Hello, I'm sorry this happened to you. We will always do what is right and of course provide you a refund as needed. If you visit the [redacted] website, the balance is there. What should have happened is the [redacted] manager should have taken the extra step and assisted you with the demagnetized card...
(as this is most likely the issue). However, I show that you spoke to our customer service department yesterday and they already provided you a shipping label for you to ship the card back to us. As they stated, we will refund you upon receipt. With second hand gift cards this does happen from time-to-time. I apologize for the inconvenience and having this happen on your first order with us.
I am rejecting this response because:1. I have contacted [redacted] corporate headquarters and was told the card was unable to be used from before the day I had purchased it. ( [redacted]). The " instore credit" card I was told should have never been sold, its not transferable and its linked to a particular person's ID. 2. The item I received had printed directly on the card itself that it was linked to a particular ID. 3. I received No email about this situation. I have done an extensive search. Did any of your emails get rejected or bounced back? Do you have proof that I have received this email? [redacted] corporate said this policy was in place LONG before I ever purchased the card and using it during that time would have not made a difference. 4. There are 2 types of merchandise credit cards. the first is the normal " Merchandise credit card" which was discontinued and replaced with a new card called " in-store credit" The item I received was labeled " in-store credit" ( not merchandise credit) included the fine print mandating government when redeeming the card. In other words, I never had a chance of using this from any point in time. 5. The instore credit is not allowed to be sold or transferred. Its not a gift card, its not even a merchandise credit. For [redacted] the term " instore credit" is like a merchandise credit that is linked to a government issue ID of the person returning the item and must match the same information when redeeming it. I would like the card to be replaced with one that works($120.96) or just a full refund. This card should have never been sold in the first place. Lowes corporate confirm this information, the information printed directly on the card which you decided to sell also confirm this information. [redacted] corporation recommends that I receive a replacement card or my money back since this card was was not suppose to be sold. Thank you.
Hi there! No problem. I have sent the payment of $203.99 today. I'm going to give you my email address and would appreciate it if you could mail the card back to us when you receive it. I will give you a prepaid return label when you respond. My email is [redacted] have a good day and I hope this resolves your issue. If you have any positive comments at this point, we would love to hear your positive comments in the Revdex.com section. Thanks again.
To Whom It May Concern, This was the customer's first order with us and she purchased two Target gift cards totaling over $1k card value. Being that this was her first time order it prompted us to ask her questions to confirm her identity. We subscribe to service where it pulls public...
information on the individuals in question. The customer answered one of the questions incorrectly and then also answered the "challenge/final" question incorrectly. Therefore, we were not able to complete the order and confirm her identity. We assured the customer we do this in order to protect us and of course our customers. The order was placed on 06/24 and the refund was processed on 06/25.
I am rejecting this response because: Even though you lost me money and time. The last request is to delete any privacy information (My name, shipping and billing address, phone number)from your database that belongs to me. Also, I don't to receive any email from this website. If I receive any email I will make a complaint again.
Thank you again for your comments. Yes, I agree. What we are protecting ourselves from is fraud of course. We have had instances where someone makes a purchase with a stolen credit card and even call in to confirm the orders. Then, later, the charge is dispute and we take a loss. Other instances, we call and confirm the order and after speaking to the cardholder they confirm it is fraud. We do have a really good fraud department that reviews the order and in this case your order was again "flagged" for further review. Sometimes, this even has to do with the IP used to make the purchase. I truly do appreciate your feedback and would make good on my previous offer. I can email you when I see [redacted] cards available and offer the additional discount. Please let me know and feel free to email me directly as well.
Hi [redacted], As we previously exchanged emails. We were informed by our [redacted] rep to be "cautious" on this order as your first order with us was disputed in October. Therefore, when you placed an order with us I wanted to reach out to you first. I think there was confusion on how you could retrieve...
your card number and pins? Or maybe, since you were a first time customer, the verification process? Either way, I reached out to you and then on Sunday 01/31 you emailed back stating you need the card information that day, otherwise cancel my order; please see email below. I was out of the office on Sunday, therefore when I saw this email I politely responded that I have cancelled your order. You also had another order that was being shipped to you and it was a physical order for physical cards. I indicated that order goes through a different verification process and that order is scheduled to ship. I'm not sure where the "phishing" or "scam" comments derived from. Sorry you didn't have a positive experience. On Sunday, January 31, 2016 11:45 AM, The Original <[redacted]> wrote:Hello Dear,Thank you for your interest, my question is why is my order still pending. I need to use the gift card today, can I or not ? If I can't, please cancel my order so I can purchase from another website and get my order immediately after purchase and don't have to wait.Please I need to use the gift card today.Thank you
Hello, I'm sorry you had an issue with the gift card. We have an open credit card dispute on this as well and on 10/22 we sent you a prepaid label to send us the card back. Upon receipt, we would refund as we have spoken to this merchant and they confirmed the card is fine and the balance is there....
Possibly it's a magnetic strip issue? Either way, we will be more than happy to take care of you and your refund. Have you sent the card back yet?
response because an apology is simply not acceptable in this situation. I request that your website is changed to reflect the "delay" that I am guessing many first time users experience. If you have a guarantee without any ramifications for missing this guarantee, then it is not a guarantee at all. I also will continue to request compensation for my time, energy, and patience with your customer service representative who could not have been more rude to me. You did not even acknowledge this part of the complaint. An apology for missing your deadline with no ramifications, and no apology for your service agent's actions or any promise to change the messaging on your site is not acceptable at all.
Hello [redacted], When you purchased this [redacted] store credit in March 2017, [redacted] had not yet implemented the ID verification on store credits. When we received notice from [redacted] that they would soon start implementing the ID verification, we sent an email to all customer that bought [redacted] store...
credits in the past 60 days. You would have been included in this email notification. The email gave a brief description of [redacted] changes and also informed our customer to please use their cards ASAP if they haven't already. We then changed the way we accept [redacted] and since then we now only sell [redacted] gift cards which are not linked to an ID and can be used by anyone. With that said, you did contact our customer service team and spoke to [redacted]. She at first declined your refund as this is well over our 100 day return policy, however she then circled back to you letting you know we could give you a $100 [redacted] gift card in good faith. I don't see you have responded yet. In this case, we want to make it right, which is why we are extending the $100 [redacted] gift card to you. We at GiftCardBin, cannot predict when respective merchants make changes to the way they accept cards, but we can guarantee our cards within a 100 days. At this time, please let [redacted] know, or through this channel, if you would like to accept the $100 [redacted] gift card for your troubles. Thank you[redacted] Service Manager
We have refunded you for the two Lowe's cards you purchased; the refund was processed right away. A lot of the cards we have, we only offer ecode as the delivery method usually because we do not have the physical card. The process in which we work ecode requested cards and physical cards are completely separate. This is why [redacted] did not offer you the physical card. With that said, if he had taken this to me, I could have reviewed the order and as a one-time courtesy changed the order from ecode to physical; only because we actually had these two physical cards. I do apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. I think we agree to disagree. I understand their policies and concerns. I do feel they still lack in adherence to their time guidelines.
Hello, I'm sorry this happened to you. We will always do what is right and of course provide you a refund as needed. If you visit the [redacted] website, the balance is there. What should have happened is the [redacted] manager should have taken the extra step and assisted you with the demagnetized card...
(as this is most likely the issue). However, I show that you spoke to our customer service department yesterday and they already provided you a shipping label for you to ship the card back to us. As they stated, we will refund you upon receipt. With second hand gift cards this does happen from time-to-time. I apologize for the inconvenience and having this happen on your first order with us.
I am rejecting this response because:1. I have contacted [redacted] corporate headquarters and was told the card was unable to be used from before the day I had purchased it. ( [redacted]). The " instore credit" card I was told should have never been sold, its not transferable and its linked to a particular person's ID. 2. The item I received had printed directly on the card itself that it was linked to a particular ID. 3. I received No email about this situation. I have done an extensive search. Did any of your emails get rejected or bounced back? Do you have proof that I have received this email? [redacted] corporate said this policy was in place LONG before I ever purchased the card and using it during that time would have not made a difference. 4. There are 2 types of merchandise credit cards. the first is the normal " Merchandise credit card" which was discontinued and replaced with a new card called " in-store credit" The item I received was labeled " in-store credit" ( not merchandise credit) included the fine print mandating government when redeeming the card. In other words, I never had a chance of using this from any point in time. 5. The instore credit is not allowed to be sold or transferred. Its not a gift card, its not even a merchandise credit. For [redacted] the term " instore credit" is like a merchandise credit that is linked to a government issue ID of the person returning the item and must match the same information when redeeming it. I would like the card to be replaced with one that works($120.96) or just a full refund. This card should have never been sold in the first place. Lowes corporate confirm this information, the information printed directly on the card which you decided to sell also confirm this information. [redacted] corporation recommends that I receive a replacement card or my money back since this card was was not suppose to be sold. Thank you.
Hi there! No problem. I have sent the payment of $203.99 today. I'm going to give you my email address and would appreciate it if you could mail the card back to us when you receive it. I will give you a prepaid return label when you respond. My email is [redacted] have a good day and I hope this resolves your issue. If you have any positive comments at this point, we would love to hear your positive comments in the Revdex.com section. Thanks again.
To Whom It May Concern, This was the customer's first order with us and she purchased two Target gift cards totaling over $1k card value. Being that this was her first time order it prompted us to ask her questions to confirm her identity. We subscribe to service where it pulls public...
information on the individuals in question. The customer answered one of the questions incorrectly and then also answered the "challenge/final" question incorrectly. Therefore, we were not able to complete the order and confirm her identity. We assured the customer we do this in order to protect us and of course our customers. The order was placed on 06/24 and the refund was processed on 06/25.
I am rejecting this response because: Even though you lost me money and time. The last request is to delete any privacy information (My name, shipping and billing address, phone number)from your database that belongs to me. Also, I don't to receive any email from this website. If I receive any email I will make a complaint again.
Thank you again for your comments. Yes, I agree. What we are protecting ourselves from is fraud of course. We have had instances where someone makes a purchase with a stolen credit card and even call in to confirm the orders. Then, later, the charge is dispute and we take a loss. Other instances, we call and confirm the order and after speaking to the cardholder they confirm it is fraud. We do have a really good fraud department that reviews the order and in this case your order was again "flagged" for further review. Sometimes, this even has to do with the IP used to make the purchase. I truly do appreciate your feedback and would make good on my previous offer. I can email you when I see [redacted] cards available and offer the additional discount. Please let me know and feel free to email me directly as well.
Hi [redacted], As we previously exchanged emails. We were informed by our [redacted] rep to be "cautious" on this order as your first order with us was disputed in October. Therefore, when you placed an order with us I wanted to reach out to you first. I think there was confusion on how you could retrieve...
your card number and pins? Or maybe, since you were a first time customer, the verification process? Either way, I reached out to you and then on Sunday 01/31 you emailed back stating you need the card information that day, otherwise cancel my order; please see email below. I was out of the office on Sunday, therefore when I saw this email I politely responded that I have cancelled your order. You also had another order that was being shipped to you and it was a physical order for physical cards. I indicated that order goes through a different verification process and that order is scheduled to ship. I'm not sure where the "phishing" or "scam" comments derived from. Sorry you didn't have a positive experience. On Sunday, January 31, 2016 11:45 AM, The Original <[redacted]> wrote:Hello Dear,Thank you for your interest, my question is why is my order still pending. I need to use the gift card today, can I or not ? If I can't, please cancel my order so I can purchase from another website and get my order immediately after purchase and don't have to wait.Please I need to use the gift card today.Thank you
Hello, I'm sorry you had an issue with the gift card. We have an open credit card dispute on this as well and on 10/22 we sent you a prepaid label to send us the card back. Upon receipt, we would refund as we have spoken to this merchant and they confirmed the card is fine and the balance is there....
Possibly it's a magnetic strip issue? Either way, we will be more than happy to take care of you and your refund. Have you sent the card back yet?
I am rejecting this...
response because an apology is simply not acceptable in this situation. I request that your website is changed to reflect the "delay" that I am guessing many first time users experience. If you have a guarantee without any ramifications for missing this guarantee, then it is not a guarantee at all. I also will continue to request compensation for my time, energy, and patience with your customer service representative who could not have been more rude to me. You did not even acknowledge this part of the complaint. An apology for missing your deadline with no ramifications, and no apology for your service agent's actions or any promise to change the messaging on your site is not acceptable at all.
Hello [redacted], When you purchased this [redacted] store credit in March 2017, [redacted] had not yet implemented the ID verification on store credits. When we received notice from [redacted] that they would soon start implementing the ID verification, we sent an email to all customer that bought [redacted] store...
credits in the past 60 days. You would have been included in this email notification. The email gave a brief description of [redacted] changes and also informed our customer to please use their cards ASAP if they haven't already. We then changed the way we accept [redacted] and since then we now only sell [redacted] gift cards which are not linked to an ID and can be used by anyone. With that said, you did contact our customer service team and spoke to [redacted]. She at first declined your refund as this is well over our 100 day return policy, however she then circled back to you letting you know we could give you a $100 [redacted] gift card in good faith. I don't see you have responded yet. In this case, we want to make it right, which is why we are extending the $100 [redacted] gift card to you. We at GiftCardBin, cannot predict when respective merchants make changes to the way they accept cards, but we can guarantee our cards within a 100 days. At this time, please let [redacted] know, or through this channel, if you would like to accept the $100 [redacted] gift card for your troubles. Thank you[redacted] Service Manager
We have refunded you for the two Lowe's cards you purchased; the refund was processed right away. A lot of the cards we have, we only offer ecode as the delivery method usually because we do not have the physical card. The process in which we work ecode requested cards and physical cards are completely separate. This is why [redacted] did not offer you the physical card. With that said, if he had taken this to me, I could have reviewed the order and as a one-time courtesy changed the order from ecode to physical; only because we actually had these two physical cards. I do apologize for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. I think we agree to disagree. I understand their policies and concerns. I do feel they still lack in adherence to their time guidelines.