Hello, I see your order was placed on the 12/and was not released to you within one business day; for that I do apologizeAs this being your first order and also the selected ecode delivery, your order was delayedI do show your order was credited and cancelled on 12/
I am rejecting this response because: they sold a gift card with a zero balance on itThat is a fraudThey cannot hide behind their own self-imposed policiesThey state how long it has been, but they fail to acknowledge how long we have already been trying to get our refundBottom line: they sold a worthless productWe will stop at nothing until we get a full refundIn fact, we are already planning a small claims suitWe will launch a negative publicity campaign against this company like they cannot imagine unless they refund our money for this fraudulent transaction
I am rejecting this response because:Thanks [redacted] I appreciate the response and offer While I understand all the facts you state, it is still disturbing it falls outside your processing protocol (As did my first order) When I spoke with your VP about the first order, she said call with any problems I called and was expedited it is scary expedited cant be handled in hours or a return call I have no problem with you protecting yourselves and infact appreciate it I am just unclear what you are protecting yourself from Someone who is obviously real as I spoke with your VP? Someone who's credit card had already paid you? I am just unsure if you are now saying my things will process quickly or I would still wait several days Your service is not inline with your competitors If you responded to customers even 1/as a quickly as you respond to the Revdex.com there would have been no need to go this route
Hi there! No problemI have sent the payment of $todayI'm going to give you my email address and would appreciate it if you could mail the card back to us when you receive itI will give you a prepaid return label when you respondMy email is [redacted] have a good day and I hope this resolves your issueIf you have any positive comments at this point, we would love to hear your positive comments in the Revdex.com sectionThanks again
I am rejecting this response because: The business still hasn't returned my gift cards I'd like my gift cards or a check or a deposit for the amount to my bank account
Hello, I'm sorry this happened to youWe will always do what is right and of course provide you a refund as neededIf you visit the [redacted] website, the balance is thereWhat should have happened is the [redacted] manager should have taken the extra step and assisted you with the demagnetized card (as this is most likely the issue)However, I show that you spoke to our customer service department yesterday and they already provided you a shipping label for you to ship the card back to usAs they stated, we will refund you upon receiptWith second hand gift cards this does happen from time-to-timeI apologize for the inconvenience and having this happen on your first order with us
Thank you again for your comments Yes, I agree What we are protecting ourselves from is fraud of courseWe have had instances where someone makes a purchase with a stolen credit card and even call in to confirm the ordersThen, later, the charge is dispute and we take a loss Other instances, we call and confirm the order and after speaking to the cardholder they confirm it is fraudWe do have a really good fraud department that reviews the order and in this case your order was again "flagged" for further review Sometimes, this even has to do with the IP used to make the purchaseI truly do appreciate your feedback and would make good on my previous offerI can email you when I see [redacted] cards available and offer the additional discountPlease let me know and feel free to email me directly as well
Hello, yes we do have the card and the email exchange between [redacted] and yourself explained that to youThe issue was that your handwritten [redacted] email account was not legibleI personally looked at the paper myself and couldn't make it outTherefore, [redacted] reached back out to you to confirm your [redacted] email addressOnce we had that, we sent it to our payment processing team and it went through the payment processI have reviewed your account and your payment was sent this morningPlease let me know if you need anything furtherThank you
I am rejecting this response because: Even though you lost me money and timeThe last request is to delete any privacy information (My name, shipping and billing address, phone number)from your database that belongs to meAlso, I don't to receive any email from this websiteIf I receive any email I will make a complaint again
I am rejecting this response because: First of all, the manager did enter it manually and error came upThe issue is that no card should be sent out without that listed that it is demagnetizedInstead I was left without a gift card and all the inconvenience was left to me with nothing more than send it back I had to ask to be given return postage after they told me to just use the old envelope and do return to sender which after this much time is actually not legal So I have not nothing but a poor experience and nothing was done to rectify my service experience
Hi ***, As we previously exchanged emailsWe were informed by our [redacted] rep to be "cautious" on this order as your first order with us was disputed in OctoberTherefore, when you placed an order with us I wanted to reach out to you firstI think there was confusion on how you could retrieve your card number and pins? Or maybe, since you were a first time customer, the verification process? Either way, I reached out to you and then on Sunday 01/you emailed back stating you need the card information that day, otherwise cancel my order; please see email belowI was out of the office on Sunday, therefore when I saw this email I politely responded that I have cancelled your orderYou also had another order that was being shipped to you and it was a physical order for physical cardsI indicated that order goes through a different verification process and that order is scheduled to shipI'm not sure where the "phishing" or "scam" comments derived fromSorry you didn't have a positive experienceOn Sunday, January 31, 11:AM, The Original < [redacted] > wrote:Hello Dear,Thank you for your interest, my question is why is my order still pendingI need to use the gift card today, can I or not ? If I can't, please cancel my order so I can purchase from another website and get my order immediately after purchase and don't have to wait.Please I need to use the gift card today.Thank you
Hello ***, When you purchased this [redacted] store credit in March 2017, [redacted] had not yet implemented the ID verification on store creditsWhen we received notice from [redacted] that they would soon start implementing the ID verification, we sent an email to all customer that bought [redacted] store credits in the past daysYou would have been included in this email notificationThe email gave a brief description of [redacted] changes and also informed our customer to please use their cards ASAP if they haven't alreadyWe then changed the way we accept [redacted] and since then we now only sell [redacted] gift cards which are not linked to an ID and can be used by anyoneWith that said, you did contact our customer service team and spoke to [redacted] She at first declined your refund as this is well over our day return policy, however she then circled back to you letting you know we could give you a $ [redacted] gift card in good faithI don't see you have responded yetIn this case, we want to make it right, which is why we are extending the $ [redacted] gift card to youWe at GiftCardBin, cannot predict when respective merchants make changes to the way they accept cards, but we can guarantee our cards within a daysAt this time, please let [redacted] know, or through this channel, if you would like to accept the $ [redacted] gift card for your troublesThank you*** Service Manager
Hello, The reason for the returned gift card was as you stated; what the market is doing as far as that particular merchant and also our current inventoryOur inventory changes throughout the day and we cannot control what the market is doing, supply/demand for a particular merchantIt is stated
in our Seller FAQ's that if we are to return a gift card to you we will send it back in USPS (I've included the description from our web page below)Once we have received and verified your sale to GiftCardBin, we will initiate a payment to you for the accepted gift cardsAny gift cards that we are not able to take or process will be returned toou via US Mail. Payment for accepted gift cards can generally take anywhere from to business days to post to your account once we've received and verified the shipment. As a one-time courtesy I could accept this gift card if you would like to send it back to usPlease send it to my attention, attn: April, and I will be sure to retrieve it and reviewPlease let me know if you have additional questions or concerns
Hello ***, I apologize for the issues you had with your first orderYour order required additional review seeing that it was your first order with us and the order contained ecode delivery for two of the cardsI see you spoke to *** and missed two of the three questions askedWe subscribe to
a service that pulls public information to confirm your identity; this is where the series of questions came fromI know those questions can be difficult at times tooUnfortunately, since two questions were missed, *** had to cancel the ecode requested cards; the physical card was still shipped to you and I see it was delivered two days agoWe did immediately relist these two Lowe's cards for sale, but being that they are a very popular merchant the cards were sold almost instantaneouslyPlease let me know if you have any future questions or concernsI'm happy to quickly review any future orders with us and *** leave you my direct emailThank you again. *** *** *** *** *** *** ***
To Whom It May Concern, This was the customer's first order with us and she purchased two Target gift cards totaling over $1k card value. Being that this was her first time order it prompted us to ask her questions to confirm her identity. We subscribe to service where it pulls public information on the individuals in question. The customer answered one of the questions incorrectly and then also answered the "challenge/final" question incorrectlyTherefore, we were not able to complete the order and confirm her identityWe assured the customer we do this in order to protect us and of course our customersThe order was placed on 06/and the refund was processed on 06/
Thank you for your emailWhen you contacted us in December we responded quicklyThis was when you stated you mistakenly purchased wrong cardsYour email from a few days ago will be addressed in 1-business days as stated in our SLA;sWe will conduct research on the cards and then circle back to
you with a resolutionAt this time, since you have filed a credit card dispute instead of letting us handle this for you, we will need to speak to our disputes department before taking action on thisThank youWe will be in contact soonThank you for your time and I'm sorry the cards were zero at time of use
Hi ***, Thank you for your comments and I'm happy to address this with youYour order was flagged for additional reviewThis happens most of the time with "new" customers and orders over $1,With your order it hit bothYour first order was placed with us days before so you were still
under the "new" status and your order was approximately $1,Your order was cancelled on a Saturday and Customer Service would have reached out to you today regarding your order; as they are only available Monday-FridayYour purchase, at the time you were refunded, was immediately cancelled and the cards you attempted to purchase were immediately relisted on our siteEvery card has sold, however the good news, is that we do receive *** dailyI would be happy to personally review your next order and offer you $off your next order as wellAs far as us floating money that is definitely not the case, but understand where your comments could have derived fromUnfortunately, we need to protect our customers and ourselves so we do have internal limits set and orders are reviewed by our fraud team dailyAgain, I appreciate your comments and would love to help you in the futureMy personal email address is *** and I would be happy to honor the additional discount mentioned aboveI also can shoot you an email when I see the *** cards listed so you can make your purchaseAgain, the order will still have to be reviewed, but if it looks similar to this one I would be hapy to releaseThank you for your time and please reach out to me
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thanks, I tried to withdraw this but couldn't find out how
Hello, the gift card was successfully delivered on 08/On that same day the card was used at a *** near her billing address. The customer called in and spoke with our Customer Service department and we explained to her we needed to our further research on the cardOur customer service
rep spoke with *** and they told her it was used at store# *** and then gave the address. It's possible the rep gave the wrong store number, but that is what they confirmedThe address was on *** *** *** ** *** **. We never said we wouldn't refund, we stated we needed to complete our investigation and would follwith her the following week. The customer disputed the transaction as we were still researching this, on 08/28, four days laterWe have refunded her now and I hope everything is okayWe will always do the right thing, but with cards that are reported back to us as zero balance, the research does take a little longer to reviewA lot of that entails us contacting the merchant and working with their loss prevention team
Hello, I see your order was placed on the 12/and was not released to you within one business day; for that I do apologizeAs this being your first order and also the selected ecode delivery, your order was delayedI do show your order was credited and cancelled on 12/
I am rejecting this response because: they sold a gift card with a zero balance on itThat is a fraudThey cannot hide behind their own self-imposed policiesThey state how long it has been, but they fail to acknowledge how long we have already been trying to get our refundBottom line: they sold a worthless productWe will stop at nothing until we get a full refundIn fact, we are already planning a small claims suitWe will launch a negative publicity campaign against this company like they cannot imagine unless they refund our money for this fraudulent transaction
I am rejecting this response because:Thanks [redacted] I appreciate the response and offer While I understand all the facts you state, it is still disturbing it falls outside your processing protocol (As did my first order) When I spoke with your VP about the first order, she said call with any problems I called and was expedited it is scary expedited cant be handled in hours or a return call I have no problem with you protecting yourselves and infact appreciate it I am just unclear what you are protecting yourself from Someone who is obviously real as I spoke with your VP? Someone who's credit card had already paid you? I am just unsure if you are now saying my things will process quickly or I would still wait several days Your service is not inline with your competitors If you responded to customers even 1/as a quickly as you respond to the Revdex.com there would have been no need to go this route
Hi there! No problemI have sent the payment of $todayI'm going to give you my email address and would appreciate it if you could mail the card back to us when you receive itI will give you a prepaid return label when you respondMy email is [redacted] have a good day and I hope this resolves your issueIf you have any positive comments at this point, we would love to hear your positive comments in the Revdex.com sectionThanks again
I am rejecting this response because: The business still hasn't returned my gift cards I'd like my gift cards or a check or a deposit for the amount to my bank account
Hello, I'm sorry this happened to youWe will always do what is right and of course provide you a refund as neededIf you visit the [redacted] website, the balance is thereWhat should have happened is the [redacted] manager should have taken the extra step and assisted you with the demagnetized card (as this is most likely the issue)However, I show that you spoke to our customer service department yesterday and they already provided you a shipping label for you to ship the card back to usAs they stated, we will refund you upon receiptWith second hand gift cards this does happen from time-to-timeI apologize for the inconvenience and having this happen on your first order with us
Thank you again for your comments Yes, I agree What we are protecting ourselves from is fraud of courseWe have had instances where someone makes a purchase with a stolen credit card and even call in to confirm the ordersThen, later, the charge is dispute and we take a loss Other instances, we call and confirm the order and after speaking to the cardholder they confirm it is fraudWe do have a really good fraud department that reviews the order and in this case your order was again "flagged" for further review Sometimes, this even has to do with the IP used to make the purchaseI truly do appreciate your feedback and would make good on my previous offerI can email you when I see [redacted] cards available and offer the additional discountPlease let me know and feel free to email me directly as well
Hello, yes we do have the card and the email exchange between [redacted] and yourself explained that to youThe issue was that your handwritten [redacted] email account was not legibleI personally looked at the paper myself and couldn't make it outTherefore, [redacted] reached back out to you to confirm your [redacted] email addressOnce we had that, we sent it to our payment processing team and it went through the payment processI have reviewed your account and your payment was sent this morningPlease let me know if you need anything furtherThank you
I am rejecting this response because: Even though you lost me money and timeThe last request is to delete any privacy information (My name, shipping and billing address, phone number)from your database that belongs to meAlso, I don't to receive any email from this websiteIf I receive any email I will make a complaint again
I am rejecting this response because: First of all, the manager did enter it manually and error came upThe issue is that no card should be sent out without that listed that it is demagnetizedInstead I was left without a gift card and all the inconvenience was left to me with nothing more than send it back I had to ask to be given return postage after they told me to just use the old envelope and do return to sender which after this much time is actually not legal So I have not nothing but a poor experience and nothing was done to rectify my service experience
Hi ***, As we previously exchanged emailsWe were informed by our [redacted] rep to be "cautious" on this order as your first order with us was disputed in OctoberTherefore, when you placed an order with us I wanted to reach out to you firstI think there was confusion on how you could retrieve your card number and pins? Or maybe, since you were a first time customer, the verification process? Either way, I reached out to you and then on Sunday 01/you emailed back stating you need the card information that day, otherwise cancel my order; please see email belowI was out of the office on Sunday, therefore when I saw this email I politely responded that I have cancelled your orderYou also had another order that was being shipped to you and it was a physical order for physical cardsI indicated that order goes through a different verification process and that order is scheduled to shipI'm not sure where the "phishing" or "scam" comments derived fromSorry you didn't have a positive experienceOn Sunday, January 31, 11:AM, The Original < [redacted] > wrote:Hello Dear,Thank you for your interest, my question is why is my order still pendingI need to use the gift card today, can I or not ? If I can't, please cancel my order so I can purchase from another website and get my order immediately after purchase and don't have to wait.Please I need to use the gift card today.Thank you
Hello ***, When you purchased this [redacted] store credit in March 2017, [redacted] had not yet implemented the ID verification on store creditsWhen we received notice from [redacted] that they would soon start implementing the ID verification, we sent an email to all customer that bought [redacted] store credits in the past daysYou would have been included in this email notificationThe email gave a brief description of [redacted] changes and also informed our customer to please use their cards ASAP if they haven't alreadyWe then changed the way we accept [redacted] and since then we now only sell [redacted] gift cards which are not linked to an ID and can be used by anyoneWith that said, you did contact our customer service team and spoke to [redacted] She at first declined your refund as this is well over our day return policy, however she then circled back to you letting you know we could give you a $ [redacted] gift card in good faithI don't see you have responded yetIn this case, we want to make it right, which is why we are extending the $ [redacted] gift card to youWe at GiftCardBin, cannot predict when respective merchants make changes to the way they accept cards, but we can guarantee our cards within a daysAt this time, please let [redacted] know, or through this channel, if you would like to accept the $ [redacted] gift card for your troublesThank you*** Service Manager
Hello, The reason for the returned gift card was as you stated; what the market is doing as far as that particular merchant and also our current inventoryOur inventory changes throughout the day and we cannot control what the market is doing, supply/demand for a particular merchantIt is stated
in our Seller FAQ's that if we are to return a gift card to you we will send it back in USPS (I've included the description from our web page below)Once we have received and verified your sale to GiftCardBin, we will initiate a payment to you for the accepted gift cardsAny gift cards that we are not able to take or process will be returned toou via US Mail. Payment for accepted gift cards can generally take anywhere from to business days to post to your account once we've received and verified the shipment. As a one-time courtesy I could accept this gift card if you would like to send it back to usPlease send it to my attention, attn: April, and I will be sure to retrieve it and reviewPlease let me know if you have additional questions or concerns
Hello ***, I apologize for the issues you had with your first orderYour order required additional review seeing that it was your first order with us and the order contained ecode delivery for two of the cardsI see you spoke to *** and missed two of the three questions askedWe subscribe to
a service that pulls public information to confirm your identity; this is where the series of questions came fromI know those questions can be difficult at times tooUnfortunately, since two questions were missed, *** had to cancel the ecode requested cards; the physical card was still shipped to you and I see it was delivered two days agoWe did immediately relist these two Lowe's cards for sale, but being that they are a very popular merchant the cards were sold almost instantaneouslyPlease let me know if you have any future questions or concernsI'm happy to quickly review any future orders with us and *** leave you my direct emailThank you again. *** *** *** *** *** *** ***
To Whom It May Concern, This was the customer's first order with us and she purchased two Target gift cards totaling over $1k card value. Being that this was her first time order it prompted us to ask her questions to confirm her identity. We subscribe to service where it pulls public information on the individuals in question. The customer answered one of the questions incorrectly and then also answered the "challenge/final" question incorrectlyTherefore, we were not able to complete the order and confirm her identityWe assured the customer we do this in order to protect us and of course our customersThe order was placed on 06/and the refund was processed on 06/
Thank you for your emailWhen you contacted us in December we responded quicklyThis was when you stated you mistakenly purchased wrong cardsYour email from a few days ago will be addressed in 1-business days as stated in our SLA;sWe will conduct research on the cards and then circle back to
you with a resolutionAt this time, since you have filed a credit card dispute instead of letting us handle this for you, we will need to speak to our disputes department before taking action on thisThank youWe will be in contact soonThank you for your time and I'm sorry the cards were zero at time of use
Hi ***, Thank you for your comments and I'm happy to address this with youYour order was flagged for additional reviewThis happens most of the time with "new" customers and orders over $1,With your order it hit bothYour first order was placed with us days before so you were still
under the "new" status and your order was approximately $1,Your order was cancelled on a Saturday and Customer Service would have reached out to you today regarding your order; as they are only available Monday-FridayYour purchase, at the time you were refunded, was immediately cancelled and the cards you attempted to purchase were immediately relisted on our siteEvery card has sold, however the good news, is that we do receive *** dailyI would be happy to personally review your next order and offer you $off your next order as wellAs far as us floating money that is definitely not the case, but understand where your comments could have derived fromUnfortunately, we need to protect our customers and ourselves so we do have internal limits set and orders are reviewed by our fraud team dailyAgain, I appreciate your comments and would love to help you in the futureMy personal email address is *** and I would be happy to honor the additional discount mentioned aboveI also can shoot you an email when I see the *** cards listed so you can make your purchaseAgain, the order will still have to be reviewed, but if it looks similar to this one I would be hapy to releaseThank you for your time and please reach out to me
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thanks, I tried to withdraw this but couldn't find out how
Hello, the gift card was successfully delivered on 08/On that same day the card was used at a *** near her billing address. The customer called in and spoke with our Customer Service department and we explained to her we needed to our further research on the cardOur customer service
rep spoke with *** and they told her it was used at store# *** and then gave the address. It's possible the rep gave the wrong store number, but that is what they confirmedThe address was on *** *** *** ** *** **. We never said we wouldn't refund, we stated we needed to complete our investigation and would follwith her the following week. The customer disputed the transaction as we were still researching this, on 08/28, four days laterWe have refunded her now and I hope everything is okayWe will always do the right thing, but with cards that are reported back to us as zero balance, the research does take a little longer to reviewA lot of that entails us contacting the merchant and working with their loss prevention team