Blackhawk Engagement Solutions Reviews (%countItem)
Blackhawk Engagement Solutions Rating
Address: 700 State Hwy 121 Bypass Suite 200, Lewisville, Texas, United States, 75067-3701
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+1 (972) 538-7375 +1 (972) 538-7369 +1 (888) 467-4610 |
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Dear Sir/Madam,
I mailed out 5 rebate forms in Nov which means I should receive 5pcs reward cards (total $100 )based on their rebate advertisement via USPS certified mail.But I only received one card of $20.I called the rebate center for a couple of times for the rest $80 and was asked to send emails to them.I had provided all the pics of rebate application forms, packing slips and barcodes to the email address a couple of times since Jan 13 but they kept sending me a wrong tracking number which was for the year of 2017.
At last on Jan 31, they told me the rebate had already been closed so they can't help me with it any more.
I don't think that's the right way to treat us loyal customers like that. The rebates are commitments to customer and they can't just keep making mistakes till it's expired and forget about it!
Appreciate your help.
Thanks!
Finish the job Could you please let Kohl's rebate center find out the status of my rest $80 rewards' Thanks!
Thanks for your inquiry regarding your $100.00 rebate.
Within your complaint you mentioned that you received
$20.00 of the $100.00 with $80.00 being owed.
Would it be possible to obtain copies of the original submission paperwork for my review.
Please send the information to me directly via email or fax.
Let me know if you have any questions.
Thanks,
***
Senior Operations Account Analysis
*** Incentives, a *** Network Business
*** State *** 200
Lewisville, TX XXXXX
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
I filed for a $200 GM Certified Tire Rebate online on 10-17-18. As of 2-1-19 I have not received it.
On 10-17-18 I submitted a form online for a $200 GM Certified Service Tire Rebate. In late December,I had heard nothing so I called the number on the rebate form which was Hawk Incentives who told me that they contract with GM to handle sending out the rebates. They confirmed that my form was properly filed on 10-17 and said that a prepaid credit card was mailed to me on 12-11. They suggested that I wait a little longer to see if it had been delayed by the Christmas mail rush. I said OK.
On 1-15-19 I called again to report that I had not received the rebate. I was told that they would issue a replacement card immediately which should arrive no later than 1-31.
On 2-1-19 I called to report that I still had received nothing. In the voicemail greeting I was advised that I could press 1 to get the status of my rebate. I was told "great news" your card was issued on 12-11-18. I then was transferred to a representative who advised me that a replacement card was issued on 1-15 and should have gone out no later than 1-16. He said that he was sending the claim in for review and to wait another 5 to 7 days and if I don't have the card by then to call back.
It has now been 3 1/2 months since I applied for this rebate and I am still being told to wait and call back. On each occasion I have checked to make sure that their records show my correct mailing address and have been assured that they do. I was also advised in this last call that neither of the cards supposedly mailed to me have been activated. I guess that if this complaint does not get the job done, my next steps will be to contact GM directly as well as the consumer fraud departments of the appropriate state Attorney General offices.
Send me the $200 rebate, preferably by certified mail.
I received the rebate card today, February 11. This resolves the issue.
failed to provide rebate as advertised
On X-XX-XXXX I purchased a John Deere mower from Home Depot which came with a 200 rebate. they confirmed reciept of rebate submission. After not receiving rebate for over 6 months I contacted them on/around 12-10-2018. They told me I would receive rebate in 7 to 10 days. We did not receive rebate so I called again on X-XX-XXXX and they said I needed to resubmit my receipt etc..I went to Home Depot and collected a receipt from my purchased mower. The clerk told me "they do everything they can to make it difficult to obtain rebate or hope you just give up". On X-XX-XXXX I resubmitted per their request via email. on X-XX-XXXX I received email back stating I need to again resubmit receipt because quote "I was not able to help you with processing your record because the receipt received does not show the item purchased and SKU under it. In order to receive further assistance, please provide us with a clear picture of the receipt showing the missing information." I re scanned the receipt and papers/information per their request on XX-XX-XXXX and submitted the request for the third time. I can only provide information on the receipt given to me. I do not create the receipt Home Depot does. This is a Home Depot rebate center I am dealing with.
Issue the rebate per your advertisement as the qualifying purchase was made and all Home Depot's requirements per the rebate have been met in full.
February 11, 2018
*d by consumer
* was sent to the fulfillment center for processing of the $200.00 John Deere Prepaid Card. On 12-05-18, 01-17-19, 01-22-19, XX-XX-XX and 01-29-19, our records indicate that ***/Rachel *** contacted our company via phone and email in regards to the status of the rebate submission. Promotion #
John F
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: ***/Rachel *** COMP ID: XXXXXXXX
7807 County Rd 511 (Tracking: XXXXXXXXX)
Rosharon, TX XXXXX
Dear John F:
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company f
***/Rachel ***.
***/Rachel *** submitted to receive a $200.00 John Deere Prepaid Card for the purchase of a John Deere mover from Home Depot on 05-28-18. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as invalid for Missing Purchase Location Receipt. On 05-30-18, our records indicate that ***/Rachel ***'s imported f
(18-38870 John Deere - THD) has since closed. After researching the nature of the complaint it reveals that the Purchase Location Receipt is still needed for validation of the $200.00 John Deere Prepaid Card. If a copy of the Missing Purchase Location Receipt was obtained. Please provide me with that information using the fax or email information listed below:
We do apologize for the delay any inconvenience experienced by ***/Rachel *** with not receiving the $200.00 John Deere Prepaid Card in a timely manner.
If you have any questions or concerns, please let me know.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
March 25th and have not received any rebate.
Rebuttal for Consumer-***-ComplaintRevdex.com Case # XXXXXXXX***
*d by consumer
* was sent to the fulfillment center for processing of the $200.00 John Deere Prepaid Card. On 12-05-18, 01-17-19, 01-22-19, XX-XX-XX and 01-29-19, our records indicate that ***/Rachel *** contacted our company via phone and email in regards to the status of the rebate submission. Promotion #
April 04, 2019
John F
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: ***/Rachel *** COMP ID: XXXXXXXX
7807 County Rd 511 (Tracking: XXXXXXXXX/XXXXXXXXX)
Rosharon, TX XXXXX
Dear John F:
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company f
***/Rachel ***.
***/Rachel *** submitted to receive a $200.00 John Deere Prepaid Card for the purchase of a John Deere mover from Home Depot on 05-28-18. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as invalid for Missing Purchase Location Receipt. On 05-30-18, our records indicate that ***/Rachel ***'s imported f
(18-38870 John Deere - THD) has since closed. After researching the nature of the complaint it reveals that the Purchase Location Receipt is still needed for validation of the $200.00 John Deere Prepaid Card. If a copy of the Missing Purchase Location Receipt was obtained. Please provide me with that information using the fax or email information listed below:
Rebuttal Information Update-XX-XX-XX:
Please provide this consumer e-gift redemption link to *** Dandeau to redeem the $200.00 John Deere reward:
https://egift.activationspot.com/?tid=657Q0RGVTJTZKC50AW2P8STYQC&gcm=n&gs=n&gw=n&eid=7P8DRX7JZMPY51J1WKP3P78HTW
If you have any questions or concerns, please let me know.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
received the rebate so the company fulfilled the agreement.
Waiting For Rebate Submitted in Oct 2018
I bought a Philips Sonicare Flex-Care Electric Toothbrush on 9/17/18. I bought it because Philips Sonicare was offering a $25 Visa Prepaid Card Rebate. I submitted the rebate form & sales receipt the next week. They never sent me a Tracking Number or any other correspondence. I checked every 2 weeks using my contact info & finally in Dec their website showed my account, it indicated they received the rebate submission on Oct 8th and the rebate was fulfilled. I never received the rebate. They have never responded to any of my follow-up inquiries.
$25 Philips Visa Prepaid Card
February 07, 2018
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** (Tracking: XXXXXXXXX)
Norfolk, VA XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $25.00 Philips Sonicare Prepaid Card for the purchase of a Philips Sonicare Flex Care Plus, Platinum, Diamond Cl from AMAZON.COM on 09-16-18. The original postmark date was 09-22-18 and the submission was data entered on 10-08-18 as valid. Our records indicate that on 10-31-18, ***'s imported file was sent to the fulfillment center for processing of the $25.00 Philips Sonicare Prepaid Card. Our records indicate that on 10/31/18 the $25.00 Philips Sonicare Prepaid Card for consumer *** was issued and activated. However, *** has yet to receive the $25.00 Philips Sonicare Prepaid Card. To date being that the $25.00 Philips Sonicare Prepaid Card has yet to be received.
Please advise *** to contact Cardholder Services being that the $25.00 Philips Sonicare Prepaid Card has not been received using the information below:
Cardholders Services:
Call the appropriate Cardholder Services number for your card and provide the card number. A new card will be sent to you with the remaining value at the time you call. The replacement card must be requested 15 days prior to the valid thru date. The first replacement is free, although there is a fee for each additional replacement. Replacement cards typically arrive within 7 to 10 business days via First Class mail.
Visa cardholders:
XXX-XXX-XXXX in the U.S. and Canada, or XXX-XXX-XXXX outside the U.S. and Canada.
We do apologize for the delay any inconvenience in which *** experienced with not receiving the $25.00
Phillips Sonicare Prepaid Card in a timely manner.
If you have any questions or concerns, please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the card so I do not know the CARD NUMBER to get a replacement.
February 12, 2018
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** (Tracking: XXXXXXXXX)
Norfolk, VA XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
Regarding the prepaid card in which this complaint was filed (see below0
Tracking # XXXXXXXXX
Prepaid Card # XXXX-XXXX-XXXX-***
pROXY-XXXXXXXXXXXXXXXXXXX
When contacting the 800 # the consumer can provide the information above with regard to locating the information within the IVR system. Also there were some issues with the IVR which have been addressed and resolved.
If you have any questions or concerns, please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I was supposed to receive a 15 dollar rebate on purchase of Interceptor Plus. I received it in the form of a Debit card.
The debit card expired prior to my being able to use it--less than twelve months from date issued. When I called to see if it could be extended I was directed to contact the website. When I entered the website it directed me to the phone number.
I would like a valid rebate.
February 12, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** Drive (Tracking: XXXXXXXXX/XXXXXXXXX)
Saint ***, MO XXXXX-XXXX
Dear ***
Thank you for forwarding the complaint from consumer ***. We will review and make any necessary changes, from our end to help insure that the issue is corrected.
After review we were able to determine that a $15.00 prepaid card was mailed on 06/12/18 to the address we have on file (as indicated above). However, per the Terms and Conditions of the promotion, the card expired on 01/14/19 and the funds were removed.
Elanco appreciates Ms. as a valued consumer and wanted to insure she was satisfied so we have scheduled a new/second $15.00 replacement card to be mailed to the address we have on file. Ms. can track the status of the new record at: www.elancorebates.com using tracking number XXXXXXXXX. Please indicate to Ms. to allow up to 30 business days to receive the prepaid card.
Our sincerest apology if the Terms and Conditions of the promotion were not as clear to Ms. as we had hoped. We do strive for customer satisfaction.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain a satisfied customer and hope to serve Ms. again in the future.
If you have any further questions, we can be reached at XXX-XXX-XXXX.
Sincerely,
Kent ***
***
Elanco Rebate Department
(The consumer indicated he/she ACCEPTED the response from the business.)
We did receive the replacement card and will use it post haste.
They issued $50 & $100 reward debit card Blackhawk website states funds do not expire funds are available upon request after the card expiration
$50 reward debit card from Smith & Wesson $100 card from century arms. Both cards expired before I got a chance to use them. I tried contacting blackhawk 3 times by certified mail with return receipt asking for new cards s d no reply. There websites states funds do not expire. Funds are avail upon request after the expiration date. And they never issued me any money.
I would like the issue of 2 new cards in the amount of $50 and $100
February 05, 2019
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Drive (Last 4 digts of both PPC: ***
Barnegat, NJ XXXXX
Regarding the information below pertaining to the $50.00 & $100.00 Prepaid Rewards for *** Guino
Address: *** Drive, Barnegat, NJ XXXXX
Phone No: XXX-XXX-XXXX
PC #: XXXX XXXX XXXX *** and XXXX XXXX XXXX ***
*** Promotional MasterCard SL Card #1-$50.00 Last 4 digits (XXXX)
11/30/17-ID
05/31/18-EXP
Prepaid Card Detail History:
11/30/17-IDfunds loaded onto the prepaid card in the amount of $50.00
06/04/18-SWEEP FUNDS-$50.00
Balance $0.00
______________________________________________________________________________________
VRBTPB Promotional MasterCard SL Card #2-$100.00 Last 4 digits (XXXX)
08/17/18-ID
09/01/18-EXP
Prepaid Card Detail History:
08/17/18-IDfunds loaded onto the prepaid card in the amount of $100.00
09/01/18-POS-$100.00STXX & SHXX ***
Balance $0.00
_______________________________________________________________________________________
Cards expires after various timeframes (Standard 6 months / 24 months. Variable expiration available (4 month minimum)
Program Overview:
Prepaid Card Guidelines: FIS: Types of Cards: Promotional Visa Prepaid Card (VRBTPD)
Quick Reference
Merchants Merchants that accept MasterCard debit cards.
Financial Configuration Sweep; Funds expire on expiration date; No replacement for expired cards!
Fee Amount Reversible Begins After
Monthly Maintenance NA NA NA
Card Replacement No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance. No -
No / Checks No Checks
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I included a picture from their website pertaining to this matter this is why I started writing to them in the first place
Please see the highlighted area
02-12-19
***:
Thanks for the respond and information provided regarding your
prepaid card ending in (XXXX). Within the information that you provided referencing Do the card funds expire?
Please review the attached information which supports the T&C-Terms & Conditions that are set in place by the client.
Along with a copy of the CH-Cardholders Agreement that has specific information about the prepaid card which should be reviewed
by the consumer.
Q: Does the card ever expire? Review information attached
Q: Do the card funds expire? Review information attached
I hope that this information provides a better understanding of the timeframes to use the prepaid cards. As well as once funds that are removed from the prepaid card.
Thanks,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
*** Hwy *** Ste ***
Lewisville, TX XXXXX
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
This information is confidential and proprietary to Blackhawk Network. Do not distribute.
(The consumer indicated he/she DID NOT accept the response from the business.)
Crooks. Bad business
Failure to receive rebate
XXX-XXX-XXXX Home Depot Rebate
Purchased paint on July 4th & submitted rebate form August 1st. 6-8 weeks processing time noted on form.
Called on October 19th & *** told me my information was received & to expect my rebate in 4-6 weeks.
Called again on December 18th & Carmina told me that I will receive a prepaid MasterCard gift card (FYI- that is valid for only 6 months) in 15 business days.
Called again this morning (January 7th), the phone number is computerized now (not able to talk to a person). The computer stated that my information was received & my rebate will be issued on January 29th! ...For paint bought on July 4th?!?!
Send rebates when you say your going to send them!
February 07, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** (Tracking: XXXXXXXXX/XXXXXXXXX)
***, *** XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $20.00 Rust Oleum Prepaid Card for the purchase of a Home Depot product from
Home Depot on 07-04-18. The original postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as invalid
for Missing Purchase Amount. On 10-19-18, *** provided the supporting documentation needed for processing
the submission. Our records indicate that on 10-22-18, ***'s imported file was sent to the fulfillment center for processing of the $20.00 Rust Oleum Prepaid Card. To date the $20.00 Rust Oleum Prepaid Card has yet to be receive the reward.
As a concession to *** a new submission has been created for processing under tracking # XXXXXXXXX-$20.00.
Please advise consumer *** to allow the allotted timeframe to receive the $20.00 Rust Oleum Prepaid Card.
We do apologize for the delay any inconvenience in which *** experienced for not receiving the $20.00
Rust-Oleum Prepaid Card within a timely manner.
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
It has now been over 6 months that I had submitted the required rebate information. I still have not received my rebates as of 2-8-19.
The phone number XXX-XXX-XXXX will no longer allow me to talk to a person and does not give any more information, or even a date of when I can expect my money.
February 13, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** (Tracking: XXXXXXXXX/XXXXXXXXX)
***, *** XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
Please review the information regarding the Mail-In Reward Form
Complete this form and mail with the required supporting documents to the address below.
Please make a copy of all rebate submission materials for future reference. After mailing, allow 6-8 weeks fir processing, then visisthomedepotrebates.com to check the status of your submission.
***REBUTTAL REPLYAdvise consumer *** to allow the alloted timeframe of (6-8 weeks) to receive the reward***
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
"Allow 6-8 weeks..."
I was told the same on on the initial paperwork (X-X-XX) and when I called on 10-19-18, 12-18-18, & 1-7-19
Now we are more than 6 MONTHS out.........really?!?!
Submitted a rebate on June 8, 2018 and I am still waiting on the rebate. Rebate was to be delivered within two to four weeks.
I purchased a new zero turn lawn mower from Home Depot on May 28, 2018. With the purchase came a $200 rebate to fill and turn in with a form and receipt. I filled the form out online on June 8, 2018 and submitted everything that was repaired. I selected to receive the gift card via and according to the form card would be email in approximately 2 to 4 weeks. I have contacted Home Depot Rebate center twice by chat on their website concerning this matter. I have also contacted them twice via phone call. Each time they keep telling me to please patience they are working on it and I will have it with in a few days. Last time I spoke with them was today November 13, 2018, that asked me once again to be patience and that they were still waiting for my rebate to me reviewed and approved. So I have been waiting for a little over six months for a process that was supposed to only take 2 to 4 weeks.
All I want is my $200.00 rebate in the form of gift card and for Home Depot to be held accountable for their false advertisement, nothing more and nothing less.
January 23, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case#: XXXXXXXX
*** Drive (Tracking: XXXXXXXXX)
*** WV XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $200.00 Home Depot eGift Card-John Deere for the purchase of a Z355E 48 in. 22 HP Dual Hydrostatic Gas Zero-Turn from Home Depot on 05-28-18. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid. ***'s imported file was sent to fulfillment center for processing on XX-XX-XX and the prepaid card was shipped on 08-08-18. On 09-21-18, 10-23-18, XX-XX-XX and 01-03-19, *** contacted company via web chat and phone in regards to the status of his rebate. *** filed the complaint regarding not receiving the $200.00 Home Depot eGift Card-John Deere. After reviewing the complaint I sent the complaint over to the Account Manager. The Account Manager resent *** a new eGift email: ***@gmail.com. Please advise *** to also look in his SPAM and JUNK MAIL for email as well if its not in his regular inbox.
We do apologize for the delay any inconvenience in which *** experienced with not receiving the $200.00 Home Depot eGift Card-John Deere within a timely manner.
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
Toothbrush was defective and told by several members that a replacement would be sent out and have yet to receive replacement after multiple calls
initially reached out to Philips via phone in mid November. After several phone calls and excuses around the holiday I have yet to receive any type of resolution. I have spoken to 3+ representatives that informed me that I would revised replacement product in 5 business days. After around 45 days I have yet to receive replacement product.
replacement
January 22, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Mount *** (Tracking: XXXXXXXXX)
*** TX XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $12.00 Meril Heartguard Prepaid Card for the purchase of animal supplies from Elanco on 08-15-17. The information below reflects the program guidelines for this promotion. I also attached the insert that
enclosed with prepaid card upon arrival.
HEARTGUARD Prepaid Card $12.00
08/29/16-ID
02/28/17-EXP
Prepaid Card Detail History:
08/29/16-$12.00-Funds in the amount of $12.00 loaded onto Prepaid Card ending in 9438
04/03/17- balance $9.00
05/03/17- balance $6.00
06/03/17- balance $3.00
07/03/17- balance $0.00
Balance $0.00Funds Swept from Prepaid Card
Cards expires after various timeframes (Standard 6 months / 24 months. Variable expiration available (4 month minimum)
Program Overview:
Prepaid Card Guidelines: KS
Quick Reference
Merchants Merchants that accept Visa debit cards.
Financial Configuration Sweep; Funds expire on expiration date; No replacement for expired cards!
Fee Amount Reversible Begins After
Monthly Maintenance NA NA NA
Card Replacement No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance. No -
No / Checks No Checks
I will reach out to the client and get some feedback regarding the funds being swept from the prepaid and follow up with the consumer.
Thank you,
Kent ***
Senior Operations Account Analysis
*** Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
I received an unsolicited Rebate Card VISA DEBIT $100 valuefrom the Rewards Center.
Product_Or_Service: Unsolicited prepaid rebate card
Other (requires explanation) As indicated, since this is totally unsolicited, I would the issuer (MetaBank) to de-activate the card and remove my name from any future promotions. I would also like confirmation from the company on the status of this request.
January 08, 2019
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
3176 Papala Streret (Tracking: XXXXXXXXX)
Honolulu, HI XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $100.00 Hilton Grand Vacation Prepaid Card for the purchase of a night's stay at a Hilton Grand Hotel location by 12/31/18 in which the consumer stayed at the Hilton Grand on 11-11-18. The postmark date was XX-XX-XX and the submission was data entered XX-XX-XX as valid for processing of the rebate submission. On 09-28-18,
***'s imported file was sent to the fulfillment center for processing of the $100.00 Hilton Grand Prepaid Card. Our records indicate that on 01-03-19, a $100.00 Hilton Grand Vacation Prepaid Card was shipped to ***. Please advise *** to allow 30 business days to receive the $100.00 Hilton Grand Vacation Prepaid Card
We do apologize for the delay and any inconvenience in which *** experienced with not receiving the $100.00
Hilton Grand Vacation Prepaid Card within a timely within a timely manner.
If you have any further questions, please let me know. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
Although my initial complaint has been somewhat resolved, I would like to iterate the following:
1) The problem began when I received a rebate card that was NOT identified with a specific vendor, and I, therefore, assumed it was fraudulently issued. Further, because my name was misspelled, I became more suspicious.
2) I tried calling the customer service contact number on the card, but after several minutes of clicking through the prompts, I was still UNABLE to reach a live customer service agent to try to resolve this situation.
3) Evidently, it took a Revdex.com complaint to receive a response.
4) Again, I tried calling the individual's contact number indicated in the Revdex.com response, but did NOT receive a response. However, there were enough details on the response to contact the specific vendor who submitted the rebate request. I learned that the vendor had incorrectly submitted the wrong amount and would immediately request another rebate request for the balance due to me.
At this point, if the rebate company had been more accessible (no more incessant automated prompts that loop endlessly), the entire matter could have been resolved with one phone call.
An apology would be nice
Rebate: $50.00 Check haven't received the rebate check yet..
Rebate Information For: *** XXXXX
Promotion: $50 Mail in Rebate on Acronis True Image XXXX X Computer from Newegg.com or ABS Computer System
Submission Type: MAIL-IN
Date Received 09-27-2018
Status Detail Your rebate is valid and is scheduled for final processing.
Product_Or_Service: Software Purchase
Order_Number: XXXXXXXXX
Other (requires explanation) expecting the rebate check in the amount of $50
December 19, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** m *** COMP ID: XXXXXXXX
*** Valley Avenue (Tracking: XXXXXXXXX)
*** DE XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer *** M ***.
*** M *** submitted to receive a $ 50.00 Acronic International GmbH Rebate for the purchase of a True Image
XXXX-X Computer software from NEWEGG.COM on 09-12-18. The postmark date was XX-XX-XX and the submission was data entered XX-XX-XX as valid for processing of the rebate submission. On 09-28-18, *** M ***'s imported file was sent to the fulfillment center for processing of the $50.00 Acronic International GmbH Rebate. Our records indicate that on XX-XX-XX check number XXXXXXXX for $50.00 was issued to *** M ***. The $50.00 rebate will be received within 15 business days of the issue date.
We do apologize for the delay and any inconvenience in which *** M *** experienced with not receiving the $50.00
Acronic rebate within a timely within a timely manner.
If you have any further questions, please let me know. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
I submitted two rebates two times from service completed on my car in June 2018 and have yet to receive my rebates. Rebate # 1: I originally completed the rebate submission form for my oil change with tracking number XXXXXXXXX on 7/8/18. I was emailed that my submission was received and correct, until I was emailed on 10/20/18 that my rebate amount was $0.00. I then called the my certified services rebate call canter and spoke to Clinton who said that there was missing information from my rebate and that I would have to resubmit. I then resubmitted all requested information in October 26, 2018. I again have not only not received my rebate but again have no information or follow up from the rebate center. This rebate should be for $15. Rebate #2: I originally completed the rebate submission form for my cabin/engine air filter with tracking number XXXXXXXXX on 7/8/18. I was emailed that my submission was received and correct, until I was emailed on 10/20/18 that my rebate amount was $0.00. I then called the my certified services rebate call canter and spoke to Clinton who said that there was missing information from my rebate and that I would have to resubmit. I then resubmitted all requested information in October 26, 2018. I again have not received my rebate or any information from my re-submission in October. This rebate should be for $10. As a long time GM customer it is most unfair that that these rebates were advertised as an incentive to have have basic car repairs completed at the dealership instead of a cheaper and faster place. It is also most concerning that Clinton acknowledged that other customers had called and had not received their rebates or had to resubmit for which he could never explain. I am due my two rebates for services paid for in June 2018. I have now been waiting 6 months for a $25.00 rebate for a repair bill that was $154.18.
Other (requires explanation) Other (requires explanation)I would like to receive my two rebates. One rebate for $10.00 and the other for $15.00.
December 20, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Apt # *** B (Tracking: XXXXXXXXX/XXXXXXXXX/XXXXXXXXX/XXXXXXXXX)
Lexington, KY XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $20.00 & $15.00 General Motors Prepaid Cards for servicing her Chevrolet dealer for an
oil change and replacement of her cabin air filter on 06-29-18. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid for processing of the rebate submission. On 07-28-18, ***'s imported file was sent to the fulfillment center for processing for the $15.00 & $10.00 General Motors Prepaid Cards. However, neither rebate
has yet to be received. The complaint was forwarded to the Account Manager for review. Whom sent the information to the client. With the client coming back with two new submissions bringing a resolution to this complaint. Tracking numbers XXXXXXXXX-$15.00 and XXXXXXXXX-$20.00 will be received within the allotted timeframe of 4-6 weeks.
We do apologize for the delay and any inconvenience in which *** experienced with not receiving both the $20.00
and $15.00 GM rebates within a timely manner.
If you have any further questions, please let me know. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
Reward Center issued a rebate card o/b/o Home Depot. A charge was applied to this card without authorization by an unknown person. Refund refused.
We applied for reimbursement on 11/8/18 as instructed. We were told for weeks that our refund was being processed. Found out 12/14/18 that no one had ever processed a refund. They had closed file for failure to provide "proof of purchase" No one can explain what that means or how we could have proof of purchase for something we did not buy. All relevant information was provided in a timely fashion and now there is only a short time before card expires. This appears to be fraud.
$69.98
FYI....
From: *** mailto:***@verizon.net
Sent: Tuesday, December 18, 2018 3:10 PM
To: Kent ***
Subject: Re: Rebate Special Services
***:
Just wanted to let you know that I am looking into this matter with Cardholder Dispute Services. As soon as I hear something I will let you all know.
Thanks,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
*** State Hwy *** Ste ***
Lewisville, TX XXXXX
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
This information is confidential and proprietary to Blackhawk Network. Do not distribute.
(The consumer indicated he/she ACCEPTED the response from the business.)
The missing money was refunded. Thank you for your assistance.
I sent all the papers required to get the rebate and its value is $10.00. Kohl's cashier Checked all the papers before I mailed them to the address given in the receipt but as usual and as what Kohl's used to do they sent the email below which is not true!!!!!!
Dear ***
We recently received your rebate submission for Receive a $10 Kohl's Visa Prepaid Card by mail, with a $50 Purchase of American Tourister Burst Max Luggage, select styles, at Kohl's or kohls.com
Unfortunately we could not honor your request due to the following reason(s):
American Tourister Burst Max Missing UPC
Not enough purchased
Sincerely,
Kohl's
Store Credit Pay the rebate $ 10.00 + compensation of wasting time and effort $50.00
December 12, 2018
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** CO*** ID: XXXXXXXX
*** Ave *** (Tracking: XXXXXXXXX)
Huntington Beach, CA XXXXX
Dear ***
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $40.00 Kohls Prepaid Card for the purchase of American Touriser Burst x luggage from Kohls on 11-23-18. The postmark date was XX-XX-XX and the rebate submission was data entered on XX-XX-XX as invalid for ssing UPC barcode and Not Enough Spent to Quality. On 12-10-18,
*** provided documentation that was needed to validate the submission was received via fax.
After reviewing the complaint along with the scan images received from consumer ***. I was able to validate the submission using information from the scanned images. Advise consumer *** to allow 4-6 weeks to receive the $40.00 Kohls Prepaid Card.
We do apologize for the delay any inconvenience in which *** experienced for not receiving the $40.00 Kohls Prepaid Card within a timely manner.
If there are any questions or concerns, please notify me immediately regarding this matter.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
bhengagement.com
Rebate submitted on time and with valid documents. They made a mistake and this mistake, since corrected, is delaying my refund by at least 6 weeks.
Rebate: $20.00 Prepaid Card. Rebate Information For: XXXXXXXXX. Promotion: $20 Competitive Upgrade Visa Prepaid Card with Purchase of AVG Ultimate XXXX X Years at Fry's Electronics or Frys.com. Submission Type: MAIL-IN.
Date Received: 08-22-2018. Status Detail: Invalid. Invalid Reasons: Missing Proof of Previous Ownership
On September 26th I was told:
Saiwin: I am pleased to inform you that I was able to update your record. Your rebate is in the final stages of validation.
On October 15th I was told:
we are unable to speed the process since the timeframe is 4-6 weeks from the validation date.
I expect a company to expedite when the error is theirs.
Expedite processing or otherwise compensate for the delay.
October 29, 2018
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
4805 Dominion CT (Tracking# XXXXXXXXX)
Flower Mound, TX XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $20.00 AVG Prepaid Card for purchase an AVG product on XX-XX-XX from FRY'S ELECTRONICS. The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid for processing of the $20.00 AVG Prepaid Card. On XX-XX-XX and 10-15-18, *** contacted our company via web chat in regards to the status of the $20.00 AVG Prepaid Card. Our records indicate that ***'s imported file on XX-XX-XX was sent to the printer for processing of the $20.00 AVG Prepaid Card.
Then on 10-23-18, our records indicate that the $20.00 AVG Prepaid Card was shipped to consumer ***. The activation date was
XX-XX-XX for the $20.00 AVG Prepaid Card.
Prepaid card History Detail History:
10/20/18-Funds in the amount of $20.00 loaded onto the Prepaid Card ending in 2043
10/28/18-POS-$7.93 Balance $12.07
10/29/18-POS-$6.98 Balance $5.09
As of 10/29/18-Balance is $5.09
We do apologize for the delay and inconvenience experienced with *** receiving the $20.00 AVG Prepaid Card in a timely manner.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the card in an expedited manner. Since the agent I spoke to when I first made this request told me this was not possible and that I would have to wait 6-8 weeks, I'm guessing an exception was made, spurred no doubt by the Revdex.com involvement. Thank you.
Company will not send me my 15.00 rebate. I have called 4 times and allowed 12 weeks for a 8 week rebate. They will not commit to a rebate time.
I mailed a rebate for 15.00 on July 7th 2018 with a 8 week after postmark return policy. I called X(XXX)XXX-XXXX on 9/11/18 spoke with Brenda XXXXX, said I would receive my rebate within 10 days. Called 9/18/18 spoke with Mark, said it was in process and would received in 10 days. Called 10/1/18 spoke with Lee XXXXXX said I would receive the rebate by 10/4/2018. Called 10/9/18 spoke with Raul then Mario then Andy(who said he couldn't give me a date when I would receive my rebate) and then I spoke to Evan who said the rebate had to be "validated"?? and it would be another 4 to 6 weeks before I receive it. I also read on Revdex.com that they have 162 complaints about people not receiving their rebates or receiving expired reimbursement cards. It is very apparent this company is withholding the consumers money.
To receive my $15.00 rebate card and for the card not to be expired like so many of the complaints listed on the Revdex.com site has indicated that this company is doing.
Revdex.com
Could you all pls provide an extension for consumer ***?
I am out of the office at the moment and need an extension.
Thanks
Kent ***
Hawk Incentives
I have still have not received my rebate from this company as of 11/16/2018. What are the next steps to go after this company?
12-05-18
Revdex.com:
Regarding Complaint # ***-***
The Account manager has confirmed that a $15.00 PPC was shipped out to the consumer on 12-04-18.
Please advise the consumer to allow the allotted timeframe to receive the reward.
Thanks,
Kent ***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
700 State Hwy 121 Bypass *** 200
Lewisville, TX 75067
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
This information is confidential and proprietary to Blackhawk Network. Do not distribute.
I received the 15.00 rebate card today 12/7/2018 at 5:48 p.m. This case can now be closed. Thank you for your assistance in this matter.
Attempted to use the prepaid cards on 31 Aug at night, and transactions were denied. I have proof of date and time of attempt, and denials.
he last time I attempted to use this card it was denied, 31 August. Amazon would not allow me to attempt to use an expired card.
Your system had some issue that, even though it was 31 August, it was already denying the transactions.
Please refund the amount that was denied use.
If I don't receive a satisfactory reply I'll contact the regulatory agencies to investigate the transactions.
I have the e-mail from Amazon, dated 31 August, more specifically 11:42 PM, showing the transaction was denied.
I attempted to call customer service, but all I could get was a recorded message that would just hang up.
It is not acceptable this kind of service, and if I don't receive a solution, I'll fight to regulate this market to avoid this abuse.
Cards, all from Antec rebates:
XXXXXXXXXXXXXXXX balance $3.06
XXXXXXXXXXXXXXXX balance $3.06
XXXXXXXXXXXXXXXX balance $3.02
Total refund: $9.14
I was unable to use the balances even though it would still be possible. I have proofs because the attempts were online. Please refund the denied amounts which sum $9.14, either in a new card or check.
October 02, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Case ID: # XXXXXXXX
234 E 30th Street 4R
New York, NY XXXXX
Dear John Fife:
In the complaint filed by consumer *** stated that my previous response shows the transactions, including the denied ones. Where is the reply to his compliant?
There is an intentional mistake. The last time I attempted to use this card was when it was denied, 31 August, not 01 September as listed. Amazon would not allow me to
attempt to use an expired card. Your system has some issue that, even though it was 31 August, it was seeing as 01 Sept. In fact, this complaint was opened 31 August, not 01 September.
***REBUTTAL UPDATE to this inquiry: The three prepaid cards ending in: (2938, 5517, 8464) expired on 08-31-18, any transactions that are performed on 08/31/18 at 12:00 AM midnight EST. Each of those transactions were declined,
funds in the amount of $3.06, $3.06, $3.02 all were SWEPT off the each prepaid card on 09-03-18, due to the prepaid cards expiring 08-31-18***
PC #: XXXX-XXXX-XXXX-5517
PC #: XXXX-XXXX-XXXX-2938
PC #: XXXX-XXXX-XXXX-8464
ANTEC US Promotional VISA -VRBTPD-2938
02/21/18-ID
08/31/18-EXP
ANTEC US Promotional VISA -VRBTPD-5517
02/21/18-ID
08/31/18-EXP
ANTEC US Promotional VISA -VRBTPD-8464
02/21/18-ID
08/31/18-EXP
Prepaid Card Detail History:
02/21/18-$15.00-Funds in the amount of $15.00 loaded onto Prepaid Card ending in 2938
08/02/18-Account Verification Direct Marketing Combination Insufficient Funds $15.00
08/02/18-Purchase Account Verification Direct Marketing Combination Approval $15.00
08/02/18-Account Verification Direct Marketing Combination Insufficient Funds $15.00
08/02/18-Purchase Account Verification Direct Marketing Combination Approval $15.00
08/02/18- Account Verification Direct Marketing Combination Approval $3.06
08/02/18- Purchase Account Verification Direct Marketing Combination Approval $1.77 $3.06
09/01/18- AMAZON.COM/BILL DECLINE Account $3.06 $3.06
09/01/18- AMAZON.COM/BILL DECLINE Account $2.50 $3.06
09/03/18- BALANCE REVERSAL PROCESS $3.06 Funds Swept from the Prepaid Card
Prepaid Card Detail History:
02/21/18-$15.00-Funds in the amount of $15.00 loaded onto Prepaid Card ending in 5517
08/02/18-OFFICE DEPOT #5910 NEWVI Purchase balance $3.06
08/02/18- OFFICE DEPOT #5910 NEWVI Account Verification $1.29
08/07/18- OFFICE DEPOT #5910 NEWVI Purchase Return balance $3.06
09/01/18-AMAZON.COM/BILL DECLINE Account Verification $3.06
09/01/18- AMAZON.COM/BISE DECLINE
09/03/18-BALANCE REVERSAL PROCESS $3.06 Funds Swept from the Prepaid Card
Prepaid Card Detail History:
08/29/18-$15.00-Funds in the amount of $15.00 loaded onto Prepaid Card ending in 8464
08/29/18-OFFICE DEPOT #5910 NEWVI Purchase Approval $15.00
08/31/18-OFFICE DEPOT #2778 NEWVI APPROVAL Account Verification ANTEC $0.02
08/31/18-AMAZON.COM/BILL DECLINE Account Verification $3.02
08/31/18-AMAZON.COM/BILL DECLINE Account Verification $3.02
08/31/18-AMAZON.COM/BILL DECLINE Account Verification $3.02
09/01/18-KMART.COM APPROVAL 7840 NAPERVILLEUS ANTEC US $3.02
09/03/18-KMART.COM APPROVAL 7840 NAPERVILLEUS
10/02/18-BALANCE REVERSAL PROCESS $3.02 Funds Swept from the Prepaid Card
Cards expires after various timeframes (Standard 6 months / 24 months. Variable expiration available (4 month minimum)
Program Overview:
Prepaid Card Guidelines: FIS: Types of Cards: Promotional Visa Prepaid Card (VRBTPD)
Quick Reference
Merchants Merchants that accept Visa debit cards.
Financial Configuration Sweep; Funds expire on expiration date; No replacement for expired cards!
Fee Amount Reversible Begins After
Monthly Maintenance NA NA NA
Card Replacement No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance. No -
No / Checks No Checks
The aforementioned Credit CARD Act of 2009 clearly defined rules for expiration dates and fees for gift cards. But it also carved out a separate category for corporate reward programs.
Prepaid cards received through a reward, loyalty, or promotional program can have limited expiration dates and fees, provided they are not called a 'gift card' and the fees and expiration
dates are clearly disclosed. When you receive a card for a reward program through your work, for example, it likely has an expiration date on it. If the card is not used by the deadline,
it will expire, and you may not be able to get the funds back. Fortunately, the expiration term is usually at least one year from issue. Our data shows that over 90% of reward cards received
are used within the first 90 days.
Thanks,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The attempts, and DENIAL, were made 31 August 11:45 PM, not 01 September.
It is either a lie, or a system issue.
I have proof that cards were attempted 31 August, but I don't have a way to attach here.
A refund is requested for the balances:
XXXXXXXXXXXXXXXX balance $3.06
XXXXXXXXXXXXXXXX balance $3.06
XXXXXXXXXXXXXXXX balance $3.02
Total refund: $9.14
I'll go to small claims court if this is not resolved.
Good Evening:
The complaint filed by consumer *** needs to be closed as CLOSED AS ANSWERED.
He has now sent a third rebuttal regarding this matter. Unfortunately, being that
the funds have been swept from the prepaid card. This particular promotion does not
allow the funds to be reversed/added back to the prepaid card/reissued.
He also has been provided a copy of the CA Agreement which provides in depth
Information regarding prepaid cards. I also provided The aforementioned Credit CARD Act of 2009
clearly defined rules for expiration dates and fees for gift cards
Let me know if you have any questions.
Thanks
Document Attached***
Amazon has confirmed that the attempts to use the cards were made on 31 August 2018, not 01 September 2018 as informed by the company.
This is being escalated, to the highest level possible, until this is resolved and I receive the $9.14 refund I'm due.
I received a rebate card for a purchase at Staples in January. The majority of prepaid cards are good for at least 1 year, however, this one expired at 6 months which is not common practice. Most cards will also charge an access fee if the card goes over their expiration date. When I noticed my card had expired 1.5 months ago, I contacted them and found out I had no balance on a card that I had never used. I called to see if the funds could be reactivated. I was told the funds were gone. I asked where the money went & they told me they did not know. I contacted Staples and they said that the cardholder company should be able to help me with a resolution & they transferred me back to the same company (BlackHawk Network Company). I spoke to 2 different supervisors at the cardholder company who both said there is no way to return the money.
This practice of keeping consumer money after a very short expiration date period expires and no option for extension is extremely unethical. I would like this company's practice looked into. I am sure they are making a lot of money off people who forget to use their rebate cards. I will definitely think twice before shopping at Staples again.
Product_Or_Service: Rebate card for printer/paper purchase
Refund I would like the amount of the rebate card $33.12 returned to me in the form of a check. This company offers no resolution, uses non-standard practices and keeps consumer money.
August 27, 2018
John F
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: # XXXXXXXX
3671 E Canyon Way
Chandler, AZ XXXXX
Dear John F:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** submitted to receive a $33.12 Staples Visa Prepaid Card for the purchase of four cases of
Staples Multipurpose Paper (8.5 x 11 Inch Ream) from Staples on 11-24-17. The postmark date was XX-XX-XX and the submission
was data entered on XX-XX-XX as valid. On 12-20-17, ***'s imported file was sent to the printer for processing
of the $33.12 Staples Visa Prepaid Card. Our records indicate that on XX-XX-XX the $33.12 Staples Visa Prepaid Card
was shipped.
Please review the information listed below regarding the $33.12 Staples Visa Prepaid Card:
***
Regarding the information below pertaining to the $33.12 reward.
Address: 3671 E Canyon Way, Chandler, AZ XXXXX
Phone No: XXX-XXX-XXXX
PC #: XXXX XXXX XXXX 5998
The information below reflects the program guidelines for this promotion. I also attached the insert that
enclosed with prepaid card upon arrival.
Staples 6 MO Sweep
12/20/17-ID
06/30/18-EXP
Prepaid Card Detail History:
12/20/17-Funds in the amount of $33.12 loaded onto Prepaid Card ending in 5998
Cards expires after 6 months
Quick Reference
Merchants Merchants that accept Visa debit cards.
Cards Expires After 6 months
Fee Amount Reversible Begins After
Monthly Maintenance Sweep at Month 7 - -
Card Replacement No charge for the first replacement; $6.95 for subsequent replacements - -
No / Checks No Checks are issued for the sweep program.
If you have any please let me know.
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is that this company is keeping all of the money remaining on a card when the card expires. It did not state anywhere that if the card expires, all funds would be forfeited. I have used many cards like this in the past & none of them keep your money if it is not used by an expiration date. If anything, they may charge a monthly maintenance fee. The company refused to reissue ANY of the funds. I find this to be completely unacceptable. This is simply a way for the company to keep money that is not theirs. It is unfair, corrupt, and wrong. There should be some type of regulation on this type of stealing!
Rebuttal Received From ***
09-10-18
RE: *** COMP ID: # XXXXXXXX
3671 E Canyon Way
Chandler, AZ XXXXX
Attached you will find a copy of the CHA Cardholder Agreement. After reviewing this information, I hope it provides information regarding this matter that is more clear and answers any questions or concerns that the consumer may have.
Let me know if you have any questions.
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
I wrote to Blackhawk inquiring about a prepaid rebate card my husband obtained after purchasing tires. I have not heard back after 2 months.
He received a rebate debit card, he had not used it prior to the expiration date. When we attempted to contact the company to get a new card, we were unable to reach anyone by phone, email or even letter, at least I have not received a response as of yet, it has been two months.
I would like the $70 rebate card with a valid expiration date.
August 27, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: # XXXXXXXX
3535 Vermont RT 78
Highgate Center, VT XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
We show no record of receiving a rebate submission from consumer *** regarding a
$70.00 Rebate. Please forward any information such as a rebate form, store receipt, consumer's rebate
tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed,
and it is still possible for our company to send a reply for your records, please include the consumer's information.
Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to: XXX-XXX-XXXX
for my review. Or mailed to the mailed listed below:
Hawk Incentives
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately.
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responding. The rebate was in my husbands name, as I specified in the letter. I no longer have the original receipt but I do have the card that was sent. He states when he received the card it was already fairly close to the expiration date, yes he could have likely used it in time, and did not. If I could have talked to someone at Black Hawk about this issue I certainly would not have filed a complaint, but when I had no luck with the phone number listed on the site and no email address to reach out to, I became frustrated which only increased when my letter went unanswered after two months. I just want to know if you can send the rebate card for $70 with a valid expiration date or not???
This company requests all customer service issue's be mailed to their location. We have a $2084 visa that needs to be reissued. Unacceptable service
Prepaid visa with 2098.23 on it has expired. Blackhawk engagement's call line X-XXX-XXX-XXXX, quickly tell's you an address to write to before disconnecting if your card is expired. Had to call line 4 times to gather complete address. Card was issued in Canada meaning it is illegal to have a balance expire and refuse to reissue card. For their to be no contact method other than mailing this company blows my mind. Not a single real person to talk to?
I would like someone from the business to call to talk about re-issueing this $2098 pre-paid visa. Our office number is X-XXX-XXX-XXXX. The visa was sent in April 2016- Radius Financial Pre-paid visa card number XXXXXXXXXXXXXXXX.
August 06, 2018
***
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
101, XXXXX-XXX Avenue
Grande Prairie, AB T8V 0V2
Dear ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
The information below reflects the program guidelines for this promotion. I also attached the insert that
enclosed with prepaid card upon arrival.
XXXXXX-VCOPPDRadius Financial Visa Predenom-Eng-(CANADA)
04/18/16-ID
04/30/17-EXP
Prepaid Card Detail History:
04/18/16-$2098.23-Funds in the amount of $200.00 loaded onto Prepaid Card ending in 0708
Cards expires after various timeframes (Standard 6 months / 24 months. Variable expiration available (1 month minimum)
Program Overview:
Prepaid Card Guidelines: FIS: Types of Cards: Promotional Visa Prepaid Card (VCOPPD)
Quick Reference
Merchants Merchants that accept Visa debit cards.
Financial Configuration Sweep; Funds expire on expiration date; No replacement for expired cards!
Fee Amount Reversible Begins After
Monthly Maintenance NA NA NA
Card Replacement No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance. No -
No / Checks No Checks
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thanks,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com