Blackman Plumbing Supply

I have contacted our *** rep, *** ***, for some assistance with this matter. I also spoke with *** customer service regarding the complaint. I will be working with them to help resolve the customers issues

To Whom It May Concern:We have spoken with this consumer one time and one time only, on November 3, At that time she expressed concern about the balance saying she did not think she owed that much and was going to submit a formal, written dispute/request for validationThat was the last we
heard from her and have received no such dispute/requestFurther to this, I was not able to locate any record of any direct dispute with the credit bureausAs for her assertion about debt buyers, we are a third-party collection agency not a debt buyerWe do NOT own the debts in questionAs for our status as a corporation, not sure what records she may have been checking on but we are incorporated in Maryland and fully licensed to operate as a collection agency in that state, as well as multiple other statesShould the consumer wish to contact me directly, I would be happy to assist her further.Regards,Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc

I spoke with the consumer today and the situation has been rectified.Thank you,Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc

To Whom It May Concern:It is the policy of our agency that we do not release individual letters of satisfaction until all debts owed to a particular consumer are satisfied, unless required by lawThis consumer is a resident of Maryland and to the best of our knowledge and belief, there is no such
law in Maryland. The policy was set by our CEO and has been in place since we opened for business in It was not my intention to be anything less than respectful toward this consumer but I was not going to be able to give her what she wanted regardless of how many questions she asked or how she phrased those questionsWe submit updates to the credit bureaus as required by lawI attempted to explain to this consumer that our requirements under the law are account-specific as opposed to our companys' policy on release of letters, which is consumer-specificOur written policies are proprietary and not released to consumers unless required by law.I remain ready and willing to assist this consumer however I cannot violate our companys' policy.Regards,Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc

I was sure that I responded to this complaint, I am sorry If you did not receive it. I contacted *** *** and was able to determine what faucet he had and tried to troubleshot the problem. I did a conference call with the Tech department at *** *** and ** *** to
establish the problem and find out what part was needed to do the repair. I ordered the part and had it shipped via 2nd day air to the Huntington store for Pickup. *** or *** *** picked up the part on January *, 2015. I did ask ** *** to let me know if the part solved his issue. I have not heard back from him and this morning did leave him a message asking if everything had been resolved

To Whom It May Concern:This matter has been addressed with the consumer on several occasions, by our office as well as *** *** office, apparently to no availThe bottom line here is our client is a Medicare Part B provider and *** *** did not have Medicare Part B on
the date(s) of serviceAs Medicare was the primary carrier at the time, secondary insurance would not be applicable because the primary policy did not include coverage for the services renderedComplete and appropriate validation has been provided to *** *** and this is the second complaint he has filed on the matter with your organizationAs previously stated, both our office and *** *** office have attempted to explain this to *** *** yet he continues to file the same disputes and complaints over and over againThere is nothing we can do, there is nothing *** *** can doWe certainly do not have the ability to change Medicare rules which is apparently what would be required in this matter in order to satisfy *** ***.As *** *** has notified our office that he is represented by an attorney in this matter, we have no further comment or response at this time.Regards,Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It still shows no effort on the part of the businessI resent the insinuation that I am not willing to pay for services rendered for my children and myselfMy simple reason for not having paid to date is purely a lack of resourcesIt is in no way a reflection of my intent or desire to be accountable for needed medical care receivedThe suggestion that I have time to complain yet not to inquire about the validity of the charges is evasiveMy original premise was, and still is, that it should not be my responsibility to follow a detailed format, at my mailing expense (regardless how minimal), simply to know what I am being charged for--it's ludicrousThere is no ethical basis in reporting to someone's credit, calling them incessantly, implying that they are some kind of deadbeat or "bad person" for having medical debts and refusing to preliminarily explain the charges in detailI will take the matter seriously and will sort it out without the voluntary assistance of this collection agencyI am aware of the fact that I can settle my debts with the original debtor and will make strides to do so. I would also like to point out that after this complaint was filed, the original reports to my credit were removed and newly placed on my credit report as of the beginning of JulyI cannot tell you how I resent this practice of theirsThis is a manipulative tactic to keep the debt as a current complaint on my credit scoring and reporting and is extremely damagingDo they not understand these are people's lives they are affecting? Yes, I seek to repair my credit, through combining debts and paying off obligationsI feel no guilt for having this ambition in order to create a stable future for my family in purchasing our first home before I reach years of ageI find this company to be highly defensive and it is clear they are purely motivated by their fees as the collector, not by defending the "client" they representI have no desire to continue with this because it appears fruitlessI plan to handle my obligations--those that are necessary and mineI will handle this matter through other methods and regret that the communication has been so ineffectiveI give my best wishes to anyone else who is being quietly raked over the coals by this company.Thank you for your efforts
Regards,
*** ***

To Whom It May Concern:The balance due on the account in question is a combination of the remaining balance after insurance paid and finance charges assessed by the providers' office on the unpaid balanceThe patients' insurance issued payment in April and the provider began assessing finance
charges in June To date, we have been unable to confirm if the balance was previously paid to our client so we can neither confirm nor deny that any refund is dueWe will continue to address that matter with the providers' office.As for the consumers' credit, it is the policy of our agency to submit deletion requests for all paid medical and dental debt within days of receipt and clearance of payment resulting in a zero balancePresuming the consumers' payment, which is scheduled to be processed today, clears, we will submit a deletion request to the credit bureaus within the next days.The consumer is welcome to contact me directly with any further concerns or questions they may have, as well as to obtain letters confirming payment and the submission of the credit deletion requestMy direct phone number is noted below.Regards,Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.###-###-####

Dear Sir/Madam,This consumer has a total of debts here, however of them are beyond the statute of limitation for collection and credit reportingAs the remaining debts are the subject of this complaint, I will address them accordingly.All debts are owed to *** *** ***,
the emergency room physician group at *** *** in Warrenton VirginiaEach debt represents a different date of service and therefore cannot be combined into a single debtThe debts were placed with our agency between September and June I can offer no explanation as to why Ms*** is just now discovering them on her credit history but I can assure you they were not all just recently reported for the first time.On May 5, 2015, we received/processed an email inquiry from Ms*** requesting "direct contact information" for someone who could assist her in having the accounts removed from her creditOn this issue I need to be very clearMs*** makes reference in her complaint that she felt no one here was interested in helping her to "repair" her creditWe are NOT a credit repair company, we are a third-party collection agencyWe do not engage in the business of "credit repair" and are therefore not in a position to address that aspect of Ms***s' purpose in reaching out to usAs for credit deletion, it is the policy of our agency to submit deletion requests to the credit bureaus within days of receipt and clearance of payment which satisfies a medical debtWe cannot make any representation as to what the credit bureaus do with that information/requestWe cannot make any representation as to the affect the existence or removal of the accounts on/from her credit history would have on her credit score or credit worthiness.As for Ms***s' claim that she was "never given a chance to examine" the debts in question, I beg to differWhen her email was received in May, a reply was sent to her advising that we do not use email for purposes of routine communication and providing both a local and toll free phone number for her to call our officeWhen she did call, she was provided with instruction on how to obtain debt validation which she, by her own admission ("I did not send the letter"), did not follow thru withFor compliance purposes, we direct all consumers to submit their requests for debt validation in writingAgain, Ms*** chose not to do so.We remain very willing to assist Ms*** in whatever way we can, however she must follow our stated proceduresShe needs to submit a written request DIRECTLY to our office for debt validation and provide her current mailing address for that purposeWe will only provide the information via USPSMs*** has requested that we not contact her by phone therefore no one in my office can initiate a call to/with herShe may mail her request to PO Box *** Alexandria VA or fax it to ###-###-####Again, she needs to provide her current mailing address in her correspondence.Should you or Ms*** have any further questions or concerns, please do not hesitate to contact our office and/or the undersigned.Regards,Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The issue has not been resolved up this point only suggested possibilities by Blackman
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have spoken with the consumer on several occasionsOn the majority of those occasions, she acknowledged the debt, which was for medical services provided to her daughterDuring one of those conversations she even expressed a dispute claiming that the provider did "nothing" to help and/or
improve her daughter's health/condition for which she was seeking treatmentHer request for debt validation was received on April 5, and the information was mailed to her, at the address provided in this complaint, April 25, If she did not receive it, she is welcome to contact me directly for further assistance.Regards,Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc

We mailed a letter to the consumer in April 2016, however the address to which it was sent is in Annandale, VA and was provided by our client, *** ***The debt was eight months old when we received itThe collection fee is assessed by *** ***, in accordance with the terms and
conditions of their financial policy, a copy of which the consumer signed at the time of serviceWe have also made multiple attempts to reach the consumer by phone to no availShould the consumer wish to dispute the debt in writing, she may do so by writing to us at PO Box ***, Alexandria VA ***, by fax to *** or via email to cs@***.comIf she chooses the option of email, her account number must be visible on the subject line of the email or it will not be openedAs for any misinformation the consumer may have received from *** ***, that is beyond our control and not a matter that we can address on their behalfShould the consumer wish to pursue that issue further, she is welcome to contact the undersigned for additional assistance.Angela H***Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc*** ext ***

Dear Sir/Madam,For reasons of compliance, we cannot provide a response to this consumers' concerns using this forum. I welcome and encourage [redacted] to contact me directly and I will assist him to the best of my ability. My apologies for any inconvenience this may cause however providing a...

response in this forum could potentially violate federal collection law.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 THE ANSWER IS NOT TO MY COMPLAINT BUT A STATEMENT THAT BLACKMAN WILL CONSULT WITH AN OTHER COMPANY
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whm it may concern,I am responding to the complaint from [redacted]. He was a customer of one of the salespeople in the Huntington branch of Blackman. Sharon Staudigel was the sales associate who worked with [redacted]. She received an order from him in May of 2015. Many of the items on the...

order were special order items, meaning that we do not stock them and would be required to be ordered directly from the manufacturer. In instances like this, the salesperson is instructed to explain that there are no returns on special order items. The customer is required to sign-off on his order form evidencing his understanding and agreement with this. [redacted] did sign-off on these forms. He alleges that these items were fraudulently added to his order to boost up the profitability of the order. That is not the case and is offensive. He claims he did not know what he was ordering or signing for. He also paid for these items in full which would further evidence his agreement with the order being placed. He did call me shortly after placing his order asking that some items be deleted. I attempted to cancel them with the manufacturer but was unable to do so, due to the status the order was in with the manufacturer. He was upset and claimed fraud. I told him that he was likely in need of the tissue holder and towel bars ordered and to review the  items when they arrived. I also said that I would review any item he didn't want and if there were sales on them I would take them back into inventory. I also said, in an attempt to help, That any item that we did not have sales for, a return authorization would be requested but would be subject to a manufacturer imposed restocking fee. This is not a Blackman fee but one charged by the manufacturer. I next heard from [redacted] about 7 months later very upset claiming fraud again and wanting to return material. The manufacturer is not allowing a return after that length of time. None of the Blackman locations sell these items so putting them into inventory is not an option as they are not coded into out system. Also to clarify, Sharon was not fired. She was considered a valuable employee and I hated to see her leave. To accuse her of fraud and smear her reputation is as outrageous as for me to believe that this customer would pay for an order in full, evidence his agreement with the sales terms, including the non-return condition on special orders and then claim we defrauded him. I will forward copies of these signed forms once I gain them from our showroom support office. This is being sent by E[redacted] Branch Manager for Blackman, [redacted]. Pat R[redacted] asked me to respond and my e-mail address was not being accepted. Please feel free to contact me with any further questions that arise.Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Please provide evidence that you have met your duties under the law as a collections agency to include evidence of debt, and the non-arbitrary assignment of additional fee(s), and written intent to collect this debt on behalf of [redacted] in the first place, including my rights, none of which has been provided by you. If this additional fee is assigned by other than you, provide evidence that I agreed to said fee. As a collection agency, this proof would have had to been provided by the vendor who contracted you, in this case, [redacted]. 
Regards,
[redacted]

To Whom It May Concern:Please be advised this is the first notification we have received of this complaint. I'm not sure to whom you may have previously addressed this matter but nothing was received on our end.Presuming I have located the correct account, which I matched based on the phone number...

this consumer provided, he has previously received a letter from us notifying him that the matter in question had been placed with us for collection. He responded to that letter by mailing us a partial payment of $50.00. That is the one and only time we have had any contact with the consumer. We have placed several calls to the phone number provided in this complaint. However, each time we do, someone answers and immediately hangs up.If the consumer would like to receive documentation in support of the debt, he will need to contact our office, provide/confirm his current mailing address and get instruction on how to submit a written request for the information. Upon receipt of that request, we will secure the necessary documents from the original creditor and provide them to the consumer. Our main phone numbers are ###-###-#### or ###-###-####.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

Dear Sir/Madam,This consumer has only previously contacted us one time and that was by email. In that email, she did not provide the phone number we were calling and we were therefore unable to resolve the matter at that time. A reply was sent to her email asking that she provide the number we were...

calling however an automated response was returned indicating her email address was not accepting inbound emails from "unknown" sources. This left us without a means of resolving the issue for her.Based on the information provided in this complaint, the account in question was located and it was discovered that [redacted]' phone number was removed on June 12, 2015. We now consider the matter resolved and offer an apology to [redacted] for any inconvenience this may have caused her.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

The consumer was contacting us about a debt that is not in our database. She did not have an account number, only the amount due and the name of the original creditor. It was suggested that she contact the credit bureaus directly since we do not have the information. The consumer asked about the...

other accounts we do have in our database. When advised of those accounts, she claimed ignorance of them. As we have record of multiple requests for debt validation, she was asked if she was working with a credit repair organization and she said she was, however the name of that organization was never mentioned during the conversation. After the debts were identified, the consumer stated that they had all been removed from her credit history. She did NOT say they were not her bills. The response given to her was that action did not make the debts go away. She then said she was unconcerned with them. Since we could not assist her with the debt for which she was calling, and she was not interested in addressing the debts we do have in our system, continued conversation would have been a waste of time. The consumer was advised that there was nothing further for us to discuss and the call was ended. She was not yelled at nor was the content of the conversation as she states.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: 1.   American Collections continues to refuse and fail to address the very specific instances of misconduct and unprofessional behavior by their employee, Angela H[redacted], which I clearly set forth in my complaint.  2.   American Collections has refused and failed to retract its transparently false report it made on April 5, 2016, to all major credit reporting organizations, that I owe [redacted]. $749.00 even though [redacted]. had received payment in full of $655.89 from my health Insurance company, [redacted], eighteen (18) days EARLIER, on March 17, 2016.        Conclusive proof of that payment was contained in my fax dated 6/17/2016 to Shari C[redacted], Collections Manager, American Collections, which contained my request to American Collections to retract its demonstrably false report to the major credit reporting organizations that I owed [redacted]., $749.00.       Yet, in a brazen continuation of its pervasive bad faith, American Collections has refused and failed to retract its demonstrably false report about me to the major credit reporting agencies.       Instead of honestly acknowledging that it had made a false statement to the credit reporting agencies about the payment that had been made to its client, [redacted]., 18 days BEFORE it submitted a false report that the payment had not been made, American Collections has now indulged in its latest act of bad faith.        Specifically, in American Collections’ letter to me dated July 7, 2016, signed by a “Angela H[redacted]” who is identified therein as “Client Services Representative,” the latter misleadingly stated that my “account is considered to be a validly due and owing [sic] debt.”         Yet, significantly, the balance shown in the letter was $158.56 which is clearly not the balance of $749.00 that American Collections had falsely reported on April 5, 2016, to the major credit reporting agencies as owed by me 18 days AFTER it had been paid in full by my health insurance company.          The crucial question, therefore, which exposes American Collections unremitting bad faith is one that American Collections refused and failed to answer in its letter dated July 7, 2016 -- as it has also refused and failed to answer my questions listed in my last reply dated July 8, 2016. Here is the dispositive question:           How does a letter concerning a “debt” of $158.56 somehow constitute “validation” of the “debt” of $749.00 that American Collections had falsely reported to the major credit rep0orting agencies as owed by me?           Accordingly, I hereby demand that American Collections immediately and responsively answer that crucial question which goes to the heart of my complaint and my eminently reasonable request, among other things, that American Collections retract its false report about me to the major credit reporting agencies.             I also hereby renew my repeated request that American Collections answer responsively the list of questions set forth in my last reply dated July 8, 2016, regarding the very specific allegations of misconduct and unprofessional behavior by their employee, Angela H[redacted] “Customer Services Representative” and/or “Compliance & Quality Assurance Manager”) towards me which I had clearly set forth in my complaint.              In addition, I also hereby renew my demand for a letter of apology from the CEO of American Collections for the misconduct and unprofessional behavior of their employee, Angela H[redacted], towards me, as detailed in my complaint.  I hereby further request that the Revdex.com convene a hearing on this matter should American Collections continue to brazenly indulge in bad faith by refusing and failing to answer my questions and thereby: (a)  Seek to avoid talking responsibility for making a false report about me to the major credit reporting agencies on April 5, 2016; and (b)    Seek to avoid talking responsibility for the misconduct and unprofessional behavior of its employee, Angela H[redacted], towards me, as detailed in my complaint. 
Regards,
[redacted]