Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Today is 8/15, I have yet to receive the parts needed to install the blind I ordered a month ago on 7/14. As stated in their response, I was to receive the parts on 8/14. As of right now, I am out over $300 since I have a product that I cannot use. The company does not seem to understand that it is not ok to lie to a consumer and at no point should I be responsible for any part of their incompetency. I fullfilled my obligation in a timely manner as specified, they continue to pass the responsibility to [redacted]. I did not pay [redacted], I paid Blinds.com, so I don't want to hear that it is [redacted]'s fault. I just want the product that I paid for.
Regards,
Houston Metro Revdex.com [redacted] We are terribly sorry for the continued problems encountered. We will have the damaged blind remade for you. Please feel free to keep and use this blind in the meantime.. No return needed. Sincerely, The Blinds.com Revdex.com Team Tell us why here...
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the continued problems encountered with your Economy
Motorized Cellular Shades
After
reviewing the recent admin notes, I see where our customer service department
responded to your latest concern and has ordered replacement battery wands for
you
Date: 08/20/10:CST
Label: customer email and reply
Agent[redacted]
Hello [redacted] I hope you are
having a great dayThank you for taking the time to write usI am so
sorry to hear about the malfunctioned battery wandsI know you are ready
to finish this project and I can understand your concernsI am happy to
helpI went ahead and submitted a request to our manufacturer to have the
replacement parts sent out to youYou should expect to receive the parts
within 5-business days at the following address: [redacted] You should also receive an email
within hours informing you of the parts request at [redacted] If
you need any further assistance, please do not hesitate to contact me and I
will be happy to assist youThanks Again! [redacted] Customer Service
Specialist www.Blinds.com 1-800-505- --------------------------------------------------------------------------------...⇄ />
-----Original Message----- From: [redacted]
Sent: Thursday, August 20, 8:29:AM To: Blinds.com - Customer
Service Subject: Re: Damaged in shipping - Remake Request: [redacted] Dear Customer Service, Thank you for your response
Unfortunately, it is not the batteriesI used lithium batteries, not under
direct sunlightI used the blinds for days after installation (worked
fine) and then a month later of no use (was on a trip), all lithium
batteries were depleted! The blinds are defunct and non-operational as they
deplete batteries without even being usedPlease send replacement if you
know what the issue is (wand, blind, etc), or refund our moneyIt has been
months since receipt and I still cannot use my blinds, I hope we can
avoid escalation of this issueBest, [redacted]
If this does
not work for you, we will be happy to provide you with the option
to simply donate your motorized shades to a local charity of
choice and provide us with a scan or photo copy attachment of the donation
receipt, we will then submit a full refund for the shades you ordered
that will not work for you
You are welcome to donate to Habitat for Humanity,
Good Will, Salvation Army, local church, or other local charity of
your choiceIt is our pleasure to offer our 100% Satisfaction Guarantee refund
for a donation receipt and hope that it will work to your satisfaction in
resolving the issue at hand
Note: This is offered as a courtesy to avoid shipping
the product back to us
If you have any questions or
concerns, please contact our customer service department at 1-800-505-1905/Option
or [email protected]
We are here to help
Sincerely,
Blinds.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund was processed and has appeared back on my credit card. I feel this is an adequate resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The response is not acceptable.The window/glass started to crack a couple of hours after the installation.The installer came back to see the damage and sent a glass specialist to look at it.The glass specialist confirmed that the installer had put stress on the window with the blinds screws and said the installer should have taken precautions with such a window type. He also confirmed the installer is totally responsible for the damage.The installer's insurance has to pay for it.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I find this resolution satisfactory to me, I am uncomfortable that Blinds.com decided to refund me for the full amount of my order.I never expected any compensation, and although I graciously accept the $30 partial refund as a token of appreciation, I don't think I deserve to be refunded for the remainder of $351.I would appreciate if the accounting department at Blinds.com found a way to revert the remainder of the refund.Thank you again,[redacted]
[redacted]
Houston Metro Revdex.com
Good morning,
Upon review, it appears to be
a courtesy remake order submitted on January 15th for a sizing error made on the original order
Due to a nationwide
shortage of material by our vendor, Levolor, their
estimated production times
are much longer for these product collections right now as reflected on our
website
This longer lead time affects
all window treatment retailers selling their products nationwide
The original estimate for
this remake order placed on 1/was 2/
However, the good news is that it
processed earlier than expected and shipped on 1/and estimated to be
delivered tomorrow, Tuesday, January, 27th
I have copied and pasted the
tracking link below
[redacted]
If you encounter any
further problems, or just need assistance, please
do not hesitate to contact our customer service department at 1-800-505-1905/
Press or [email protected]
are here to help
Thank you again
for your patienceIt truly is a pleasure to serve you
Respectfully,
Gil Ron behalf
of Sharon S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Unfortunately, [redacted] is now saying that they won't be able to deliver the Blinds today and that they aren't required to because it was shipped through [redacted] Ground instead of 2-day service as Blinds.com has promised in it's resolution. I really don't think that Blinds.com understands the impact of the mistakes of both itself and it's vendors make. I won't actually be in town next week since I'm traveling to Hong Kong for work and the blinds installer it recommended from [redacted] was scheduled to install them today and this weekend when they would arrive. This has been a complete mess and Blinds.com can't seem to even do what it says it will do when responding to even Revdex.com complaints.
Regards,[redacted]
[redacted] We will refund your order in full. We have contacted the vendor to not ship the remake order. It was just now finishing production. We did not provide you with any dates, but we did request a rush which does not entail weekends. In regard to the prior credit, it has been processed and we told you it would take 5 to 7 business days to process. See prior Revdex.com reply comments. The full refund will take the same amount of time. I'm sorry we could not help you to your satisfaction. Sincerely, The Blinds.com Revdex.com Team
**
[redacted]
Houston
Metro Revdex.com
We have
failed you on this one, but instead of making excuses we take emails like yours
to heart and work hard to learn from our mistakes
While
we cannot undo the inconveniences you have incurred, we can assure you that we
will address these issues (internally and externally) with great
diligence
In
order to compensate this unfortunate event, we would like to extend an
additional $rebate towards your purchaseIt should appear on your cc
statement in to business days
We
understand time was the greatest factor for you, and we failed
Please
accept this rebate as our effort to compensate our failures
We
apologize for the inconvenience this has caused you
If
you encounter any further problems, or ever need assistance, please do not
hesitate to contact our customer service department at 800.935.7028/ Press or [email protected] are here to help
Sincerely,
Blinds.com
Revdex.com Team
Mr
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
Please know that we want
you to be completely satisfied and confident in your purchase from our company
However, since our products are custom made they cannot be restocked or resold
by our manufacturerThis is why there is not a return or exchange policy for
such a situation
We do highly recommend
taking advantage of our free samp[redacted]g to ensure your color (and material)
choice is accurate for your application.
This is explained in the
details of our 100% Satisfaction Guarantee
http://www.b[redacted]ds.com/control/infopage?page=sat_guar.html
Thus why you were offered
a 25% courtesy rebate towards a remake order in a new color or collection
With that being said, we
would certainly hate to lose you over an unfortunate issue like this
With that being said, we will be happy to provide
you with the option to simply donate your cordless
shades to a local charity of choice and provide us with a scan or photo
copy attachment of the donation receipt, we will then submit a full refund
for the cordless shades you ordered that will not work for you
This is offered as a courtesy to avoid shipping the
product back to us
You are welcome to donate to [redacted], local church, or other local charity of
your choiceIt is our pleasure to offer our Satisfaction Guarantee refund for
a donation receipt and hope that it will work to your satisfaction in resolving
the issue at hand
If you have any questions, please contact our customer service
department at 1-800-505-1905/Option or customerservice@b[redacted]ds.com
Sincerely,
B[redacted]ds.comwww.b[redacted]ds.com
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the problems encountered with your new shutter order
After
reviewing our recorded admin notes, it appears we have offered to have these shutters
remade for you at no charge
Date: 08/19/11:CST
Label: SCB = reply
Agent: [redacted]
Hi [redacted] I hope that your
Wednesday is off to a great start! Thank you for taking the time to write me
I apologize that your track shutters are not the correct sizeThe website
shows you show to measure and I have included the link below: [redacted]
The 100% satisfaction guarantee does not apply to measuring errorsI have
included a link of the description below:
[redacted] I want to you have
a great experience so I will remake the panels at our costDo you want the
exact height of the panels, 78"? Please advise and I will remake and
send you a confirmationAs I previously stated, we will not incur the
expense of your installationOnce I have your reply, I will send you a
confirmationIf I can be of further assistance please contact me it would be
my pleasure to assist you again! :) [redacted]
We are
waiting for you to confirm the exact desired size of the panels
Please
contact our customer service department with this information and we will help
process a remake order
They can be
reached at 1-800-505-1905/Option or [email protected]
We are here
to help
In regard to
delivery, we too apologize for the delay in receiving your orderWe do try to
provide the current average production time and shipping estimate
In this
case, it appears our vendor was running behind schedule
We are terribly
sorry for any inconvenience
Sincerely,
Blinds.com
[redacted] We are terribly sorry for all the problems with this order. To ensure it is resolved properly we are having this shade remade for you. You should receive a remake email confirmation shortly. We too will refund the expedited...
production and shipping you paid on the original order. The manual credit should appear on your cc statement in 5 to 7 business days. Also, we have since resolved the technical issues finding your order in our system. It now can be located by any agent. If you encounter any further problems, or ever need assistance, please do not hesitate to contact our customer service department at 1-800-505-1905/ Press 2 or [email protected]. We are here to help. Sincerely, The Blinds.com Revdex.com Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From the start the installation company has denied any responsibility for my broken window because they maintain that the glass was not broken at the time the installer left. True. But, minutes after the installer left the glass started to crack because of the stress the installation has put on the glass with drilling holes for the blinds probably a bit too close to the glass itself and in a big rush too: The installer spent 10 minutes from the minutes he entered my house to the time he left the house! I paid $50 for that installation which they say will cover me in any way!After I reported the cracked glass, the installation company then sent me a glass specialist: [redacted] from [redacted], as he walked in the room, before even getting close to the glass, [redacted] mentioned straight away that with this kind of window, big and old, the installer should have taken better precautions, that he should know better as they are the installer. He confirmed that the breakage was no question because of the installation.[redacted] said he would be happy to do the repair and that he would give them a good price. But he did not give me a quote, he was going to wait for them to act as they are clearly responsible.The installation company should carry insurance and their insurance should simply cover this damage they caused.I have asked the installation company from the start to get their insurance to cover the damage but for some reason they always said no. I am wondering why and if they do carry insurance actually?Meanwhile, my window is still broken, now 7 months in this, please understand that it has to be solved.I have never given other information than what happened exactly. The installation company has been very shady from the start.Please have them prove they carry insurance and claim the breakage through their insurance. This story has to end.Please and thank you. Kind regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[redacted] Houston Metro Revdex.com We are terribly sorry for the backorder delay encountered with your recent purchase. We know it is frustrating when a situation like this happens and we are very sorry for the excessive delay. However, there is no excuse for the lack of...
communication and follow up. Not to mention the initial misinformation we received from our vendor. We are always working diligently with our vendors to avoid such occurrences so we can provide our customers with the proper expectations. After reviewing all the recorded calls, emails, and notes, it appears your order has an estimated ship date of November 29th. We have also requested this order be expedited when shipped by our vendor. In order to compensate these unfortunate events, we would like to extend an additional $50 rebate towards your purchase for the added delay and poor communication. It should appear on your cc statement within the next 5 to 7 business days. We humbly apologize for the inconvenience. Sincerely, The Blinds.com Revdex.com Team
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the problems encountered with your order
We have
remade a shade for you already under our [redacted]
However,
there appears to be some confusion since you have changed the height twice for
the requested second remake order
We do agree
that the [redacted] limitations and exclusions need to be more clearly
defined on our [redacted]
With that
being said, we will have the second remake order released to the vendor for
production
We have made
sure the second size change request that the height be 1/8" is added to the
vendor transmission
Thank you
for your patience
Sincerely,
Blinds.com
Revdex.com Team
Good afternoon, Our apologies, it appears are we receiving conflicting information from what we are told by the installation company and the information you have provided us. Do you have documentation from the glass specialist that came out? Please provide any invoice or documentation you may have. We continue to investigate to help resolve the issue. Sincerely,The Blinds.com Revdex.com Team
Houston Metro Revdex.com [redacted] Customer's order of 26 blinds had 6 blinds with issues needing addressed. Regretfully, there was a delay in processing these six (6) remake blinds. Customer indicates they no longer want them and wants a full refund. As per our...
satisfaction guarantee details “ If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you.” Customer Comments: "When delivering a defective product and failing to resolve the issue in a reasonable and timely fashion, YOU must be liable for all customer return expenses for YOU had caused this issue in the first place." In regard to these comments, the remake order was delayed for one week. On Friday October 7th we indicated they would ship on October 10 that next Monday. Customer stated they are no longer interested, and just want to return them and get their money back. Despite having the remake order in process, we provided the option to donate their current working blinds to a local charity of choice and provide us a copy of the donation receipt. Customer refused to donate and refused to ship product back. Customer disputed with credit card and after their investigation the chargeback was closed in our favor. Months after the fact they now file this complaint wanting the refund again. In regard to a refund, no return tags will be issued to pay to have these blinds picked up. You are responsible for shipping back the product back to us if you want a full refund. As a courtesy, we provided you the option to donate your blinds in attempt to make the process easier. This offer is usually very appreciated by our customers, and considered a value of their time and expense. Our offer still stands, donate the working blinds to a local charity of choice, and provide us a copy of the donation receipt for a full refund. You also have the option to ship the blinds back to us. [redacted] Please provide us the tracking number after you have shipped back your shade to us. Once we have the tracking information we will issue a credit back to your account. The Blinds.com Team
Mr. [redacted] Houston Metro Revdex.com Thank you for bringing this to our attention. After reviewing all the recorded admin notes, I do see where we have asked for a copy of the donation receipt but have yet to receive. It is obvious from your complaint you have been sending, but we have...
not received. It may possibly be due to of our email server blocking an image file due to its size. Due to such an inconvenience, we will not ask you to resend again. We will process your $450 refund this morning. The manual credit should appear on your cc statement in 5 to 7 business days. Thank you for your patience. Sincerely, The Blinds.com Revdex.com Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Today is 8/15, I have yet to receive the parts needed to install the blind I ordered a month ago on 7/14. As stated in their response, I was to receive the parts on 8/14. As of right now, I am out over $300 since I have a product that I cannot use. The company does not seem to understand that it is not ok to lie to a consumer and at no point should I be responsible for any part of their incompetency. I fullfilled my obligation in a timely manner as specified, they continue to pass the responsibility to [redacted]. I did not pay [redacted], I paid Blinds.com, so I don't want to hear that it is [redacted]'s fault. I just want the product that I paid for.
Regards,
Houston Metro Revdex.com [redacted] We are terribly sorry for the continued problems encountered. We will have the damaged blind remade for you. Please feel free to keep and use this blind in the meantime.. No return needed. Sincerely, The Blinds.com Revdex.com Team Tell us why here...
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the continued problems encountered with your Economy
Motorized Cellular Shades
After
reviewing the recent admin notes, I see where our customer service department
responded to your latest concern and has ordered replacement battery wands for
you
Date: 08/20/10:CST
Label: customer email and reply
Agent[redacted]
Hello [redacted] I hope you are
having a great dayThank you for taking the time to write usI am so
sorry to hear about the malfunctioned battery wandsI know you are ready
to finish this project and I can understand your concernsI am happy to
helpI went ahead and submitted a request to our manufacturer to have the
replacement parts sent out to youYou should expect to receive the parts
within 5-business days at the following address: [redacted] You should also receive an email
within hours informing you of the parts request at [redacted] If
you need any further assistance, please do not hesitate to contact me and I
will be happy to assist youThanks Again! [redacted] Customer Service
Specialist www.Blinds.com 1-800-505-
--------------------------------------------------------------------------------...⇄ /> -----Original Message----- From: [redacted]
Sent: Thursday, August 20, 8:29:AM To: Blinds.com - Customer
Service Subject: Re: Damaged in shipping - Remake Request: [redacted] Dear Customer Service, Thank you for your response
Unfortunately, it is not the batteriesI used lithium batteries, not under
direct sunlightI used the blinds for days after installation (worked
fine) and then a month later of no use (was on a trip), all lithium
batteries were depleted! The blinds are defunct and non-operational as they
deplete batteries without even being usedPlease send replacement if you
know what the issue is (wand, blind, etc), or refund our moneyIt has been
months since receipt and I still cannot use my blinds, I hope we can
avoid escalation of this issueBest, [redacted]
If this does
not work for you, we will be happy to provide you with the option
to simply donate your motorized shades to a local charity of
choice and provide us with a scan or photo copy attachment of the donation
receipt, we will then submit a full refund for the shades you ordered
that will not work for you
You are welcome to donate to Habitat for Humanity,
Good Will, Salvation Army, local church, or other local charity of
your choiceIt is our pleasure to offer our 100% Satisfaction Guarantee refund
for a donation receipt and hope that it will work to your satisfaction in
resolving the issue at hand
Note: This is offered as a courtesy to avoid shipping
the product back to us
If you have any questions or
concerns, please contact our customer service department at 1-800-505-1905/Option
or [email protected]
We are here to help
Sincerely,
Blinds.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund was processed and has appeared back on my credit card. I feel this is an adequate resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The response is not acceptable.The window/glass started to crack a couple of hours after the installation.The installer came back to see the damage and sent a glass specialist to look at it.The glass specialist confirmed that the installer had put stress on the window with the blinds screws and said the installer should have taken precautions with such a window type. He also confirmed the installer is totally responsible for the damage.The installer's insurance has to pay for it.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I find this resolution satisfactory to me, I am uncomfortable that Blinds.com decided to refund me for the full amount of my order.I never expected any compensation, and although I graciously accept the $30 partial refund as a token of appreciation, I don't think I deserve to be refunded for the remainder of $351.I would appreciate if the accounting department at Blinds.com found a way to revert the remainder of the refund.Thank you again,[redacted]
[redacted]
Houston Metro Revdex.com
Good morning,
Upon review, it appears to be
a courtesy remake order submitted on January 15th for a sizing error made on the original order
Due to a nationwide
shortage of material by our vendor, Levolor, their
estimated production times
are much longer for these product collections right now as reflected on our
website
This longer lead time affects
all window treatment retailers selling their products nationwide
The original estimate for
this remake order placed on 1/was 2/
However, the good news is that it
processed earlier than expected and shipped on 1/and estimated to be
delivered tomorrow, Tuesday, January, 27th
I have copied and pasted the
tracking link below
[redacted]
If you encounter any
further problems, or just need assistance, please
do not hesitate to contact our customer service department at 1-800-505-1905/
Press or [email protected]
are here to help
Thank you again
for your patienceIt truly is a pleasure to serve you
Respectfully,
Gil Ron behalf
of Sharon S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Unfortunately, [redacted] is now saying that they won't be able to deliver the Blinds today and that they aren't required to because it was shipped through [redacted] Ground instead of 2-day service as Blinds.com has promised in it's resolution. I really don't think that Blinds.com understands the impact of the mistakes of both itself and it's vendors make. I won't actually be in town next week since I'm traveling to Hong Kong for work and the blinds installer it recommended from [redacted] was scheduled to install them today and this weekend when they would arrive. This has been a complete mess and Blinds.com can't seem to even do what it says it will do when responding to even Revdex.com complaints.
Regards,[redacted]
[redacted] We will refund your order in full. We have contacted the vendor to not ship the remake order. It was just now finishing production. We did not provide you with any dates, but we did request a rush which does not entail weekends. In regard to the prior credit, it has been processed and we told you it would take 5 to 7 business days to process. See prior Revdex.com reply comments. The full refund will take the same amount of time. I'm sorry we could not help you to your satisfaction. Sincerely, The Blinds.com Revdex.com Team
**
[redacted]
Houston
Metro Revdex.com
We have
failed you on this one, but instead of making excuses we take emails like yours
to heart and work hard to learn from our mistakes
While
we cannot undo the inconveniences you have incurred, we can assure you that we
will address these issues (internally and externally) with great
diligence
In
order to compensate this unfortunate event, we would like to extend an
additional $rebate towards your purchaseIt should appear on your cc
statement in to business days
We
understand time was the greatest factor for you, and we failed
Please
accept this rebate as our effort to compensate our failures
We
apologize for the inconvenience this has caused you
If
you encounter any further problems, or ever need assistance, please do not
hesitate to contact our customer service department at 800.935.7028/ Press or
[email protected] are here to help
Sincerely,
Blinds.com
Revdex.com Team
Mr
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
Please know that we want
you to be completely satisfied and confident in your purchase from our company
However, since our products are custom made they cannot be restocked or resold
by our manufacturerThis is why there is not a return or exchange policy for
such a situation
We do highly recommend
taking advantage of our free samp[redacted]g to ensure your color (and material)
choice is accurate for your application.
This is explained in the
details of our 100% Satisfaction Guarantee
http://www.b[redacted]ds.com/control/infopage?page=sat_guar.html
Thus why you were offered
a 25% courtesy rebate towards a remake order in a new color or collection
With that being said, we
would certainly hate to lose you over an unfortunate issue like this
With that being said, we will be happy to provide
you with the option to simply donate your cordless
shades to a local charity of choice and provide us with a scan or photo
copy attachment of the donation receipt, we will then submit a full refund
for the cordless shades you ordered that will not work for you
This is offered as a courtesy to avoid shipping the
product back to us
You are welcome to donate to [redacted], local church, or other local charity of
your choiceIt is our pleasure to offer our Satisfaction Guarantee refund for
a donation receipt and hope that it will work to your satisfaction in resolving
the issue at hand
If you have any questions, please contact our customer service
department at 1-800-505-1905/Option or customerservice@b[redacted]ds.com
Sincerely,
B[redacted]ds.comwww.b[redacted]ds.com
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the problems encountered with your new shutter order
After
reviewing our recorded admin notes, it appears we have offered to have these shutters
remade for you at no charge
Date: 08/19/11:CST
Label: SCB = reply
Agent: [redacted]
Hi [redacted] I hope that your
Wednesday is off to a great start! Thank you for taking the time to write me
I apologize that your track shutters are not the correct sizeThe website
shows you show to measure and I have included the link below: [redacted]
The 100% satisfaction guarantee does not apply to measuring errorsI have
included a link of the description below:
[redacted] I want to you have
a great experience so I will remake the panels at our costDo you want the
exact height of the panels, 78"? Please advise and I will remake and
send you a confirmationAs I previously stated, we will not incur the
expense of your installationOnce I have your reply, I will send you a
confirmationIf I can be of further assistance please contact me it would be
my pleasure to assist you again! :) [redacted]
We are
waiting for you to confirm the exact desired size of the panels
Please
contact our customer service department with this information and we will help
process a remake order
They can be
reached at 1-800-505-1905/Option or [email protected]
We are here
to help
In regard to
delivery, we too apologize for the delay in receiving your orderWe do try to
provide the current average production time and shipping estimate
In this
case, it appears our vendor was running behind schedule
We are terribly
sorry for any inconvenience
Sincerely,
Blinds.com
[redacted] We are terribly sorry for all the problems with this order. To ensure it is resolved properly we are having this shade remade for you. You should receive a remake email confirmation shortly. We too will refund the expedited...
production and shipping you paid on the original order. The manual credit should appear on your cc statement in 5 to 7 business days. Also, we have since resolved the technical issues finding your order in our system. It now can be located by any agent. If you encounter any further problems, or ever need assistance, please do not hesitate to contact our customer service department at 1-800-505-1905/ Press 2 or [email protected]. We are here to help. Sincerely, The Blinds.com Revdex.com Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From the start the installation company has denied any responsibility for my broken window because they maintain that the glass was not broken at the time the installer left. True. But, minutes after the installer left the glass started to crack because of the stress the installation has put on the glass with drilling holes for the blinds probably a bit too close to the glass itself and in a big rush too: The installer spent 10 minutes from the minutes he entered my house to the time he left the house! I paid $50 for that installation which they say will cover me in any way!After I reported the cracked glass, the installation company then sent me a glass specialist: [redacted] from [redacted], as he walked in the room, before even getting close to the glass, [redacted] mentioned straight away that with this kind of window, big and old, the installer should have taken better precautions, that he should know better as they are the installer. He confirmed that the breakage was no question because of the installation.[redacted] said he would be happy to do the repair and that he would give them a good price. But he did not give me a quote, he was going to wait for them to act as they are clearly responsible.The installation company should carry insurance and their insurance should simply cover this damage they caused.I have asked the installation company from the start to get their insurance to cover the damage but for some reason they always said no. I am wondering why and if they do carry insurance actually?Meanwhile, my window is still broken, now 7 months in this, please understand that it has to be solved.I have never given other information than what happened exactly. The installation company has been very shady from the start.Please have them prove they carry insurance and claim the breakage through their insurance. This story has to end.Please and thank you. Kind regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
7/2/2015
[redacted] Houston Metro Revdex.com We are terribly sorry for the backorder delay encountered with your recent purchase. We know it is frustrating when a situation like this happens and we are very sorry for the excessive delay. However, there is no excuse for the lack of...
communication and follow up. Not to mention the initial misinformation we received from our vendor. We are always working diligently with our vendors to avoid such occurrences so we can provide our customers with the proper expectations. After reviewing all the recorded calls, emails, and notes, it appears your order has an estimated ship date of November 29th. We have also requested this order be expedited when shipped by our vendor. In order to compensate these unfortunate events, we would like to extend an additional $50 rebate towards your purchase for the added delay and poor communication. It should appear on your cc statement within the next 5 to 7 business days. We humbly apologize for the inconvenience. Sincerely, The Blinds.com Revdex.com Team
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the problems encountered with your order
We have
remade a shade for you already under our [redacted]
However,
there appears to be some confusion since you have changed the height twice for
the requested second remake order
We do agree
that the [redacted] limitations and exclusions need to be more clearly
defined on our [redacted]
With that
being said, we will have the second remake order released to the vendor for
production
We have made
sure the second size change request that the height be 1/8" is added to the
vendor transmission
Thank you
for your patience
Sincerely,
Blinds.com
Revdex.com Team
Good afternoon, Our apologies, it appears are we receiving conflicting information from what we are told by the installation company and the information you have provided us. Do you have documentation from the glass specialist that came out? Please provide any invoice or documentation you may have. We continue to investigate to help resolve the issue. Sincerely,The Blinds.com Revdex.com Team
Houston Metro Revdex.com [redacted] Customer's order of 26 blinds had 6 blinds with issues needing addressed. Regretfully, there was a delay in processing these six (6) remake blinds. Customer indicates they no longer want them and wants a full refund. As per our...
satisfaction guarantee details “ If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you.” Customer Comments: "When delivering a defective product and failing to resolve the issue in a reasonable and timely fashion, YOU must be liable for all customer return expenses for YOU had caused this issue in the first place." In regard to these comments, the remake order was delayed for one week. On Friday October 7th we indicated they would ship on October 10 that next Monday. Customer stated they are no longer interested, and just want to return them and get their money back. Despite having the remake order in process, we provided the option to donate their current working blinds to a local charity of choice and provide us a copy of the donation receipt. Customer refused to donate and refused to ship product back. Customer disputed with credit card and after their investigation the chargeback was closed in our favor. Months after the fact they now file this complaint wanting the refund again. In regard to a refund, no return tags will be issued to pay to have these blinds picked up. You are responsible for shipping back the product back to us if you want a full refund. As a courtesy, we provided you the option to donate your blinds in attempt to make the process easier. This offer is usually very appreciated by our customers, and considered a value of their time and expense. Our offer still stands, donate the working blinds to a local charity of choice, and provide us a copy of the donation receipt for a full refund. You also have the option to ship the blinds back to us. [redacted] Please provide us the tracking number after you have shipped back your shade to us. Once we have the tracking information we will issue a credit back to your account. The Blinds.com Team
Mr. [redacted] Houston Metro Revdex.com Thank you for bringing this to our attention. After reviewing all the recorded admin notes, I do see where we have asked for a copy of the donation receipt but have yet to receive. It is obvious from your complaint you have been sending, but we have...
not received. It may possibly be due to of our email server blocking an image file due to its size. Due to such an inconvenience, we will not ask you to resend again. We will process your $450 refund this morning. The manual credit should appear on your cc statement in 5 to 7 business days. Thank you for your patience. Sincerely, The Blinds.com Revdex.com Team