Blackridge Hall Bed & Breakfast

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am sorry but the contractor is lying - I have e-mails within the last months indicating they knew the issue was still resolved and offering / indicating an order of shingles to correct the problemI also have neighbors who are witnesses to the response. I do not accept the contractors responseThe contractor has failed to address the remaining issue for nearly years now and this no responsive and evading the issue has now caused other damage and in order to color match the shingles the entire front side of the house has to be re-roofed and ice & water shield HAS to be installed AS also indicated by GAF (maker of the shingle) and at least other contractors. I will only accept payment in the sum of $3,(cost of us having another contractor do the work.
Regards,
*** ***

Mr ***, I am sorry we are still having a problem with your storm door we ordered for youWe still do not have the product to install on your homeI know our last conversation with your daughter was 10/11/and a door we ordered did arrive that dayI regret that the door I ordered will not
workI have ordered another door from another manufacture and it is due to arrive 11/8/My company has already invested $in the cost of two doors we can not use not counting the cost of the new door that was ordered on 10/12/16.Im sorry I did not return your call last week however I was out of town all last week.I know it has been a long wait on getting your storm door installedI do have three options for you OneWait on the new brown door to arrive on 11/8/16Two We can install a white door this week.Three Refund the cost of the door to you ASAPThe refund would be $400Please just let us know on how to proceed Braden MilesWindow Max

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 7-1-work was completed on my house, except for porch gate to be installed around July Later defective work was discoveredAfter to months of No Response to denial, Brandon Miles of Window Max came to my house and agreed work was performed incorrectlyBrandon told me he would straighten post beside steps by moving top of post over to install gateWorkers came on Friday Novwhile we were out of town and moved the bottom of the post over by kicking it which put the bottom off center to the stepsThis is a much worse mess than I had before

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The woman I spoke to at WindowMax did not say they would try but that they would be here by the end of the weekI realize that it nearly a hour drive for them to come here but when someone calls and tells me, himself, that he will be here on a certain date and at a certain time I expect him to be hereAs for the window sash that arrived yesterday; I happened to be going out for the mail when I noticed it sitting against the wall of the houseI have a doorbell outside my front door and can here it both upstairs and in the basementWhoever delivered the window didn't even attempt to let me know they were here otherwise the problems with the sash could have been taken care of at that timeAs it was I was able to fix the problems and install the sash myselfAgain, the issue of quality control comes upIf they had taken time to inspect the sash when it arrived at their business they would have seen the obvious problems and corrected them before dropping it at my houseI have a call to the manufacturer waiting for them to respond to let them know that I do not need another sashI will, in the future go to this business' competitor if I need any work done and will not recommend WindowMax to any of my friends or neighbors
Regards,
*** ***

I would first like to say I'm sorry you believe your still having a problem with your roofWe addressed this issue months ago and I thought this issue was fixedOur company has not heard from you in over a year,I will address each issue one at a timeI can not address about a valley being
finished incorrectly due to the job being done four years ago however we agree it is not a problem nowLeak from exhaust fanI have to disagree that we damaged this ventAfter spending about man hours trying to find this problem we did replace this ventThe damper in the vent and the location of this existing vent caused water to splash in it in heavy rainsThe contract did not state we were to replace this ventWe did perform all labor free of chargeWe did add drip edge in behind guttering and tighten gutter so water would not drip behind gutterI have to disagree with you on this last issueThe roof does not need to be replacedI thought are service department added flashing last year to solve the issue of the water dripping through the vinyl soffitIf we did not it was a oversight and we would be happy to do this service free of chargeCode in Virginia does not require snow and ice shield to be applied in this area The building code ('IRC) restricts asphalt shingles to a minimum slope of in and requires felt underlayment installed in "double coverage" fashion but does not address the use of Ice & Water Shield as underlayment in this conditionSelf-adhering polymer modified bitumen sheeting (Ice & Water Shield) is mentioned as "Ice Protection" at eaves in cold climates in lieu of two layers of felt cemented togetherThe slope of this area is over a 2/pitchIF you still have a problem in this area it is due to water running between the shingles and where the vinyl siding touches the roofPlease contact our office and we will be happy to schedule a service call in the next two weeks. *** ***Window Max Inc

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We still have not received the check you said you mailed November
Regards,
*** ***

Mr***,I glad you finally received your refund checkYou did not mention anywhere in your complaint that you had a roof leakWe installed a patio cover on the back of the home and when we installed it you were notified by two different installers that the roof on your existing home need major repairI have talked to the installers and they informed me that your daughter's husband would replace the missing shingles. I would recommend calling a roofing company and have the entire roof replacedThere were several places that the wood under the shingles was completely soft due to rot. I feel this complaint should be closed because we have settled all issues in the complaint. Braden Miles

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not feel my issue is resolved as Mr*** knew the trim was defective & subject to peeling I never received a letter from Window Max It also started peeling a few years ago I think the peeling window trim should be replaced free of charge due to the fact that Mr*** told me the trim he used was defective I paid extra for these windows due to Mr*** guarantee that he would stand behind his work The trim he removed had been there for over years & never peeled.Thank you,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Window Max stated they would be here on Monday, October to make repairs - they called and rescheduled to Wednesday, October Yesterday, 10/14, they didn't show up or call to let me know they weren't coming
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am writing because I see you have closed out my complaint against Window Max - Compliant #*** - I thought I would forward you the e-mail below form Braden Miles with Window Max dated September As you can see below after several e-mails and a in person confrontation during the summer in which he stated he would do the repairs needed as he does below - but after not showing when stating he would be there in weeks below and admitting that ice & water shield was needed then ignoring my follow up e-mails after this one asking where they were - you can see how frustrated we became. I believe whatever business rating his company has should be down graded and if not I'm not sure what good it does to complain as a consumerBecause of non-responsiveness by the business dating back years we hired another contractor to redo the work at a cost of $to us Part of the proof is below and I would hope you would add this to your fileBecause of the poor workmanship and lack of response we refuse to let him to the work which he has admitted he would do on a number of occasions but then did not - just like below.Thank you for what assistance you have provided and I hope you better understand our side of the story and why I have stated the business was lying. From: *** ** *** Sent: Tue, Jun 9, 3:pmSubject: Past Installation WorkBraden, My neighbors *** * *** *** said I should contact you one last time concerning a roofing job that you did for us a couple of years agoWe had contacted you after installation with several issues - some of which you eventually addressed but two issues still remain. 1)We still have water leaking behind the gutter area going down the back steps due to no drip edge / flashing being installed under the new shingles that were put down just before the gutter.2)We still have water that leaks through the front porch soffit when it rainsThis seems to be due to know flashing installed along the slope line between one roof pitch & siding where the roof slopes. This is according to roofing experts that we had come out earlier this year. Our concern is that if not fixed the soffit boards or the trim work covered by siding behind the gutter will eventually rot outWe explained to *** * *** that he have never corrected the problem - but they felt that you might correct the issue now since you apparently reorganized and no longer have the same partner. Thus we are contacting you to see if you will finally address the issueOne estimate we already got was $1,to correct the problem created by your installers not doing the proper work. Please do not hesitate to contact us - if we hear nothing then I'll know your response and will inform folks accordingly. Thank you, ** ***Sent: Wednesday, June 10, 8:AMTo: *** ** *** Subject: Re: Past Installation WorkMr***, The last email and communication I received from you on 9/23/stated that the problems had been fixedI can not address issues if I do not know there is a problemI will stop by and take a look at the issues either later this week or first of next week. Braden MilesWindow Max Inc.From: *** ** *** To: Braden MilesSent: Wed, Jun 10, 8:amSubject: RE: Past Installation WorkThank you - but these issues were never corrected and have existed since the job was doneWhat was corrected was the vent cap issue that was leaking into the house in the bathroom ceiling, and the missing shingles that were not done correctly going down the valley on the back side. I did speak of the issue several times and sorry if you did not understand they still existed.From: Braden MilesSent: Saturday, June 13, 7:AMTo: *** ** ***Subject: Re: Past Installation Work Yesterday we added drip edge over your back stepsPlease check water draining when it rainsI should have the roofers there Monday or Tuesday. Braden MilesFrom: *** ** *** To: Braden MilesSent: Sun, Jun 14, 6:pmSubject: RE: Past Installation Work Water continues to drain behind the guttering (although quite a bit less) and it either is running behind the vinyl covering the soffit board that the gutter attaches to (because water accumulates on the ledge of that vinyl underneath the gutter to the inside) or it runs down and the behind and then accumulatesSaw it occur twice this weekend - on Saturday after a rain and Sunday.Your folks should easily see it dripping from the bottom of the soffit venting over the front porch - even was dripping this morning just from dew that accumulated They should also be able to see how wet the front door mat is where it drips down when it rains - middle to upper left corner / side of the mat as you face the door.Thank youFrom: Braden MilesSent: Thursday, June 18, 8:AMTo: *** ** *** Subject: Re: Past Installation Work Please look at your paper work and send me the color of your shinglesWe had a office fire about years ago I have your paperwork but it was soaked by thr fire deptIt is now covered with mold and I just don't want to handle it unless I have to. Our plan is to remove all old shingles and part of your siding and install flashing and ice and water shield over the areaThis should take care of the problem. If you can scan your contract that would be great and send to me.Braden MilesFrom: ** *** To: askthewindowproSent: Mon, Sep 21, 8:pmSubject: FW: Past Installation WorkBraden - it has been since July 2nd that I sent this e-mail - now it is September - over months - are you ignoring us? Been sending you e-mails about every weeks sinceI would appreciate the common courtesy of a reply please.** * *** ***Date: Sat, Sep 07:48:-0400From: [email protected]: ***Subject: Re: Past Installation WorkJust found all your emails in our span folderThank you for the call. Sorry Roofing crew will be in your area week after nextI have the matching shingles in my warehouse. I will call no later than Thursday to set up a time to fix the drip. Braden Miles

Mr, ***, I understand you are still not happy with the vinyl railing installed on your front porchOn November our crew came out and replaced the front section of railing and straighten the front porch postThey had to move the post so the custom vinyl gate that was ordered would fit properly. Your gate has arrived and we would be happy to install it nowWe also have all your documentation for your tax credits ready to send out of the officePlease call our office to set up a time so we can install the gate. Braden MilesWindow Max Inc.,