Blackman Plumbing Supply

We cannot speak to any errors that were made by the original creditor in posting the consumer's payment to another charge/account, which ultimately lead to the account being in collections. We would be happy however, to provide the consumer with the appropriate contact information for the original...

creditor should she wish to pursue that aspect of the matter further.As for the account being on her credit at this point in time, we submitted a request to all three credit bureaus in February 2016 to have the information removed from the consumer's credit. We cannot make any representation as to what the credit bureaus do with the information we provide to them. If the account continues to appear on the consumer's credit report, she will need to contact the credit bureau directly. We mailed her confirmation of her payment, as well as confirmation that we submitted the deletion request to the credit bureaus.Please note this matter was resolved over a year and a half ago. We have NOT reached out to the consumer since sending her the aforementioned letters.

** & [redacted] visited our Hicksville showroom yesterday and saw a sample of the sink we are offering as a replacement.  I am still waiting for the color samples, since the sink comes in 3 different colors.  As soon as I have them, they will be able to choose a color and we will place an order for them thru Kohler.

To Whom It May Concern:       This consumer does not agree that he owes a debt to our client. Rather than conduct telephone conversations in a polite and civilized manner, he has chosen, on more than one occasion, to be verbally abusive toward our staff. We do not...

require our staff to tolerate abusive consumers.     Our client, the medical provider that rendered services to him, has also stated he is a "rude and difficult patient", to the point where they had to discharge him from their practice.      I attempted to assist him personally, as did the Collections Manager, and he chose to be verbally abusive with both of us. Again, we cannot and will not tolerate abusive consumers berating and belittling our staff so we have chosen not to communicate with him on that level.      Validation of the debt in question is being mailed to the consumer, a required by law. Should he have additional questions or concerns, he may address them to our office in writing. Again, unless he chooses to conduct himself in a polite and civilized manner, and refrain from abusive and belittling language, we will not speak with him over the phone.      As our staff conducted themselves professionally and their efforts were met with belligerence, we do not feel an apology is warranted. Our CEO is aware of the matter and concurs with these findings. Regards,Angela H[redacted]Compliance & Quality Assurance Manager

To Whom It May Concern:After speaking with our Controller, I was advised since the transaction involves processing ACH payments, we can only process one transaction per day, per bank account. That is the reason we processed a single payment rather than four separate payments. If the consumer wants separate payments processed, she will need to contact our office by phone.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

To Whom It May Concern:As indicated in our most recent response, we will not be addressing this matter further.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern:The account in question was closed and returned to the original creditor in September 2013. A deletion request was submitted to all major credit bureaus that same month. We cannot make any representation as to what the credit bureaus do with the information. We provided...

letters to the consumer as well to confirm. If the account in question continues to appear on the consumers' credit, she should contact the credit bureaus directly as we have done all that we can do in that regard.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

To Whom It May Concern:I have reviewed a recording of the call with [redacted] and I believe there was some miscommunication. In that regard I would like to extend an apology to [redacted] on behalf of our agency and provide her with correct information.I have updated her account so she is not...

contacted by phone. As was explained to [redacted] we do not use email to communicate with consumers, we only use it to facilitate their submitting information to us. We are in receipt of a request from [redacted] to provide debt validation, which is her right by law. We have requested additional information from our client and will be mailing it to [redacted] upon receipt.As for the account being noted as a refusal to pay, our representative erred in making that statement and we again offer our apologies to [redacted]. Should you have additional questions or concerns, please do not hesitate to contact me. [redacted] is most welcome to contact me directly, my contact information is noted below.Regards,Angela H[redacted]Compliance & Quality Assurance Manager###-###-####

Although we do have this consumer in our database, I cannot locate any account with a balance of $94.00. Further to that, if the consumer wishes to have her dispute investigated, she needs to contact our office directly.

Dear Sir/Madam,It is our policy to request current contact information for every consumer we speak with. [redacted] refused to provide or otherwise confirm his current mailing address and requested that we not contact him by phone. Due to his refusal to confirm his address, he was directed to our...

website to make his payment. Additionally, we cannot accept [redacted] payments over the phone due to THEIR requirement that we have the consumers' signature for the transaction. Making a payment on our website satisfies this requirement as [redacted] will accept transactions processed in that fashion.Regarding the transaction itself, I checked with our Accounting Department and was informed that [redacted]s' card was run twice however the second transaction was voided. Our Controller advised me if [redacted] is "holding" that amount of money for the second charge, [redacted] should contact them directly and find out why because we did void the second charge. He further advises if the second transaction was actually processed by [redacted] should definitely dispute it directly with [redacted] as, again, the second charge was voided on our end.Should there be any additional concerns or questions, please do not hesitate to contact the undersigned.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

Dear Sir/Madam,Unfortunately there is nothing we can do to accommodate Ms. [redacted]. We must remain compliant with the myriad of laws we are required to follow, therefore our original response stands. Contrary to what Ms. [redacted] may believe, the accounts in question cannot be combined into a single account. Respectfully, I would point out that Ms. [redacted] has been provided with the means to obtain the information she wants. Why is it that she can take the time to submit a complaint to your office and then submit a rejection of our response to that complaint yet she cannot take the time to submit a request to our office for validation of the debts in question?Finally and again respectfully, while collection of the other 21 accounts that Ms. [redacted] has here may not be legally enforceable by law, it does demonstrate a history of her not satisfying the medical debts she has incurred over the years with our client. She seems more interested in "repairing" her credit rather than paying for medical services she and her children have received.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Will forward to my attorney and Social Security Administrations for further action.
Regards,
[redacted]

Dear Sir/Madam,We have conducted extensive research into this matter and while we do not refute that [redacted] is likely receiving these calls, we do not now nor have we ever had his phone number ###-###-#### in our database. We cannot find any evidence to indicate we are DIRECTLY dialing that...

number. The only records we have that involve that phone number are from the many times [redacted] has contacted our office regarding this most unfortunate matter. The only explanation we have is that a number we are directly dialing is somehow being forwarded/re-directed/ported to [redacted]s' number. We have attempted to narrow it down by using dates and times provided by [redacted] during his last call and have flagged numbers that were called at approximately the same time as [redacted] received these calls. We are hopeful that this eliminates the problem however since we cannot positively, with 100% certainty, identify the number(s) involved we cannot guarantee resolution at this time.We have also reached out to the various software vendors we use for our account database and our automated dialing equipment for assistance and are waiting to hear back from them as to any additional steps we can or should take in this matter.In conclusion, we have offered our apologies to [redacted] in the past and we hereby offer them again. There is nothing further we can do at this time. [redacted] is always welcome to contact me directly should he wish to do so.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
I processed four payments with 4 different check numbers using the online tool. I have documentation for each one but yet this company did them as one payment. I will look into the law to see if that can be done . 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We stand behind our original response and welcome the opportunity to assist the consumer further provided she contacts us directly as requested.

To Whom It May Concern:Since October 2007, this consumer has had twelve debts owed to three different creditors, all medical, placed with our office. It is the policy of our agency, to allow a 60-day grace period between the date we receive an account and the date it is initially credit-reported. If...

the balance is satisfied within that period of time, the account will not be reported. It is also the policy of our agency to report to the credit bureaus twice per month, on the 5th and 20th or next closest business day. Finally, it is the policy of our agency, effective October 1, 2014, to request deletion of paid medical debt within 60 days of receipt and clearance of payment. That policy was made retroactive when it was put into effect.The status of the twelve debts are as follows:Three are paid in full. Of those three, only one was ever credit reported and a deletion request for that one was submitted to the credit bureaus in November 2014. One was closed and returned to the original creditor without any collection activity having occurred.Eight accounts remain unpaid. Of those eight, only four of them have been credit-reported.We have no control over and cannot make any representation as to what the credit bureaus do with the information we provide to them. Furthermore, we cannot speak to what impact, if any, our information has on the consumers' credit history/rating. As for the consumers' assertion that we may use other names, please note we are American Collections Enterprise, Inc. We use the acronym [redacted] as well as [redacted]. We are not associated with [redacted], or [redacted]. We do not purchase or sell debt.We are the collection agency for [redacted]. They are one of the three creditors to whom the consumer owes a debt.As for the consumers' desire to receive an "adjustment" to her credit, this is not within our power to do. Further to her demands, we cannot prevent the sale of any of these debts as we do not own them to begin with. We also have no record or indication that she has overpaid or paid any debts more than once so we are not in any position to reimburse her. In conclusion, the only one of her demands that is within our control is to cease communication with her. In that regard, I have flagged the account for no further communication. I would however point out, lack of communication will not make the debts disappear and it is in the best interest of [redacted] to contact our office and attempt to resolve the outstanding balances due.Regards,Angela H[redacted]Compliance & Quality Assurance ManagerAmerican Collections Enterprise, Inc.

Review: I purcharesed a Newport Brass fawcett fixture with a guarantee from Blackman. The fawcett is broken and malfuntions with water spraying from the hose. This product was sold with a guarantee as to its quality and workmanship. I have written, called and visted Blackman for a year and half and they have promised a remedy with no results. They did send me a mis-matched plastic hose which does not relate to or fix the problem.Desired Settlement: Full refund of purchase price.

Business

Response:

I was sure that I responded to this complaint, I am sorry If you did not receive it. I contacted [redacted] and was able to determine what faucet he had and tried to troubleshot the problem. I did a conference call with the Tech department at [redacted] and [redacted] to establish the problem and find out what part was needed to do the repair. I ordered the part and had it shipped via 2nd day air to the Huntington store for Pickup. [redacted] or [redacted] picked up the part on January *, 2015. I did ask [redacted] to let me know if the part solved his issue. I have not heard back from him and this morning did leave him a message asking if everything had been resolved.

Review: It is very hard to point one problem as I encountered one after the next with this company: In short on April **, 2013 I ordered a shower tray under the condition to be delivered within 24 hours, 48 hours at the most.

The sales man [redacted] guaranteed I will be delivered on time. Then I went thru a serie of disappointment: Late delivery, damage products delivery, poor customer service, no follow-up,lies....

After several attempt and having to frighten them that I was going to start legal action, a [redacted] finally returned my call and agreed to refund me all delivery charges, and overnight fees as well as a 20% discount on my shower tray.

I finally received the shower tray on June *, but never did receive the refund that was promised to me. Tired of trying to contact them so many times, I handed the case to [redacted], still no news from Blackman...

Please helpDesired Settlement: Just want what was promised to me by the [redacted] , the refund of all delivery fees + 20% discount on the product

Business

Response:

To Whom it may concern,

A credit for the amount of $242.63 has been refunded to [redacted]'s credit card

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: purchased two toilets from Blackman. the salesman [redacted] promised me that the toilets will be suitable for my apt. However, the plumber took a look at the toilets and recognized that those two toilets were unuseable for my bathroom. My contract [redacted] immediately contact Blackman to purchase 2 toilets due to time contraints with Blackman Flushing. Afterwards, I contact [redacted] about returning the toilets. He kept on telling me that he will take care of it and send someone to pick up the toilets. 1 weks went by and still didn't hear from anyone from Blackman. I stopped by Blackman [redacted] to see [redacted] to confront him. it was at that time we went over the invoice and realized he over charged us. [redacted] at time came over and agreed with me. another week went by still no news. My husband forward an email to [redacted] and requested the toilets to be pick up and refund the credit card. that was 9-*-2013. My husband sent an follow up email on 9-*-2013 and called [redacted] that same day. [redacted] said she would talk to [redacted] and arrange it. It's been 1 month all together and we still have no answer from them. the total amount that Blackman need to refund us is 2269.73.

Btw. [redacted] kept on telling us that the toilets works in our apt. I called [redacted] and exchancged email with them. They clearly told us that [redacted] gave us the wrong model.

This is a dirty practice. if they sale customer the wrong product they should take it backDesired Settlement: Have Blackman sent people to pick up the wrong toilets and refund us the money through credit card.

Business

Response:

To Whom It May Concern,

Blackman has refunded [redacted]'s account for the total of $2107.28. Receipts were sent on 10/**/2013. Reason for the $162.45 difference is the **'s were calculating incorrectly.

Thank you