Blackwireless

Do not sign up for service whatever you do. I had a prepaid 6 month plan, three months into it without notice my phone stopped working. I called and they said their agreement with t-mobile was canceled therefore my number is gone.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The business has responded Please see below: This is the 3rd complaint from this individual who is now stating that he wants to be compensated for a bounced check feeUpon receipt of the 2nd complaint stating that the individual had not received the check, we immediately called the individualThe individual stated he had not received the check and when we requested to pay via wire transfer or [redacted] , he refusedAt this point we clearly advised the individual that we were sending him a replacement check via [redacted] and verified his mailing addressWe also clearly informed him that we were putting a stop payment on the initial check that he stated he had not receivedBelow you will see the response to the 2nd complaint with the tracking numberI feel that the initial refund due to the individual of $plus his request for an additional $for his time was more than sufficient from our companyAt this point I feel that this individual is attempting to take advantage of our good natur e and our companies willingness to please our customersI am requesting the mediator to consider this complaint and the obligation of our company to be fulfilled and this matter closed to any further complaints from this individualThank you in advanceResponse to 2nd Complaint from above individual: The individual made a follow up complaint that he had not yet received the disputed amount (refund) requested which had been mailed to his address of recordThe individual was called immediately upon notification of this letter and non-receipt of the refund (check)The address was confirmed and another check was re-sent to the individual via [redacted] upon the individuals request and refusal of a wire/bank transfer of the fundsTracking number was traced to confirm deliverySee below; Date/Time Monday 1:pm Location Delivered [redacted] Activity - Given to customerWe do apologize for the inconvenience and feel our attempts to satisfy the customer have been in good faithWe hope that this is to his satisfaction and concludes the formality of this matterThank you in advance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I contacted the business at the number provided in their response and the person behind the phone actually took the time to fix the situation providing me with a satisfactory resolution I have my number back and the matter has been resolved.Thank you to the Revdex.com for all they do for this country! Sincerely, [redacted] ***

The business has responded Please see below: The complaint is stating that the individual had a prepaid monthly plan with our company, which she stated "contract", but we are a prepaid company and do not hold customers to a contractShe further states that her due date or expiration was the ***, which I showed to be March ***The customer calling our customer service and requesting a "port OUT" is not something that we have control of or can refuse a customerThe individual needs to contact the carrier or company that they are looking to port in to and process the port in (transfer) of the phone numberOnce the transfer is initiated by the other company (carrier) then we are notified and as long as the information is correct (account number and password etc.) then the number is transferredWe, as a company, do not wish to make it difficult for customers who wish to leave our service and othersThe customer can still initiate the port out until April [redacted] witho ut any issues because there is a day grace period to allow customers to recharge their accounts, so even though there is no service on the number it is still active in our systemThe only assumption I can make is that our customer service informed the customer that they are unable to port out the number, which is the truth, because that has to be done by the customer with the new carrierI hope this is helpful and if there is any further assistance that we can provide to this customer please have her call our office at [redacted] and explain this situationThank you in advance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of Yesterday, I haven't received the checkWill check today and follow up
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:
The customer is requesting a refund, apology and additional monies for his time for a phone that was ordered through our website that is
fulfilled through a third party relationship of Black WirelessCustomer is claiming that the wrong model was sent and that he was unable to receive the proper service with the model that was receivedAlthough the customer should have received the proper network service on the model he received we do not want to have any customer unhappy with the service and/or to accept a phone model that he did not originally orderWe do apologize for this miscommunication and the error in sending the wrong modelIn looking into the issue, I was informed that the customer was refunded for the returned phone, but needs to be refunded for the shipping charges and his request for the additional funds for his time to deal with this issueI truly understand his frustration and appreciate his time in having to deal with the e fforts of returning the itemWe have made several attempts to call the customer, but were unable to contact himEmails were exchanged in order to gather more information on the issue and to further assist the customer with the reimbursementAt this time we will be sending a check in the full amount requested of $to the customers address on record in hopes that the reimbursement requested and our apology will satisfy the time and experience he encounteredWe do strive to make our product and customer service as user friendly and of the best quality possible, but do understand that issues do arise from time to time that need to be addressedAs you can see I take a hands on approach and do read and address the complaints personallyOnce again, our apologies for your experience and inconvenience

The business has responded Please see below:Complainant states that she did not receive any credit on her account until 7/* and at which time the credit was in the amount of $and not $Upon having my customer service supervisor look into the issue, it appears there was an issue
initially recharging the account and customer service had made separate $recharges to the account totally $which the customer only received one text verificationUpon contacting the customer directly, who has been utilizing our service on multiple phones and a customer since 2013, she stated that she was satisfied with the final resolutionShe was provided with another $account credit as well which can be used at any timeWe do apologize for any confusion and inconvenience that the customer experienced and truly appreciate her business and will continue to do our best to improve our customer service and user experience so that these issues do not affect service recharges and customer confusion in the futureWe do understand that our customers time is very important and our goal is to attend to their issues as expeditiously as possible in order to keep their service uninterrupted

The business has responded.  Please see below:
Complainant states that she did not receive any credit on her account until 7/* and at which time the credit was in the amount of $10 and not $30. Upon having my customer service supervisor look into the issue, it appears there was an...

issue initially recharging the account and customer service had made 3 separate $10 recharges to the account totally $30 which the customer only received one text verification. Upon contacting the customer directly, who has been utilizing our service on multiple phones and a customer since 2013, she stated that she was satisfied with the final resolution. She was provided with another $30 account credit as well which can be used at any time. We do apologize for any confusion and inconvenience that the customer experienced and truly appreciate her business and will continue to do our best to improve our customer service and user experience so that these issues do not affect service recharges and customer confusion in the future. We do understand that our customers time is very important and our goal is to attend to their issues as expeditiously as possible in order to keep their service uninterrupted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have the recordings from my conversations with black wireless reps and a statement from [redacted] with the dates they call and receive answers like: "it will be port out in 24 hours"  but never happened. The business said that I need to recharge my account now, because they did not tranfer the number when I requested it and my account was active. In other words I will have to pay to just to recover my phone number, because I won' t have service.  How is that possible? Should I give money to a company without receiving services? Or should they release the number because they employees did not do their job when they supposed to?  The business should be responsible for their employees lack of training.  BTW, nobody anwsered on the provided number by the business.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
 
The complaint is stating that the individual had a prepaid monthly plan with our company, which she stated "contract", but we are a prepaid company and do not hold customers to a contract. She further states that her due date...

or expiration was the [redacted], which I showed to be March [redacted]. The customer calling our customer service and requesting a "port OUT" is not something that we have control of or can refuse a customer. The individual needs to contact the carrier or company that they are looking to port in to and process the port in (transfer) of the phone number. Once the transfer is initiated by the other company (carrier) then we are notified and as long as the information is correct (account number and password etc.) then the number is transferred. We, as a company, do not wish to make it difficult for customers who wish to leave our service and others. The customer can still initiate the port out until April [redacted] witho ut any issues because there is a 30 day grace period to allow customers to recharge their accounts, so even though there is no service on the number it is still active in our system. The only assumption I can make is that our customer service informed the customer that they are unable to port out the number, which is the truth, because that has to be done by the customer with the new carrier. I hope this is helpful and if there is any further assistance that we can provide to this customer please have her call our office at [redacted] and explain this situation. Thank you in advance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I contacted the business at the number provided in their response and the person behind the phone actually took the time to fix the situation providing me with a satisfactory resolution.  I have my number back and the matter has been resolved.Thank you to the Revdex.com for all they do for this country!
Sincerely,
[redacted]

The business has responded.  Please see below:
This is the 3rd complaint from this individual who is now stating that he wants to be compensated for a bounced check fee. Upon receipt of the 2nd complaint stating that the individual had not received the check, we immediately called the individual. The individual stated he had not received the check and when we requested to pay via wire transfer or [redacted], he refused. At this point we clearly advised the individual that we were sending him a replacement check via [redacted] and verified his mailing address. We also clearly informed him that we were putting a stop payment on the initial check that he stated he had not received. Below you will see the response to the 2nd complaint with the tracking number. I feel that the initial refund due to the individual of $15 plus his request for an additional $35 for his time was more than sufficient from our company. At this point I feel that this individual is attempting to take advantage of our good natur e and our companies willingness to please our customers. I am requesting the mediator to consider this complaint and the obligation of our company to be fulfilled and this matter closed to any further complaints from this individual. Thank you in advance. Response to 2nd Complaint from above individual: The individual made a follow up complaint that he had not yet received the disputed amount (refund) requested which had been mailed to his address of record. The individual was called immediately upon notification of this letter and non-receipt of the refund (check). The address was confirmed and another check was re-sent to the individual via [redacted] upon the individuals request and refusal of a wire/bank transfer of the funds. Tracking number was traced to confirm delivery. See below; Date/Time 3/**/2015 Monday 1:12 pm Location Delivered [redacted] Activity - Given to customer. We do apologize for the inconvenience and feel our attempts to satisfy the customer have been in good faith. We hope that this is to his satisfaction and concludes the formality of this matter. Thank you in advance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is lying about me denying to receive payment via [redacted]. I have a long chain of emails to show the proof that the business is totally lying about this. They even did not respond for 10 days or so in regards to my initial request for the shipping fees $15.90, when I complaint here they immediately sent me email. I have not been picking up their phones since they lied about everything to begin with.... The whole team takes turns and calls you and you have to explain the same thing over and over, instead I asked them to look into my emails.I can attached the whole chain of emails to this however, it does contain personal information about individuals and so can share the emails with Revdex.com rep.--They did not even read my prior response, below....I receive a call on 03/** (there were many calls back and forth but this one stands out) by the representative asking me if I have received the check and I said No.  When I came home, the check for $50 was in my mail box. Next day I wrote an email to the customer rep. stating that I have received and deposited the check.Now, next day when I came home, I received another check still with me, have not yet gotten a chance to act on it(As I was travelling for the last week). In the mean time, the first check, Bounced back and now the bank has charged 15$.I still have the second check for $50, which I am going to deposit, however, I will need another check for $15.00 to compensate me for the bank bounce fee.....Thanks,----
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Blackwireless has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Review: Bought Samsung Galaxy S4 i9505 LTE from blackwireless.com however, received another model of Samsung Galaxy S4 i9506 which would not receive 4G signal on their own service.

Sent an email to the customer service and after multiple request they offered me a full refund for the phone. Since I had to ship the phone, I asked them for a full refund of the shipping charge, and they agreed.

I shipped the phone and also sent them a scanned copy of the receipt via email and the customer service representative also send me an email that I should receive full refund for phone plus the shipping charge to ship the phone back to them which was $15.00.

I haven't received the reimbursement for the shipping charges yet and none is replying to my emails or tickets.

Avoid using backwireless as the service is also horrible and that I have switch my wireless carrier since last month.Desired Settlement: An Apology along with $50.00 for the time I wasted to contact them.

Business

Response:

The business has responded. Please see below:The customer is requesting a refund, apology and additional monies for his time for a phone that was ordered through our website that is fulfilled through a third party relationship of Black Wireless. Customer is claiming that the wrong model was sent and that he was unable to receive the proper service with the model that was received. Although the customer should have received the proper network service on the model he received we do not want to have any customer unhappy with the service and/or to accept a phone model that he did not originally order. We do apologize for this miscommunication and the error in sending the wrong model. In looking into the issue, I was informed that the customer was refunded for the returned phone, but needs to be refunded for the shipping charges and his request for the additional funds for his time to deal with this issue. I truly understand his frustration and appreciate his time in having to deal with the e fforts of returning the item. We have made several attempts to call the customer, but were unable to contact him. Emails were exchanged in order to gather more information on the issue and to further assist the customer with the reimbursement. At this time we will be sending a check in the full amount requested of $50.00 to the customers address on record in hopes that the reimbursement requested and our apology will satisfy the time and experience he encountered. We do strive to make our product and customer service as user friendly and of the best quality possible, but do understand that issues do arise from time to time that need to be addressed. As you can see I take a hands on approach and do read and address the complaints personally. Once again, our apologies for your experience and inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of Yesterday, I haven't received the check. Will check today and follow up.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:This is the 3rd complaint from this individual who is now stating that he wants to be compensated for a bounced check fee. Upon receipt of the 2nd complaint stating that the individual had not received the check, we immediately called the individual. The individual stated he had not received the check and when we requested to pay via wire transfer or [redacted], he refused. At this point we clearly advised the individual that we were sending him a replacement check via [redacted] and verified his mailing address. We also clearly informed him that we were putting a stop payment on the initial check that he stated he had not received. Below you will see the response to the 2nd complaint with the tracking number. I feel that the initial refund due to the individual of $15 plus his request for an additional $35 for his time was more than sufficient from our company. At this point I feel that this individual is attempting to take advantage of our good natur e and our companies willingness to please our customers. I am requesting the mediator to consider this complaint and the obligation of our company to be fulfilled and this matter closed to any further complaints from this individual. Thank you in advance. Response to 2nd Complaint from above individual: The individual made a follow up complaint that he had not yet received the disputed amount (refund) requested which had been mailed to his address of record. The individual was called immediately upon notification of this letter and non-receipt of the refund (check). The address was confirmed and another check was re-sent to the individual via [redacted] upon the individuals request and refusal of a wire/bank transfer of the funds. Tracking number was traced to confirm delivery. See below; Date/Time 3/**/2015 Monday 1:12 pm Location Delivered [redacted] Activity - Given to customer. We do apologize for the inconvenience and feel our attempts to satisfy the customer have been in good faith. We hope that this is to his satisfaction and concludes the formality of this matter. Thank you in advance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is lying about me denying to receive payment via [redacted]. I have a long chain of emails to show the proof that the business is totally lying about this. They even did not respond for 10 days or so in regards to my initial request for the shipping fees $15.90, when I complaint here they immediately sent me email. I have not been picking up their phones since they lied about everything to begin with.... The whole team takes turns and calls you and you have to explain the same thing over and over, instead I asked them to look into my emails.I can attached the whole chain of emails to this however, it does contain personal information about individuals and so can share the emails with Revdex.com rep.--They did not even read my prior response, below....I receive a call on 03/** (there were many calls back and forth but this one stands out) by the representative asking me if I have received the check and I said No. When I came home, the check for $50 was in my mail box. Next day I wrote an email to the customer rep. stating that I have received and deposited the check.Now, next day when I came home, I received another check still with me, have not yet gotten a chance to act on it(As I was travelling for the last week). In the mean time, the first check, Bounced back and now the bank has charged 15$.I still have the second check for $50, which I am going to deposit, however, I will need another check for $15.00 to compensate me for the bank bounce fee.....Thanks,----

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased service (pay-as-you-go) 6/**, order number [redacted]. BlackWireless failed to apply any credit to the acct until 7/* and at that time the credit that appeared on this phone was $10 and not $30 as purchased. This is my 17-year old daughter's phone. This is a health and safety issue because she is traveling away from home. BlackWireless claimed that technical difficulties with the plan prevented recharging the phone with the purchased time, however, after 48 hours without the purchased credit BlackWireless stated they would refund my $30 and let me buy a monthly $30 plan. At no time was I offered any compensation for the lost service under extremely stressful circumstances. At this time I do not know if I will be credited with the $20 that is now missing from the account. With any other company I would have received both more timely and personalized customer service and some sort of compensatory credit on my account. I am still waiting for the $20 missing on my account.Desired Settlement: Credit to my phone for the total purchased. Additional credit in the amount of $30 as compensation for my daughter's service interruption and the more than 3 hrs I spend attempting to resolve this issue.

Business

Response:

The business has responded. Please see below:Complainant states that she did not receive any credit on her account until 7/* and at which time the credit was in the amount of $10 and not $30. Upon having my customer service supervisor look into the issue, it appears there was an issue initially recharging the account and customer service had made 3 separate $10 recharges to the account totally $30 which the customer only received one text verification. Upon contacting the customer directly, who has been utilizing our service on multiple phones and a customer since 2013, she stated that she was satisfied with the final resolution. She was provided with another $30 account credit as well which can be used at any time. We do apologize for any confusion and inconvenience that the customer experienced and truly appreciate her business and will continue to do our best to improve our customer service and user experience so that these issues do not affect service recharges and customer confusion in the future. We do understand that our customers time is very important and our goal is to attend to their issues as expeditiously as possible in order to keep their service uninterrupted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,