Blackwinds Pet Supplies

This customer will receive the full refund they are requesting in the amount of $24.99. The rep did not handle the call properly, which will be addressed at out endIt was never explained to her that she paid $but received a $gift card nor the NO refund policy. A customer service
rep was to call the customer to let her know to expect the refund she is requesting. This one should be resolved - it takes approximately 7-business days for refund to occur. Thank you

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here: This is from their reply, (I have taken additional steps to ensure you are inconvenienced further with these unwarranted deliveries] Really? they are going to ensure I am further inconveinced!
Regards,
*** ***

Dear Revdex.com:
Our Consumer Solutions Deptinput this customer/address to "inactive" status so that this would remove their address from the delivery list for the Sunday Select product, that they are receiving, and DO NOT wantThe Home Delivery Operations Mgr., *** *** - confirmed with the
District Manager, *** *** of the Shelby Twpdelivery area that this was stopped and to infirm the delivery agent - NOT TO DELIVER moving forward*** ***, Admin Coordinator for Michigan.com called the customer to inform him on the stop, and gave him contact numbers for future reference on 7/22/

Dear Revdex.com:This customer was contacted on July 13th by our District Manager, ** *** will t**k to the delivery agent that delivery the Sunday Select in this neighborhood and instruct him to stop the delivery to this address. We will **so put in an IPD (Information** Permanent Delivery)
message in the customer's history for future reference. Mr*** **so has ** ***'s contact number for future reference **so. Thank you

Dear Revdex.com:*** ***, Consumer Solutions Supervisor, contacted Mrs*** on February 9th to resolve her billing and delivery issues. *** also apologized for the inconvenience of the billing and delivery issues she has experienced with redeeming her ***Her delivery will resume on
Sunday, Feb14th and she will receive delivery for the entire year she is entitled to. The Home Delivery Operations Manager, *** *** is aware of the delivery issue and has contacted the Division Manager, *** *** of the *** delivery area to ensure consistent delivery. *** will be sure to get the delivery agent involved in providing consistent delivery service, as well, to Mrs***. Thank you

The request to discontinue delivery has been submitted and will cease immediately. We extend our apologies for any inconvenience of membership interruptions previously reported. Please understand that delivery for any other residence in your vicinity will not be associated with
this interruption request, however we will discontinue delivery for your specific address as indicated in your complaint

Delivery request was received and addressed on 10/17/& confirmed on 10/29/17. Compliant has been shared with distribution department. Customer is called and accommodated for any inconvenience. Any additional residences in this community will have to contact
us independently to interrupt advertisement subscriptions. Our discontinuation is for Mr*** address only, as requested

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:,
I have reviewed the response made by the business in reference to complaint ID ***, and find .that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Although $was taken out of my checking account on June 4, 2015, the Detroit Free Press is only going to refund $of that amount. I was given gift cards to Meijer's totaling $25.00. The Detroit Free Press and the Detroit News has given a whole new meaning to the word "Gift." Apparently, the employees of those newspapers took a different English course than I did. What I learned from this is that the saying, Buyer Beware , is alive and well in Michigan! I guess that the next time I send a gift card to someone, I should say that if they don't use the card in business days, to send it back to me.
*** ***

Dear Revdex.com:Our DM, *** ***, will be sure to STOP delivery. However, a paper was delivered today (7/28/and he contacted and talked to customer and confirmed that delivery). Customer received the gift card via US mail for signing up for home deliveryOur hope was to get the delivery fixed and continue to deliverFor the customer's frustration and inconvenience, the customer can keep the gift card and the delivery will be STOPPED. I will have an IPD message put in the customer's history stating the Revdex.com was contacted times due to poor delivery service and gift card was mailed, but delivery stopped. We apologize for the inconvenience and wish the customer would have allowed us the chance to correct the service. We will abide by the customer's request to STOP delivery. Thank you.Georgette Adkins / Event Marketing Coordinator responding to this complaint ###-###-#### or email: ***@michigan.com

Dear Revdex.com: The Division Manager, *** ***, contacted the customer and resold her a 2-month comp (FREE) subscription, as told *** that she expected NO more delivery issuesWe are refunding her $This refund should reach Mrs*** in 7-business daysThe agent will be made aware of
the delivery instructions and to be sure this customer's delivery is impeccableThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The blame was placed on the KioskThis was not a kiosk issue
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com:
[redacted], the Outside Sales Coordinator who made contact with Ms. [redacted] has called and left a message to discuss why she is not satisfied with the response that was submitted. We have cleared her balance that was owed. [redacted] has left her a message on 6/30/15 for a return call so that a resolution that satisfies the customer is reached. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Someone at this address requested delivery of the Sunday Select on 11/09/11.  This route was re-aligned on 2/25/16 and a new carrier began delivery at that time.  Customer Service shows a call on 4/24/16 to stop delivery which the carrier honored the following week as the 4/24 edition had...

been delivered already. No other calls other than these two are recorded in our AS400 system.  DM, [redacted] has contacted the customer to follow up and confirm delivery has stopped.  Agent has been informed and delivery will be monitored over next few weeks.  Also, Customer Service has put in a IPD (permanent message in customer's history): DO NOT DELIVER Sunday Select.

Dear Revdex.com: [redacted], Retention Supervisor left a message with the customer to discuss the credit request by customer. A refund in the amount of $17.52 was processed (he states a refund of $18.98 is due to her. [redacted] left a voice message on Friday, 7/24 and again on Monday, 7/27 - no return...

call from customer. I informed [redacted] to reach out to customer via email, which she is going to do if customer has not called back by Friday to discuss. Thank you.

Dear Revdex.com:[redacted], Division Manager, contacted the customer, [redacted].  Ms. [redacted] did not receive a Sunday Select on Sunday, June 4th. She is more concerned that her neighbors living around her don't want it. We are only concerned about the delivery to her address as she is the one...

who placed the complaint.  If her neighbors do not want delivery, they need to c**l our customer service department to have it stopped.  The division office will monitor the delivery service and has informed the delivery agent to be sure not to delivery this product near her drive way. We have input an IPD (Information Permanent Delivery) message in the customer history:  IPD message reads: DO NOT deliver Sunday Select to this address.The customer has **'s office number for future contact.Thank you.

Dear Revdex.com:After researching the customer's account history, it looks like a new start came in the system for 7/3/16 (and compliant received on 7/12/16).  There is nothing in history that shows up as a problem in the week since the paper was ordered.  We do not know what paper was received...

and the gift card would have been given when they signed up for home delivery and to start the paper.  We have no problem refunding her money, but she is not entitled to another gift card.  Our District Manager, [redacted], has made two attempts to contact the customer to discuss in order to reach a resolution.  He has called twice and left messages to return his call.  We would like to talk to customer to reach resolution.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]