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Blackwinds Pet Supplies

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Reviews Blackwinds Pet Supplies

Blackwinds Pet Supplies Reviews (77)

Dear Revdex.com: The refund in the amount of $was issued on April 4, 2017. The customer should have received it by now, and if she has not, it should be arriving within business days. I also followed up with an email to the customer as follows: Good Afternoon,
***. I want to take this opportunity to apologize for the inconvenience you experienced at the Kroger kiosk. A refund was issued in amount of $on April 4th You should have received that by now, and if have not, should be receiving that refund very shortly. I have also shared your Revdex.com complaint with our kiosk department to inform them of your poor kiosk experience. Thank you I hope to receive a positive reply back from ***, and hope to hear she has received her refund. And, as mentioned to her in the email, I am sending this complaint to our Kiosk Deptto make them aware of her inconvenience and poor experience. Thank you

Mr***, I value your concern and apologize profusely for any delay in addressing your multiple request to cease delivery of our Select product to your residence. While we are conscious in delivering to those residence who have request delivery we are just as conscious to refrain
from those who are not interested in our complimentary products. We have noted your individual residence as "do not deliver", and take all precautions to omit your address or property as a recipient. Please be cognizant of those in your community/neighborhood who have subscribed and receiving this communication as delivered. I have taken additional steps to ensure you are inconvenienced further with these unwarranted deliveries We apologize for any inconvenience and continually value your request for future membership Thank you kindly, *** *** Membership Director###-###-####

I have reached out to the potential member at the contact information provided asking to return my call at their leisure for resolution. I am awaiting response and confirmation of billing to resolve

This customer was contacted and verified that the Sunday Select product was not delivered to his property this past weekend, Oct18th. *** *** contacted him via email to confirm. The Division Manager and the agent are aware of NO delivery of the sunday select product - and the
previous agent was let go due to not following directions and a new agent is on route now and is aware of the NO delivery to this address. Thank you

Dear Revdex.com:I do apologize, as I thought this was resolved. An email was sent to Ms*** on July 28th, as I thought my response was also submitted that day. Our Finance Dept(*** ***, one of our Finance Reps) researched her account and took the following action: Customer's
credit card was refunded on 7/27/We are refunding an additional $back to the credit card on 7/29/16. Total refund will be $to credit card. We hope this is the resolution Ms*** is seeking and apologize for the inconvenience. Thank you. *** ***

Dear Revdex.com: ** ***, Division Mgr., c**led and emailed the customer to inform him that the Sunday Select would be stoppedHe **so provided his email, cell, and office numbers for future contactThe phone number is listed is wrong, it belongs to a *** *** located in Westland, MI
In
the meanwhile, ** will speak with the agent to inform him to STOP delivering the Sunday Select at the address listed and he will wait on the email response from the customer. Thank you.
** ***
/ Division Manager-Circulation
Mobile: ###-###-#### or Office: ###-###-####

Tell us why here...Dear Revdex.com:The customer has been contacted to inform her that her refund in the amount of $is being processed - our Customer Service Rep, *** ***, apologized for the inconvenience and for the missed delivery causing her to cancel her subscription. This billing
issue has been resolved and customer issued her desired credit balance. Thank you.*** *** / Event Marketing Coordinator (processes the Revdex.com complaints)

Dear Revdex.com: The last call from this customer was in November 2015, the District Manager, *** *** thought this had been resolved. She will speak with the agent before this weekend to discuss the delivery to this customer. The DM did contact and talk to Mr*** to assure him the
agent would not deliver the unwanted section. Mr*** has the District Manager's number for future reference. She told Mr*** to call immediately if he receives delivery - this way she can reprimand the agent and get Mr***s request for no delivery taken care of on the spotThank you

Dear Revdex.com: Our finance Deptis looking into this complaint - and will resolve and call customer to discuss. I will send updated response after finance responds?

Dear Revdex.com: The Operations Manager for Home Delivery, Chris Nichols, has contacted the District Manager, Mark Durling to be sure he informs the agent to STOP the Sunday Select delivery. Below is the customer's history showing the IPD message put in to stop the delivery. The service
will be monitored to ensure the stop.A stop was entered on 11/6/- Mark please make sure this gets stopped this coming weekend *** Detroit Media Partnership 11/15/16 10:20: *** Transaction/Message Processing Press Acct # : YS *** *** *** Carrier: 17-*** X Date Time Type Message Text By YS 11/07/16 9:54:08 IEM Csr Changed E Mail: ***@GMAIL.COM Nx YS 11/06/16 16:17:07 9OT =STOP/OTHER MISC. Nx YS 11/06/16 9:38:45 IGM Message left with DM to stop delivery, b YS 11/06/16 9:38:45 +XX Also left voice message with customer b YS 11/06/16 9:38:45 +XX ; that issue will be resolved. b YS 11/06/16 9:34:00 ISE Call Type - Service b YS 11/06/16 9:33:59 ENP Not Stopped b YS 6/30/14 13:30:29 IY4 CONTACT XX YS 4/01/13 9:28:05 IYS =WANTS YES N

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:I do not wish to speak with Ms*** againShe was not easy to talk withI do not feel there is any compromise to discussI want my balance due cleared, which they will doBut, I also want to be reimbursed $for undelivered papersReceiving half or a portion of the reimbursement still results in me paying money for no papersSince this has all started, we received a phone call from free press asking if we would like to become customersWe have also had a paper delivered once last week and one two weeks agoThis proves to me there are definite communication issues within this company explaining why their records do not indicate all the conversations or requests I have made.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the bu ofsiness in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com: Sorry for the delayed response as I was on vacation when this response was dueOur Consumer Solutions Depthas looked into the complaint to reach resolution with *** *** ***, Consumer Solutions Manager has been in contact with the customer to apologize for
the inconvenience and discuss the refund process and make her aware that a full refund will be issued to herAfter reviewing the customer's delivery history, there has been some missed deliveries that began in December and have been entered and credited to the customer's account accordingly A full refund of the $subscription payment has been processed as the customer requested We are also offering to provide Mrs***'s mother another month subscription at no cost to her - a complimentary subscription for her inconvenience. The consumer solutions depthas also contacted the delivery area manager to make him aware of the poor delivery Regarding the conversation/call with the CS Rep interactions, call reviews were conducted and documented development and appropriate disciplinary actions have been administered. Thank you

Dear Revdex.com: This customer was contacted to let him know this refund in the amount of $has been processed and he should be receiving that shortly, it takes about 7-business days to reach the customer. He was excited to hear his refund has been processed and thanked the customer
service rep for the good news. He is all set from our end. He has a contact number if for some reason that refund is not received within the next week. Thank you

Mr*** request ahs been submitted from any future deliveries to his individual residence. We have confirmed that all Select deliveries have previously ceased, however their are other residences in the vicinity that are enjoying the publication and will continue to receive those
deliveries at their properties in the neighborhood. We sincerely apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 12722712, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
***
*** ***

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
I called them back yesterday and once again was treated rudely. So now I want months of refunds
Regards,
*** ***

We have honored the cancelation of the account and have adjusted the account balance to reflect the $ refund balance to process immediately. This complaint has been fully satisfied and closed. Mr*** has immediate contact information for any further inquiries

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear belno one is taking papers from my homeI get dliveries from Amazon all the time and come home after two or three days and the package is always on the porchWho wants to steal a crappy paper in the first place just stop taking my money Just Turne of the service and leave me aloneI cannot get in tuch with any one without going to the Revdex.com
Regards,
*** ***

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Address: 2494 Military Road, Niagara Falls, Massachusetts, United States, 14304-1587

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