Blackhawk Network, Inc.

Initial Business Response /* (1000, 5, 2015/03/03) */
VIA Revdex.com WEBSITE
March 3, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On February 23, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a PayPower Visa Prepaid Card to which she opted to have his tax refund deposited. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
On February 5, 2015, Ms. [redacted] filed her taxes through TaxAct and registered for a PayPower card. We shipped the card via standard delivery that same day. It normally takes 7-10 business days for the card to be delivered. On February 23, 2015, Ms. [redacted] received her card and has since used her card to make purchases at retail locations and to withdraw funds at ATMs without any further issues. Since it took 12 business days for Ms. [redacted] to receive her card, we have reversed the fees on Ms. [redacted]'s account for a total credit of $30.95.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though, I [redacted] not use this company again, the matter is resolved.

VIA Revdex.com WEBSITE
 
March 29, 2018
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted].,
 
On March 20, 2018, Blackhawk Network, Inc. (“Blackhawk”) received a complaint from [redacted] with respect to unauthorized charges on his...

Visa Gift card. Blackhawk is the program manager for these cards on behalf of the issuer, MetaBank.
 
On January 30, 2018, Mr. [redacted] contacted customer service to begin the dispute process for two unauthorized charges on his card.  Disputes generally take 45-90 days to be resolved.  We asked Mr. [redacted] to provide a completed dispute form, a copy of the front and back of the card, and proof of purchase.  Mr. [redacted] provided all of the requested documentation required to investigate his case in a timely manner.
 
On March 28, 2018, Mr. Curtis’ case was resolved in his favor.  A credit of $58.50 was applied to his card.  That same day, we reached out to Mr. [redacted] to inform him of this.  He may use the card anywhere that Visa Debit cards are accepted within the U.S. 
 
We consider this matter to be resolved. Please reach out to us with any further questions.
 
Best Regards,
 
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted]

Complaint: [redacted]I am rejecting this response because:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}
I do not consider this issue fully resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}
p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px}
Contrary to [redacted]'s assertion in her response, no such information on fees was posted prior to purchase and the cards do not contain a sticker on the front. If the fee information was posted prior to purchase, the cards would not have been purchased. I am in possession of the cards and would be happy to provide you with a copy of the front. Blackhawk's acknowledgement of my inconvenience is meaningless. Deducting any fees after the fact is consumer fraud. Blackhawk is responsible for any fraud committed by the entity it purchased prior to its acquisition. I believe that the Revdex.com should continue to investigate on behalf of my claim and all other similar claims. 
[redacted]

Complaint: [redacted]I am rejecting this response because the business has not really revealed anything or repaired my account. 
The response has not even 1 useful bit of information. It see** like the department handling Revdex.com complaints has no insight into the range of my complaint but its still asked with responding to these complaints. Hence generic replies which dont help are generated.
I am sure Blackhawk was not expecting me to agree to this response.Sincerely,[redacted]

Final Consumer Response /* (2000, 12, 2015/06/12) */
I finally received my refund. I guess the computer god's informed them that I contacted you. I still think their processes should be investigated. Thank you for your attention to this matter. Have a good day.

Initial Business Response /* (1000, 6, 2015/09/11) */
VIA Revdex.com WEBSITE
September 11, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 28, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to a...

block on his T-Mobile Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
On August 24, 2015, a block was placed on Mr. [redacted]'s account. The account was blocked due to a review of his account activity that revealed that he had been using this card, as well as, cards from other accounts for a practice known as "manufactured spending". This is the act of using a credit card to purchase a prepaid product and then using the prepaid product to pay the credit card account; therefore, earning points without actually spending any money. This is often referred to as "points boosting".
Mr. [redacted] had been previously warned that his accounts would be closed if he continued to use them in this manner. Since the activity continued, this account and all of the other accounts registered in his name have been closed. A refund was issued for $1,506.30 on September 2, 2015. Mr. [redacted] should receive the check soon if he has not already done so.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 8, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 16, 2015/12/14) */
VIA Revdex.com WEBSITE
December 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On November 26, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to an order placed on www.giftcardmall.com . This website is operated by Blackhawk Network Inc.
Blackhawk sincerely apologizes for any inconvenience or delay Ms. Langford may have experienced.
On October 24, 2015, Ms. [redacted] placed an order for a Jiffy Lube gift card. Unfortunately, Ms. [redacted] never received the card. On November 18, 2015, Ms. [redacted] contacted us to request a refund. The refund process can take 15 business days. A refund was completed on December 1, 2015.
Since Ms. [redacted] has been refunded, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 27, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a block on her PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
We apologize for the negative experience Ms. [redacted] had, but her inconvenience resulted from our attempt to protect her and her account.
On August 21, 2015, Ms. [redacted] had an unusually large transaction post to her account. This caused our system to block her card account due to suspected fraud. No fraud detection system is perfect, and occasionally, systems block cards where no fraud is involved. That same day, Ms. [redacted] contacted customer service to check on the status of her account. We explained to her that there was a block on her account. The agent informed Ms. [redacted] that the issue would be escalated to our Risk Department and someone would be in contact with her.
On August 26, 2015, our Risk department contacted Ms. [redacted] and was able to properly verify her. That same day, the block was removed from Ms. [redacted]'s account. As a courtesy, we reversed fees on Ms. [redacted]'s account for a total credit of $21.65
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept that the complaint was resolved. My account was unblocked on 8/26/2015 and the fees were refunded. However I [redacted] no longer use Paypower Visa PrePaid due to this unacceptable experience. Thank you Revdex.com for assisting with this matter.

Initial Business Response /* (1000, 5, 2016/01/08) */
VIA Revdex.com WEBSITE
January 8, 2016
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On December 23, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

with respect to two Safeway gift cards that were ordered via www.giftcardmall.com . This website is operated by Blackhawk.
On December 11, 2015, Ms. [redacted] placed an order for one $50 and one $100 Safeway gift card. She chose to have the order shipped via USPS First Class Mail which generally takes 7-15 business days to be received. The cards were shipped on December 15, 2015. Ms. [redacted] should have received her order by now.
We have reached out to Ms. [redacted] several times in order to confirm that she has received this order. Since Ms. [redacted] did not respond to us, we must assume that there are no further issues. We apologize for any delay or inconvenience that Ms. [redacted] may have experienced.
Accordingly, we consider this matter resolved. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 16, 2015/12/15) */
VIA Revdex.com WEBSITE
December 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]
On November 24, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to 86 cards received from Incentive CardLab, which is a Blackhawk brand name.
Incentive CardLab offers businesses the opportunity to purchase incentive gift cards at a bulk discount. Ms. [redacted]' company purchased 330 $10 gift cards. Per the terms and conditions of these cards, there is a fee of $4.95 (per month, applied to the Card balance beginning 5 months prior to Card expiration). Since 86 of these cards had not been given out, the fees depleted the balances on these cards. Since the card disclosures were misunderstood or overlooked, we have reissued the 86 cards to Ms. [redacted] as a courtesy. The cards [redacted] be shipped via UPS and Ms. [redacted] should receive them by early next week at the latest. We apologize for any inconvenience Ms. [redacted] and her company may have experienced.
We consider this matter to be closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 18, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/06/08) */
VIA Revdex.com WEBSITE
June 8, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On May 18, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect to a block on...

his PayPower Visa Prepaid Card to which he opted to have his tax refund deposited. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
Federal law requires us to obtain, verify and record information pertaining to a person's identity. This includes first name and last name, verifiable U.S. street address (no P.O. Boxes), date of birth, Social Security Number and other information that [redacted] allow us to reasonably identify a person. Federal law also requires us to make sure that a customer is not on various sanctions lists maintained by the government. These requirements help to prevent the card from being used for illegal purposes.
On April 13, 2015, Mr. [redacted] filed taxes through TaxAct and registered for a PayPower card. At that time, we placed a block on the card, because his name matched a name on a government sanctions list. On April 24, 2015, Mr. [redacted] contacted customer service to have the block removed. Our representative explained that the issue would be escalated to our Risk Department and someone would be in contact with him. On May 27, 2015, we received the necessary documentation from Mr. [redacted] and were able to remove the block on his account.
Since the Mr. [redacted]'s identity could not be completely verified at the time of registration, the tax refund was never applied to his PayPower account, despite the IRS' statement to Mr. [redacted] that it was. We suggest that Mr. [redacted] contact the IRS and make arrangements to receive his money.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted]:
On August 27, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

with respect to his PayPower Visa TravelMoney Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
On August 18, 2015, we blocked Mr. [redacted]'s account due to suspicious transaction patterns.
Per the Cardholder Agreement:
We may cancel or suspend your card account at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity on your card account), subject to applicable law.
On August 19, 2015, Mr. [redacted] contacted us regarding the block. We requested various documents to verify his identity. Since we were unable to successfully confirm his identity, a refund was initiated for the remaining balance on the card.
On August 29, 2015, we elected to close Mr. [redacted]'s account.
On September 4, 2015, a check was issued to Mr. [redacted] at the address to which the account was registered. Mr. [redacted] should receive the check this week if he has not already done so.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms. [redacted],
I called to notify the company that the computer was down and how long it [redacted] take to get backup and running. The computer glitch changed my birth-date phone number etc with others involved too.
The 2nd level department denied the computer glitch while the first level admitted struggling through the computer problems. Just a bizarre mismanaged company on the 2nd level. I do not recommend anyone to work with these people at all. Beware. I finally got a check and they closed my account almost one month later.
Aver strange and frustrating experience; especially when one needs access to their money.
Best regards,
PDB
Final Business Response /* (4000, 13, 2015/09/28) */
VIA Revdex.com WEBSITE
September 28, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. [redacted]:
On September 21, 2015, Blackhawk received a rebuttal from [redacted] with respect toour response to his original complaint.
We sincerely apologize for the delay and inconvenience that Mr. [redacted] experienced. We are glad to hear that he has received his money.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Final Consumer Response /* (2000, 15, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/05/15) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
May 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 17, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted]...

[redacted] with respect to a block on his T-Mobile Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
Mr. [redacted] complained about his failure to receive credit for a refund he tried to post to his card. As set forth below, we are still investigating whether Mr. [redacted] is entitled to this refund or whether his claim is fraudulent. If we determine that his claim is not fraudulent, we [redacted] send him a check for the amount of the refund.
Mr. [redacted] states that he purchased a computer from Lenovo that he later returned. Although he purchased the computer with another payment method, he attempted to place the return on his T-Mobile Prepaid Card., which at that point had a zero balance. He states that someone from our customer service team told him that he could have the credit posted to the T-Mobile card, even though he did not use that card to make the original purchase. We have no record of this conversation. Although this sort of refund is theoretically possible, it is not a good practice (and most merchants [redacted] not do it) because it [redacted] generally be flagged as suspected fraud.
On April 6, 2015, a credit for $1,031.29 from Lenovo posted to the account. That same day, our fraud detection system flagged this as likely fraud and blocked the account. On April 8, 2015, Mr. [redacted] contacted us to unblock his card. He was asked to send in documentation to verify his identity so that this matter could be resolved. We never received the documentation. The next day, on April 9, 2015, Mr. [redacted] called customer service and told us that he would not send in the documentation and wanted a refund instead. Since he refused to send us the documentation, we promptly closed the account for suspected fraud.We cannot reopen it.
We still suspect fraud on this account. However, we are in contact with Lenovo to determine (i) if this refund was legitimate and (ii) if so, whether Lenovo has provided Mr. [redacted] with a refund through other means. If the refund was legitimate and Mr. [redacted] has not received a refund from Lenovo, we [redacted] mail him a check for $1,039.29. We believe we should have our investigation completed very soon.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 17, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is a complete and 100% lie. This company also handles PAYPAL and I think everyone who has dealt with them knows that they [redacted] FIND EVERY EXCUSE TO HOLD YOU MONEY TO MAKE INTEREST ON THE FUNDS.
1. I was told the funds would be released and to go down to my bank and withdrawl. I tried with them on the phone and no luck. Thats where the fun began. I was then asked to send them A photo copy of MY LICENSE , A COPY OF THE INVOICE, and A PHOTO OF THE CARD. I did immediately that night. I had also asked that they send me a formal email requesting the documents. THEY WOULD NOT UNDER ANY CIRCUMSTANCES SEND ME AN EMAIL. They don't want any type of paper trail.
2. The next day I get a call from "[redacted]" from the risk department. He is now telling me that the documentation that they requested was not enought and wanted the original invoice with the original persons name that I had purchased it from with the charges and billing information. Why? I don't know because I sent them an actual shipping invoice. Ok, so I had to ask the person(whom I do not know personally, if it was ok to send them this) Fine. Now I had to call Lenovo back and get them to send me the documentation. DONE. Now I forward all of this information to "[redacted]" from Risk Management. Now I felt ok to send this because he told me he was in [redacted] Not true, I found out he was located in [redacted]
Now I get [redacted] off at him for lying to me and having me send all of this personal information to a foreign country. He threatens me and tells me he knows where I live now!!!!!!!!
He then informs me that he could not have released the funds anyway because the original card was not the one that funds were going back on. THEY TOLD ME I COULD DO IT. I OWN A MERCHANT SERVICES COMPANY AND WOULD NOT HAVE WASTED THE TIME WITH THEIR BS.
I had to call back over 30 times. I heard that the funds were gone. PERIOD. "For recovery?" WTF? Then given 20 different case numbers, then, they had on card but would not give back. JUST MAKING STUFF UP AS THEY WENT ALONG. Now 60 days later they are telling me that it was approved for refund and would take another 20 days. That was on the 11th.
Oh, to add. Lenovo called them on 3 way and they [redacted] just told him to bad!
THIS COMPANY IS A CROCK! Not one thing they have said was true. Just call them and find out. Ask them to send you an email in any type of litigation.
This money had to be used to buy a new laptop for work. Not to make them interest and hold it for 60 days. WHAT A NIGHTMARE. DO NOT GIVE THIS COMPANY ANY MONEY!!!!

I have never been treated and talked to so rudely than I was when I called the company that services the gift card for Blackhawk Network. When I asked to speak to the manager he was the rudest of all of them. The best part is that it takes 3-7 days to get your money put back on your prepaid debit card. I would never recommend anybody to purchase a card that is associated this company.

Initial Business Response /* (1000, 8, 2015/03/30) */
VIA Revdex.com WEBSITE
March 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On March 9, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect...

to four Reloadit Packs. Blackhawk's affiliate, Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On February 27, 2015, Mr. [redacted] purchased four Reloadit Packs. On March 4, 2015, Mr. [redacted] visited a website that he believed to be www.reloadit.com, the official website for Reloadit. Unfortunately, Mr. [redacted] mistakenly went to a cloned website instead. This fraudulent website provided a fraudulent phone number. Mr. [redacted] called this number and was given erroneous information. He was told that he could load a prepaid card or a bank account or he could receive a refund for the cards, but would have to pay a $50 fee per card. This is not correct information (we would not say such a thing), because Packs cannot be loaded to bank accounts, and we do not charge for refunds. Mr. [redacted] apparently provided the Pack information to these fraudsters since the funds were loaded to a third party card that day. The funds were spent about an hour after they were loaded to this card.
We have contacted the customer on several occasions regarding this matter. Our customer service department has explained to Mr. [redacted] that he had used a fraudulent website and phone number. We have explained that we are unable to provide a refund because the funds have been applied to a prepaid card (no doubt controlled by the fraudsters) and the funds have been spent. We suggest that Mr. [redacted] file a police report. We [redacted] assist law enforcement agencies in their efforts to apprehend the perpetrators.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/08/04) */
VIA Revdex.com WEBSITE
August 4, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 17, 2015, Blackhawk Network Inc. ("Blackhawk") received a complaint from [redacted] with respect to a...

Reloadit Pack. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On June 30, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $400 to it. Unfortunately, Mr. [redacted] had difficulty accessing the safe at www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. Since the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Mr. [redacted] requested a refund for his Reloadit Pack.
We apologize for any inconvenience or delay that Mr. [redacted] has experienced. We have processed a refund for the full amount of his Reloadit Pack. The check was issued on July 20, 2015. Mr. [redacted] should receive the check within a week if he has not already done so.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 14, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with respect...

to a Reloadit Pack that he purchased as a result of a scam. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On March 4, 2015, Mr. [redacted] purchased the Reloadit Pack and provided the Pack information to the fraudster. The next day, Mr. [redacted] contacted customer service to report the scam. By this time, the fraudster had already attempted to use the funds. Fortunately, the fraudster was unsuccessful, and we were able to block the Pack before he could attempt to use it again. Mr. [redacted] was asked to send us copies of the Pack and receipt for verification, which he did. We have processed a refund for his Pack. He should receive a check for the full amount of the Pack by the end of next week.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/03/30) */
VIA Revdex.com WEBSITE
March 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On February 11, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to a block on his PayPower Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, MetaBank.
We apologize for the negative experience Mr. [redacted] had, but his inconvenience resulted from our attempt to protect him and his account.
On March 9, 2015, a block was placed on Mr. [redacted]'s card because we could not verify his identity without additional information. That same day, Mr. [redacted] spoke with our Risk Department. They were able to obtain pertinent information from Mr. [redacted], but we needed to escalate this matter to verify his identity.
On March 17, 2015, our Risk Department unblocked Mr. [redacted]'s card. Mr. [redacted] can now access his money. As a courtesy, we reversed fees on Mr. [redacted]'s account for a total credit of $11.80.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes The Company Unblocked My Card And I Am Satisfied With The Outcome although it should not have been blocked to begin with I verified myself when I opened the card but I am greatful it was resolved within 8 days

Initial Business Response /* (1000, 16, 2015/11/16) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
November 13, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. Buenrostro,
On October 20, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint...

from [redacted] with respect to a block on his Reloadit safe that may be accessed via www.reloadit.com. Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and is the issuer of the Reloadit Pack.
Several consumers called to complain that they were defrauded into purchasing Reloadit Packs that were loaded to Mr. [redacted]'s safe. On March 9, 2015, Mr. [redacted]'s safe was blocked because it contained Reloadit Packs which had been reported in multiple scam cases. We suspected that this safe had been used to defraud several consumers. Per the Reloadit terms and conditions:
We may cancel or suspend your Reloadit Pack(s), Reloadit Pack Number(s), or Reloadit Safe at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity), subject to applicable law.
Since Mr. [redacted]'s safe has been associated with fraud, we [redacted] not unblock it and [redacted] not provide any type of refund to Mr. [redacted]. The money in his safe has already been refunded to the fraud victims.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/05/07) */
VIA Revdex.com WEBSITE
May 7, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 21, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to unauthorized transactions on his T-Mobile Visa Prepaid Card. Blackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
Mr. [redacted] disputed nine transactions that he claims he did not make. On April 23, 2015, we applied a provisional credit to Mr. [redacted]' account for all nine transactions. Three of them have been resolved in his favor (so the provisional credit on those transactions is now permanent,), and we have notified him to that effect. We expect to resolve the remaining transactions no later than May 18, 2015, and [redacted] notify Mr. [redacted] as to the results.
We consider this matter to be resolved. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com