[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and indeed the company is working towards a resolutionIf this is satisfactory or not, I can't tell during this time until the defunct product is either diagnosed/repaired or refundedThank you, [redacted] Read More Customer Complaints: > $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
[redacted] Houston Metro Revdex.com Good morning, Upon review, it appears to be a courtesy remake order submitted on January 15th for a sizing error made on the original order Due to a nationwide shortage of material by our vendor, Levolor, their estimated production times are much longer for these product collections right now as reflected on our website This longer lead time affects all window treatment retailers selling their products nationwide The original estimate for this remake order placed on 1/was 2/ However, the good news is that it processed earlier than expected and shipped on 1/and estimated to be delivered tomorrow, Tuesday, January, 27th I have copied and pasted the tracking link below [redacted] If you encounter any further problems, or just need assistance, please do not hesitate to contact our customer service department at 1-800-505-1905/ Press or [email protected] are here to help Thank you again for your patienceIt truly is a pleasure to serve you Respectfully, Gil Ron behalf of Sharon S / [redacted] Style Definitions */
Ms [redacted] Houston Metro Revdex.com I am terribly sorry for the misunderstanding regarding our product guaranteesWhile our SureFit Guarantee covers a broad range of products, we still have many vendors that have not agreed to let their products be sold under this programThus why we mention to look for the SureFit Guarantee Icon when shopping for products on our websiteWe try to make this very transparent in the details of the guaranteeLink below http://www.blinds.com/control/infopage?page=mi_terms.html&template=pop2console - SureFit Guarantee Details While this program was not applicable to the product you purchased, we as a courtesy offered you a 35% rebate towards a remake order in a new sizeWhich you agreed to Since our products are custom made they cannot be restocked or resold by our manufacture [redacted] This is why there is not a return or exchange policy for such a situationThis would be true for all window treatment retailersNevertheless, we will this one time refund both your original order and remake order in fullIt should appear on your cc statement in to business days.I am very sorry for the misunderstanding Have a wonderful day! Warmest Regards, Gil [redacted] / [redacted] Style Definitions */
Mr [redacted] Houston Metro Revdex.comUpdate # 2.Our vendor liaison has just spoken with Levolor regarding your situationThey have promised to get another set of hold down brackets sent as soon as possible.Also, we have decided to refund the entire order in fullIt should appear in in two separate creditsI again humbly apologize for the poor experience.Respectfully, Gil R.www.blinds.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I find this resolution satisfactory to me, I am uncomfortable that Blinds.com decided to refund me for the full amount of my order.I never expected any compensation, and although I graciously accept the $partial refund as a token of appreciation, I don't think I deserve to be refunded for the remainder of $351.I would appreciate if the accounting department at Blinds.com found a way to revert the remainder of the refund.Thank you again, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me 7/2/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I received the remake yesterday got it installed.I still can't believe the attitude of the person from Blinds.com on my most recent phone call.Especially in this economy
Read More Customer Complaints:
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From: *** *** *** Sent: Tuesday, December 16, 3:PM To: drteam Cc: drteam Subject: RE: Houston Revdex.com Membership is in Jeopardy *** Houston Revdex.com Metro Houston, Thank you for bringing this to our attention Unfortunately, I am not sure why we
did not get the original complaint for this order My supervisor *** *** is the point of contact and you have the correct email address for her However, I myself handle and resolve all the Revdex.com issues for our company If you wish to update the email address, you can change to *** My name is *** *** Now, the good news is that we already resolved this issue with the customer when they wrote our CEO on December 2nd Our CEO has allowed the customer to donate their order in question to a local charity of choice for a refund They then can also use those funds to apply towards a new purchase if desired I have copied and pasted the recorded admin notes below Please let me know if you need anything else I appreciate your time and attention Respectfully, *** *** on behalf of *** ***
Ms[redacted]
",sans-serif>Houston Metro Revdex.com
I am terribly sorry for
the misunderstanding regarding our product guaranteesWhile our SureFit
Guarantee covers a broad range of products, we still have many vendors that
have not agreed to let their products be sold under this programThus why we
mention to look for the SureFit Guarantee Icon when shopping for products on
our websiteWe try to make this very transparent in the details of the
guaranteeLink below
http://www.blinds.com/control/infopage?page=mi_terms.html&template=pop2console - SureFit Guarantee Details
While this program
was not applicable to the product you purchased, we as a courtesy offered you a 35% rebate towards a remake order in a new sizeWhich you agreed to.
Since our products are
custom made they cannot be restocked or resold by our manufacture** This is why
there is not a return or exchange policy for such a situationThis would be
true for all window treatment retailersNevertheless, we will this one time refund both your original order and remake order in fullIt should appear on your cc statement in to business days.I am very sorry for the misunderstanding
Have a wonderful day!
Warmest Regards,
Gil **
Hello, The order in question has been refunded in full. The manual credit should appear on your cc statement in 5 to 7 business days. Sincerely, The Blinds.com Revdex.com Team
Amy [redacted]Revdex.com of Metro HoustonRefunding the shade in question. $49 + tax should appear on your cc statement in 5 to 7 business days. Blinds.com
[redacted] Houston Metro Revdex.com Customer did not like the quality of the shades purchased. In most cases, the customer is responsible for shipping the product back at their expense. The product will not be picked up simply because they do not like the what they ordered. As...
a courtesy we provided them the option to donate a local charity of choice and provide us a copy of the donation receipt for a full refund. Example: [redacted] local church, etc. We find this more than fair, and the offer still stands. Your other option is to ship them to us at your expense, and once you provide us the tracking information, we will refund in full. Please ship to : [redacted] Please provide the tracking link details to our customer service department at 1-800-505-1905/Option 3. Sincerely, The Blinds.com Revdex.com Team
Good afternoon,Thank you for writing and bringing this to our attention. We are terribly sorry for the communication issues encountered while trying to address these four (4) blinds.While they were free and we cannot provide you the blinds you donated, we will refund these four shades in full. We...
will try a manual credit which should take 5 to 7 business days to appear on your cc statement.However, if the cc transaction is too old, we will not be able to credit it back to the card used and will then have to mail a check. This would take approx. two business weeks. If you have any questions please contact us at [redacted]Thank you!Sincerely,Blinds.com Revdex.com team
[redacted] Houston Metro Revdex.com We do not doubt you encountered some sort of glitch where you order was not properly transmitted into our system. However, due to circumstances out of our control, your submission never made it to us. We have informed you that we do not have the order in our system. Nor have you been charged for the order. Because of this unusual situation we will honor any price difference between now and the order you were submitting. In regard to delivery, expedited shipping is not usually warranted for such a situation. We find our offer fair, and attempting to work with you regarding your situation. With that being said, if not expediting will lose you as a customer, then of course, we will make the greater exception. Your business is very important to us. I will document this added stipulation on your prior order. If you wish to proceed, our customer service department can help get that processed for you. They can be reached at 1-800-505-1905/Press 3. Sincerely, The Blinds.com Revdex.com Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Mr. [redacted]Houston Metro Revdex.comUpdate # 2.Our vendor liaison has just spoken with Levolor regarding your situation. They have promised to get another set of hold down brackets sent as soon as possible.Also, we have decided to refund the entire order in full. It should appear in in two separate credits. I again humbly apologize for the poor experience.Respectfully, Gil R.www.blinds.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will just move on and bring my business elsewhere. I ordered on 11/1/16 to have my blinds here for the upcoming holiday on the 24th and even if I ordered now they would not be here in time. My issue is that I am here 17 days later no blinds. The company could have said from the beginning when I first contacted them on the 9th that they would not be able to find my order and to reorder right away. Instead I was given the impression that they would be working on getting my blinds made and shipped. I was told I would be contacted and updated about the status of my order, and never was.I feel the situation wasn't handle properly and here I am out of blinds. The business is correct the charge is no longer pending on my card, but that does not put blinds into my new home. So the business wins and the consumer loses.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and indeed the company is working towards a resolution. If this is satisfactory or not, I can't tell during this time until the defunct product is either diagnosed/repaired or refunded. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Finally received the 3/8" spacers but they are the WRONG size and smaller than the mounting brackets' holes so they cannot cannot be used. However, I was able to glue two shims into 1 and use that as replacements for the spacers since I was sent 4 pairs of black shims in the past month.After putting the mounting hardware up, I was finally able to install the blinds and to my disappointment, one of the blinds had multiple tool marks on it - please see attached photo which I took last night to show the tool marks on the blinds.Please advise what you can do for this issue. Thanks.]
Regards,
Hello, This order was shipped out on June 12th after a backorder delay in production. The scheduled delivery date is 6/20/17 under FedEx tracking number [redacted] Please see the link below for tracking details. [redacted]
Best, Lacey...
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and indeed the company is working towards a resolutionIf this is satisfactory or not, I can't tell during this time until the defunct product is either diagnosed/repaired or refundedThank you, [redacted] Read More Customer Complaints: > $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
[redacted] Houston Metro Revdex.com Good morning, Upon review, it appears to be a courtesy remake order submitted on January 15th for a sizing error made on the original order Due to a nationwide shortage of material by our vendor, Levolor, their estimated production times are much longer for these product collections right now as reflected on our website This longer lead time affects all window treatment retailers selling their products nationwide The original estimate for this remake order placed on 1/was 2/ However, the good news is that it processed earlier than expected and shipped on 1/and estimated to be delivered tomorrow, Tuesday, January, 27th I have copied and pasted the tracking link below [redacted] If you encounter any further problems, or just need assistance, please do not hesitate to contact our customer service department at 1-800-505-1905/ Press or [email protected] are here to help Thank you again for your patienceIt truly is a pleasure to serve you Respectfully, Gil Ron behalf of Sharon S / [redacted] Style Definitions */
Ms [redacted] Houston Metro Revdex.com I am terribly sorry for the misunderstanding regarding our product guaranteesWhile our SureFit Guarantee covers a broad range of products, we still have many vendors that have not agreed to let their products be sold under this programThus why we mention to look for the SureFit Guarantee Icon when shopping for products on our websiteWe try to make this very transparent in the details of the guaranteeLink below http://www.blinds.com/control/infopage?page=mi_terms.html&template=pop2console - SureFit Guarantee Details While this program was not applicable to the product you purchased, we as a courtesy offered you a 35% rebate towards a remake order in a new sizeWhich you agreed to Since our products are custom made they cannot be restocked or resold by our manufacture [redacted] This is why there is not a return or exchange policy for such a situationThis would be true for all window treatment retailersNevertheless, we will this one time refund both your original order and remake order in fullIt should appear on your cc statement in to business days.I am very sorry for the misunderstanding Have a wonderful day! Warmest Regards, Gil [redacted] / [redacted] Style Definitions */
Mr [redacted] Houston Metro Revdex.comUpdate # 2.Our vendor liaison has just spoken with Levolor regarding your situationThey have promised to get another set of hold down brackets sent as soon as possible.Also, we have decided to refund the entire order in fullIt should appear in in two separate creditsI again humbly apologize for the poor experience.Respectfully, Gil R.www.blinds.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I find this resolution satisfactory to me, I am uncomfortable that Blinds.com decided to refund me for the full amount of my order.I never expected any compensation, and although I graciously accept the $partial refund as a token of appreciation, I don't think I deserve to be refunded for the remainder of $351.I would appreciate if the accounting department at Blinds.com found a way to revert the remainder of the refund.Thank you again, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me 7/2/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I received the remake yesterday got it installed.I still can't believe the attitude of the person from Blinds.com on my most recent phone call.Especially in this economy
Read More Customer Complaints:
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From: *** *** *** Sent: Tuesday, December 16, 3:PM To: drteam Cc: drteam Subject: RE: Houston Revdex.com Membership is in Jeopardy *** Houston Revdex.com Metro Houston, Thank you for bringing this to our attention Unfortunately, I am not sure why we
did not get the original complaint for this order My supervisor *** *** is the point of contact and you have the correct email address for her However, I myself handle and resolve all the Revdex.com issues for our company If you wish to update the email address, you can change to *** My name is *** *** Now, the good news is that we already resolved this issue with the customer when they wrote our CEO on December 2nd Our CEO has allowed the customer to donate their order in question to a local charity of choice for a refund They then can also use those funds to apply towards a new purchase if desired I have copied and pasted the recorded admin notes below Please let me know if you need anything else I appreciate your time and attention Respectfully, *** *** on behalf of *** ***
Ms[redacted]
",sans-serif>Houston Metro Revdex.com
I am terribly sorry for
the misunderstanding regarding our product guaranteesWhile our SureFit
Guarantee covers a broad range of products, we still have many vendors that
have not agreed to let their products be sold under this programThus why we
mention to look for the SureFit Guarantee Icon when shopping for products on
our websiteWe try to make this very transparent in the details of the
guaranteeLink below
http://www.blinds.com/control/infopage?page=mi_terms.html&template=pop2console - SureFit Guarantee Details
While this program
was not applicable to the product you purchased, we as a courtesy offered you a 35% rebate towards a remake order in a new sizeWhich you agreed to.
Since our products are
custom made they cannot be restocked or resold by our manufacture** This is why
there is not a return or exchange policy for such a situationThis would be
true for all window treatment retailersNevertheless, we will this one time refund both your original order and remake order in fullIt should appear on your cc statement in to business days.I am very sorry for the misunderstanding
Have a wonderful day!
Warmest Regards,
Gil **
Hello, The order in question has been refunded in full. The manual credit should appear on your cc statement in 5 to 7 business days. Sincerely, The Blinds.com Revdex.com Team
Amy [redacted]Revdex.com of Metro HoustonRefunding the shade in question. $49 + tax should appear on your cc statement in 5 to 7 business days. Blinds.com
[redacted] Houston Metro Revdex.com Customer did not like the quality of the shades purchased. In most cases, the customer is responsible for shipping the product back at their expense. The product will not be picked up simply because they do not like the what they ordered. As...
a courtesy we provided them the option to donate a local charity of choice and provide us a copy of the donation receipt for a full refund. Example: [redacted] local church, etc. We find this more than fair, and the offer still stands. Your other option is to ship them to us at your expense, and once you provide us the tracking information, we will refund in full. Please ship to : [redacted] Please provide the tracking link details to our customer service department at 1-800-505-1905/Option 3. Sincerely, The Blinds.com Revdex.com Team
Good afternoon,Thank you for writing and bringing this to our attention. We are terribly sorry for the communication issues encountered while trying to address these four (4) blinds.While they were free and we cannot provide you the blinds you donated, we will refund these four shades in full. We...
will try a manual credit which should take 5 to 7 business days to appear on your cc statement.However, if the cc transaction is too old, we will not be able to credit it back to the card used and will then have to mail a check. This would take approx. two business weeks. If you have any questions please contact us at [redacted]Thank you!Sincerely,Blinds.com Revdex.com team
[redacted] Houston Metro Revdex.com We do not doubt you encountered some sort of glitch where you order was not properly transmitted into our system. However, due to circumstances out of our control, your submission never made it to us. We have informed you that we do not have the order in our system. Nor have you been charged for the order. Because of this unusual situation we will honor any price difference between now and the order you were submitting. In regard to delivery, expedited shipping is not usually warranted for such a situation. We find our offer fair, and attempting to work with you regarding your situation. With that being said, if not expediting will lose you as a customer, then of course, we will make the greater exception. Your business is very important to us. I will document this added stipulation on your prior order. If you wish to proceed, our customer service department can help get that processed for you. They can be reached at 1-800-505-1905/Press 3. Sincerely, The Blinds.com Revdex.com Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Mr. [redacted]Houston Metro Revdex.comUpdate # 2.Our vendor liaison has just spoken with Levolor regarding your situation. They have promised to get another set of hold down brackets sent as soon as possible.Also, we have decided to refund the entire order in full. It should appear in in two separate credits. I again humbly apologize for the poor experience.Respectfully, Gil R.www.blinds.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will just move on and bring my business elsewhere. I ordered on 11/1/16 to have my blinds here for the upcoming holiday on the 24th and even if I ordered now they would not be here in time. My issue is that I am here 17 days later no blinds. The company could have said from the beginning when I first contacted them on the 9th that they would not be able to find my order and to reorder right away. Instead I was given the impression that they would be working on getting my blinds made and shipped. I was told I would be contacted and updated about the status of my order, and never was.I feel the situation wasn't handle properly and here I am out of blinds. The business is correct the charge is no longer pending on my card, but that does not put blinds into my new home. So the business wins and the consumer loses.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and indeed the company is working towards a resolution. If this is satisfactory or not, I can't tell during this time until the defunct product is either diagnosed/repaired or refunded. Thank you,[redacted]
Read More Customer Complaints:
7
8
9
>
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
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toggle: false
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$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Finally received the 3/8" spacers but they are the WRONG size and smaller than the mounting brackets' holes so they cannot cannot be used. However, I was able to glue two shims into 1 and use that as replacements for the spacers since I was sent 4 pairs of black shims in the past month.After putting the mounting hardware up, I was finally able to install the blinds and to my disappointment, one of the blinds had multiple tool marks on it - please see attached photo which I took last night to show the tool marks on the blinds.Please advise what you can do for this issue. Thanks.]
Regards,
Hello, This order was shipped out on June 12th after a backorder delay in production. The scheduled delivery date is 6/20/17 under FedEx tracking number [redacted] Please see the link below for tracking details. [redacted]
Best, Lacey...
M[redacted]