Blackhawk Engagement Solutions Reviews (%countItem)
Blackhawk Engagement Solutions Rating
Address: 700 State Hwy 121 Bypass Suite 200, Lewisville, Texas, United States, 75067-3701
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+1 (972) 538-7375 +1 (972) 538-7369 +1 (888) 467-4610 |
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Does not communicate effectively with customer on card dispute.
I had a prepaid Mastercard issued by this company I was charged for services by a company that did not provide such services. I disputed the charge in accordance with their procedures. I was told it may take up to 45 days for the claim to finish. After 45 days I still had not heard anything. I called and was told they would call me back within 5 business days to let me know why it had yet to be completed. It has been more than 10 business days and I have yet to receive a call from the company letting me know of the status. They have also stopped responding to my emails and I continue to get the same response of we dont know what's wrong or give it a few more days and we will call you back. The Mastercard they provided expires in November and at this rate I will lose the funds that I am disputing.
I would like my dispute to be processed so that I can spend my funds prior to them expiring.
August 08, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
182 Durham Rd
Freeport, ME 04032
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
Being that there is more than one submission in our system for consumer ***.
We are needing more information regarding which prepaid card in which the consumer is referring to.
Please advise the consumer *** to identify for us which prepaid card that she is referring too.
(See below)
Last 4 digits of Prepaid Card:
XXXX-XXXX-XXXX-5772-$11.84balance on prepaid card
XXXX-XXXX-XXXX-4247-$4.24balance on prepaid card
XXXX-XXXX-XXXX-6274-$4.24balance on prepaid card
XXXX-XXXX-XXXX-4054-$0.00balance of $0.00, No funds are available
This information would be very helpful with researching this complaint on behalf of consumer ***.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to provide additional information to them. The card in question ends in 4247 although the new card issued is 6274.
Rebuttal Response for *** for 4247-FRAUD 6274-Valid/New PPC
August 24, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
182 Durham Rd
Freeport, ME XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
Please advise the consumer *** that the prepaid ending in 4247 has been listed as FRAUD in our system.
The new prepaid card was reissued under prepaid card ending in 6274 and is ACTIVE with a balance of $4.24.
Last 4 digits of Prepaid Card:
XXXX-XXXX-XXXX-4247-$4.24balance on prepaid cardPrepaid Card that had FRAUD
XXXX-XXXX-XXXX-6274-$4.24balance on prepaid cardPrepaid Card that was reissued and replaced with new Prepaid Card.
If you have any further questions, please let me know.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is correct. However, they have not reimbursed me for the fraud loss that I sustained on the card. The fraud loss was a transaction for bonton. The proper paperwork was completed to get reimbursed but I have still not gotten reimbursed 5 months later.
Home Depot Behr Paint Memorial Day rebates not sent. My rebates approved 5/28/18. This company has been promising to send in 10-15 days for 2 months
I purchased 4, 5 gallon buckets of Behr Paint during the Home Depot memorial day sale due to rebates offered of $40.00 on each bucket. They owe me $160.00 in rebates. I was told by Behr their rebates are processed by Hawk Incentives. I've done several chats, made calls and get the same run around. Please wait another 10 to 15 days for your rebates to be mailed. I'm 64 years old. I only bought that paint due to the rebates that made the paint affordable. My rebate was approved on May 28, 2018. I was supposed to receive it within 30 days. But the first communication said 10 - 15 days. It is now 8 weeks and still no rebates, just more promised it will be here in another 10 = 15 days. This is a same operation, fraudulently causing me to buy expensive paint to get a rebate. I did everything right, was approved for the rebates and still have not received them in the time promised. I have transcripts of several chats, and documented my phone calls. they have refused to give me a manager's phone number to call, and up to today would not give me the name of the rebate company that processes their rebates. I now have that information by threatening to file complaints with you and the FTC, etc.
I want them to pay my rebates now. No more waiting. I'm supposed to get $160.00 in rebates. My sister got her timely, and the cards were already expired. They send some rebate cards like mastercard or something and hers were expired when she got them. I prefer a check, but if I have to accept cards, then I want them to not expire for at least a year, and NO FEES.
July 31, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
PO BOX 1006 (Tracking # XXXXXXXX, XXXXXXXXX/XXXXXXXXX)
Tenino, WA XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
Tracking # XXXXXXXXX-$40.00-The Home Depot promotion # XX-XXXXX-G Memeorial Day Savings Offer
Rosa *** submitted to receive a $40.00 Home Depot Prepaid Card for the purchase 3-Behr 5 Gallon Cans & 1-PPG 5 from Home Depot on 05-26-18. The original postmark date was and the submission was data entered on XX-XX-XX as valid. On 06-01-18, Rosa ***'s imported file was sent to the printer for processing of the $40.00 Home Depot Prepaid Card. Then on 07-03-18, XX-XX-XX & 07-20-18, Rosa *** contacted our in regards to the status of her rebate submission. Our records indicate that on XX-XX-XX a $40.00 Home Depot Prepaid Card was shipped to consumer
Rosa ***.
Status Date: XX-XX-XX and Ship Date: 07-23-18, reward fulfilled by Expo Fulfillment
Tracking # XXXXXXXXX-$120.00-The Home Depot promotion # XX-XXXXX-B-Memeorial Day Savings Offer
Rosa *** submitted to receive a $120.00 Home Depot Prepaid Card for the purchase 3-Behr 5 Gallon Cans from Home Depot on 05-26-18. The original postmark date was and the submission was data entered on XX-XX-XX as valid. On
06-01-18, Rosa ***'s imported file was sent to the printer for processing of the $120.00 Home Depot Prepaid Card.
Then on XX-XX-XX & 07-13-18, Rosa *** contacted our in regards to the status of her rebate submission. Our records indicate that on XX-XX-XX a $120.00 Home Depot Prepaid Card was shipped to consumer
Rosa ***.
Status Date: XX-XX-XX and Ship Date: 07-05-18, reward fulfilled by Expo Fulfillment
We do apologize for the delay and inconvenience experienced with Rosa *** not receiving both of her for $120.00 & $40.00=$160.00 in a timely manner.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
VISA Reward Card expired when received
I have written-snailmail to Blackhawk Engagement Solutions Customer Service twice asking that they send a new VISA Reward card as when I received my card it was already expired. I have not received a response from them to date. I also did try calling, 866.219.7533, but no one could help. All I was told was that the card was expired and they couldn't issue me another one.
The resolution I m seeking is a replacement VISA Rewards card for $200. The number of the card I was issued is: XXXX XXXX XXXX XXXX exp 11/17.
July 31, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Franck COMP ID: XXXXXXXX
8 Chantilly Place (Tracking # XXXXXXXXX)
Hendersonville, NC XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** Franck submitted to receive a $425.00 Duke Energy Prepaid Visa Card for the purchase and replacement of her Central Air Conditioner Unit from a local Lennox dealer within the area on 06-12-18.
The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid. On XX-XX-XX & 07-18-18, *** Franck contacted our company in regards to the status of her rebate submission.
Then on 07-27-18, our records indicate that the $425.00 imported file went to the printer for processing of the $425.00 Duke Energy Prepaid Visa Card. Our records indicate that
on XX-XX-XX $425.00-Value Loads were loaded onto the Prepaid Card and upon receipt please be sure to validate the $425.00 Prepaid Card for your use.
We do apologize for the delay and inconvenience experienced with *** Franck not receiving the $425.00 Duke Energy Prepaid Card in a timely manner.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint has nothing to do with Duke Energy rebate that is referenced above. If you look at the date of the VISA card for which I am requesting a reimbursement for it was dated for it expires on November 2017 (The number of the card I was issued is: XXXX XXXX XXXX XXXX exp 11/17).Serval letters I wrote to Blackhawk Engagement indicated that we received the card after the expiration date. Upon receiving the card, I immediately tried calling the number listed on the back of the card, but there is no human to answer any questions; just recorded messages All I am asking for is the reimbursement $200 that rightfully belongs to me.
August 06, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: Joel/*** Franck COMP ID: XXXXXXXX
8 Chantilly Place
Hendersonville, NC XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer Joel/*** Franck.
PC #: XXXX XXXX XXXX 0095
The information below reflects the program guidelines for this promotion. I also attached the insert that
enclosed with prepaid card upon arrival.
XXXXXX-VRBTPB Promotional Visa Predenom-GPS Generic Promo VISA-Exec Black
05/08/17-ID
11/30/17-EXP
Prepaid Card Detail History:
05/08/17-$200.00-Funds in the amount of $200.00 loaded onto Prepaid Card ending in 0095
Cards expires after various timeframes (Standard 6 months / 24 months. Variable expiration available (4 month minimum)
Program Overview:
Prepaid Card Guidelines: FIS: Types of Cards: Promotional Visa Prepaid Card (VRBTPD)
Quick Reference
Merchants Merchants that accept Visa debit cards.
Financial Configuration Sweep; Funds expire on expiration date; No replacement for expired cards!
Fee Amount Reversible Begins After
Monthly Maintenance NA NA NA
Card Replacement No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance. No -
No / Checks No Checks
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not happy with this resolution because we received the card after the expiration date. I understand that the card expires after a certain period of time, but since it was not received in a timely manner, that is the reason we have been trying since last November, to receive a replacement card . If Blackhawk Engagement Solutions looks into the amount on the card, they will see that not one penny was spent. We were not able to use the card from the time it was received. The resolution I am asking for is a replacement VISA card in the amount of $200. Thank you.
Taking an extremely long time to send back a rebate. Was approved 4/29/2018. Still not sent back.
I sent in my rebate it's the middle of April 2018. I received an email back April 29th 2018 that everything was approved and they would be sending my rebate. I was given a tracking number and a website to check the process of it. After waiting an extreme amount of time I sent another email asking when I would receive my rebate. I was told to give them another 10 business days. When that time frame was up, I even gave them two extra days, I still haven't received my rebate and it hadn't been processed through. I sent another email yesterday June 20th 2018 and was told that they had an overwhelming response to this rebate and to give them another 10 to 15 business days. This to me is so unacceptable. I feel this is far too long a time for this rebate that was approved back on April 29th. I feel that this company is not acting in good faith on the promise they made. The company there representing is trivia for a health meter. I just want my money refunded as promised.
I just want my money back and for proper notice on there rebate forms so we know how long it's going to take if they're not able to do it in a timely manner
July 11, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
675 Blue Bill Cove Drive (Tracking # XXXXXXXXX)
Lakehills, TX XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $17.99 Trividia Health Prepaid Card for the purchase
of an A4 TRUEtrack Meter from CVS Pharmacy on 04-12-18. The original postmark date was and the submission was data entered on XX-XX-XX as valid. On 04-29-18, ***'s
imported file was sent to the printer for processing of the $17.99 Trividia Health Prepaid Card. On 06-04-18, 06-20-18, 06-22-18, XX-XX-XX and 07-05-18, *** contacted
our company in regards to the status of her rebate submission. Due to the overwhelming response for promotion XX-XXXXX, it caused a delay with the processing of this particular
promotion. Then on 07-06-18, our records indicate that the $17.99 Trividia Prepaid Card
was sent to the printer for processing. Our records also indicate that the last 4 digits of the $17.99 Trividia Health Prepaid Card ends in 5438. The funds were loaded onto the Prepaid Card on 07/06/18 in the amount of $17.99.
We do apologize for the delay and inconvenience experienced with *** not receiving the $17.99 Trividia Health Prepaid Card in a timely manner.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I I absolutely do not understand why it's taken almost three months to refund this. There may have been a overwhelming response to this program, but that should have been something taken into consideration before it started. I know it says that I'm supposed to get a prepaid Visa card or at your discretion a check. I still to this day have not received this and I'm unsure whether I will really see it. I will come back and reply if it comes in. I will be looking out for that Visa card.
Rebuttal Response to consumer ***-COMP ID: XXXXXXXX regarding $17.99 Prepaid Card***
July 20, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
675 Blue Bill Cove Drive (Tracking # XXXXXXXXX-Response Letter #Letter 2)
Lakehills, TX XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $17.99 Trividia Health Prepaid Card for the purchase
of an A4 TRUEtrack Meter from CVS Pharmacy on 04-12-18. The original postmark date was and the submission was data entered on XX-XX-XX as valid. On 04-29-18, ***'s
imported file was sent to the printer for processing of the $17.99 Trividia Health Prepaid Card. On 06-04-18, 06-20-18, 06-22-18, XX-XX-XX and 07-05-18, *** contacted
our company in regards to the status of her rebate submission. Due to the overwhelming response for promotion XX-XXXXX, it caused a delay with the processing of this particular
promotion. Then on 07-06-18, our records indicate that the $17.99 Trividia Prepaid Card
was sent to the printer for processing. Our records also indicate that the last 4 digits of the $17.99 Trividia Health Prepaid Card ends in 5438. The funds were loaded onto the Prepaid Card on 07/06/18 in the amount of $17.99.
We do apologize for the delay and inconvenience experienced with *** not receiving the $17.99 Trividia Health Prepaid Card in a timely manner.
***Rebuttal Response to consumer ***-COMP ID: XXXXXXXX regarding the $17.99 Prepaid Card***
07/20/18Our records indicate that a new Prepaid Card ending in 5438 for $17.99 was loaded on 07-06-18. Then on 07-15-18, the Prepaid Card ending in 5438 was used at HEB #494
in San Antonio, TX.
If you have any further questions, please notify me immediately.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
Company not abiding to $100 rebate Visa debit card expiration agreement terms provided with the mailed rebate debit Visa card.
I received a $100 rebate with an expiration date on 2/2018. The agreement's terms mailed with the card state under paragraph 4. Replacement Card, "The funds on your card do not expire." There is also further language explaining: "The "valid thru" date indicated on the front of the card is not an expiration date, but is intended primarily for fraud protection purposes." When I contacted customer service at 1-877-610-1075, representative Victor explained that he could not issue another card and my $100 was lost. I asked Victor about the agreement sent with the card and explained he goes by a different agreement. I can provide a .pdf file of the enclosed agreement
Abide by enclosed agreement and replace expired $100 debit card with a new one in full.
June 08, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Village Green Lane
Telford, PA XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
Please review the information below regarding consumer ***. See below regarding ***-$100.00XXXX-XXXX-XXXX-0877
Financial Configuration:
*Sweep; Funds expire on expiration date; No Replacement for expired cards!
Transactions Below:
08/31/17-Activation Date
02/28/18-Expiration Date
08/31/18-Issue/Loaded Funds-$100.00Available Balance: $0.00
08/31/17- Funds Loaded: $100.00-BES-LV
03/03/18-Balance Reversal Process $0.00
As of 03/03/18-Current Balance is $0.00
Overview of the guidelines for this program
*FEE Amount REVBEGINS AFTER
*Monthly Maintenance- N/AN/AN/A
*Card ReplacementNo charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balanceNoNo
*No/ChecksNo Check
06/08/18:
Being that the funds have been sweep off the PPC, there are no further actions required at this time.
There will not be a replacement PPC reissued to the consumer.
If you have any further questions, please notify me immediately.
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Business not abiding by agreement enclosed with card. Why does company include agreement with card if it doesn't mean anything? Who keeps the $100 if it's not paid to the cardholder?
Rebuttal Response to complaint # XXXXXXXX for consumer ***
06-12-18Please advise consumer *** to refer to the information that has been provided regarding his complaint.
June 12, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Village Green Lane
Telford, PA XXXXX
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
Please review the information below regarding consumer ***. See below regarding ***-$100.00XXXX-XXXX-XXXX-0877
Financial Configuration:
*Sweep; Funds expire on expiration date; No Replacement for expired cards!
Transactions Below:
08/31/17-Activation Date
02/28/18-Expiration Date
08/31/18-Issue/Loaded Funds-$100.00Available Balance: $0.00
08/31/17- Funds Loaded: $100.00-BES-LV
03/03/18-Balance Reversal Process $0.00
As of 03/03/18-Current Balance is $0.00
Overview of the guidelines for this program
*FEE Amount REVBEGINS AFTER
*Monthly Maintenance- N/AN/AN/A
*Card ReplacementNo charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balanceNoNo
*No/ChecksNo Check
06/08/18:
Being that the funds have been sweep off the PPC, there are no further actions required at this time.
There will not be a replacement PPC reissued to the consumer.
If you have any further questions, please notify me immediately.
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Company continues to not explain why they go by an agreement in their possession but do not honor the agreement enclosed with card mailing. The agreement, which I have provided clearly states: "The funds on your card do not expire. The "valid thru" date on the front of your card is not an expiration date, but is intended primarily for fraud protection purposes." The agreement also has Hawk Incentives contact phone number: XXX-XXX-XXXX. So the mailed agreement is definitely provided by Hawk Incentives.
I had a Tivo Bolt which was purchased this year about a month ago. I did a 30 day return by their standards for full refund. Still awaiting.
The Tivo bolt was active on ***@protonmail.com. THe RMA # TV-XXXXXXX. I got a reply on my old email not sure which account but said they received the bolt on the 14th of May. I was refunded a months service but the $149.99 is still on hold. My bank on a recorded line said she spoke with someone who checked their sources and the refund was showing to go out on the 23rd of May. Still no credit which normally shows up fast at a credit union. The fedex tracking number for the return is XXXXXXXXXXXX. The phone number on file should be the same as the one here. I just called again a few minutes ago today and after a hold was told it would be esculated and she hung up.
Refund in full to the Debit on file last four 3980.
June 04, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
***
*** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
We show no record of receiving a rebate submission for consumer *** for any dollar amount at this time. Nor do we show any information of a debit card ending in 3980 on file. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
Tivo refunded the money after I filed with the right Revdex.com. You may close the cases.
I fulfilled all requirements for a mail-in rebate I submitted 6 months ago. They have not sent me my rebate despite telling me it would be 30 days.
On Dec 3, 2017 I purchased a Philips Sonicare 2 series toothbrush from Walmart.com which included a mail-in rebate from Sonicare. The offer was a $10 Visa prepaid card. I fulfilled all the requirements for the rebate. According to their website (https://www.reward-central.com/philips-details/?trackingNo=XXXXXXXXX) my rebate is approved and I am to allow 30 days to receive it. They have been saying 30 days for months now. I have contacted them multiple times both via online chat and over the phone (X-XXX-XXX-XXXX) beginning in March 2018 up to today (May 30 2018). They are telling me they have an overwhelming response to the rebate and I need to give it more time. On 5-15 I spoke to a supervisor who told me he would look into it and contact me in 3-5 days. He did not contact me. I believe they are intending to never send out their rebates as they promised. This rebate was the main reason I purchased this product which I did not need. The message they put on their website when I track my rebate is:
"Status Valid.
Your rebate is valid and is scheduled for final processing. Please allow up to 30 days to receive your rebate. Reward $10.00."
My rebate tracking number is XXXXXXXXX. The rebate is for $10 Visa prepaid card.
I want them to fulfill their contractual obligation and give me my earned rebate of $10 either by check or a prepaid Visa gift card.
February 13, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXXX
XXX XX*** # XXXXXXXXX)
*** XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** filed a complaint regarding a $10.00 Philips Sonicare Prepaid. After speaking with the Account Manager pertaining to this matter, review the information listed below:
Tracking# XXXXXXXXX
***
XXX XXth St
*** XXXXX
Prepaid Card for $10 was mailed on 6/8/18
We do apologize to *** for the inconvenience and delay with the $10.00 Philips Sonicare Prepaid
in a timely manner.
__________________________________________________________________________________________
Below please review the response from the Dallas Revdex.com regarding complaint 91450689 ***
Complaint Case #: XXXXXXXX
Consumer: ***
Business ID #: XXXXXXXX
Thank you for your cooperation in responding to the above consumer's complaint. Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved. The consumer has notified our office they are satisfied. Therefore, we have closed the complaint.
Again, thank you
Dispute Resolution Department
__________________________________________________________________________________________
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I am grateful to Revdex.com for resolving this complaint for me. It was more the principle of the matter, that the company refused to honor their offered rebate. They have finally honored it thanks to your intervention.
MY Sonicare toothbrush is not working and they are not replacing it with the correct item while it is under warranty.
I have a PINK Sonicare Essence toothbrush that is under warranty and is not working properly. I've contacted Sonicare 3 times. They sent me a BLUE one but I have the PINK one. I chatted online with Isty who promised me they would escalate the issue and would have a supervisor send me the PINK one. I recd an email saying they don't make them any more. I contacted them again and chatted with Anna who again assured me that it would be escalated and I would receive the PINK one. I have not heard from anyone and have not recd the correct item. The PINK ones are available on Amazon - and Sonicare is the Seller - so they ARE available! I am being given the run around and misinformation. This is terrible customer service and they are going to lose a VERY loyal customer who has a high number of contacts. They should be ashamed of themselves treating people this way.
I want either the PINK Essence OR an upgrade to a BETTER Sonicare that is also PINK or a REFUND of the $25.
June 04, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
***
*** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***
We show no record of receiving a rebate submission for consumer *** for any dollar amount at this time. Nor do we show any information of a debit card ending in 3980 on file. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is addressed to the WRONG PERSON!!! I do not accept this response because it is NOT addressed to me and it does NOT address my complaint.
Does this mean MY personal information was released to another party in error - since I received another person's personal information?
What a mess! How did the Revdex.com person NONT see this response was for the wrong person and let it go through?
I would like to apologize for the confusion with you receiving information for consumer *** in error. Please review the information below regarding your complaint # XXXXXXXX.
June 08, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** N ***
*** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
We show no record of receiving a rebate submission for consumer *** in the amount of $25.00. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
This isn't even addressed to me nor does it address the issue about which I submitted a complaint.
I bought product and registered to recieve advertised rebate but it never arrived. There are agents available on chat but they always tell lies. First they say it will be sent in the future and then nearly a year later they say they already sent it. They then give you phone number and tell you to press certain options so you can get new card sent to you but those options are not programmed into automated phone system and the chat agent will disconnect from you after telling you lies. I complete satisfaction survey and leave my contact info but no one will contact me back.
Product_Or_Service: McAfee Antivirus 2017 10 devic
Other (requires explanation) $44
May 15, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
*** (Tracking: XXXXXXXXX)
*** XXXXX
Dear John File:
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $50.00 McAfee Prepaid Card for the purchase of McAfee 2017 Anti-Virus 10 Devices software from NEWEGG.COM on 06-15-17. The original postmark date was XX-XX-XX and the submission was data entered on
XX-XX-XX as valid. *** imported file was sent to the fulfillment center for processing of the $50.00 McAfee Prepaid Card. Our records indicate that on XX-XX-XX the $50.00 McAfee Prepaid Card was shipped to ***. Also our records
show that the $50.00 McAfee Prepaid Card was mailed to:
413 Itliong ***
Alameda, CA XXXXX
The current balance on the $50.00 McAfee Prepaid Card is $44.00. A monthly maintenance fee was deducted from the
$50.00 McAfee Prepaid Card for the month of May 03, 2018 and April 03, 2018. Per the overview guidelines for McAfee.
I will reverse the $6.00 in monthly maintenance fees bringing the balance back to $50.00. Being that is will be the third $50.00 McAfee Prepaid card mailed to the consumer. A fee of $6.95 will be deducted from the $50.00 balance bringing the total to
$43.05 for a third case issued. The first $50.00 McAfee prepaid Card was issued on XX-XX-XX and the second on 10/17/17.
McAfee Overview Fees:
Maintenance: $3.00 monthly deduction after 6 months.
Card Replacement - No charge for the first replacement; $6.95 for subsequent replacements
Check Issuance - No Checks
Last four digits of the three $50.00 Prepaid Cards issued: Card #X-XXXX, Card #X-XXXX, Card #X-XXXX
We do apologize for the delay any inconvenience in which *** experienced for not receiving the $50.00
McAfee Prepaid Card within a timely manner.
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I have hope for my rebate card again
Company promised $150 Visa reward card for prepaid internet service. Reward promised 4 to 6 weeks from start of account, which was in December. In March we moved, per Century Link they cannot transfer services so they opened new account and closed old one. Also per Century Link we would still receive not only gift card for first account, but a second Visa reward card for new service account as well. Today received postcard from them stating they cannot fulfill reward because the account has been disconnected.
Product_Or_Service: internet service
Account_Number: XXXXXXXXX
Other (requires explanation) want them to give us the $150 Visa reward card we were promised for this account.
May 03, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
*** XXXXXXXXX/XXXXXXXXX)
*** XXXXX
Dear John File:
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $50.00 CenturyLink Prepaid Card for the installation of online high speed interest on
12-07-17. The original postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid. On 04-02-18
*** contacted our company in regards to the status of his rebate submission. Our records indicate that the consumer
received the postcard which was needed to validate the submission. The submission is valid and the $50.00 CenturyLink Prepaid Card will be received within 30 business days.
We do apologize for the delay any inconvenience in which *** experienced for not receiving the $50.00 CenturyLink Prepaid Card within a timely manner.
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
We were promised a $150 gift card, not the amount stated in this response. Made another call to the department and was told the reward card had been sent to us. This was on May 4th. Still have not received.
On 11/10/2017 I purchased online 2-Sonicare Series 2 plaque rechargeable toothbrushes, one pink and one blue, that had on the product page a rebate form for $20 Kohl's visa prepaid card each toothbrush. And had a household limit of 5 rebates per household. I submitted them right away and on 11/24/2017 I got an email on both that the UPC was not a valid one with that offer. I have since done research on it all and this was the only rebate form that was on the Kohl's website that linked with the toothbrushes I purchased yet the rebate chat person, Aerial tells me sorry I am out of luck. I don't believe this is fair because the form was directly linked on this product page. I am a VIP credit card customer and feel like I am being treated like I want something I don't deserve. Had the rebate not been on the toothbrushes I would NOT have purchased them and now I am stuck with the purchase when originally I was supposed to get the $20 rebates on each one.
Product_Or_Service: .Sonicare Series 2 Plaque Control Rechargeable
Order_Number: XXXXXXXXXX and XXXXX
Store Credit I would be happy with a $40 store credit as this would be the same as the Kohl's Visa prepaid card amount I would have received.
March 31, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
155 STRATFORD CT (Trk # XXXXXXXXX/XXXXXXXXX/XXXXXXXXX)
HAINES CITY, FL XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive (2) $20.00 Kohl's Prepaid Cards for the purchased of Series 2 Dual Handle Electric Toothbrush/ Sonicare Series 2 Plaque Ctrl Recharge Toothbrush from Kohl's on 11/10/17. The postmark was 11/17/18 and the submission was
data entered on 11/24/17 as Invalid Sonicare Series 2 Plaque Ctrl Missing UPC/ Series 2 Dual Handle Electric Missing UPC.
***'s imported file was sent to the fulfillment center for processing of the rebate submission. On XX-XX-XX and 03-19-18,
*** contacted our company regarding the status of her rebate submission. Our records show that both rebate submissions were invalid for Sonicare Series 2 Plaque Ctrl Missing UPC/ Series 2 Dual Handle Electric Missing UPC.
However, after reviewing the compliant I found that one submission is now validated for processing under tracking # XXXXXXXXX-$20.00. Allow the allotted timeframe to receive the $20.00 Kohl's Prepaid Card. The second submission will remain invalid due to their only being one UPC barcode which was for the new submission created. If the consumer has copies of both UPC barcodes, please provide me copies
of both for my review via fax or email.
If you have any further questions, please notify me immediately.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed the purchase information to the email above as asked to. Waiting for the second rebate to be processed as I mailed in two not one.
I got an email from *** that the second rebate was being processed now so the case can be closed I am satisfied.
Thank you.
After multiple excuses as to why my rebate was unjustifiably denied this company decided to ignore me completely. They hide behind Verizon's name.
I believe this company "BlackHawk Engagement Solutions" handles rebates for Verizon Wireless more specifically rebates in regards to the promotion of Switch to Verizon from another Wireless Carrier and you'll receive a Visa Gift card in the amount that you owe your previous carrier that they charged you for early termination and other fees. This gift card was promised to me multiple times when I purchased 2 new phones/lines at the Verizon Store on 7/17/2017. Due to unforeseen problems with restoring my new phone from a backup I was unable to trade my device in at the Verizon Store until 29 days after I opened the new Verizon Lines. I successfully traded 2 Sprint iPhones devices in within the 30 day limit at Verizon and was issued a Verizon Credit for $627.00 all paid and honored by Verizon. I now had the trade in receipt a document that was required in order to process the Visa gift card from Blackhawk Engagement Solutions which is responsible for fulfilling the second half of the promotion. All documents were submitted that day in store for this rebate program and I patiently waited the 6-8 weeks processing time that they said it would take. After 8 weeks and still missing my $493.31 Visa Gift card I called Verizon and they informed me to resubmit the documents for processing and provided me with the proper email. The proper steps were taken on my end and everything was submitted in November 2017. I received an email from Blackhawk on 11/7/17 informing me they will respond in 5 days. After 5 days they informed me I was missing proper documentation. 11/16/17 Everything was resubmitted and did not here back until 12/14 and they informed they were having trouble processing my request. On 12/17 Blackhawk informed me I was missing "the final pages of my bill" On 12/18 I resubmitted everything again. On 12/24 they replied we are having trouble processing your request. On 1/30 everything was submitted again and on 1/30 received this message (copied and pasted) We've received your additional information and updated your submission with tracking number XXXXXXXXX for the Switch to Verizon promotion. We'll be in touch if we need anything else. If all promotion requirements are met you can expect to receive your Visa(r) Prepaid Card around 02/13/18. ((THE SAME DAY I ALSO RECEIVED THIS EMAIL AS WELL FROM ANOTHER REP)) Tracking Number: XXXXXXXXX and XXXXXXXXX
Thank you for providing us with the missing information in order to process your submissions. I am pleased to inform you that I was able to update your records and now are being processed. Please allow 3 weeks for processing.
You can track the status of your submission online anytime at www.vzw.com/switch. I believe on 2/1 I clicked the link to check the status of my rebate that was received on 1/30 and after they reviewed all proper documentation they came to the conclusion that my gift card would be in the amount of $493.31 however, the status was marked as invalid due to the following reason: Our records show your submission date was outside the offer period. If you feel this is in error please contact us. I called and spent an hour on the phone and was promised a review and no once called me back after 5 days. He did inform me over the phone I was past the 60 days. On 2/3 they emailed me and said they were having trouble processing my request. on 2/10, 2/12, and 2/14 everything was submitted and completely ignored. At no time did anyone mention anything about a 60 day limit and this can't be found in writing either. It wasn't until they determined through my properly submitted uploaded documents that they owed me $493.31and then they used the excuse that I was outside the offer period because they had used all of their other denial reasons. I'd also like to mention the only reason I know their company name is Blackhawk is because it's hidden in the address bar. They make it seem as if they are one with Verizon when they are not.
Do what is right and issue my $493.31 VISA Giftcard That you (Blackhawk) determined that you owe me. I have a screenshot image as proof of the $493.31, the amount that you determined you owe me once you reviewed my Sprint Bill. The screenshot shows the name Blackhawk Engagement Solutions in the address bar and the amount listed is $493.31 found in the middle of the image along with your invalid status. Don't enforce a 60 day rule when you know very well that resubmissions are taking place. When I purchased my phones I was promised a Visa Gift Card and you as a company are responsible for fulfilling your contracted obligation with Verizon for delivery of my GiftCard.
March 28, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXX
*** Drive *** XXXXXXXXX)
*** XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
Tracking number XXXXXXXXX promotion number 54-456 Switch to Verizon and get up to $650.00
*** submitted to receive a $493.31 VzW Prepaid Card for switching cell phone service over from a different carrier to VzW
on 11-21-17 from SPRINT. The postmark date was 11-21-17 and the submission was data entered on 01-30-18 as invalid for: "Our records show your submission date was outside the offer period". *** imported file was receive from 3rd Party processing as Invalid. There was an invalid postcard sent to *** on 02-04-18 advising him of the status of his rebate submission. On 02-13-18, 02-14-18 and 02-21-18, *** contacted our company in regards to the status of his rebate submission. On 03-05-18, *** was advised of the following: declined by QB/Charva. The transaction occurred 131 days after the promotion period, on 11/21/201. There is one part to the response that I need to provide the consumer and I will provide that information in a part 2 to this response.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
(The consumer indicated he/she DID NOT accept the response from the business.)
You are correct VERIZON issued me an account credit which is not a VISA Gift card after they agread with me that Blackhawk was not holding up to their end of the deal. I'm not considering or accepting that this closes or satisfies my complaint against Blackhawk. Blackhawk did nothing to help with that credit even after Verizon reached out to Blackhawk on my behalf. I accepted that account credit as Verizons way of apologizing for everything I went through. I still have an outstanding balance with Sprint that I need to pay with a VISA gift card that is owed to me via Blackhawk. Blackhawk can not take credit for Verizons good deed. Verizon made it clear to me that Blackhawk will not be reimbursing Verizon for my account Credit. Blackhawk is also making it seem as if I did not submit my rebate information on time. This is not true, The first time it was submitted was in store after I traded in my Sprint Devices. Well within the so called 60 day time period that I can not find any proof of in any terms or conditions. After hearing nothing back and not receiving any gift cards in the mail I began to check on the status of the rebate. Blackhawk is lying when they tell us that XX-XX-XX was the first time or postmarked for this rebate. I have an email from Blackhawk from an earlier submission in regards to this gift card from 11/7. If Blackhawk would ultimately determine that I was outside the offer period why did they have me upload and resubmit documents multiple times only to tell me that I was outside the offer period months later? Looking at the information that I submitted they knew this was a transaction from 7/17/17. I need my VISA gift card to pay my sprint bill which has since been sent to collections and I have until May to pay it or it will hit my credit report. Blackhawk determined they owe me $493.31 in the form of a Visa Gift Card they need to hold up their end of the deal especially after stringing me along for months. I will upload proof of the email from blackhawk from 11/7/17. Alan was the local in store associate that originally helped me with in store submissions he can be reached at XXX XXX XXXX. Thank You
UPDATE OF ADDITIONAL INFORMATION TO CASE # 9144117- ***- VzW-LTR #3
April 11, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXX
4652 Homeridge Drive (822500589, XXXXXXXXX)
Homestead, PA XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
Tracking number XXXXXXXXX promotion number XX-XXX Switch to Verizon and get up to $650.00
*** submitted to receive a $493.31 VzW Prepaid Card for switching cell phone service over from a different carrier to VzW
on XX-XX-XX from SPRINT. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as invalid for: "Our records show your submission date was outside the offer period". *** imported file was receive from 3rd Party processing as Invalid. There was an invalid postcard sent to *** on XX-XX-XX advising him of the status of his rebate submission. On 02-13-18, XX-XX-XX and 02-21-18, *** contacted our company in regards to the status of his rebate submission. On 03-05-18, *** was advised of the following: declined by QB/Charva. The transaction occurred 131 days after the promotion period, on 11/21/201. There is one part to the response that I need to provide the consumer and I will provide that information in a part 2 and 3 to this response. The 4th response is being provided to the consumer per the feedback per our client VzW.
XX-XX-XX: PLEASE REFER TO THE INFORMATION BELOW PROVIDED FROM OUR CLIENT VzW PRETAINING TO ***: Below I provided the last response to the in the Revdex.com letter sent out on 04-10-18. Under it I will provide the new response, which provides information from our (The 1st line) Tracking # XXXXXXXXX-$493.31
The bill submitted is not the actual final bill for these two lines. The service was activated on 7/14/17 and this bill is dated 10/17/17-11/16/17. This customer also states in their email correspondence that they are waiting for their reimbursement of $493.00. They were given an account issued credit of $493.31 on 2/23/18, for the Switcher promotion.
(The 2nd line) Tracking # XXXXXXXXX-$617.11
It doesn't show the actual breakdown of charges and it does not show which MTN goes with what device. Also, the customer is missing their trade in information.
***UPDATE Complaint Filed by: ***04/12/18below you will find the latest response for *** fro of client VzW***
As of XX-XX-XX: VzW has denied any further payments with the reason below: The final bill submitted doesn't show a breakdown of the ETF/buyout, the MDN nor the equipment. Which represents the second line under tracking XXXXXXXXX-$617.11
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears that Blackhawk has simply copied and pasted their first response for their second response. This leads me to believe they are not taking this dispute seriously. They also mentioned a date of 3-39 in an earlier response which isn't even a real date. Again, after multiple excuses as to why the documents I uploaded to them were invalid the last documents and most recent uploads were deemed valid that is why they were able to come to a determination that they owed me a VISA gift card in the amount of $493.31. This amount was never mentioned in any of their emails to me until they received these so called proper documents. I'd also like to mention I believe I sent them proper documents for every upload and they unjustifiably rejected them. I called Blackhawk for clarification on what documents were needed and I fought through a language barrier with their employee whom I was speaking with. I think one phone call was around 50 minutes considering hold time and then more hold times once your finally talking with someone. Once they received my last upload they determined and then only did they determine that my submission was to late. They provide bad information when you attempt to call them and they do not reply to emails in a timely fashion. Their answers are vague and misleading which is intentional so that you become frustrated and do not pursue the VISA giftcard. The bill I submitted had an October date on it because that was the most recent bill I had at the time. The amount I owed Sprint from July to October did not change for those two specific line items. Blackhawk also realized this and that is why they determined per their calculations that they owed me $493.31. Had I not submitted the proper info they would have not been able to come to that determination and exact dollar amount of $493.31 they would have replied INVALID. However, they realized they had exhausted this excuse and moved onto the "outside the offer period" excuse. I'd also like to mention when I called Blackhawk they told me I would receive a response within 5 days and they never responded. When I spoke with actual Verizon Employees they determined that I did everything correct and that is why they issued me an account credit for my major inconvenience. Again an account credit is not a VISA gift card and when I purchased the Verizon Mobile phones I was promised a VISA gift card via Blackhawk. Blackhawk is solely responsible for fulfilling the switch promotion VISA gift card for their client Verizon. I am expecting a VISA gif card in the amount of $493.31 mailed to 4652 Homeridge Drive Munhall PA XXXXX. It is currently 8 months late. Regards
Did there black Friday sale with 2 different rebates sent in. One purchased on blk Friday and the other a little after. To this day no refund
I still have no refund. The only way I bought was to do this refund and now I have nothing back from them. After a email from them they told me my date of purchase was after. Yet one was bought on the day it started and the other a little after with a employee of them giving me a rebate form.
I just want my rebate as per there forms said
March 21, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXXXX
*** (/XXXXXXXXX)
*** XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $12.00 JC Penny Prepaid Card for the purchase of a Cooks 6qt Stainless Steel Slow Cooker from JC Penny on 11-26-17. The postmark was 12-07-17 and the submission was data entered on 12-19-17 as invalid for Invalid UPC Number. On 02-14-18, 02-15-18 and 03-19-18, *** contacted our company in regards to the status of the rebate submission. After reviewing the compliant along with the UPC barcode sent with the original submission paperwork. It has been revealed that the UPC was data entered incorrectly. Therefore a new submission was data entered under tracking # XXXXXXXXX-$12.00. Please advise the consumer to allow the allotted timeframe to receive the $12.00 JC Penny Prepaid Card
We do apologize to *** for thru delay and inconvenience experienced with receiving the $12.00 JC Penny Prepaid Card in a timely manner.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The first rebate was sent in nov. The time was 4 to 6 weeks to get a rebate back. I have been asking anyone there to send it out with excuses each time. The last excuse was 4 to 6 weeks as of end of feb. The other rebate was given to me by there staff and told rebate was still on. I have seen online of many others in the same boat as me. Its a true shame companys can get away with this game they play. When will I see anything back on this and why do they get away with not sending a rebate out in a time they say
REBUTTAL REQUEST FROM CONSUMER ***-CASE # XXXXXXXX-$12.00 JC Penny
March 21, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXXXX
*** (Tracking # XXXXXXXXX)
*** XXXXX Letter # 2Rebuttal To Response
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $12.00 JC Penny Prepaid Card for the purchase of a Cooks 6qt Stainless Steel Slow Cooker from JC Penny on 11-26-17. The postmark was 12-07-17 and the submission was data entered on 12-19-17 as invalid for Invalid UPC Number. On 02-14-18, 02-15-18 and 03-19-18, *** contacted our company in regards to the status of the rebate submission. After reviewing the compliant along with the UPC barcode sent with the original submission paperwork. It has been revealed that the UPC was data entered incorrectly. Therefore a new submission was data entered under tracking # XXXXXXXXX-$12.00. Please advise the consumer to allow the allotted timeframe to receive the $12.00 JC Penny Prepaid Card
03-27-18: REBUTTAL REQUEST FROM CONSUMER ***-CASE # XXXXXXXX-$12.00 JC Penny
I would like to apologize again for the delay and inconvenience experienced with *** receiving the $12.00 JC Penny Prepaid Card in a timely manner. Because I had to create a new submission and am not able to send a rebate check. The Prepaid Card process with receiving the reward is not as fast as that of receiving a rebate check. In which for this client rebate checks are now offered for appeasements only Prepaid Card. I will personally keep an eye on your submission. So that once the Prepaid Card has been shipped. I will make you aware of that matter.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
On 11/23/2017 I ordered 60 small appliances from Kohls.com that were each eligible for a $12 rebate, total of $720 rebate. There were 12 different skus, 5 of each sku. After receiving the items I mailed the required rebate submission materials on 12/7/2017: Rebate form, packing slips and upc's. On 12/30/2017 I received 2 emails stating that the rebate submission had been received along with a link to check the status. On I/17/2018 I checked the status I realized that the rebate submission had been split into 2 for an unknown reason and the amounts were $348 and $288, short by $84 from the expected total of $720. I tried to initiate a chat request but the chat option was disabled even though I was attempting to use the service within the posted business hours. I was however, able to submit an email request through the site on that date. On 1/21/2018 I hadn't heard back from the email request so I started a chat request. During that discussion I was told that some of the rebates were over the limit and some were the wrong upc. I disputed that info and offered to submit my photos. I was told that since the rebates were already processed and mailed it was too late, but the issue could be escalated. I agreed and was told to allow 7-10 business days. On 2/1/2018 I attempted to check the status but the chat option was again disabled during advertised business hours. On 2/5/2018 I was able to initiate a chat but the representative informed me that a decision had not been made. On 2/17/2018 I initiated another chat and the representative told me that my request had been denied.
I have received the 2 Visa debit cards for $348 and $288, but am missing $84 that I am due. I have screen shots of all chat conversations and photos of all rebate submission information but they refuse to look at it.
Product_Or_Service: Small kitchen appliances
Order_Number: XXXXXXXXXX
Account_Number: Rebate Dept #XX-XXXX
Refund I would like the missing $84 issued to a Visa debit card and mailed to my home address as per the rebate terms and conditions.
Revdex.comPlease delete the first response sent first as it has *** listed twice and should be *** thoughout. *hich has been correct with the second response.
Thx
KPATT
March 26, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** XXXXXXXXX)
*** XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
HH Limit of (5) for each of the following products listed for promotion # XX-XXXXX
under tracking # XXXXXXXXX$348.00 paid out (Number of each products purchased)
*** submitted to $360.00 Kohl Prepaid Card ($348.00 received) for the purchase of various Hamilton Beach/Bella
small appliances from Kohl's on 11-23-17. The postmark date was XX-XX-XX and the submission was data entered as invalid
for: You submitted for more rebates than the promotion allows. This is not a valid UPC for this promotion on 12-28-17. Our
records indicate that on 01-18-18, Keith ***, imported file was sent to the fulfillment center for processing of the
Kohl's Prepaid Card and that the Kohl's Prepaid Card was shipped out on 01-21-18. On 01-21-18, XX-XX-XX and 02-06-18,
*** contacted our company in regards to the status of his rebate submission. The consumer received $348.00
for tracking # XXXXXXXXX.
# 17-26433Hamilton Beach Quesadilla Maker
2Bella Hot Air Popper
2Bella Panini Maker
0Hamilton Beach 16-Cup Rice Cooker
0Hamilton Beach 10 Speed Blender
4Hamilton Beach 2 Speed Hand Blender
6Hamilton Beach 2-Slice SS Toaster +1
0Hamilton Beach 4-Slice Toaster Oven
5Hamilton Beach 6-Speed Hand Mixer
2Hamilton Beach Egg Cooker
5Hamilton Beach Can Opener
0Hamilton Beach Quesadilla Maker
5Crock-Pot 4-qt slow cooker
Total appliances purchased 31
HH Limit of (5) for each of the following products listed for promotion # XX-XXXXX
under tracking # XXXXXXXXX$288.00 paid out (Number of each products purchased)
*** submitted to $360.00 Kohl Prepaid Card ($288.00 received) for the purchase of various Hamilton Beach/Bella
small appliances from Kohl's on 11-23-17. The postmark date was XX-XX-XX and the submission was data entered as invalid
for: You submitted for more rebates than the promotion allows. This is not a valid UPC for this promotion on 12-28-17. Our
records indicate that on 01-18-18, Keith ***, imported file was sent to the fulfillment center for processing of the
Kohl's Prepaid Card and that the Kohl's Prepaid Card was shipped out on 01-21-18. On 01-21-18, XX-XX-XX and 02-06-18,
*** contacted our company in regards to the status of his rebate submission. The consumer received $288.00
for tracking # XXXXXXXXX.
XX-XXXXX
4Bella Hot Air Popper +1
2Bella Panini Maker
3Hamilton Beach 16-Cup Rice Cooker
4Hamilton Beach 10 Speed Blender
1Hamilton Beach 2 Speed Hand Blender
0Hamilton Beach 2-Slice SS Toaster
6Hamilton Beach 4-Slice Toaster Oven +1
0Hamilton Beach 6-Speed Hand Mixer
2Hamilton Beach Egg Cooker
0Hamilton Beach Can Opener
6Hamilton Beach Quesadilla Maker +1
0Crock-Pot 4-qt slow cooker
Total appliances purchased 28
In the complaint *** stated that he was eligible to receive $12.00 per appliance.
Also that the total dollar amount expected was $720.00, however, he received two rebates.
One rebate for $348.00 and the other rebate for $288.00 less $72.00 in which he states he was short. After
reviewing the original paper/invoices on tracking # XXXXXXXXX-total 31 products were purchased. On tracking #
XXXXXXXXX-total 28 products. Below are overage of the HH limit of (5):
Number of products over the HH of (5)
+1Hamilton Beach Quesadilla Maker-$12.00
+1Hamilton Beach 4-Slice Toaster-$12.00
+1Hamilton Beach 2-Slice Toaster-$12.00
+1 Bella Panini Hot Air Popper-$12.00
Total $48.00 (overage on HH limit of (5)
Total of $48.00 less received of the amount *** stated he was supposed to receive $84.00.
Another $36.00 was not received by ***. However, after all the research I have conducted, I
found that the four items above were over the HH limit of (5). If the is more information that supports the claim
Of the $84.00 not received. Please provide me with information for my review.
If you have any further questions, please notify me immediately.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is not resolved but it seems as if the business if finally willing to look at my documentation proving the rebates I claimed.
I have tried to respond and add attachments but have been unsuccessful so I am submitting this response without attempting to attach anything in the hopes that I can add files separately.
UPDATE TO THE REBUTTAL PRESENTED BY CONSUMER KEITH *** FOR Revdex.com CASE # XXXXXXXX***
April 09, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** XXXXXXXXX)
*** XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
HH Limit of (5) for each of the following products listed for promotion # XX-XXXXX
under tracking # XXXXXXXXX$348.00 paid out (Number of each products purchased)
*** submitted to $360.00 Kohl Prepaid Card ($348.00 received) for the purchase of various Hamilton Beach/Bella
small appliances from Kohl's on 11-23-17. The postmark date was XX-XX-XX and the submission was data entered as invalid
for: You submitted for more rebates than the promotion allows. This is not a valid UPC for this promotion on 12-28-17. Our
records indicate that on 01-18-18, ***, imported file was sent to the fulfillment center for processing of the
Kohl's Prepaid Card and that the Kohl's Prepaid Card was shipped out on 01-21-18. On 01-21-18, XX-XX-XX and 02-06-18,
*** contacted our company in regards to the status of his rebate submission. The consumer received $348.00
for tracking # XXXXXXXXX.
# 17-26433Hamilton Beach Quesadilla Maker
2Bella Hot Air Popper
2Bella Panini Maker
0Hamilton Beach 16-Cup Rice Cooker
0Hamilton Beach 10 Speed Blender
4Hamilton Beach 2 Speed Hand Blender
6Hamilton Beach 2-Slice SS Toaster +1
0Hamilton Beach 4-Slice Toaster Oven
5Hamilton Beach 6-Speed Hand Mixer
2Hamilton Beach Egg Cooker
5Hamilton Beach Can Opener
0Hamilton Beach Quesadilla Maker
5Crock-Pot 4-qt slow cooker
Total appliances purchased 31
HH Limit of (5) for each of the following products listed for promotion # XX-XXXXX
under tracking # XXXXXXXXX$288.00 paid out (Number of each products purchased)
*** submitted to $360.00 Kohl Prepaid Card ($288.00 received) for the purchase of various Hamilton Beach/Bella
small appliances from Kohl's on 11-23-17. The postmark date was XX-XX-XX and the submission was data entered as invalid
for: You submitted for more rebates than the promotion allows. This is not a valid UPC for this promotion on 12-28-17. Our
records indicate that on 01-18-18, Keith ***, imported file was sent to the fulfillment center for processing of the
Kohl's Prepaid Card and that the Kohl's Prepaid Card was shipped out on 01-21-18. On 01-21-18, XX-XX-XX and 02-06-18,
*** contacted our company in regards to the status of his rebate submission. The consumer received $288.00
for tracking # XXXXXXXXX.
XX-XXXXX
4Bella Hot Air Popper +1
2Bella Panini Maker
3Hamilton Beach 16-Cup Rice Cooker
4Hamilton Beach 10 Speed Blender
1Hamilton Beach 2 Speed Hand Blender
0Hamilton Beach 2-Slice SS Toaster
6Hamilton Beach 4-Slice Toaster Oven +1
0Hamilton Beach 6-Speed Hand Mixer
2Hamilton Beach Egg Cooker
0Hamilton Beach Can Opener
6Hamilton Beach Quesadilla Maker +1
0Crock-Pot 4-qt slow cooker
Total appliances purchased 28
In the complaint *** stated that he was eligible to receive $12.00 per appliance.
Also that the total dollar amount expected was $720.00, however, he received two rebates.
One rebate for $348.00 and the other rebate for $288.00 less $72.00 in which he states he was short. After
reviewing the original paper/invoices on tracking # XXXXXXXXX-total 31 products were purchased. On tracking #
XXXXXXXXX-total 28 products. Below are overage of the HH limit of (5):
Number of products over the HH of (5)
+1Hamilton Beach Quesadilla Maker-$12.00
+1Hamilton Beach 4-Slice Toaster-$12.00
+1Hamilton Beach 2-Slice Toaster-$12.00
+1 Bella Panini Hot Air Popper-$12.00
Total $48.00 (overage on HH limit of (5)
Total of $48.00 less received of the amount *** stated he was supposed to receive $84.00.
Another $36.00 was not received by ***. However, after all the research I have conducted, I
found that the four items above were over the HH limit of (5). If the is more information that supports the claim
Of the $84.00 not received. Please provide me with information for my review.
***UPDATE TO THE REBUTTAL PRESENTED BY CONSUMER KEITH *** FOR Revdex.com CASE # XXXXXXXX***
*** I see that you provided more information pertaining to your Revdex.com Case # XXXXXXXX.
I have attempted to open the files that you provided to me three times now and have not had any luck getting the files to open.
If you do not mind could you please provide me a copy of the original submission paperwork to support the products that you would like for me to review regarding Revdex.com Case # XXXXXXXX.
If you have any questions and concerns please let me know.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The business was unable to view the attachments I provided as proof and has asked that I provide these files directly to them so no solution was offered.
I have sent the files to Mr..
I made a purchase that offered a rebate. I followed the rebate offer instructions except I did not send in the physical UPC code or a copy of it as required. Along with all other items submitted for the rebate offer, a customer service agent gave me the listing for the UPC code, as I explained there was no UPC code on the product's packaging. (I still have the original packaging or box from the rebate offer). On Jan. 18, 2018, I received an email from the Rebate Center that I had 21 days to resubmit my rebate offer, as the UPC code or a copy of it was missing from items submitted. Efforts to reach someone at the XXX-XXX-XXXX Rebate Center Customer Service department have been unsuccessful.
Product_Or_Service: Tools of the Trade 13-pc Cookware Set in Stainless
Order_Number: XXX-XXXX-XXXX
Account_Number: XXXXXXXXXXXXXXX
Other (requires explanation) I have compiled with each requested item in order for my rebate request to be processed and my rebate of $20.00 sent to me. Macy's knew that the packaging or box contained no UPC code or they know that it could have been damaged during the delivery process; thus, making it unavailable to their customers.
February 21, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
*** (Tracking #: XXXXXXXXX)
*** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $20.00 Macys Reward for the purchase of TOTT 13pc Cookware Set-Stainless Steel or Nonstick from Macys on 12-13-17. The postmark date was 12-26-17 and the rebate submission was data entered on 01-18-18 and invalid for Missing UPC Barcode. *** imported file was sent to the processing center for processing of the Macys Reward. On 02-16-18, *** was contacted via emailed in regards to the status of her rebate submission. Today, on 02-21-18, *** provided copies of her submission paperwork were received for validation of the $20.00 Macys Reward. After updating the UPC for validation, the submission is currently validated for processing. Allow the allotted timeframe of 6-8 weeks to receive the $20.00 Macys Reward.
We do apologize to *** for the delay and inconvenience experienced with receiving the $20.00 Macys Reward in a timely manner
Thanks,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
Few weeks back on Black Friday, my sister and I both purchased a kettle from JCPenney at San bruno, California - located in Tanforan shopping mall. On the advertisement it stated rebate only available one for each household. After we both purchased the item, we asked the sales rep where is our rebate form and she said to go online to do it. Since I was not so internet savvy I asked my sister to do it for me as well. When my sister went online to look for the form, it took her atleast 15 minutes because they did not even make it easy to find. The. When my sister found the form, she completed each form separately and she used her email address and phone number as contact because she had all the tracking information. But at no time at all in the form did it say that we needed to used a different email address and different phone number for the purchases. When asked complete address and name - my sister did correctly put my name and address.
As I waited for 8 weeks and nothing arrived and I try calling their rebate number and no one ever picks up the phone. I decided to try their online chat. Staying on the online chat for over 45 minutes, they finally told me that the rules were for one email and one phone number and it could not be a duplicate. I told them on the website, it stated nothing of what she is saying. But she just told me that they can not correct anything even though I see no where stating what she has said. She asked that I call their phone number to speak to a rep, but it is all automated and no one ever comes to the phone.
What they are doing is very fraudulent. I purchased it and even sent it in with my address yet they are stating something I never receive or shown.
I know it is only a $12 rebate, but businesses should not trick customers to come into buy the item on Black Friday and then instruct them to go online to complete rebate without any info at all - but just fill out the form.
I took a pic of my two seperate receipts I can email it to you to see if necessary.
Product_Or_Service: Kettle
Store Credit I would appreciate it if they will mail me the rebate of $12 as promised at my address or mail me a store credit to my address.
February 20, 2018
*** Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** Grand Avenue (Tracking # XXXXXXXXX, XXXXXXXXX)
South *** XXXXX
Dear *** Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***/Xun Chen.
Tracking # XXXXXXXXX-MillerCoors Promo # XX-XXXXX-$15.00 Rebate
*** submitted to receive a $15.00 Prepaid Reward for the purchase of a Cooks Stainless Steel Electric Kettle
from JC Penny on 11-23-17. The postmark date was XX-XX-XX and the submission was data entered
as Invalid for Product Limit Exceeded. ***'s imported file was data entered on XX-XX-XX for processing of the
$15.00 JC Penny Prepaid Reward. On XX-XX-XX and 12-22-18, ***'s submission was created for processing as well as a run though the duplicate auto-review process. On 01-26-18, *** contacted our company via web chat in regards to the status of his rebate submission. As a one-time concession to *** a submission was processed under the name of Xun Chen for $15.00 under tracking # XXXXXXXXX. The $15.00 JC Penny Prepaid Reward for ***/Xun Chen was mailed to:
953 Martin Trl
Dal City, CA XXXXX
Prepaid Card # XXXX-XXXX-XXXX-9858
Our records indicate that funds in the amount of $12.00 were loaded onto the JC Penny Prepaid Reward on 01-03-17.
Then eight months later the monthly maintenance fee of $3.00 were deducted for the following months on the third of each month totaling $12.00 (09-03-17, 10-03-17, XX-XX-XX and XX-XX-XX). Please review the information below regarding the
JC Penny Prepaid Card Fee Schedule:
FEEs:
Maintenance: $3.00 monthly deduction after 7 monthsRev: No
Card Replacement-$6.95 (No card replacement tokens)Rev: No
Check Issuance-No Check
Fee Schedule
Description: Fee:
Plastic Replacement Fee: $6.95
Card Account Maintenance Fee: $3.00
1. Card Account Maintenance Fee: Subject to applicable law, a fee will be applied to all accounts each month, but is waived for the first six months after the original car is issued (replacement card issue dates do not apply). The charge will be recurring each month until the balance of the account is $0.00
The information regarding the fee schedule is listed on the back of the Prepaid Card as well as on the carrier that comes along with Prepaid Card. The maintenance $3.00 monthly fee is not reversible.
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
(The consumer indicated he/she DID NOT accept the response from the business.)
I am referring to a rebate I submitted in November 2017 and it was to be mailed to me at my address in south San Francisco.
But *** keeps speaking about a rebate from January 2017 that was sent to my sister at her Daly City address. I really did not want to talk about the rebate submitted in November 2016 that my sister was to receive but never got. There are no phone numbers to call where she can reach anyone so she just let it go. Since you want to bring that back up. I think my sister should get a refund for her rebate that she never received too.
You can check the card from that year and see if it was ever cashed. She never got a card at all.
All I asked for was the $12 that was suppose to be mailed to my address but never happened. I was suppose to get it by January 2018. Then *** reminds me of what happen in 2016 which was really bad because my sister thought it it might be a scam. But we gave them another chance and this is where we come to again. This is not right.
Revdex.com,
FYI.....tracking # XXXXXXXXX-$12.00 JC Penny's pending fulfillment, allow the allotted timeframe to receive Reward. I spoke with Sun the sister of *** regarding this matter on Friday, XX-XX-XX & Monday, 02-26-18. She has been apprised of the submission pending fulfillment and the timeframe as to when the reward will be received.
Let me know if you any questions.
Thanks,
***
Senior Operations Account Analysis
Hawk Incentives, a *** Network Business
700 State Hwy 121 Bypass *** 200
*** TX XXXXX
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
Blackhawk Engagement Solutions is now Hawk Incentives, a Blackhawk Network business
Gift Card of $60 was never used, was lost, a message/Claim was created with the issuer and a resolution was not met.
A gift card was issued for $60. The card was lost and I reported it lost and was told I would be issued a replacement. A replacement was NOT issued and the card has since expired. I have placed several calls and was repeatedly told there was nothing that can be done. I feel that this was dragged out past the expiration date to avoid replacing my card. There were never any terms disclosed that if the card was not fully redeemed before the expiration date that the funds would be lost. I have been given the run around and the explanations and details change every time that I inquire
A replacement giftcard for the amount of $60 that is owed to me
February 05, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: ***
4747 South Hills Drive (Tracking #: XXXXXXXXX)
Cleveland, OH XXXXX
Dear *** File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $60.00 Alcon Prepaid Card for the purchase of Alcon Air Optix Night & Day Aqua contacts from Dr. Jodi L. Rowson and Asociates on 09-13-16. The postmark date was XX-XX-XX and the submission was data entered XX-XX-XX on as valid. Our records indicate that ***'s imported file was sent to the fulfillment center for processing of the $60.00 rebate. On 10-03-16, XX-XX-XX and 10-14-16, *** contacted our company in regards to the status of his rebate submission. Our records also indicate that the $60.00 Alcon Prepaid Card was sent to the printer on XX-XX-XX and was shipped to the consumer on 01-10-16.
On 01-22-18, *** contacted our company in regards to the status of his rebate submission.
Please be advised, that the client in which the consumer received this reward from is part of the SWEEP program.
Unfortunately, once the funds have been SWEEP from the prepaid card. The client does not issue or offer replacements. Please review the details below which point out some the keys factors that apply to this reward.
_____________________________________________________________________________________
Card Expires After: Standard 6 months / 24 months. Variable expiration available (4 month minimum)
*** Financial Configuration: Sweep: Funds expire on expiration date; No replacement for expired cards!
Fees:
Monthly Maintenance: N/A Reversible and Begins After
Card Replacement: No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance.
No/Checks: No Checks issued in the place of a prepaid card.
If you have any further questions, please notify me immediately.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The client participates in this program each year. As a result they have the ability to ask the client to reissue a new card given the circumstances.
In addition, there was never any information communicatied about this "SWEEP" program that the funds would permanently go away if not redeemed by the expiration date.
Thank you for your response. I called the phone number to report the card lost. The representative on the phone looked up my account. They said good news that the card was unused and that I had a full $60 balance. They informed me that they would issue me a replacement card. I was never sent any paperwork. Everything was handled over the phone and they said there was nothing else that I needed to do on my End. Here I am, still waiting.........
Thank you,
***
Email: ***@gmail.com
:
Thanks so much for the feedback, regarding this matter. Did the representative in which spoke with, provide you with ANY new information regarding the new PPC that was reissued? I will check in our system tomorrow to verify whether or not I can locate any information for the new PPC. From there I will provide you with any new information that I *** have available and we will go from there.
Thanks,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
700 State Hwy 121 Bypass *** 200
Lewisville, TX XXXXX
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
Blackhawk Engagement Solutions is now Hawk Incentives, a Blackhawk Network business
I obtained a $15.00 rebate from Total Wine. I submitted by rebate online and received an email stating "unable to approve." They stated that I was missing all of the information, including receipts and UPC's. I resubmitted it again with all the photos, receipt etc. and again received the same email that it was invalid. My friend who lives near by had the same thing happen to him. I tried called their phone number to no avail. I chatted with them online only to be disconnected and receive no response. I have spent way too much time trying to get a $45 rebate. I think this is a total scam. I did my part by submitting the rebate online...twice! both time to be told that I didn't send ANY of the required information.
Finish the job I would like to receive my rebate.
February 05, 2018
* was sent to the fulfillment center for processing of the $15.00 rebate.
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** (Tracking #: XXXXXXXXX, XXXXXXXXX, XXXXXXXXX)
Prior Lake, MN XXXXX
Dear John F:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $15.00 rebate for the purchase of a Miller Coors beer product from TOTAL WINE & MORE on 12-23-17. The postmark date was XX-XX-XX and the submission was data entered XX-XX-XX as invalid for Missing Product.
Our records indicate that ***'s imported f
After reviewing the complaint in details it appears that part of the product in which the consumer purchased wasn't data entered at the time the original rebate was data entered. As a concession to ***, the $15.00 rebate was validated for processing. The $15.00 rebate will be received within 7-10 business days of the issue date. The validation of this $15.00 submission along with submissions under tracking numbers: XXXXXXXXX-$15.00 and XXXXXXXXX-$15.00 total $45.00 the amount mentioned within the complaint.
We apologize to *** for the delay and inconvenience experienced with receiving the $15.00 Miller Coors rebate within a timely manner.
If you have any further questions, please notify me immediately.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
Wee had our HVAC system replaced in August, 2017. Duke Energy offered a rebate program for customers who upgraded their heating and air conditioning with high efficiency models. We used this program and had it installed by a licensed and reputable local company. To this day, we have not received our refund of $525. I have had to call Duke Energy six times and each time they have an excuse. First, they said the wrong paperwork was filed by the installer. Second, they said the work needed to be inspected by a Duke Energy inspector - and I had to arrange this myself. Third, this person said Duke had not authorized him to file his report. Fourth, he could do the inspection, which he did, but could not send it until authorized by Duke. Fifth time, on Dec. 1 - nearly four months after the install, Duke said the check would be sent and I'd receive it in 30 days. Today, the sixth time, Duke informed me the check was sent on Dec. 12, 3017 but to our old address - not our current address where the work was performed. Duke claims this was what the installation company put down on the paperwork they submitted. Our mail is still forwarded from that address. Now, Duke says our check should arrive in 15 days.
Product_Or_Service: DEP NC HVAC Install rebate offer
Account_Number: XXXXXXXXX
Finish the job I would like our rebate check to be expedited or even wired into our checking account.
February 05, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
*** Road (Tracking #: XXXXXXXXX)
*** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $525.00 rebate for the installation of Central Air Conditioner/Thermostat offered by Duke Energy on 09-06-17. The postmark date was 09-07-17 and the submission was data entered on 09-11-17 as valid.
On 09-19-17, 09-25-17, 10-04-17, 10-05-17, 11-10-17, 11-13-17, 11-14-17, 11-20-17, 11-27-17 and 12-01-17, ***
contacted our company in regards to the status of his rebate submission. Our records indicate that on 12-11-17, check number
XXXXXXXX for $525.00 was issued to ***. However, 30 days after the first check was issued and not received
by ***. There was a stop payment placed on check number XXXXXXXX. Then on 01-22-18, check number XXXXXXXX
for $525.00 was issued to *** and it cleared our bank on 01-31-18.
We apologize to *** for the delay and inconvenience experienced with receiving the $525.00 from Duke Energy
within a timely manner.
If you have any further questions, please notify me immediately.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
Fraudulent Rebate program
hi there,
this company does not return rebate as required by the law. I have called them 4 times and everytime they would give you some duvious confirmation numbers and tell you to wait for 2 weeks. Times passes on again and then you call them again and they would do the same thing and give you another code and tell you to wait again. It is extremely time consuming and stressful and at the end you never received the rebate. When asked why their letter never arrives despite everything else safely arriving including expensives packages, their answer is they do not know. and when asked to provide a proof of shipment they do not have it. When asked to provide a registered trackable mail, they simply said they do not have such services. The intension is quite clear that they just want to keep the money illegally.
simply return of the rebate money.
February 06, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Revdex.com Case#: XXXXXXXX
*** Center ***
*** XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
We show no record of receiving a rebate submission of any amount at this time from consumer ***.
On 01-17-18, I contacted *** via voice mail requesting a return phone call to discuss specifics of the complaint.
I also sent an email to *** as well on 02-06-18 requesting clarification of specifics to the complaint.
Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Hawk Incentives
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: Kent ***
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com