Blackridge Hall Bed & Breakfast

Window Max received the sashes from the manufacture but the mane on this order was misspelled on the labelWe have been calling the wrong number for several weeksWe received this compliant and delivered and installed the sashes the same business daySorry for the confusionBraden MilesWindow Max Inc

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Estimates are just that - an estimate and that estimate was obtained over one year agoBecause of the additional time that lapse the estimate was no longer good and damage increasedI reject the offer and would like to ask Revdex.com to arbitrate a settlement between the partiesI am prepared with advance notification to have witnesses attend the arbitration and I will present my on case as both a owner and sworn law enforcement office of the Commonwealth of Virginia Regards, [redacted]

Mrs [redacted] Again I'm sorry your having a problem with the material we sue on your homeWindow Max is a state licensed contractorWe do not manufacture anythingThe state of Virginia requires us to provide a one year labor warranty on anything we installWindow Max normally extends this to five years to cover anything that is covered under warranty from the manufactures we useI have offered to fix your problems at rate that is 50% our standard charges since the manufacture is not covering this claimAgain if you would like to talk to the manufacture please call [redacted] in Roanoke at [redacted] *** [redacted] ***Window Max

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We still have not received the check you said you mailed November Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The woman I spoke to at WindowMax did not say they would try but that they would be here by the end of the weekI realize that it nearly a hour drive for them to come here but when someone calls and tells me, himself, that he will be here on a certain date and at a certain time I expect him to be hereAs for the window sash that arrived yesterday; I happened to be going out for the mail when I noticed it sitting against the wall of the houseI have a doorbell outside my front door and can here it both upstairs and in the basementWhoever delivered the window didn't even attempt to let me know they were here otherwise the problems with the sash could have been taken care of at that timeAs it was I was able to fix the problems and install the sash myselfAgain, the issue of quality control comes upIf they had taken time to inspect the sash when it arrived at their business they would have seen the obvious problems and corrected them before dropping it at my houseI have a call to the manufacturer waiting for them to respond to let them know that I do not need another sashI will, in the future go to this business' competitor if I need any work done and will not recommend WindowMax to any of my friends or neighbors Regards, [redacted]

Mr***, I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contracted with Window Max to purchase & install replacement windows & wrap the windows I did not contract with [redacted] I have already paid you once to wrap my windows If I understand you correctly you are saying you are not willing to stand behind your work even though the materials you used were defective It seems you are also stating that window wrap isn't expected to last more than years which is unheard of The materials you used on my home were defective! You even stated yourself that you received a bad roll of aluminum that was subject to peeling! It should not be my responsibility to pay for repairs when your company is the one that installed defective materials.At the time the first window trim peeled you stated that the trim was under warranty I stated at the time since the materials you used were defective shouldn't all the trim be replaced since it was defective You stated to myself & my husband that wasn't necessary as you would replace each window trim as it peeled If I understand your response correctly you are saying you are not willing to honor your word My husband & myself took you at your word I guess that was our mistake.I did not purchase the materials from [redacted] I purchased the materials from Window Max with the guarantee that you only used the best quality materials While the trim was under warranty you wouldn't replace all the trim to prevent additional peeling even though you knew the material was defective I feel you should replace the trim at no cost as I paid you the first time in good faith.The attachment you sent did not open It was a login to AOL.Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not feel my issue is resolved as Mr [redacted] knew the trim was defective & subject to peeling I never received a letter from Window Max It also started peeling a few years ago I think the peeling window trim should be replaced free of charge due to the fact that Mr [redacted] told me the trim he used was defective I paid extra for these windows due to Mr [redacted] guarantee that he would stand behind his work The trim he removed had been there for over years & never peeled.Thank you, [redacted]

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not ever remember receiving a quote of $1,to fix the issue and would like Window Max to provide where I so stated that amountWe have had another contractor fix the issue as of last Thursday which required to removal of all shingles on the front side (street side of the home) and once removed sections of wood were found to have rotted due to the poor workmanship from and the continual ignoring of our calls and e-mails since I have pictures of the damaged area and the fact that Window Max installed ice & water shield in the valley's but not on the flatter portion of the roof resulted in the areas failure and continual leaking leading to rotten woodAfter the roof was finally fixed this past Thursday no leaking is occurring nowOur cost to fix the issue was $and unless Window Max can produce an e-mail from me or other written quote from me we expect a refund of $- if Window Max can supply that e-mail quote then we will settle on the $1,refund being offered and expect any refund to be paid to us within the next days Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Window Max stated they would be here on Monday, October to make repairs - they called and rescheduled to Wednesday, October Yesterday, 10/14, they didn't show up or call to let me know they weren't coming Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] was aware of the windows peeling prior to the warranty expiration! He also informed us at that time the roll of trim he used on our home was defective & subject to peelingAt the time the first window peeled we requested all the defective trim be replaced Mr [redacted] informed us that it wasn't necessary as he would re-trim each window as it peeled He NEVER informed us there was a time limit on the warranty on the trim He is just now saying the trim is no longer under warranty I called him for months& I never received a response until I contacted the Revdex.com!!At this point the only resolution to this problem would be a refund of $which we paid him to trim our windows Regards, [redacted]

Mr [redacted] ,I glad you finally received your refund checkYou did not mention anywhere in your complaint that you had a roof leakWe installed a patio cover on the back of the home and when we installed it you were notified by two different installers that the roof on your existing home need major repairI have talked to the installers and they informed me that your daughter's husband would replace the missing shinglesI would recommend calling a roofing company and have the entire roof replacedThere were several places that the wood under the shingles was completely soft due to rotI feel this complaint should be closed because we have settled all issues in the complaintBraden Miles

Mr, [redacted] , I understand you are still not happy with the vinyl railing installed on your front porchOn November our crew came out and replaced the front section of railing and straighten the front porch postThey had to move the post so the custom vinyl gate that was ordered would fit properlyYour gate has arrived and we would be happy to install it nowWe also have all your documentation for your tax credits ready to send out of the officePlease call our office to set up a time so we can install the gateBraden MilesWindow Max Inc.,

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 7-1-work was completed on my house, except for porch gate to be installed around July Later defective work was discoveredAfter to months of No Response to denial, Brandon Miles of Window Max came to my house and agreed work was performed incorrectlyBrandon told me he would straighten post beside steps by moving top of post over to install gateWorkers came on Friday Novwhile we were out of town and moved the bottom of the post over by kicking it which put the bottom off center to the stepsThis is a much worse mess than I had before

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received the $refund
Regards,
*** ***

I am sorry for the delayOur communication should have been betterAll materials have arrived and our office will be contacting you soon for the crew to fix the issues you haveWe will contact you no latter than Tuesday Oct to arrange a time to do the repair. Braden MilesWindow Max

The refund check to *** *** for $has never cleared the bankI will send out a cashier’s check for $first thing this morningBraden MilesWindow Max

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have
NOT received a refund as of 12/24. If MrMiles mailed a refund it has not come and today's mail has run. I would be satisfied, at this point, to have the $refund however that has not happened as of yet. My experience with MrMiles has been that he continues to make statements that bear no truth

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We received the $check on Thursday, 12/ However, the roof is still leaking and it is under warranty Please have someone come back again to make the necessary repairs
Regards,
*** ***