[redacted] Houston Metro Revdex.com We see that you spoke with one of our managers on April 5th . They confirm that you were provided incorrect information from our company regarding this product. The shade collection purchased does not offer side mount brackets or extension brackets for...
your particular mounting application. You were informed by the manager to donate the blinds in question to a local charity of choice. We have refunded your order in full. The manual credit should appear on your cc statement in 5 to 7 business days. We are terribly sorry we could not help you with these windows and for the overall poor experience. Sincerely, The Blinds.com Revdex.com Team
[redacted] and [redacted]Houston Metro Revdex.comWe apologize for the continued problems encountered.We have refunded the blind in question and the manual credit should appear on your cc statement in 3 to 5 business days.Thank you for your patience.Sincerely,Blinds.com Revdex.com Team
Houston Metro Revdex.com [redacted]u This order has been refunded in full. The $1647.59 manual credit will appear on your cc statement in 5 to 7 business days. We ask that you dispose of all the blinds as you see fit. The Blinds.com Revdex.com team
Good morning, The installation company reached back out to us, and they will not cover the damaged window this client has. The reasoning they provided to us was that the owner of the home should be contacting their home insurance. The window apparently cracked after the Technician left, and not due to anything the Installer did wrong. The window is old and it is hard to determine the exact reason the window cracked. The installation company is reaching out to the client and explaining this as well. The Blind.com Revdex.com Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Please see attached receipt for my donation the roller shades from [redacted] Additionally, I would like to know how long this refund process will take.Best, [redacted]
I appreciate your reply and screenshot of our product page and example photo. However, I still do not have the details as to how this was misrepresented on our [redacted]. It depends on the fabric chosen and special features selected. We do provide you the option for free samples prior to purchase. We will this one time, split the cost of the order with you provide an additional $400 rebate. The manual credit should appear on your cc statement in 5 to 7 business. Sincerely, The Blinds.com Revdex.com Team
Sent: Monday, April 17, 2017 3:16 PM Subject: RE: Complaint ID #[redacted] [...] I am working with our team that handles the installer affiliates. We do not install. We have a referral system set up for a Nation Wide Installer Network. The installers will be the responsible parties for what the customer wants done. We simply make the window treatments. As of now, I am waiting to hear back from the installation company involved. I expect to submit my reply within a couple days. [...] I hope to have something for you soon. Respectfully, Gil [redacted]
Revdex.com of Metropolitan Houston
[redacted]
I am very sorry for the
problems encountered with your new motorized shades
After reviewing the recorded calls
and notes from our customer service department and vendor, it has been
determined that this
not uncommon for this product collection
Our vendor advised that if
you open the end cap of the headrail and take the motor out, you can see if it
makes the same soundThey are confident the sound will be gone and that you
can simply place the motor back inside the headrail
Also, we have offered you our
100% Satisfaction Guarantee for a refund since we let you know that we think
you will encounter the same issue if these five shades are remade
As a courtesy, we provided
you the option to donate your order to a local charity of choice instead of
having to ship back the shades in question
Example: [redacted], etc
As per our 100% Satisfaction
Guarantee details, if the product is determined not to be a mistake by us or
our vendor, it is the customer's responsibility to ship the product back at
their cost for a refund
http://www.blinds.com/control/infopage?page=sat_guar.html
I certainly understand that
you wish for a remake of these five shades
Please understand that we are
the retailer and not the manufacturerIf the vendor determines it is not an
issue, then we will have to have the order remade at our cost
We think you will encounter
the same issue, thus our stance that we will issue a refund for your entire
order upon donation or return
Again, since we do not find
this to be an issue, no pre-paid return authorization option is available
In a nutshell, we have
offered to honor our 100% Satisfaction Guarantee that we advertise and have worked
diligently to address your situation
With all that being said, we
will this one time honor your request and have the five shades in question
remade at our expenseYou should receive a new remake email confirmation later
this morning
If you should encounter the
same issue with these shades, no further remakes will be issued and only the
option to ship back or donate for a full refund is available
If you have any further
questions, please contact our customer service department at [redacted]/Option *We are here to help
Respectfully,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I do not, however, that the Revdex.com complaint was responded to in hours and I waited days to get the slightest response on the actual issue. If the issue has garnered anything like this type of service, we never would have gone to the Revdex.com and you would not be refunding me $50 now.
[redacted]Houston Metro Revdex.com,I am terribly sorry for the delay in receiving the requested hold down brackets. Unfortunately our vendor, [redacted] is having a mass shortage of material and parts right now. Thus why our latest request is waiting for it to be processed.We have been responsive to your...
situation and have documented the recorded notes below. We cannot provide you what our vendor does not have. I have just sent a third formal request to Levolor for a follow up to resend these parts as soon as possible. Also, as another option, and to compensate your poor experience, I will split the cost of the blind in question and provide you with a $30 rebate. The manual credit should appear on your cc statement in 5 to 7 business days. You are welcome to use this money to order the desired parts at a online window part company.As a courtesy, I have provided some links below. Note: We are not affiliated.www.fixmyblinds.comwww.blindsparts.comI humbly apologize for a poor experience.Respectfully, Gil R. Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Parts being ordered because Customer needs more. Customer needs the following parts:2 x Holddown Bracket(s)Line items affected: 2Note to Levolor: Customer needs 2 hold down brackets since these blinds are installed on a door. Thanks!The Follow Up team will follow up on this request in one business day.Please send two hold down brackets for 2" Visions Faux Wood blinds.
[redacted]
[redacted], [redacted]
[redacted]
Order #[redacted]
Thank you.
I have placed order [redacted] for the hold down brackets, and these will ship on 11/21.
If there is anything further we can assist with, please reply to this email.
Thank you,
Jennie S.
Date: 11/18/2014 14:35 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Follow Up 1. Levolor confirmed that the parts order has been filled. Customer has been emailed an update.
Date: 11/23/2014 06:06 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Megan Jones
Parts being ordered because Missing from boxes. Customer needs the following parts:2 x Holddown Bracket(s)Special
part: Customer only received 1 of the hold downs and missing the pins.
Please send one set of the hold downs and the pins. Line items affected: 1Note to Levolor: No special noteThe Follow Up team will follow up on this request in one business day.I received the shipment. It contains one little triangular piece of metal.
I have asked for two hold downs. And you gave me something useless.
Is that how you handle customer service? I am quite disappointed in your company.
Date: 11/24/2014 16:51 CST
Label: SDW - EM to Customer
Agent: spencerw
Customer has a few mystery parts in their order - EM TO
CUSTOMER: Please reply to me with a couple pictures of the parts in
question. I will forward it to the factory for review. Thanks!
Spencer Watts
Hello,
My name is Craig and I will be assisting you.
The hold downs have been sent. The order number is [redacted].
Please reply to this email directly so that I can see all previous replies.
Sincerely,
Craig T[redacted]
Customer Service Specialist
Newell Rubbermaid Inc
Date: 11/25/2014 15:02 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Megan Jones
Follow Up 1. Levolor confirmed that the parts order has been filled. Customer has been emailed an update.
Date: 12/09/2014 17:27 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Parts being ordered because Customer needs more. Customer needs the following parts:2 x Holddown Bracket(s)Special part: I am so sorry the parts never arrived. Im having them sent again to [redacted], [redacted].Line items affected: 2Note
to Levolor: Customer never received the parts on order number
[redacted]. Please re-ship as quickly as possible since he has been
waiting a while. Thanks!The Follow Up team will follow up on this request in one business day.I am not sure what you say that has been fulfilled, but two weeks have gone by and I am yet to receive anything.
Where do you ship from? China?
Thank you,
[redacted]
Hello,
I apologize that the parts order has not been received. I have entered a
new parts order under [redacted]; the estimated ship date is 12/16.
I've also added 2nd day delivery for the delay.
Ericka F
Customer Service Specialist
Newell Rubbermaid
Date: 12/11/2014 17:15 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Follow Up 1. Levolor confirmed that the parts order has been filled. Customer has been emailed an update.
Hello again [redacted],
Thank you for staying connected with my service team. Oh No, I am so
sorry the parts still have not arrived. I completely understand why you
would have these feelings towards our company. Please know it is not
our intention to make you wait so long for the hold-down brackets. I am
sad this has been your experience with us.
I have your order here and I do see the parts were requested again for
you and LEvolor even confirmed they would be sent as of the 10th.
Following is their response:
Hello, I apologize that the parts order has not been received. I have
entered a new parts order under [redacted]; the estimated ship date is
12/16. I've also added 2nd day delivery for the delay.
I will request tracking info, but in the mean time, this is the address I
show it was delivered to:
Attention: [redacted]
Address: [redacted]
Address2: Unit 9
City, State, Zip: [redacted]
Please confirm this is correct still. Please allow 1-2 business days
for my response either with tracking or confirmation they have been sent
again.
I hope you have not given up on us, we take your satisfaction very
seriously! Please accept my sincere apologies. I wish this had not been
your experience so far, but thank you for allowing me to work to
correct it!
Please let me know if I can further assist in any way!
Have an AMAZING day!
Kind regards,
Tami Flores | Customer Care Specialist
www.blinds.com
O: [redacted]----------------------------------------------------------------------...⇄ />
-----Original
Message-----
From: [redacted]
Sent: Monday, December 22, 2014 8:27:40 AM
To: Blinds.com - Customer Service
Subject: Update on your Parts request for order# [redacted]
Now I am certain you guys have no intention of shipping those hold
downs. I have been requesting them for more than a month, I keep being
told that they are being shipped, I wait patiently, but I never receive
anything.
You really are a company with poor customer service and fulfillment.
Personally, I am disappointed to have chosen you in the first place.
Happy Holiday,
[redacted]
There is no tracking on the order and it is beyond the
estimated ship date. Levolor has been emailed for a status. Follow up
team will check back within one business day.Special note to vendor: may I have tracking for this parts order taht was sent?Please also confirm address shipped to!Thank youLine items affected: 2
The most recent parts order is [redacted] for hold down
brackets. These are shipping on 12/30 to [redacted] Castasti, [redacted]
[redacted] 23230.
If there is anything further we can assist with, please reply to this
email.
Thank you,
Jennie S.
Customer Service Specialist
--------------------------------------------Please advise why it is
taking so long to ship parts.
Thanks
TeQuell
Date: 12/23/2014 11:27 CST
Label: IPA-EMAIL FROM LEVOLOR
Agent: tequellm
TeQuell,
These were backordered, due to so many orders coming through for the Holidays. I apologize for the delay.
Thank you,
Jennie S.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received the remake yesterday . . . got it installed.I still can't believe the attitude of the person from Blinds.com on my most recent phone call.Especially in this economy . . .
[redacted] Houston Metro Revdex.com We see that you spoke with one of our managers on April 5th . They confirm that you were provided incorrect information from our company regarding this product. The shade collection purchased does not offer side mount brackets or extension brackets for...
your particular mounting application. You were informed by the manager to donate the blinds in question to a local charity of choice. We have refunded your order in full. The manual credit should appear on your cc statement in 5 to 7 business days. We are terribly sorry we could not help you with these windows and for the overall poor experience. Sincerely, The Blinds.com Revdex.com Team
[redacted] and [redacted]Houston Metro Revdex.comWe apologize for the continued problems encountered.We have refunded the blind in question and the manual credit should appear on your cc statement in 3 to 5 business days.Thank you for your patience.Sincerely,Blinds.com Revdex.com Team
Houston Metro Revdex.com [redacted]u This order has been refunded in full. The $1647.59 manual credit will appear on your cc statement in 5 to 7 business days. We ask that you dispose of all the blinds as you see fit. The Blinds.com Revdex.com team
Good morning, The installation company reached back out to us, and they will not cover the damaged window this client has. The reasoning they provided to us was that the owner of the home should be contacting their home insurance. The window apparently cracked after the Technician left, and not due to anything the Installer did wrong. The window is old and it is hard to determine the exact reason the window cracked. The installation company is reaching out to the client and explaining this as well. The Blind.com Revdex.com Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Please see attached receipt for my donation the roller shades from [redacted] Additionally, I would like to know how long this refund process will take.Best, [redacted]
I appreciate your reply and screenshot of our product page and example photo. However, I still do not have the details as to how this was misrepresented on our [redacted]. It depends on the fabric chosen and special features selected. We do provide you the option for free samples prior to purchase. We will this one time, split the cost of the order with you provide an additional $400 rebate. The manual credit should appear on your cc statement in 5 to 7 business. Sincerely, The Blinds.com Revdex.com Team
Sent: Monday, April 17, 2017 3:16 PM Subject: RE: Complaint ID #[redacted] [...] I am working with our team that handles the installer affiliates. We do not install. We have a referral system set up for a Nation Wide Installer Network. The installers will be the responsible parties for what the customer wants done. We simply make the window treatments. As of now, I am waiting to hear back from the installation company involved. I expect to submit my reply within a couple days. [...] I hope to have something for you soon. Respectfully, Gil [redacted]
Revdex.com of Metropolitan Houston
[redacted]
I am very sorry for the
problems encountered with your new motorized shades
After reviewing the recorded calls
and notes from our customer service department and vendor, it has been
determined that this
not uncommon for this product collection
Our vendor advised that if
you open the end cap of the headrail and take the motor out, you can see if it
makes the same soundThey are confident the sound will be gone and that you
can simply place the motor back inside the headrail
Also, we have offered you our
100% Satisfaction Guarantee for a refund since we let you know that we think
you will encounter the same issue if these five shades are remade
As a courtesy, we provided
you the option to donate your order to a local charity of choice instead of
having to ship back the shades in question
Example: [redacted], etc
As per our 100% Satisfaction
Guarantee details, if the product is determined not to be a mistake by us or
our vendor, it is the customer's responsibility to ship the product back at
their cost for a refund
http://www.blinds.com/control/infopage?page=sat_guar.html
I certainly understand that
you wish for a remake of these five shades
Please understand that we are
the retailer and not the manufacturerIf the vendor determines it is not an
issue, then we will have to have the order remade at our cost
We think you will encounter
the same issue, thus our stance that we will issue a refund for your entire
order upon donation or return
Again, since we do not find
this to be an issue, no pre-paid return authorization option is available
In a nutshell, we have
offered to honor our 100% Satisfaction Guarantee that we advertise and have worked
diligently to address your situation
With all that being said, we
will this one time honor your request and have the five shades in question
remade at our expenseYou should receive a new remake email confirmation later
this morning
If you should encounter the
same issue with these shades, no further remakes will be issued and only the
option to ship back or donate for a full refund is available
If you have any further
questions, please contact our customer service department at [redacted]/Option *We are here to help
Respectfully,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I do not, however, that the Revdex.com complaint was responded to in hours and I waited days to get the slightest response on the actual issue. If the issue has garnered anything like this type of service, we never would have gone to the Revdex.com and you would not be refunding me $50 now.
[redacted]Houston Metro Revdex.com,I am terribly sorry for the delay in receiving the requested hold down brackets. Unfortunately our vendor, [redacted] is having a mass shortage of material and parts right now. Thus why our latest request is waiting for it to be processed.We have been responsive to your...
situation and have documented the recorded notes below. We cannot provide you what our vendor does not have. I have just sent a third formal request to Levolor for a follow up to resend these parts as soon as possible. Also, as another option, and to compensate your poor experience, I will split the cost of the blind in question and provide you with a $30 rebate. The manual credit should appear on your cc statement in 5 to 7 business days. You are welcome to use this money to order the desired parts at a online window part company.As a courtesy, I have provided some links below. Note: We are not affiliated.www.fixmyblinds.comwww.blindsparts.comI humbly apologize for a poor experience.Respectfully, Gil R. Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Parts being ordered because Customer needs more. Customer needs the following parts:2 x Holddown Bracket(s)Line items affected: 2Note to Levolor: Customer needs 2 hold down brackets since these blinds are installed on a door. Thanks!The Follow Up team will follow up on this request in one business day.Please send two hold down brackets for 2" Visions Faux Wood blinds.
[redacted]
[redacted], [redacted]
[redacted]
Order #[redacted]
Thank you.
Date: 11/17/2014 11:37 CST
Label: IPA- EMAIL FROM LEVOLOR
Agent: tequellm
I have placed order [redacted] for the hold down brackets, and these will ship on 11/21.
If there is anything further we can assist with, please reply to this email.
Thank you,
Jennie S.
Date: 11/18/2014 14:35 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Follow Up 1. Levolor confirmed that the parts order has been filled. Customer has been emailed an update.
Date: 11/23/2014 06:06 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Megan Jones
Parts being ordered because Missing from boxes. Customer needs the following parts:2 x Holddown Bracket(s)Special
part: Customer only received 1 of the hold downs and missing the pins.
Please send one set of the hold downs and the pins. Line items affected: 1Note to Levolor: No special noteThe Follow Up team will follow up on this request in one business day.I received the shipment. It contains one little triangular piece of metal.
I have asked for two hold downs. And you gave me something useless.
Is that how you handle customer service? I am quite disappointed in your company.
Date: 11/24/2014 16:51 CST
Label: SDW - EM to Customer
Agent: spencerw
Customer has a few mystery parts in their order - EM TO
CUSTOMER: Please reply to me with a couple pictures of the parts in
question. I will forward it to the factory for review. Thanks!
Spencer Watts
Date: 11/24/2014 17:01 CST
Label: IPA - email from vendor
Agent: [redacted]
Hello,
My name is Craig and I will be assisting you.
The hold downs have been sent. The order number is [redacted].
Please reply to this email directly so that I can see all previous replies.
Sincerely,
Craig T[redacted]
Customer Service Specialist
Newell Rubbermaid Inc
Date: 11/25/2014 15:02 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Megan Jones
Follow Up 1. Levolor confirmed that the parts order has been filled. Customer has been emailed an update.
Date: 12/09/2014 17:27 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Parts being ordered because Customer needs more. Customer needs the following parts:2 x Holddown Bracket(s)Special part: I am so sorry the parts never arrived. Im having them sent again to [redacted], [redacted].Line items affected: 2Note
to Levolor: Customer never received the parts on order number
[redacted]. Please re-ship as quickly as possible since he has been
waiting a while. Thanks!The Follow Up team will follow up on this request in one business day.I am not sure what you say that has been fulfilled, but two weeks have gone by and I am yet to receive anything.
Where do you ship from? China?
Thank you,
[redacted]
Date: 12/10/2014 16:54 CST
Label: IPA - email from vendor
Agent: [redacted]
Hello,
I apologize that the parts order has not been received. I have entered a
new parts order under [redacted]; the estimated ship date is 12/16.
I've also added 2nd day delivery for the delay.
Ericka F
Customer Service Specialist
Newell Rubbermaid
Date: 12/11/2014 17:15 CST
Label: IPA Notes-Missing or Delayed Parts
Agent: Erin R[redacted]
Follow Up 1. Levolor confirmed that the parts order has been filled. Customer has been emailed an update.
Date: 12/22/2014 12:03 CST
Label: tamif
Agent: tamif
Hello again [redacted],
Thank you for staying connected with my service team. Oh No, I am so
sorry the parts still have not arrived. I completely understand why you
would have these feelings towards our company. Please know it is not
our intention to make you wait so long for the hold-down brackets. I am
sad this has been your experience with us.
I have your order here and I do see the parts were requested again for
you and LEvolor even confirmed they would be sent as of the 10th.
Following is their response:
Hello, I apologize that the parts order has not been received. I have
entered a new parts order under [redacted]; the estimated ship date is
12/16. I've also added 2nd day delivery for the delay.
I will request tracking info, but in the mean time, this is the address I
show it was delivered to:
Attention: [redacted]
Address: [redacted]
Address2: Unit 9
City, State, Zip: [redacted]
Please confirm this is correct still. Please allow 1-2 business days
for my response either with tracking or confirmation they have been sent
again.
I hope you have not given up on us, we take your satisfaction very
seriously! Please accept my sincere apologies. I wish this had not been
your experience so far, but thank you for allowing me to work to
correct it!
Please let me know if I can further assist in any way!
Have an AMAZING day!
Kind regards,
Tami Flores | Customer Care Specialist
www.blinds.com
O: [redacted]----------------------------------------------------------------------...⇄ /> -----Original
Message-----
From: [redacted]
Sent: Monday, December 22, 2014 8:27:40 AM
To: Blinds.com - Customer Service
Subject: Update on your Parts request for order# [redacted]
Now I am certain you guys have no intention of shipping those hold
downs. I have been requesting them for more than a month, I keep being
told that they are being shipped, I wait patiently, but I never receive
anything.
You really are a company with poor customer service and fulfillment.
Personally, I am disappointed to have chosen you in the first place.
Happy Holiday,
[redacted]
Date: 12/22/2014 12:05 CST
Label: IPA Notes-Status
Agent: [redacted]
There is no tracking on the order and it is beyond the
estimated ship date. Levolor has been emailed for a status. Follow up
team will check back within one business day.Special note to vendor: may I have tracking for this parts order taht was sent?Please also confirm address shipped to!Thank youLine items affected: 2
Date: 12/23/2014 11:19 CST
Label: IPA- EMAIL FROM/TO LEVOLOR
Agent: [redacted]
The most recent parts order is [redacted] for hold down
brackets. These are shipping on 12/30 to [redacted] Castasti, [redacted]
[redacted] 23230.
If there is anything further we can assist with, please reply to this
email.
Thank you,
Jennie S.
Customer Service Specialist
--------------------------------------------Please advise why it is
taking so long to ship parts.
Thanks
TeQuell
Date: 12/23/2014 11:27 CST
Label: IPA-EMAIL FROM LEVOLOR
Agent: tequellm
TeQuell,
These were backordered, due to so many orders coming through for the Holidays. I apologize for the delay.
Thank you,
Jennie S.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received the remake yesterday . . . got it installed.I still can't believe the attitude of the person from Blinds.com on my most recent phone call.Especially in this economy . . .