cards loaded to the account which I don't have because as I purchase them I destroy them. There's no way to get that. They want a picture of the front and backs of each card that I can't give. My issue is if the card in question issue was resolved why is my account for almost $3000 dollars on hold. There was only $250 in question. There haven't been any other issues with any other cards. Again why is my money being held for an honest mistake, actually a glitch in their system if the funds loaded but show me a message that says the funds were loaded to another account.
Product_Or_Service: reload it pak
Other (requires explanation) I would like for my account to be restored or my money refunded. Preferably my money refunded and my account closed.
April 24, 2019
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
***
Rock Hill, SC XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
We show no record of receiving a rebate submission for consumer *** Devar ***. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
*** SH *** Suite ***
Lewisville, TX XXXXX
Attn: Kent P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I was never given the option to have my account restored. I was told that my account would remain blocked until I sent in the last four reload it cards (front and back) that's impossible because I don't keep any cards after they're loaded. The issue at hand was resolved and I don't understand why the account needs to be further blocked. It was a mistake the reason the account was locked in the first place! I sent in the receipt of the card that was the cause of the issue so that should have been the end of the issue.
Rebuttal Update for Revdex.com Case # XXXXXXXX for ***
April 29, 2019
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** Ln
Rock Hill, SC XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
We show no record of receiving a rebate submission for consumer ***. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
*** SH *** Suite ***
Lewisville, TX XXXXX
Attn: Kent P.
Rebuttal Update:
04/29/19: Please be advised that I am not able to locate anything pertaining to this complaint filed by ***. If the consumer has any documentation that reflects this complaint, please provide it to for review.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have a complaint filed with the company. I was never given that option. All I was told was that my account was blocked and could not be unblocked unless I sent in unnecessary documentation that had nothing to do with the issue at hand. If I need to file a complaint please tell me how to do so. The only thing I have is the response I sent to the consumer. Don't know why that is.
BELOW IS THE RESPONSE I SENT WHEN ASKED TO SEND IN THE LAST FOUR CARDS.
Fwd: Update my Case - CSXXXXXXX
I do not have all of this stuff You are asking me for. We're dealing with one care where a careless mistake was made. The rest of my money has nothing to do with this case. You can either close the account and send me a check for my money or I'll contact a lawyer. If You feel this is a scam just send the money back to the last that reported it lost. The same lady that called you all and reported a mistake was made. Again what does the rest of my money have to do with the $250 in question.
Please do not delete
Ref:MSGXXXXXXX
The attachment is the receipt for the $250 in question. After I sent this they wanted more, which again had nothing to do with the issue at hand.
I am trying to submit two (2) $15 rebates for purchasing 2 12-month supplies of Interceptor Plus, but the website ***Rebates.com is not working!
I purchased 4 boxes of Interceptor Plus (6 month supply per box) today (4/2/19), which qualifies for 2 $15 rebates. I have tried multiple times today to get to the ***Rebates.com website to no avail. I continue to receive a "404 error" message.
I would like to receive the two $15 rebate cards.
April 29, 2019
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** Ct (Tracking: XXXXXXXXX/XXXXXXXXX)
Spring, TX XXXXX
Dear ***
Thank you for forwarding the complaint from consumer ***.
After review we were able to determine that:
Tracking number XXXXXXXXX-$15.00-Issued on 04/08/19, Activation Date-04/16/19, Expiration Date-10-31-19
(last four digits on prepaid card-2524)
*** Tracking number XXXXXXXXX-$15.00-Issued on 04/08/19, Activation Date-04/16/19, Expiration Date-10-31-19
(last four digits on prepaid card-9750)
Our records indicate that both Elanco Prepaid Cards were mailed to the address we have on file (as indicated above). Please be advised that both prepaid cards are still active and valid through 10/31/19.
Elanco appreciates Ms. for being a valued consumer and wanted to insure she was satisfied with the information being provided regarding both of her Elanco Prepaid Cards. Ms. can track the status of
both records at: www.elancorebates.com using tracking numbers XXXXXXXXX and XXXXXXXXX.
Please indicate to Ms. to allow up to 15 business days from the issue date to receive the prepaid cards.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain a satisfied customer and hope to serve Ms. again in the future.
If you have any further questions, we can be reached at XXX-XXX-XXXX.
Sincerely,
Kent ***
Elanco Rebate Department
Purchased Alcon contact lenses & received rebate information from my eye care provider. Went to website, alconchoice.com, followed all instructions for submission of rebate information, copies of UPC from one box of qualifying lenses, sales receipt showing lens purchase and purchase date, and the eyeexam/lens fitting receipt from my eye care provider. This took approximately 30-40 minutes online, including taking pictures and uploading pictures to accompany all the other information Alcon Consumer Rebates requested. Once everything was completed, received a message at bottom of submission form that my rebate was declined. No reason why, nothing. Had a number to call for more information, (XXX-XXX-XXXX) which turned out to be a fax number. This is not the first time I've been denied a rebate from this company. I purchased contacts 3 years ago and was denied the rebate at that time, too.
Product_Or_Service: Rebate
Other (requires explanation) I want the $75 rebate.
RE: *** Revdex.com Case#: XXXXXXXX
*** Way
Paducah, KY XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
We show no record of receiving a rebate submission for consumer T *** Pollard in the amount of $75.00 from Alcon. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
*** SH *** Bypass ***
Lewisville, TX XXXXX
Attn: Kent P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you
On 1/18/2019 I visited my dentist and had the Zoom procedure. I only received part of the rebate that was promised to me.
To whom it may concern,
On 1/18/2019 I had my teeth whitened at my dentist's office, using the Zoom procedure. My dentist told me I would receive a $50 rebate if I used the code from the box she gave me, the receipt and a code I received by e mail from the company. I mailed my information to the company. Instead of receiving $50, I received $40. The website and rules changed after I mailed in my rebate form. I spoke to Yanala on 3/6/2019 who said she would look into this. I called again today 3/24/2019 and was told the matter went to upper management and the case was dropped. I said I have a copy of the $50 rebate form that was advertised on their website in January of 2019, and I was told to e mail it to them. The company knows that they changed their website and the rules for the rebate. There is no reason for me to mail them a copy of their website. They offered a $50 rebate when I applied and that is the amount I should receive.
Customer service is horrible. I feel I deserve an apology. This is false advertising. The company cannot change the rules whenever they feel like it and then say, "what $50 rebate are you speaking about it's $40). They actually had the nerve to tell me that I should send a a copy of the screen shot I took to prove myself. I should not have to go through all of this, just to receive a rebate that was promised. I want the company to mail me the $10 that was promised. It is also ridiculous that they mail you a debit card that you have to pay monthly fees on. If you don't use the money right away they start deducting it every month.
April 08, 2019
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Main Street Apt *** (Tracking #: XXXXXXXXX)
Jamaica, NY XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $50.00 Philips Personal Health-Z (Phillips Sonicare Prepaid Card) for the purchase of a Philips Zoom Whitening procedure on 01-18-19. *** states in the complaint that she was to receive a $50.00 Phillips Sonicare Prepaid Card. However, the consumer received only $40.00 Phillips Sonicare Prepaid Card versus $50.00 Phillips Sonicare Prepaid Card. The postmark date was 01-28-19 and the rebate submission was data entered on 02-07-19 as valid. On 02-26-19, ***'s imported file was sent over to the printer for processing of the $40.00 Phillips Sonicare Prepaid Card. Our records indicate that on 02-28-19, the $40.00 Phillips Sonicare Prepaid Card was shipped to ***. Per the complaint I am researching the additional $10.00 that *** states she is owed. Please advise *** to provide me copies of the
original submission paperwork for my review. That information can be provided via fax or email, see below.
If you have any questions, please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
Invalid rebate card
This company provided me a visa debit card for $15.00 as a rebate for my purchase of Interceptor Plus pet heartworm medication. The expiration on the card is valid through 02/2019. The card was declined when I presented it at a local merchant. The merchant ran it twice and it was declined both times. I called their 800 number and was given the run around via the press 1 press 2 network, and was not given an option to talk to an actual person. I tried their "contact us" option which asked for information that I do not have (promo code) so it would not process the request. There are several complaints on the internet for this very situation, so it would appear their inability to be contacted is by design.
I want them to honor their commitment.
February 22, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** ID: XXXXXXXX
*** S *** (Tracking: XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX)
San Dimas, CA XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
Xin Guan.
Xin Guan submitted to receive five $18.00 *** Sonicare Prepaid Cards for the purchase of Sonicare Kids Bluetooth Connectors from Kohl's on 11-11-18. The original postmark date was XX-XX-XX and the submission was data entered on 11-21-18. Our records indicate that Xin Guan's imported file was sent to the printer for processing of the *** Sonicare Prepaid Card. Then on 01-02-19, the $18.00 *** Sonicare Prepaid Card was shipped to Xin Guan. On 01-16-19, XX-XX-XX and 01-30-19, Xin Guan contacted our company in regards to the status of the rebate submissions. After researching the complaint with regard to the remaining four submissions. Xin Guan provided the documentation needed to validate the remaining for submissions. As a concession to Xin Guan the following submissions: XXXXXXXXX-$18.00, XXXXXXXXX-$18.00, XXXXXXXXX-$18.00, XXXXXXXXX-$18.00, have been created for processing. Advise Xin Guan to allow the allotted timeframe to receive the remaining *** Sonicare Prepaid Cards.
We do apologize for the delay any inconvenience in which Xin Guan experienced with receiving only 1 of the 5 *** Sonicare Prepaid Cards within a timely manner.
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com