Blackwinds Pet Supplies

The request to discontinue delivery has been submitted and will cease immediately We extend our apologies for any inconvenience of membership interruptions previously reported Please understand that delivery for any other residence in your vicinity will not be associated with this interruption request, however we will discontinue delivery for your specific address as indicated in your complaint

Dear Revdex.com: Our Consumer Solutions Deptinput this customer/address to "inactive" status so that this would remove their address from the delivery list for the Sunday Select product, that they are receiving, and DO NOT wantThe Home Delivery Operations Mgr., [redacted] - confirmed with the District Manager, [redacted] of the Shelby Twpdelivery area that this was stopped and to infirm the delivery agent - NOT TO DELIVER moving forward [redacted] , Admin Coordinator for Michigan.com called the customer to inform him on the stop, and gave him contact numbers for future reference on 7/22/

Dear Revdex.com: The Operations Manager for Home Delivery, Chris Nichols, has contacted the District Manager, Mark Durling to be sure he informs the agent to STOP the Sunday Select delivery Below is the customer's history showing the IPD message put in to stop the delivery The service will be monitored to ensure the stop.A stop was entered on 11/6/- Mark please make sure this gets stopped this coming weekend [redacted] Detroit Media Partnership 11/15/ 10:20: [redacted] Transaction/Message Processing Press Acct # : YS [redacted] [redacted] Carrier: 17- [redacted] X Date Time Type Message Text By YS 11/07/ 9:54: IEM Csr Changed E Mail: [redacted] @GMAIL.COM Nx YS 11/06/ 16:17: 9OT =STOP/OTHER MISC Nx YS 11/06/ 9:38: IGM Message left with DM to stop delivery, b YS 11/06/ 9:38: +XX Also left voice message with customer b YS 11/06/ 9:38: +XX ; that issue will be resolved b YS 11/06/ 9:34: ISE Call Type - Service b YS 11/06/ 9:33: ENP Not Stopped b YS 6/30/ 13:30: IY CONTACT XX YS 4/01/ 9:28: IYS =WANTS YES N

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the bu ofsiness in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear Revdex.com: Mr [redacted] was contacted by our Lansing State Journal Rep to discuss his complaint He is currently receiving his newspaper delivery Mr [redacted] was informed by the rep that his Meijer Gift card would be mailed out today He said as soon as he receives his gift card he would send a letter to the Revdex.com letting you know he was satisfied Mr [redacted] appreciated the fact that the LSJ rep contacted him to resolve this issueThank you

Dear Revdex.com: [redacted] , the Outside Sales Coordinator who made contact with Ms [redacted] has called and left a message to discuss why she is not satisfied with the response that was submittedWe have cleared her balance that was owed [redacted] has left her a message on 6/30/for a return call so that a resolution that satisfies the customer is reachedThank you

Dear Revdex.com:After researching the customer's account history, it looks like a new start came in the system for 7/3/(and compliant received on 7/12/16) There is nothing in history that shows up as a problem in the week since the paper was ordered We do not know what paper was received and the gift card would have been given when they signed up for home delivery and to start the paper We have no problem refunding her money, but she is not entitled to another gift card Our District Manager, [redacted] , has made two attempts to contact the customer to discuss in order to reach a resolution He has called twice and left messages to return his call We would like to talk to customer to reach resolution Thank you

Dear Revdex.com: Sorry for the delayed response as I was on vacation when this response was dueOur Consumer Solutions Depthas looked into the complaint to reach resolution with [redacted] *** [redacted] , Consumer Solutions Manager has been in contact with the customer to apologize for the inconvenience and discuss the refund process and make her aware that a full refund will be issued to herAfter reviewing the customer's delivery history, there has been some missed deliveries that began in December and have been entered and credited to the customer's account accordingly A full refund of the $subscription payment has been processed as the customer requested We are also offering to provide Mrs***'s mother another month subscription at no cost to her - a complimentary subscription for her inconvenienceThe consumer solutions depthas also contacted the delivery area manager to make him aware of the poor delivery Regarding the conversation/call with the CS Rep interactions, call reviews were conducted and documented development and appropriate disciplinary actions have been administeredThank you

I was able to confirm the original request to discontinue delivery on 4/16/was submitted I submitted an escalated request to the Delivery Managers to immediately cease any delivery to the customer's address I was also able to assure and apologize to our customer my immediate attention to his complaint I will be following up with our distribution team to ensure confirmation of request

Dear Revdex.com: [redacted] , Division Manager, contacted the customer, [redacted] *** Ms [redacted] did not receive a Sunday Select on Sunday, June 4thShe is more concerned that her neighbors living around her don't want itWe are only concerned about the delivery to her address as she is the one who placed the complaint If her neighbors do not want delivery, they need to c**l our customer service department to have it stopped The division office will monitor the delivery service and has informed the delivery agent to be sure not to delivery this product near her drive wayWe have input an IPD (Information Permanent Delivery) message in the customer history: IPD message reads: DO NOT deliver Sunday Select to this address.The customer has **'s office number for future contact.Thank you

Dear Revdex.com - customer was contacted by DM, [redacted] to reach resolution She explained to him his account has been refunded for the papers to the end of July He has her name and contact number after he researches and contacts his credit card company to see if credit has been issued The customer feels at this time after his conversation with [redacted] , his issue has been resolvedThank you

Dear Revdex.com: [redacted] , Retention Supervisor left a message with the customer to discuss the credit request by customerA refund in the amount of $was processed (he states a refund of $is due to her [redacted] left a voice message on Friday, 7/and again on Monday, 7/- no return call from customerI informed [redacted] to reach out to customer via email, which she is going to do if customer has not called back by Friday to discussThank you

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response : I contacted the organization and requested to opt-out on three previous occasionsEach request was logged and my address remains flagged for opt-out, however, I continue to receive it This organization has proven they do not follow through and respect residents ' wishes Regards, [redacted] ***

Someone at this address requested delivery of the Sunday Select on 11/09/ This route was re-aligned on 2/25/and a new carrier began delivery at that time Customer Service shows a call on 4/24/to stop delivery which the carrier honored the following week as the 4/edition had been delivered alreadyNo other calls other than these two are recorded in our ASsystem DM, [redacted] has contacted the customer to follow up and confirm delivery has stopped Agent has been informed and delivery will be monitored over next few weeks Also, Customer Service has put in a IPD (permanent message in customer's history): DO NOT DELIVER Sunday Select

The DM, [redacted] has tried to make contact with the customer The customer does not answer when called; they pick up and then hang up, so we cannot make verbal attempt with customer to discuss This customer is an active YES/Select subscriber sine Nov22, There are no calls noted in the customer's history to stop the delivery, and if the customer had been making contact with our customer service dept., a CS rep would have made notes in the history Customer Service has been notified by [redacted] to put in an IPD message (permanent message in the customer's history) to have the YES Delivery stopped Also, the carrier on this route has been informed to stop the delivery of the YES section to this addressThis address will be monitored so that the YES is not delivered

Dear Revdex.com: The Home Delivery Operations Manager, [redacted] left a voice mail message on [redacted] phone twice last week, and then followed up with the below email message to her - and she has not replied to none of our communicationShe lives in an aptcomplex where the papers are left outside the building, as our delivery agent is not allowed access to deliver inside the aptcomplex - we want to discuss her concern in order to reach a resolution, but have been unable to reach herPlease see the below email message that was emailed to [redacted] as a third attempt to contact her Good afternoon: I am the Home Delivery Operation Manager- Please call me ASAP to discuss the issue that you had with receiving our newspaperThank you [redacted] /Home Delivery Operation Manager Mobile: ###-###-#### Office: ###-###-#### FAX: ###-###-#### cg [redacted] @michigan.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business resolved the compliant Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

*** ***, I value your concern and apologize profusely for any delay in addressing your multiple request to cease delivery of our Select product to your residence. While we are conscious in delivering to those residence who have request delivery we are just as conscious to refrain
from those who are not interested in our complimentary products. We have noted your individual residence as "do not deliver", and take all precautions to omit your address or property as a recipient. Please be cognizant of those in your community/neighborhood who have subscribed and receiving this communication as delivered. We apologize for any inconvenience and continually value your request for future membership.Thank you kindly, *** ***Membership Director