Blackhawk Network, Inc.

Complaint: ***I am rejecting this response because: Their policy is unacceptable.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/05/18) */
VIA Revdex.com WEBSITE
May 18,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** regarding two Visa
Gift cards that he claims were lost in the mailBlackhawk Network is the program manager for the card on behalf of the issuer, MetaBank
On December 21, 2014, Mr*** purchased two Visa Gift cards (one $card and one $card) from a Von's supermarket in Thousand Oaks, CaliforniaMr*** told our customer service department that he mailed both gift cards to his brotherHe claimed that the cards were lost and the recipient never received them
As stated in the Cardholder agreement, Visa Gift cards should be treated like cashBy electing to send cards through the USPS with no form of insurance, Mr*** took the risk that the cards would be lost in the mailWe cannot provide a refund for misdelivery of mail
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called their fraud or lost card department they advised me they could see cards were already used in a fraudulent manner in the Los Angeles area
Everyone of my personal credit cards has an insurance policy that states clients are not responsible for theft or fraud I note on Blackhawks card holder agreement it states on point "#.....your liability for unauthorized transactions that take place on the visa system is zero dollarsYou *** be required to provide your name , the card number , original val
ue, and transaction historyWe may require you to provide a written statement regarding claims of unauthorized transactions" I *** agree to allow Blackhawk to withold and keep $dollars total from
The $that is owed as a good faith gesture however if they do not accept I am prepared to advise the attorney generals office , the press, and prosecute within the full extent of the law

Complaint: ***I am rejecting this response because:
It's unfair, when I bought phones to get rebate, they doesn't tell me the terms and conditionsWhen I receive the card, they write terms and conditions in small font and in unobviously placeNow they know I have $in their bank, but they refuse to give it to me because of the terms and conditions which I never agreeSincerely,*** ***

Initial Business Response /* (1000, 11, 2015/10/06) */
***Document Attached***
VIA Revdex.com WEBSITE
October 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On September 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to his dissatisfaction with the registration process associated with a PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On September 5, 2015, Mr*** purchased a PayPower Visa Prepaid Card and loaded $on itThat same day, he attempted to activate and register the cardUnfortunately, Mr*** did not pass *** Identity Verification (IDV) at the time of registrationAs a result, Mr*** was unable to reload the cardOn September 6, 2015, Mr*** made two transactions that left a remaining balance of $on the card
We apologize for any inconvenience that Mr*** may have experiencedUnfortunately, there is no way to change a card's status once a customer has failed IDV
Since Mr*** has spent all of the funds on his card, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2014/12/24) */
VIA Revdex.com WEBSITE
December 24,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On December 9, 2014, Blackhawk Network, Increceived a complaint from Ms***, with respect to a Visa
Gift Card and the unauthorized charges made on the cardBlackhawk Network California, Inc(an affiliate of Blackhawk Network, Inc., and both companies together, "Blackhawk") is the program manager for this card on behalf of the issuer, MetaBank
Blackhawk apologizes for the inconvenience Ms*** experienced when attempting to redeem her cardWe recently sent her a new card in the mail with the full original balance, and Ms*** has been redeeming the card successfully
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** K***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 21, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to
applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
Ms*** states that she experienced difficulties transferring the money from her Reloadit Pack to her GPR card via www.reloadit.comShe indicates that the website was continually down; this is not the caseFor optimal performance, we suggest using the Google Chrome browser to access www.reloadit.com
Ms*** did not provide us with any information (e.g., the Pack number) that would enable us to assist herWe have contacted Ms*** several times to offer assistanceMs*** failed to respond and provide any of the requested information that would enable us to do soAs a result, we must assume that this matter has been resolvedWe apologize for any inconvenience or delay that Ms*** may have experienced
Unless Ms*** provides further information, we *** consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I started the complaint my funds were not availiablt to meIt was not until 924pm my funds were availableI immedatly used them to pay my *** I intended to pay earlierSo why now do they need a card number of what was affectedWhen IN FACT they new the safe was downThey just nedd to come up with a backup plan not to have customers money tied up when their system is downThats ridiculous and have better customer serviceIn fact Im afraid to give them my card number in fear of retaliationI spoke to Safeway coorprate I was not the only one who called ands complained so BLACKHAWK is aware of their issues and need to fix it
Final Business Response /* (4000, 12, 2015/09/29) */
VIA Revdex.com WEBSITE
September 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On September 21, 2015, we received a rebuttal from *** *** with respect to our response to her original complaint
We appreciate Ms***'s feedback as we are continually striving to improve our products and customer experienceWe are happy to hear that Ms*** was able to apply her funds to her prepaid cardThe Reloadit website is best viewed with Microsoft Internet Explorer or higher, Firefox or higher, Safari or higher, and Chrome or higherAgain, we apologize for any inconvenience or delay that Ms*** may have experienced
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 14, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The matter should not be closed I asked them to come up with a system to fall in place if there safe is downThere safe was down for over 24hrs and whoever needed thier or wanted to spend there money they could not on whatever server they tried to useThis is not right

Initial Business Response /* (1000, 8, 2015/09/08) */
VIA Revdex.com WEBSITE
September 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 17, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with
respect to applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On July 17, 2015, Mr*** purchased a Reloadit Pack and associated $to itOn July 26, 2015, Mr*** attempted to load the Pack to his prepaid cardThe card issuer rejected the load, however, because Mr*** had exceeded the daily load limitWhen this happens, the money is supposed to remain on the PackIn this case, for some reason, it did not
When we received Mr***'s complaint, we contacted his prepaid card company and manually loaded the money to his cardThey confirmed that the Pack was successfully applied on August 18, That same day, we notified Mr*** that this matter had been resolvedWe apologize for any inconvenience or delay that Mr*** may have experienced
Since the money from the Reloadit Pack was credited properly to Mr***'s prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/08) */
9-8-
Sent email to consumer:
On 9/8/15, *** *** wrote:
> Good afternoon,
>
> I am in review of your complaintHas your issue with Blackhawk
> Network, Incbeen resolved?
>
> Kind regards,
>
> *** ***, Dispute Resolution Specialist
***
9-8-
Sent via email from consumer:
*** ***
Yes, it hasThank you for following upShould there be a need to reopen it I *** file another complaint

VIA Revdex.com WEBSITE
March 29,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On March 16, 2018, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to unauthorized charges on her
Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On December 8, 2017, Ms*** purchased a $Visa Gift card. The card was used at multiple locations from December 11-16, and the balance was depleted to $0. On January 8, 2018, Ms*** contacted us to report the unauthorized charges. At this time, the card was registered to Ms*** and the dispute process was explained as it may take 45-days for resolution. That same day, we received Ms***’s dispute form
On January 12, 2018, a letter was sent to Ms*** requesting additional documentation including copies of the front and back of the card and a copy of the purchase receipt. We received copies of the card and a copy of a bank statement showing a charge on that date; however, we are unable to correlate the transaction on the bank statement with the purchase of the card without a copy of the purchase receipt. To date, we still have not received a copy of the proof of purchase. Ms*** has stated that she has sent everything that she has. In order for us to proceed with this dispute and process a chargeback in an attempt to recover Ms***’s funds, we will need documentation showing the purchase of this Visa Gift card. If Ms*** no longer has the receipt, then she may return to the place of purchase and request a copy of the receipt or store journal for that transaction. Once this documentation is received, then we will work to resolve this matter
We would then be in contact with Ms*** regarding this matter once the chargeback has been resolved. If it is resolved in her favor, we will credit the $to the replacement card that she received
Until the requested documentation is received, we will consider this matter closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Initial Business Response /* (1000, 5, 2015/05/08) */
VIA Revdex.com WEBSITE
May 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to direct deposits made to his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Ms*** has her SSI benefit check direct deposited into her account every monthCurrently, this deposit is for $On March 27, 2015, the March SSI deposit posted to her accountThe next day, another $deposit erroneously posted to the accountThis caused the customer to have an available balance which was $greater than it should have beenOn March 30, 2015, the error was rectified and SSI reversed one of the depositsIn the meantime, however, Ms*** had spent the balance of the account down to $Thus, when the second $deposit was reversed, her account was negative $
On April 28, 2015, the $April SSI deposit postedThe negative amount of $was then offset against this deposit, as permitted by the Cardholder AgreementIndeed, if we had not offset the negative amount, Ms*** would have received $that she was not entitled to
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/07/13) */
VIA Revdex.com WEBSITE
July 13,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 26, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** with respect to an order
placed on www.giftcardmall.com This website is operated by Blackhawk
Blackhawk apologizes for any inconvenience Mr*** may have experienced
On June 23, 2015, Mr*** placed an order on www.giftcardmall.com for two eGifts, which are electronic gift cards that are sent via emailAs stated on our website, it may take up to business hours to receive eGiftsOn June 24, 2015, Mr.*** called to cancel his order as he had not received themThat day, a refund was issued for the full amount of his order
Accordingly, we *** consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company in no way responded to the complaintThe complaint clearly states "When placing an order, after receiving payment, the delivery date changes to days later." That issue was in no way addressedThey only responded to MY attempts to resolve their problemThat is the complaint that requires addressing!
Final Business Response /* (4000, 16, 2015/08/05) */
***Document Attached***
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On July 15, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to his original complaint
As stated on our website, eGifts are generally delivered within business hoursWe apologize for any confusion regarding the delivery dateWe are unsure as to why this occurred, but are looking into it to prevent it from creating future issues with our customersWe sincerely apologize for any inconvenience resulting from miscommunication on our part
We *** consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 18, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider the matter closedIf that apology had been delivered with the first correspondence, it would have shown at least an attempt at good customer serviceThey have not attempted customer service at any time of this disputePlease let the complaint stand on the website as a mark against this terrible company
Thank you

Initial Business Response /* (1000, 10, 2015/11/25) */
VIA Revdex.com WEBSITE
November 25,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 4, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to his dissatisfaction with the fees associated with her PayPower Prepaid Visa CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Like most general purpose reloadable cards, the PayPower Visa Prepaid card includes a monthly feeThat fee is clearly stated on the back of the package and in the cardholder agreementThe fees begin to accrue after the initial activation that occurs at the time of purchaseOn November X XXXX, we reversed a $fee on Ms***'s account as a courtesyWe contacted Ms*** via email and explained that we had reversed the fees on her card as a courtesy to her, since she had never used the cardWe explained that she would be able to use the card anywhere in the U.Sthat Visa Debit is acceptedOn November 12, 2015, Ms*** used the card's remaining balance at a local retailer
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/02/27) */
VIA Revdex.com WEBSITE
February 26,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a $Visa gift card she had receivedBlackhawk is the program manager for his card on behalf of the issuer, MetaBankMs*** complained that she did not get the entire value of her card
On December 29, 2014, Ms*** called customer service and noted that the last four digits of her card had been scratched off (so that she could not use it)Although the customer appears to dispute this, our records show that our agent informed her of a $transaction that had been made with the card and that Ms*** did not dispute itMs*** was sent a replacement card for the remaining $
We are not certain why Ms***'s card was damagedMoreover, as noted above, our customer service records indicate that she was informed of the $transaction and did not dispute itNevertheless, as a courtesy, we are sending her a second replacement card for $She should receive it within two weeks
We consider this matter to be closedPlease, reach out with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told the call was going to be recorded on 12/29/because the rep was also being rude to meI was never informed of the $transaction and several times asked to make sure I was getting the gift card for $because I have heard this company specifically has had many fraud charges filedI had the manager verify that my new card *** infact have $on it like it was originally supposed to haveWhen I called back on the 1/12/15, I was told I can dispute the charge of $if I did not make itThe rep told me that on 12/29/14, they wrote down that I verified the charge, but I told them I want to open a dispute because that didn't happenAfter all, if all calls are recorded, I would like to hear the call that I verified I used the card when I didn't actually get the gift until ChristmasAlso, when I disputed the charge, in the letter I received, they never stated I approved the chargeThe reason they denied my claim was because I didn't provide proof of purchase of the gift card, which as I mentioned I cannot do because it was a giftI did not purchase this gift cardThere are many similar cases in Revdex.com about this company and I know in the end I *** not receive the money I deserve, but I'm' not understanding why no one is investigating this company
Final Business Response /* (4000, 9, 2015/03/04) */
VIA Revdex.com WEBSITE
March 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On March 4, 2015, Blackhawk Network, Inc("Blackhawk") received *** ***'s rebuttal to our original response to her complaintMs*** complained that she was given misinformation about the original balance on the card when she requested a replacement for her damaged gift card
We apologize for any inconvenience Ms*** may have experienced
As a courtesy, we have sent Ms*** a Visa gift card for $According to the tracking, she should receive it on Friday, March 6,
We consider this matter closedPlease do not hesitate to contact me if you have any additional questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/07/08) */
VIA Revdex.com WEBSITE
July 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 16, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
unauthorized charges on his Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On June 17, 2015, Mr*** called to request a replacement card and begin the dispute processThe charges posted were made on October & 23, Visa requires that all transaction disputes be filed within days of the transaction date
Since Mr*** was unaware of the card's balance as it was a gift, we are sending him another gift card with a $balanceHe should receive it in 3-business daysIt *** be delivered via UPS
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/13) */
7-12-
Sent via email:
Thanks for the information about a resolution with my gift cardI *** wait for them to send me the gift card and then once it is received I *** reply to you to consider this case closed once I am able to receive a working gift cardDo not close this case yet please
Thanks

Final Consumer Response /* (2000, 6, 2015/07/15) */
Blackhawk Network Inc has credited the $back to my card as of today, 7/15/Thank you so much for your assistance with this

VIA Revdex.com WEBSITE
March 23,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On March 14, 2018, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to a refund for two Visa Gift cards
Blackhawk is the program manager for these cards on behalf of the issuer, Sunrise Banks, N.A
***’s attempted to make purchases on a specific online site. All of the transactions attempted on this website were declined. We regularly monitor merchant activities with the ultimate goal of providing a safe and secure shopping environment to all of our customers. Unfortunately, we cannot disclose the nature of the activity that prompted the temporary suspension of activity associated with this merchant. It’s this very practice that enables us to keep our customers’ purchases safe and secure. We apologize for any inconvenience this may have caused *** and hope that she appreciates our commitment to security
Due to the difficulties *** experienced while trying to use her cards online with this retailer, she had requested a refund for the full amount of her two cards. Since *** has been able to successfully deplete the balances of both cards by using them for various transactions, we are unable to refund herWe have attached a copy of ***’s transaction histories for her review. One of the cards has a $balance. We appreciate ***’s feedback and apologize again for any inconvenience that she may have experienced
At this time, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I'll wait for the $check.Sincerely, *** ***

Initial Business Response /* (1000, 8, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 3, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to
applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
Mr*** has experienced difficulties applying funds from two Reloadit Packs to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On June 23, 2015, Mr*** purchased two Reloadit Packs and associated $to eachThat same day, Mr*** successfully applied $from one of his Packs to a prepaid cardThe following day, he was able to apply $from the other Pack to a prepaid cardOn July 2, 2015, the remaining funds of $were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr*** may have experienced
Since Mr***'s money was successfully transferred from his Reloadit Packs to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 27, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
A tax refund posted to Mr***'s account on August 17, That same day, our fraud detection systems flagged this as likely fraud and blocked Mr***'s account pending additional verification
On August 27, 2015, our Risk Department attempted to verify Mr***'s identityWe were unable to properly authenticate Mr***This account has been closed and we are sending the funds back to the IRS via checkWe suggest Mr*** contact the IRS regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 10, 2015/09/04) */
VIA Revdex.com WEBSITE
September 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 18, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to a Canada PayPower Reload PackBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these cards on behalf the issuer, All Trans Financial Services Credit Union Ltd
On August 6, 2015, Mr*** purchased a Canada PayPower Reload Pack and associated $to itWhen Mr*** attempted to remove the "scratch off" to apply the Pack to his prepaid card, the PIN became damaged so that he was unable to read itHe was unable to successfully apply the Pack without the PIN
That same day, Mr*** called us and requested assistanceWe requested copies of the Pack and his receipt to verify himOn August 31, 2015, we were able to properly authenticate Mr***We applied the funds from his Pack to his prepaid cardWe apologize for any inconvenience or delay that Mr*** may have experienced
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/07/16) */
VIA Revdex.com WEBSITE
July 16,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 2, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to
applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc,operates this website and issues the Reloadit Pack
The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe
On June 28, 2015, Mr*** purchased a Reloadit Pack and associated $to itOn July 1, 2015, the funds were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr*** may have experienced
Since Mr*** was able to transfer the money from the Reloadit Pack to his prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com