GiftCardBin clearly states that we have a day guarantee period in our Terms and Conditions, on the top banner of our site and also it is included in every packing slipOur Terms & Conditions state under "Returns, Refunds and Title": "If there is a balance discrepancy, the customer is
required to immediately contact Giftcardbin Customer Service and Giftcardbin will investigate the matterIf a customer contacts Giftcardbin within days of receipt of a gift card (as determined by Giftcardbin) and Giftcardbin investigation concludes that the balance discrepancy was not a result of the customer or related party’s own use of the card, Giftcardbin will either replace the card or refund the purchase Unfortunately, we are not be able to refund this order is well past at days oldThese are secondhand cards (cards previously owned by someone else)We take many measures to protect our customers and, when these occurrences happen within our return period (and sometimes beyond) we make the customer wholeWe offer one of the longer refund periods in our marketWhile we do try to make exceptions when possible, this card, being from is outside of that time periodI can understand why the customer made the personal choice to decide to hang onto the card, and consumers can have many reasons to not use cards within our refund period, but we offer a return policy and refund period like many other stores, in order to provide our customers to shop with confidence. Unfortunately, it sounds like the customer was hoping to be able to be able to gain a refund for an indefinite amount of time which we are unable to offerWe did offer the customer a credit on a future order
I understand your frustrationWe have already refunded you and you will see the credit in a few daysI'm not sure what more we can do at this pointPlease understand that with second hand gift cards, cards can become demagnetized or damagedWe have no way of verifying this unless we take the physical card to the storeWe can however, confirm the balance was in tact before cards are sentWith your card we confirmed the balance was there and the balance is still on the cardIf you would like to reach out to me directly I would be happy to chat more about thisI'm truly sorry for the back and forth and issues you had with your first orderThank you for your time
I am rejecting this response because:I PAY $USD AND MY REFUND $USD THIS BUSINESS STEALING ONE PENNY FROM MY ORDER AND THIS WHAT I MEAN SCAMS, FISHING AND MAYBE MORE IN FUTURE.I NEED MY PENNY
I am rejecting this response because: if a customer orders something and you offer it as an e-card and as a physical card, but cannot provide it as an e-card (no matter what reason), the other option should be offered. When I asked *** to issue a physical card, he should have been able to do that. I don't believe that they should be listed again and I should have received first preference to them. I believe that there are consumer protection laws that protect against such things occurring. I just want a good reason as to why this could not be converted to a physical card?
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If they resolve this and refund my money, I can cancel my dispute with the credit card company
Hello, I see your order was placed on the 12/02 and was not released to you within one business day; for that I do apologize. As this being your first order and also the selected ecode delivery, your order was delayed. I do show your order was credited and cancelled on 12/04.
I am rejecting this response because: this business and its employees continue to act passive aggressively with its customers and they need to have some repercussions from the Revdex.com. It is unacceptable for a business to treat its customers with such disrespect. I have never before dealt with a company with such a negative and unfriendly attitude and I will be sure to tell everyone I know never to use their service ever again.
I am rejecting this response because:Here is the verification number you sent - [redacted] You can pay via [redacted], that way USPS doesn't lose anything. Email for the [redacted] Account is a[redacted]
I am rejecting this response because:Thanks [redacted] I appreciate the response and offer. While I understand all the facts you state, it is still disturbing it falls outside your processing protocol. (As did my first order). When I spoke with your VP about the first order, she said call with any problems. I called and was expedited. it is scary expedited cant be handled in 7 hours or a return call. I have no problem with you protecting yourselves and infact appreciate it. I am just unclear what you are protecting yourself from. Someone who is obviously real as I spoke with your VP? Someone who's credit card had already paid you? I am just unsure if you are now saying my things will process quickly or I would still wait several days. Your service is not inline with your competitors. If you responded to customers even 1/2 as a quickly as you respond to the Revdex.com there would have been no need to go this route.
Dear Customer, Yes, you and I exchanged an email. It does take a few days to get a response with our respective merchants and we were looking into where the card was used in the interim. You have been refunded, however since you filed a credit card dispute we accepted the...
dispute and refunded you through that channel. The refund has been already processed through the disputed as I communicated to you last week. Thank you.
I am rejecting this response because: they sold a gift card with a zero balance on it. That is a fraud. They cannot hide behind their own self-imposed policies. They state how long it has been, but they fail to acknowledge how long we have already been trying to get our refund. Bottom line: they sold a worthless product. We will stop at nothing until we get a full refund. In fact, we are already planning a small claims suit. We will launch a negative publicity campaign against this company like they cannot imagine unless they refund our money for this fraudulent transaction.
I am rejecting this response because: The business still hasn't returned my gift cards. I'd like my gift cards or a check or a deposit for the amount to my bank account.
Since this message we let the customer know we would send a replacement Lowe's card and he was fine with that from my understanding. Does it say when this late comment was made?
Yes, we will accept the credit card dispute once that comes our way. Unfortunately, it hasn't posted yet meaning we cannot accept it yet (we simply don't see it on our end). What we don't want to do now is refund and then have the dispute come through as well. We need to let it run its course. At times the customer's credit card provider does not send that information over for 5-10 business days. Again, we won't see it until it's sent over. It will be addressed ASAP upon receipt of dispute however.
Hello, yes we do have the card and the email exchange between [redacted] and yourself explained that to you. The issue was that your handwritten [redacted] email account was not legible. I personally looked at the paper myself and couldn't make it out. Therefore, [redacted] reached back out to you to confirm...
your [redacted] email address. Once we had that, we sent it to our payment processing team and it went through the normal payment process. I have reviewed your account and your payment was sent this morning. Please let me know if you need anything further. Thank you.
As outlined in our Terms and Conditions, which can be found at: http://www.giftcardbin.com/terms"GiftCardBin may require additional verification of your identity for any digital delivery orders placed through a number of methods, including, but not limited to confirming personal and public...
records information. If you are unable to verify your identity, GiftCardbin reserves the right to cancel your order and refund you within 3 to 5 business days to your original form of payment."Further, while the customer claims they were denied information to a supervisor, [redacted] did in fact provide the customer with my contact information via email. I've attached a copy. The customer reached out to me via email and I responded to her within a half hour with a detailed explanation of our processes and procedures and why we have them. I've attached a copy of her email to me and my subsequent response. As stated in our terms, and my earlier emails to the customer, due to the inherent risk that resides in faceless, digital transactions, our system flags certain orders (based on an algorithm) for further identity verification. We do this to protect ourselves from credit card and the customer - to confirm that the person placing the order is in fact the credit card holder. We email the customer to inform them that their order has been marked and requires further verification to be completed. When the customer calls in, we explain the process to them which consists of providing their date of birth if they want to proceed with the verification. We subscribe to a system which pulls information from public record and credit card reporting agencies. We do not have control over the questions asked and the system provides adequate time to answer each question. Will made an exception and allowed the customer two attempts to pass verification yesterday and today. As the customer was unable to confirm their identity and pass the verification, we refunded them within one hour from when they called in and emailed. The refund has already been processed and I have attached proof from our credit card processor and shopping cart platform that shows we processed the refund.
I am rejecting this response because: First of all, the manager did enter it manually and error came up. The issue is that no card should be sent out without that listed that it is demagnetized. Instead I was left without a gift card and all the inconvenience was left to me with nothing more than send it back. I had to ask to be given return postage after they told me to just use the old envelope and do return to sender which after this much time is actually not legal. So I have not nothing but a poor experience and nothing was done to rectify my service experience.
GiftCardBin clearly states that we have a day guarantee period in our Terms and Conditions, on the top banner of our site and also it is included in every packing slipOur Terms & Conditions state under "Returns, Refunds and Title": "If there is a balance discrepancy, the customer is
required to immediately contact Giftcardbin Customer Service and Giftcardbin will investigate the matterIf a customer contacts Giftcardbin within days of receipt of a gift card (as determined by Giftcardbin) and Giftcardbin investigation concludes that the balance discrepancy was not a result of the customer or related party’s own use of the card, Giftcardbin will either replace the card or refund the purchase Unfortunately, we are not be able to refund this order is well past at days oldThese are secondhand cards (cards previously owned by someone else)We take many measures to protect our customers and, when these occurrences happen within our return period (and sometimes beyond) we make the customer wholeWe offer one of the longer refund periods in our marketWhile we do try to make exceptions when possible, this card, being from is outside of that time periodI can understand why the customer made the personal choice to decide to hang onto the card, and consumers can have many reasons to not use cards within our refund period, but we offer a return policy and refund period like many other stores, in order to provide our customers to shop with confidence. Unfortunately, it sounds like the customer was hoping to be able to be able to gain a refund for an indefinite amount of time which we are unable to offerWe did offer the customer a credit on a future order
I understand your frustrationWe have already refunded you and you will see the credit in a few daysI'm not sure what more we can do at this pointPlease understand that with second hand gift cards, cards can become demagnetized or damagedWe have no way of verifying this unless we take the physical card to the storeWe can however, confirm the balance was in tact before cards are sentWith your card we confirmed the balance was there and the balance is still on the cardIf you would like to reach out to me directly I would be happy to chat more about thisI'm truly sorry for the back and forth and issues you had with your first orderThank you for your time
I am rejecting this response because:I PAY $USD AND MY REFUND $USD THIS BUSINESS STEALING ONE PENNY FROM MY ORDER AND THIS WHAT I MEAN SCAMS, FISHING AND MAYBE MORE IN FUTURE.I NEED MY PENNY
I am rejecting this response because: if a customer orders something and you offer it as an e-card and as a physical card, but cannot provide it as an e-card (no matter what reason), the other option should be offered. When I asked *** to issue a physical card, he should have been able to do that. I don't believe that they should be listed again and I should have received first preference to them. I believe that there are consumer protection laws that protect against such things occurring. I just want a good reason as to why this could not be converted to a physical card?
I am rejecting this response because: I did ask for a supervisor and I am not satisfied with your response
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If they resolve this and refund my money, I can cancel my dispute with the credit card company
Hello, I see your order was placed on the 12/02 and was not released to you within one business day; for that I do apologize. As this being your first order and also the selected ecode delivery, your order was delayed. I do show your order was credited and cancelled on 12/04.
I am rejecting this response because: this business and its employees continue to act passive aggressively with its customers and they need to have some repercussions from the Revdex.com. It is unacceptable for a business to treat its customers with such disrespect. I have never before dealt with a company with such a negative and unfriendly attitude and I will be sure to tell everyone I know never to use their service ever again.
I am rejecting this response because:Here is the verification number you sent - [redacted] You can pay via [redacted], that way USPS doesn't lose anything. Email for the [redacted] Account is a[redacted]
I am rejecting this response because:Thanks [redacted] I appreciate the response and offer. While I understand all the facts you state, it is still disturbing it falls outside your processing protocol. (As did my first order). When I spoke with your VP about the first order, she said call with any problems. I called and was expedited. it is scary expedited cant be handled in 7 hours or a return call. I have no problem with you protecting yourselves and infact appreciate it. I am just unclear what you are protecting yourself from. Someone who is obviously real as I spoke with your VP? Someone who's credit card had already paid you? I am just unsure if you are now saying my things will process quickly or I would still wait several days. Your service is not inline with your competitors. If you responded to customers even 1/2 as a quickly as you respond to the Revdex.com there would have been no need to go this route.
Dear Customer, Yes, you and I exchanged an email. It does take a few days to get a response with our respective merchants and we were looking into where the card was used in the interim. You have been refunded, however since you filed a credit card dispute we accepted the...
dispute and refunded you through that channel. The refund has been already processed through the disputed as I communicated to you last week. Thank you.
I am rejecting this response because: they sold a gift card with a zero balance on it. That is a fraud. They cannot hide behind their own self-imposed policies. They state how long it has been, but they fail to acknowledge how long we have already been trying to get our refund. Bottom line: they sold a worthless product. We will stop at nothing until we get a full refund. In fact, we are already planning a small claims suit. We will launch a negative publicity campaign against this company like they cannot imagine unless they refund our money for this fraudulent transaction.
I am rejecting this response because: The business still hasn't returned my gift cards. I'd like my gift cards or a check or a deposit for the amount to my bank account.
Since this message we let the customer know we would send a replacement Lowe's card and he was fine with that from my understanding. Does it say when this late comment was made?
Yes, we will accept the credit card dispute once that comes our way. Unfortunately, it hasn't posted yet meaning we cannot accept it yet (we simply don't see it on our end). What we don't want to do now is refund and then have the dispute come through as well. We need to let it run its course. At times the customer's credit card provider does not send that information over for 5-10 business days. Again, we won't see it until it's sent over. It will be addressed ASAP upon receipt of dispute however.
Hello, yes we do have the card and the email exchange between [redacted] and yourself explained that to you. The issue was that your handwritten [redacted] email account was not legible. I personally looked at the paper myself and couldn't make it out. Therefore, [redacted] reached back out to you to confirm...
your [redacted] email address. Once we had that, we sent it to our payment processing team and it went through the normal payment process. I have reviewed your account and your payment was sent this morning. Please let me know if you need anything further. Thank you.
As outlined in our Terms and Conditions, which can be found at: http://www.giftcardbin.com/terms"GiftCardBin may require additional verification of your identity for any digital delivery orders placed through a number of methods, including, but not limited to confirming personal and public...
records information. If you are unable to verify your identity, GiftCardbin reserves the right to cancel your order and refund you within 3 to 5 business days to your original form of payment."Further, while the customer claims they were denied information to a supervisor, [redacted] did in fact provide the customer with my contact information via email. I've attached a copy. The customer reached out to me via email and I responded to her within a half hour with a detailed explanation of our processes and procedures and why we have them. I've attached a copy of her email to me and my subsequent response. As stated in our terms, and my earlier emails to the customer, due to the inherent risk that resides in faceless, digital transactions, our system flags certain orders (based on an algorithm) for further identity verification. We do this to protect ourselves from credit card and the customer - to confirm that the person placing the order is in fact the credit card holder. We email the customer to inform them that their order has been marked and requires further verification to be completed. When the customer calls in, we explain the process to them which consists of providing their date of birth if they want to proceed with the verification. We subscribe to a system which pulls information from public record and credit card reporting agencies. We do not have control over the questions asked and the system provides adequate time to answer each question. Will made an exception and allowed the customer two attempts to pass verification yesterday and today. As the customer was unable to confirm their identity and pass the verification, we refunded them within one hour from when they called in and emailed. The refund has already been processed and I have attached proof from our credit card processor and shopping cart platform that shows we processed the refund.
Yes, everything has been removed and we never share information. Thank you for your time.
I am rejecting this response because: First of all, the manager did enter it manually and error came up. The issue is that no card should be sent out without that listed that it is demagnetized. Instead I was left without a gift card and all the inconvenience was left to me with nothing more than send it back. I had to ask to be given return postage after they told me to just use the old envelope and do return to sender which after this much time is actually not legal. So I have not nothing but a poor experience and nothing was done to rectify my service experience.
Sure, we will look into changing the delivery to within 24 hours after our internal review. Thank you and have a good day.