Blue Ridge Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their delivery experience with usI do see that two chair were delivered damaged. When the exchange took place the team accidentally damaged the customer’s mailbox. A home
damage claim was filed and sent to the delivery company for restitution. We understand the customer feels that Bob’s was responsible to rectify the concern. We do act as a liaison between the customer and delivery company to ensure the claim does get rectified. We are very sorry that this customer’s experience was so frustrating. We are glad it was finally resolved. Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Afternoon Revdex.com,As this has now become a legal action, we are unable to try to assist furtherTracy SanbornCorporate LiaisonBob's Discount Furniture

Complaint: ***
I am rejecting this response because:They need to send a tech out to look at the chair, that's what they usually do after looking at the picturesBut then again, I was told the pictures would do me no good. Like I said , I did my part, Called, filed a claim, took pictures on July 11thWas told I would here from them to hrsNo call or emailCalled July 15th, basically was told there was nothing they can do, I was stuck with the merchandiseAfter being treated so rude, I will never shop there againThey can send a tech out to look at the chair, which is a defectIf nothing is done I would like my $backIt seems that this *** *** doesn't apply to anythingWhen Bob's is selling you this plan may be they should explain to the consumer what it doesn't cover. I deal with the public everyday, worked in retail , this is a very poor way to handle a problem, especially in today's economyThank-you
Sincerely,
*** ***

Good Afternoon Ms***,Thank you for choosing Bob's Discount FurnitureI apologize that we failed to properly deliver and assemble your daughter's bedI imagine how excited she must have been to get a new bed only to be disappointed when she wasn't able to sleep in itI have shared your
experience with members of our delivery and quality control management teams and I assure you that they will review your account to determine what went wrong and how to prevent it from occurring in the future Your patience during the process is appreciated however, given the repeated delivery attempts, your decision to cancel the order for a refund is understood. I assure your that your experience is not the norm of our delivery serviceIf you grant us the opportunity to reinstate your order, I will personally oversee the process from beginning to end and I will apply a $gift card to your account to either be used toward the purchase or an accessory item to compliment the furniture. Otherwise a refund check in the amount of $1062.45 was processed and mailed out to your home on June 5, and you should expect to receive it within 10-business days.Thanks,***

Good Afternoon Revdex.com,I called and spoke with Mr*** on May 21, and asked that he email me photos of the sofa so that I may view to determine what recourse, if any we had availableMr*** agreed to send the photos however, I have to receive them.If and when Mr*** submits the
photos I will gladly review them with our service manager and follow-up.Thanks*** **

Good Afternoon Revdex.com- We are very sorry for the level of frustration this customer is feeling. We have reviewed the details of the failures on this account with the store. The store has offered to discuss compensation with the customer when the customer picks up the tables. We
offer compensation as store credit onlySincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com-
We are very sorry for any confusion or miscommunication this
customer is experiencing using the warranty for the merchandise purchased from
Bob’s. I see that this purchase was made
in May and at that time the customer purchased the option of *** ***
This warranty is through a third party company,
***. *** covers the
merchandise for accidental damages.
Accidental damage must be reported within thirty days of occurrence and
the customer must be able to provide the necessary details to clearly indicate
that this damage occurred through a single accident or incident and not through
misuse or abuse of the merchandise.
We do see that this customer previously was able to
successfully put in a claim in August for damage to the rails. That claim was accepted and the customer was
able to receive new rails in September
We are sorry that the damage claims recently reported to
*** we not accepted. We can not
force them to process a claim that does not meet their criteria.
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have offered me the full purchase price of the mattress and frame
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, they did not take major steps to resolve this, they gave us a little discount but did not compare to the aggravation and missed days of employmentFurniture still had to be repaired even after the last encounter!!
Sincerely,
* ***

Good Afternoon Revdex.com- We are very sorry for the failed deliveries that occurred. We are confused however by this complaint. On the customer was granted a pickup for refund for the bed. The paperwork was created and when it was time to schedule the pickup, the customer
stated they no longer had the merchandise. We are also confused by the complaint regarding the experience in the store. The customer was told by the manager that it would require hours for the answer to come from their superior. The customer chose to sit and wait in the showroom, for those hours. The customer was then upset that it took hours. It sounds like the manager was very clear what the chain of command was and how long it would require. The customer chose to sit and wait. We would not be compensating for that inconvenience. If the customer still has possession of the bed, we can send our team to pick it up for a refund. It must be completed before the return paperwork expires on 11.19.17. Once the return pickup has expired it cannot be reinstated. If the customer chose to discard the merchandise, no credit can be issued. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com-
Due to the nature of this complaint, we have reached out to
the customer directly to discuss our offer of resolution. There was some confusion on the protection
plan and which company the customer should be reaching out to for damages, we
hope that we have helped
to clarify. The
customer has accepted our offer and will reply to the Revdex.com mediation service. We thank the Revdex.com for bringing this to our
attention
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com-
The customer was offered and accepted compensation. While we normally offer all compensation as a
Bob’s store credit, we did go outside of policy and offer this as a refund to
the customer’s credit card. We
sincerely apologize for the failures that
caused the frustrations during the
holidays
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***According to previous email from Bobs they were apologizing for furniture deliveryThis complaint was not regarding furniture deliver but about their word of giving me a credit of $towards the purchase of furniture from Bobs due to being compensated for having to stay home on three different days waiting for delivery of furnitureIm not sure why they did not keep there work and think that I would have taken a credit of $to buy new furniture and then they would take a couch that was defectedWhat happened if I used my credit two years later? Would they take the couch then? I was also told that my refund check would go out the next business day which would have been Monday of this weekI informed Jaime the customer manager that I would have a family of seven sitting on a floor since I have no couches and that I need that check ASAP I also informed her that the customer service was horrible and unacceptableAllowing children to sit on a floor for something that was not my fault but there faultWhen this complaint was established I asked them to pull the phone call from my last contact with their representative informing me of the credit we were to receive and also ALLOWING us to keep the couch for being inconveniencedI was told that would take a while and then they dropped the subjectI am STILL waiting for the check to come and my children are still sitting on a floor I would like to know when I will receive my check?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Due to a question and the claim of ignoranceWho is being referenced in regards to "depot?" I have been in constant contact with the *** *** *** *** adjuster assigned to my claim since January so I find it surprising they were "surprised" it wasn't rectified. I honestly feel I was being strung along hoping I would give up to avoid payment against my property damage claim. Prior to the adjuster I also dealt with Autumn K*** and Gina D*** with ***This was an equally slow and frustrating experienceConsequently, I did receive a response within hours of notifying the insurance agent that I had filed a complaint with the Revdex.com. Rarely did I receive a timely response. Most emails were not responded to or had the same statement that my claim was being investigated. Please see attached email chains for all correspondenceUntil the promised check has been received, deposited and cleared I will not be accepting a response. I have no faith or trust with any company involved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** No one stated at anytime during my calls to your business they needed my full credit card #In addition the lamp fell on carpet, We paid to have the lamp put together by your delivery menThey did not put the lamp together due to the fact that they had to hurry to another deliverySo my husband put the lamp togetherSo the over $lamp has three prongs at the top that are not connected with the lamp shade probably due to improper assembly therefore what would be warranted is you allow me to return the chair that will ultimately have the same problems after the warranty is overWithin thirty days I have a right to return furniture, myself if I find that your product is NOT durable, or long lasting past the warranty.As I stated the lamp should not have broken, since it fell on SOFT CARPET ! So with that being said you will not repair the obvious non quality lampSo my resolve to either give me back money for delivery and assemble or allow me to return the ultimately defective chairThe chair came through my door with issues, I could just imagine what will happen with actually using this chair. My request is warranted I asked to return this chair within daysYou guys are prolonging this whole issueMy next complaint will be to the Attorney General, and "RIPOFF" report onlineSo I's advise you guys to try and work out some type o resolutionI didn't pay $for a lamp without a shade !Thank you,*** ***###-###-#### is my cell phone and my home # is ###-###-####No one has contacted me at either on of these #'s to give me my refund, via giving full credit card #You guys are ridiculous ! I will never purchase anything else from your store ever, I will also make sure that everyone I know doesn't either !

Complaint: ***
I am rejecting this response because:
The whole point of adding insurance is to cover anything that can happen to the furnitureThe sofa's stitching is still coming off and I can still see the fadingAnd you're telling me that you won't fix my chair because allegedly I had it to close to the wall and my bedroom furniture because the stains are not a one time incident, so I paid all that money for what! So no I don't accept you're response
Sincerely,
*** ***

Good
Morning Revdex.com-
We
are very sorry that this table did not live up to the customer’s
expectations. In an extreme effort to
meet this consumer’s demands for resolution we will make a one time only
courtesy offer for resolution (listed below)Should the customer wish to
accept
this offer they are able to contact customer care to schedule. Advice the agent there is a exchange in the
system, the agent will schedule the new delivery at the same time as the
pickup, ensuring the customer will have a piece in the home.
As this is a one
time courtesy- It should be expected that for any future occurrences of
concern, on any other sales order, this individual consumer is agreeing to
adhere to the terms and conditions of their warranty coverage and the
determinations of Bobs Discount Furniture’s Service ProfessionalsOur Service
Policy is fully disclosed on the customer’s sales invoice and provided at the
time of sale
Courtesy Offer
for Resolution:
If the customer would like to exchange
the table we will provide an even exchange
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I would prefer a refund since I do not trust your products for my childrens' use however if this is the only resolution being offered I will accept it I'm very disappointed in this company for not just the product failure, delivery failure, customer service failure but the fact that I had to go this far to get a response from you all I appreciate the quick response at this time
Sincerely,
*** ***

Revdex.com:the company reached out to me via social media and rectified the situation thank you for your help.
Sincerely,
*** ***