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Blackhawk Network, Inc.

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Blackhawk Network, Inc. Reviews (581)

Initial Business Response /* (1000, 5, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On December 18, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

[redacted] with respect to an unauthorized transaction on her PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
On December 14, 2015, a charge for $100 and a credit for $71.80 posted to Ms. [redacted]'s account from a car rental company. This means that Ms. [redacted] was only charged a total of $28.20. On December 16, 2015, Ms [redacted] contacted us to dispute the $100 charge that had posted. The following day, a chargeback credit of $65.50 was credited to Ms. [redacted]'s account since the car rental company had only authorized the transaction for $30, but had settled it for $100.
This means that, Ms. [redacted] did not end up paying anything to this car rental company and has instead been credited a total of $37.30.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/02) */
VIA Revdex.com WEBSITE
March 2, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On February 23, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a PayPower Visa Prepaid Card to which she opted to have her tax refund deposited. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.

We apologize for any inconvenience Ms. [redacted] experienced as a result of not having access to her account.
On January 30, 2015, Ms. [redacted] filed her taxes through TaxAct and registered for a PayPower card. It normally takes 7-10 business days for the card to be delivered. Unfortunately, Ms. [redacted] never received the card that was shipped to her. On February 23, 2015, we reissued a card via expedited delivery to Ms. [redacted]. We attempted to contact Ms. [redacted] several times with no success. On February 27, 2015, Ms. [redacted] received and activated her card. She now has access to the funds on her account. As a courtesy, we have reversed the fees on Ms. [redacted]'s account for a total credit of $30.95.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 10, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to her...

dissatisfaction with the fees associated with her PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
Evidently, the purchaser believed she had purchased a Visa gift card. The Visa gift cards that Blackhawk distributes do not include any post-purchase fees. The purchaser, however, did not purchase a Visa gift card. Instead, she purchased a general purpose reloadable debit ("GPR") card. These cards are not gift cards. They are for self-use and are often used as checking account substitutes.
Like most GPR cards, the PayPower Visa card includes a monthly fee. That fee is clearly stated on the back of the package and in the cardholder agreement. The fees begin to accrue after the initial activation that occurs at the time of purchase. On June 10, 2015, we contacted Ms. [redacted] via email and explained that we needed the card number in order to reverse the fees on her card as a courtesy to her. She provided the necessary information and requested a refund.
On June 15, 2015, we issued a check for the full amount of $50 to Ms. [redacted]. She should receive the check within 7-10 days.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund check in the amount of $50 was received and cashed.

Initial Business Response /* (1000, 12, 2015/08/05) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 3, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 7, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

[redacted] with respect to an order placed on www.giftcardmall.com that she never received. This website is operated by Blackhawk.
Blackhawk apologizes for any inconvenience Ms. [redacted] may have experienced.
On June 13, 2015, Ms. [redacted] placed an order on www.giftcardmall.com for a $50 gift card. It was issued on June 30, 2015 and should have been received 7-10 business days from that date. We are unsure as to why it was not received. We contacted Ms. [redacted] and she explained that she preferred to have a new card issued rather than a refund. Due to the delay and inconvenience that Ms. [redacted] has experienced, we have issued a new card, which she should receive in 7-10 business days, and refunded her for the order.
Accordingly, we [redacted] consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 14, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company refunded my money. Stated they would re-issue the gift card in 7-10 business days. Have not received it yet .if I receive the card then all is resolved. Thank you

VIA Revdex.com WEBSITE
 
            June 16, 2017
 
Revdex.com
Complaint Case: [redacted]
 
RE:  [redacted]
 
Dear [redacted].,
 
On June 4, 2017, Blackhawk Network, Inc. (“Blackhawk”)...

received a complaint from [redacted] with respect to a refund for her Visa Gift card.  Blackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank.
 
On October 23, 20153, [redacted] purchased a $500 Visa Gift card from [redacted].  Since [redacted] did not use her card to make any purchases within the first year, a fee of $4.95 posted to her account each month beginning on November 1, 2014.  Per the Terms & Conditions:
 
Service Fee:  $4.95/month after 12 months without any purchases made on your Card
 
After two years of dormancy on the account, the funds were removed by the issuing bank.  It was notated that the funds had been escheated to the state.  On April 22, 2017, [redacted] contacted us because she was unable to access her account.  At this time, the balance was provided, as well as, the account status.  That same day, we reversed the service fees in the amount of $123.75.  A check for this amount will be mailed by Blackhawk today, June 16, 2017.  It generally takes 7-10 business days to be received via USPS.  We have contacted [redacted] regarding this matter and have provided a sample copy of a check so that she is aware of what it will look like.
 
We have also reached out to the issuing bank and requested that they place a stop payment on the original check and reissue it.  The issuing bank has confirmed that this has been done and that a check in the amount of $376.25 would be mailed by June 16, 2017.  [redacted] should receive both checks within 7-10 business days.  We apologize for any delay or inconvenience that [redacted] may have experienced.
 
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV 89511
[redacted]

Initial Business Response /* (1000, 11, 2015/12/15) */
VIA Revdex.com WEBSITE
December 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On November 20, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a Reloadit Pack. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On September 29, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $185 to it. Unfortunately, Mr. [redacted] was unable to apply the Pack to a prepaid card, since it had been associated with another user's safe. Although Mr. [redacted] insists that he did not provide the PIN to anyone, it appears that he may have been the victim of a scam.
Later that day, Mr. [redacted] contacted customer service since he was unable to apply his Pack. He was informed that the Pack had been associated with a safe. Mr. [redacted] confirmed that the safe was not his. Mr. [redacted] requested a refund. We immediately blocked the Pack from use and requested that he send in documentation to verify him as the purchaser. It generally takes 30 business days from the time a refund request is approved for the customer to receive a check. The approval process takes longer in scam cases due to the fact that documentation needs to be received and reviewed by our Risk department.
We apologize for any inconvenience or delay that Mr. [redacted] has experienced. We have processed a refund for the full amount of his Reloadit Pack. The check was issued on December 10, 2015. Mr. [redacted] should receive the check in 7-10 business days.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 6, 2015/03/13) */
VIA Revdex.com WEBSITE
March 13, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On March 5, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a charge on her PayPower Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
On January 28, 2015, Ms. [redacted] had a large tax refund deposited to her card account. By February 10, 2015, she had spent virtually all of that money. On February 10, Ms. [redacted] claims that she attempted to pay a [redacted] in the amount of $80.46 with her card. She claims that the merchant informed her that the transaction declined, but the money was still deducted from her account. On March 5, 2015, after receiving Ms. [redacted]'s complaint, we sent a transaction statement to Ms. [redacted] so that she could review her charges. There was no charge to her account for $80.46. We have explained to Ms. [redacted] that there may have been an "authorization hold" on her account for this amount, but that it never posted to her account.
With respect to Visa cards, transactions other than PIN debit transactions (that is, signature transactions and online transactions) are settled via a two-step method. First, the merchant obtains an "authorization" for a transaction. An authorization [redacted] not reduce the balance on the gift card, but it [redacted] result in an "authorization hold" for the amount of the authorization, which reduces the balance available to the customer for spending. If the transaction is completed, it [redacted] "settle" and be posted to the account. Generally, transactions settle in the amount of the authorization, but sometimes (especially in the case of transactions involving hotels, restaurants, or pay-at-the-pump gas stations), the amount at settlement [redacted] differ from the amount authorized. When the transaction settles, the actual amount of the transaction is posted to the account and the authorization hold is removed from the account. If a transaction never settles, then after some period of time (generally no more than ten days), the authorization hold [redacted] disappear from the account, and the amount of the authorization hold [redacted] once again be available for the cardholder to spend.
In Ms. [redacted]'s case, this transaction never settled. It has not been deducted from her available balance. As a courtesy for any inconvenience, we have reversed fees on Ms. [redacted]'s account for a total credit of $11.90.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITE
 
April 23, 2018
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted].,
 
On April 5, 2018, Blackhawk Network, Inc. (“Blackhawk”) received a complaint from [redacted] with respect to two MasterCard cards on which...

she discovered unauthorized charges.  These cards are distributed by Blackhawk, but are not managed by our company.
 
We appreciate Ms. [redacted] providing the card numbers in order to make it easier for us to assist her; however, we do not have access to these cards in any of our systems.  Through research, we were able to identify the cards as MasterCard cards issued by U.S. Bank.  We attempted to reach out to them for further assistance, but have not received a response.  Since we do not have access to Ms. Kahn’s accounts, we are unable to assist her with her dispute or provide a refund.  We suggest that Ms. [redacted] contact U.S. Bank for further assistance.  She should be able to do so by contacting the phone number or website listed on the back of the card.  We apologize for any inconvenience that Ms. [redacted] may have experienced.
 
Accordingly, we consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Custo[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 9, 2015/10/30) */
VIA Revdex.com WEBSITE
October 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On October 7, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to two disputed transactions on her PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
On August 21, 2015, Ms. [redacted] disputed two transactions because she claimed that the company that she had paid had scammed her. She stated that they did not deliver on their promises. We requested documentation and further information from her. Since Ms. [redacted] failed to provide this, the disputes were resolved as "no error found". Since the timeframe to process a chargeback has passed, we [redacted] uphold the decisions made on these cases.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Final Consumer Response /* (2000, 9, 2016/01/19) */
This situation has been resolved.
It was a one time one instance resolution.
Money was refunded, and the $20 on the card has been used.
However, this ruse continues. It is a Scam and should be looked into.
They told me there is no way for...

anyone to get all their cash out of the card without a penalty.
Thank you so much for your help.

Complaint: [redacted]I am rejecting this response because its inaccurate.
My name/address has been blacklisted. No matter which card I use, what order I make, I am getting the same error which itself is incorrect. I have tried multiple cards and my bank tells me the purchase is never attempted.
I have attached the error on the site. There are more instances on the internet of people hitting this 'blacklist'. If the company is not aware of this blacklist, it looks like someone has implemented some code here at an individual level.Sincerely,[redacted]

VIA Revdex.com WEBSITE
 
December 15, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear **. [redacted],
 
On December 9, 2016,  Blackhawk Network Inc. (“Blackhawk”) received a complaint from [redacted] with respect to his attempts to place...

an order on www.giftcardmal[redacted].  This website is operated by Blackhawk Network, Inc.
 
Giftcardmal[redacted] uses a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as, a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, Giftcardmal[redacted] never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. We apologize for any inconvenience that Mr. [redacted] may have experienced.
 
Accordingly, we consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV 89511
[redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because:I have already supplied the information about my other form of payment twice to the customer service email, [redacted] , which is the address provided on their dispute form. I have tried to contact them to confirm receipt but there is no way to contact their dispute area. I will send it again today to the department that responded to my Revdex.com disputeSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because no proposed solution was offered by the business; therefore, the problem still exists.
In my original complaint, I asked the business to rectify the problem by re-issuing my order. If the business does not agree with my request, I expect it to offer an alternative solution.
Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] J. [redacted]
Dear Ms. Buenrostro,
On December 8, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with respect...

to a Reloadit Pack. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On October 19, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $150 to it. Unfortunately, Ms. [redacted] had difficulty applying the Pack to her prepaid card via www.reloadit.com because her prepaid card was not compatible with the Reloadit product. On October 23, 2015, Ms. [redacted] contacted us and requested a refund. It generally takes 30 business days for a customer to receive a refund check in the mail.
We apologize for any inconvenience or delay that Ms. Murray has experienced. We have confirmed that the check was received and cashed on December 9, 2015.
As a result, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

I saw that they had a special promotion on AirBnB gift cards and decided to purchase some for an upcoming trip. The order went through, and so did the payment on my American Express card. 48 hours later, Gift Card Mall had cancelled my purchase for so called "security reasons." I made the purchase, I used a credit card I own, and the transaction was authorized/payment went through. To this day, I do not understand what the problem is. Send an email to their customer service and it took them more than two days to reply - i.e. the reply came after the promotion on that particular card ended. Poor customer service all around. Will not repeat.

Initial Business Response /* (1000, 5, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 16, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to a...

Reloadit Pack that he purchased as a result of a scam. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On March 27, 2015, Mr. [redacted] purchased a Reloadit Pack and provided the Pack information to the fraudster. Shortly thereafter, he suspected fraud and contacted customer service. We were able to block the Pack from use before the fraudster could apply the funds. It generally takes between 20-30 business days to receive a refund check. We mailed Mr. [redacted]'s refund check for $500 on April 22, 2015. He should receive it within two weeks of that date.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2014/04/23) */
Revdex.com Complaint Response
RE: [redacted]
Case #: XXXXXXXX
April 22, 2014,
Blackhawk Network (BHN) received a complaint from Mr. [redacted] on April 15, 2014 regarding the $25 PayPower Visa GPR card he received as a gift. Mr. [redacted]...

attempted to use the card for the full $25 and was declined due to insufficient funds. He later found out that a monthly maintenance fee he was unaware of had come off of the card and his remaining balance was not $25.00, but $19.05. Mr. [redacted] requested that he be refunded the maintenance fee, as he received the card as a gift and felt he was ripped off.
As a one-time courtesy, the monthly fee was reversed for Mr. [redacted] and he was able to use the full $25.00 on the card.
We consider this issue to be resolved. Please feel free to contact us with any further questions. Thank you.
Best Regards,
[redacted] L. [redacted]
Customer Service Specialist, CS-Corp
(XXX)XXX-XXXX - Reno Office
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 21, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with respect to...

applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack.
On August 19, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $100 to it. Mr. [redacted] states that he experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid card. Nevertheless, on August 20, 2015, the funds were successfully applied to his prepaid card. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

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Address: 6220 Stoneridge Mall Rd, Pleasanton, California, United States, 94588-3260

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