Blackridge Hall Bed & Breakfast

Mr***,
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contracted with Window Max to purchase & install replacement windows & wrap the windows I did not contract with *** I have already paid you once to wrap my windows If I understand you correctly you are saying you are not willing to stand behind your work even though the materials you used were defective It seems you are also stating that window wrap isn't expected to last more than years which is unheard of The materials you used on my home were defective! You even stated yourself that you received a bad roll of aluminum that was subject to peeling! It should not be my responsibility to pay for repairs when your company is the one that installed defective materials.At the time the first window trim peeled you stated that the trim was under warranty I stated at the time since the materials you used were defective shouldn't all the trim be replaced since it was defective You stated to myself & my husband that wasn't necessary as you would replace each window trim as it peeled If I understand your response correctly you are saying you are not willing to honor your word My husband & myself took you at your word I guess that was our mistake.I did not purchase the materials from*** I purchased the materials from Window Max with the guarantee that you only used the best quality materials While the trim was under warranty you wouldn't replace all the trim to prevent additional peeling even though you knew the material was defective I feel you should replace the trim at no cost as I paid you the first time in good faith.The attachment you sent did not open It was a login to AOL.Regards,
*** ***

Two refunds have been mailedI provided a copy to the Revdex.comThis morning I checked the mail and both the check and the cashiers check has been returned to us as undeliverable I will check address and resend priority mail. Braden MilesWindow Max

There is no doubt that our company dropped the ball in handling this problem from the startTo say were lying is extremely harshI was going off the original complaint from this customer as to the timeline that we last talked to themThis customer stated in his complaint that the last time we talked was June of I can offer to different offers to this customer 1.Last June he stated that the repair was quoted to him as $and I agree the repair would have cost us around thatWindow max agrees to offer $refund2 We will drop everything were doing and arrive in the next days to address and fix his problemAgain I’m sorry I thought this issue had been addressed last year. Braden MilesWindow Max Inc

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I paid extra for these window due to the fact that Mr*** promised to stand behind his work Mr*** informed me that the trim he had used was defective He should have replaced it at no charge due to the fact the material he used was defective I should not have to contact the company as he knew the materials were defective.The trim started peeling about or years ago I asked Mr*** at the time about replacing it as it was defective He stated to myself & my husband that he would replace the trim as it peeled I now have more windows that are peeling.Everyone I know who has had their windows replaced has never had this problem!!!As stated Window Max should stand behind their work especially since the materials they used were defective
Regards,
*** ***

A default letter is provided here which indicates your acceptance to have the complaint be handled through Arbitration.
Revdex.com:
I would like my complaint ID ***, to be handled through an Arbitraion hearing
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** was aware of the windows peeling prior to the warranty expiration! He also informed us at that time the roll of trim he used on our home was defective & subject to peeling. At the time the first window peeled we requested all the defective trim be replaced Mr*** informed us that it wasn't necessary as he would re-trim each window as it peeled He NEVER informed us there was a time limit on the warranty on the trim He is just now saying the trim is no longer under warranty I called him for months& I never received a response until I contacted the Revdex.com!!At this point the only resolution to this problem would be a refund of $which we paid him to trim our windows Regards,
*** ***

The homeowner has already agreed in a previous statement to accept our offer of $to settle this complaint.Quote from June email"Thus we are contacting you to see if you will finally address the issueOne estimate we already got was $1,to correct the problem created by your installers not doing the proper work."We are offering this settlement as a good faith offer to avoid litigation.Due to this homeowner threatening litigation any further communication will be forwarded to our attorney for responseBraden MilesWindow Max Inc

On may 17th in front of the homeowner I reordered the sash that came in wrong from *** ***I asked for the sash to be direct shipped to this customers addressAt that point I thought we were finishedAbout three weeks ago my office got a call saying this homeowner had not received the
sash yetI called *** *** and it had not been shipped for some reason but it would be sent on the next truckWe received the sash at our office last week and we called this homeowner Wednesday and yes we said we would try to get it there by the end of the weekThis house is a hour round trip from our office and we were setting up other service calls in that area to avoid multiple trips that far awayOn Monday morning we receive a call wanting us to arrive Tuesday to another service callWe called this homeowner and left a message stating we would not make it there until TuesdayWe dropped off the sash yesterday Mr *** did call yesterday and left a message that he was unhappy with the sash that was dropped offI contacted *** *** and spoke to a customer service Rep and reordered a new sash for himThe customer service rep is named *** and she can be reach at * *** *** *** *** is the company who manufactured your windows and the company responsible for the warrantyPlease contact them direct if you have any questions regarding this warranty claim

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Estimates are just that - an estimate and that estimate was obtained over one year agoBecause of the additional time that lapse the estimate was no longer good and damage increasedI reject the offer and would like to ask Revdex.com to arbitrate a settlement between the partiesI am prepared with advance notification to have witnesses attend the arbitration and I will present my on case as both a owner and sworn law enforcement office of the Commonwealth of Virginia.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and would like Option - the refund of $400. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

A default letter is provided here which indicates your acceptance to have the complaint be handled through Arbitration.
Revdex.com:
I would like my complaint ID ***, to be handled through an Arbitraion hearing
Regards,
*** ***

Window Max received the sashes from the manufacture but the mane on this order was misspelled on the labelWe have been calling the wrong number for several weeksWe received this compliant and delivered and installed the sashes the same business daySorry for the
confusion. Braden MilesWindow Max Inc

Mrs ***. Again I'm sorry your having a problem with the material we sue on your homeWindow Max is a state licensed contractorWe do not manufacture anythingThe state of Virginia requires us to provide a one year labor warranty on anything we installWindow Max normally extends this to five years to cover anything that is covered under warranty from the manufactures we useI have offered to fix your problems at rate that is 50% our standard charges since the manufacture is not covering this claimAgain if you would like to talk to the manufacture please call *** in Roanoke at *** *** *** *** ***Window Max

Mrs***I would first like to say I'm sorry that your project took so long to completeAs I have stated before, I have complete control over my crewsThe new siding and new windows, doors and railing and roofing were completed by my crewsI told you from the start I would have to sub out
the foundation concrete and brick workI do agree we had problems with those sub contactorsI trusted a long time sub of our company and he let me downWhen we both agreed to get rid of them the project went betterAgain Im sorry but I did do everything I could when I realized we had a problemMost of the delays were our fault but two weeks were from having a cleaning crew to come in and clean all the bat dropping out of our work area so my crews wouldn't get sick.I will try to address each issue you haveYour concrete has a couple of small service cracks and it is acceptable according to area concrete expertsThere are two things that concrete will doOne, get hard. Two, crackIt is also clearly marked on your contract that the finish on the porch was to be broom finished.The railing was installed correctly according to manufacture's directionsEnclosed is the copy of the installation instructions I mail to you a few weeks ago. The installers who installed the railing have been installing railing like yours for the last years for my companyThis is the first time somebody complained about there workThe vinyl railing is pre cut holes for the railing and it cant be installed wrong. Yes, I did agree to furnish you a gate however it was not on the contract nor agreed to do until the last day we were working on your propertyI am running into problems getting the gateA double gate takes up inches to installI only have inches between the two postIf I would have know sooner in the project I would have built the porch and made sure there was plenty of space for the porchI have ordered several items from the plant to try and make a gate workI believe I now have a solution to the gate problem but is does take time getting custom parts inI should have the solution in at any moment.I have also attached the letter that was sent to you several weeks agoYour copy of your contract and canceled checks is your receipt for the work done. Again, Thank you for your business and I should have the gate issue fixed very quickly now.Braden MilesWindow Max Inc

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We reject the offer from Window Max still because of the following reasons:1) the issue is due to workmanship or lack thereof by Window Max and has nothing to do with building codes2)the issue is not due to improper siding as Window Max claims - hopefully pictures are attached showing the area that was uncovered is not where siding would occur but lies in the middle of a flat area of the roof.3)we mailed a certified letter to an address on a card provided by Window Max when the work was first completed in on 07/08/certified mail which was returned by the post officeWe again sent the letter to another address I obtained by calling their phone number and mailed again on 07/18/Window Max agents signed for the receiving the letter on 07/20/- not just the week before last as Window Max claimsI have copies of all mailing receipts SINCE THEY WERE SENT CERTIFIED MAIL4)We are prepared to move forward either with arbitration or through a warrant in debt filed with the courts for the amount it has cost us to fix the issueI have a roofer prepared to testify, and at least neighbors to testify that the issue has existed since and we are seeking $- cost of repairs.5)the issue is due to allowing water to drain through the roofing into a crack in the sheathing that not only caused water to seep through the soffit vents but also rotted out to areas of wood as hopefully you can see on the photos - I have at least photos and can provide some other way IF these do not come through.Again - we are seeking the cost of repairs which Window Max could have easily addressed earlier themselves IF they had only responded in a timely manner and as evidence that I have can show - Windown Max dodged addressing the issue for plus years since the work was completed by Window Max in
Regards,
*** ***

$refund has been made.Braden MIles

Mrs***,Again I'm sorry your having a problem with the trim coil around your windowsAttached is the letter from the manufacture stating they do not warranty the trim. We did not know at the time of install which was over years ago you would have this problemOur standard charge for wraping a windows is $I would be happy to offer you to do the work at%off and wrap any window you have for $37.50each.Please contact the manufacture *** at *** *** *** if you would like to complain that they are not standing behind their materialBraden ***Window Max

Please see the IReport provided by GAF reissued on 1/2016ease see Installation and Conditions of useI would like to state according to the attach information Window Max Incfollowed all building codes and installed the roof properlyI still believe your problems arose from improper flashing and that was not part of your contractTo remove old siding and replace flashing.I do apologize again for not being more responsive in your request for service last yearThis is not a excuse but I do deal with multiple issues on a hourly basis and I'm sorry your request for service “fell thru the cracks”I would like to state that last week we received your certified mail requesting us to fix your problem that said if it wasn't fix in days you would notify the Revdex.comThere was one little problem we received the letter days after you made the complaint For all these reasons we are refusing to refund $ The section you demanded to have Snow and Ice Shield on should not have it on due to it is not vented properly by codeThere is no way properly vent sectionI have also included to sections from VA build code concerning the items in question and if we installed your roof properly and according to building codeUnderlayment application. For roof slopes from two units vertical in units horizontal (17-percent slope) and up to four units vertical in units horizontal (33-percent slope), underlayment shall be two layers applied in the following mannerApply a minimum 19-inch-wide (mm) strip of underlayment felt parallel with and starting at the eaves, fastened sufficiently to hold in placeStarting at the eave, apply 36-inch-wide (mm) sheets of underlayment overlapping successive sheets inches (mm), by fastened sufficiently to hold in placeDistortions in the underlayment shall not interfere with the ability of the shingles to sealFor roof slopes of four units vertical in units horizontal (33-percent slope) or greater, underlayment shall be one layer applied in the following mannerUnderlayment shall be applied shingle fashion, parallel to and starting from the eave and lapped inches (mm), fastened sufficiently to hold in placeDistortions in the underlayment shall not interfere with the ability of the shingles to seal. Ice barrierIn areas where there has been a history of ice forming along the eaves causing a backup of water, an ice barrier that consists of at least two layers of underlayment cemented together or of a self-adhering polymer-modified bitumen sheet shall be used in lieu of underlayment and extend from the lowest edges of all roof surfaces to a point at least inches (mm) inside the exterior wall line of the building

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not ever remember receiving a quote of $1,to fix the issue and would like Window Max to provide where I so stated that amountWe have had another contractor fix the issue as of last Thursday which required to removal of all shingles on the front side (street side of the home) and once removed sections of wood were found to have rotted due to the poor workmanship from and the continual ignoring of our calls and e-mails since I have pictures of the damaged area and the fact that Window Max installed ice & water shield in the valley's but not on the flatter portion of the roof resulted in the areas failure and continual leaking leading to rotten woodAfter the roof was finally fixed this past Thursday no leaking is occurring nowOur cost to fix the issue was $and unless Window Max can produce an e-mail from me or other written quote from me we expect a refund of $- if Window Max can supply that e-mail quote then we will settle on the $1,refund being offered and expect any refund to be paid to us within the next days.
Regards,
*** ***

I am sorry you are having a problem with the PVC trim around your windowsI did forward you the letter from the manufacture that states the PVC trim has no warrantyYour windows are covered by the manufactures warranty*** manufactured your windows and *** supplied and manufactured
the PVC trim you are having a problem withWindow Max does not make these products we simply installThe state of VA requires us to warranty workmanship for one yearI have included in this response the letter from *** stating there is not a warranty on your trimIF you have any questions please contact them directly at *** *** ***They do have a office in Roanoke off of ***The manager for the branch is named *** ***As we have stated before We would be happy to rewrap your windows with new trim however after years we will not cover this costThe price to rewrap the windows will be $each including labor Braden ***Window Max