Blue Ridge Travel

Complaint: ***Please see information below - believe phone number will be information needed to look up The order was placed on my roommates card Jeff Coluccio.Address was:*** *** *** ***
*** **
*** *** ** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Good Morning Revdex.com-
In an extreme effort to meet this
consumer’s demands for resolution we will make a one time only courtesy offer
for resolutionShould the customer wish to accept this offer
they are able to go to the store when it is convenient and choose something
else.
As with the dresser and the chair
that the customer has had delivered and decided to reselect on, there would be
a new delivery fee applied to the new merchandise. This credit is active now and will be active
for days. Please see attached copy
As this is a one time courtesy- It should be expected that for any
future occurrences of concern, on any other sales order, this individual
consumer is agreeing to adhere to the terms and conditions of their warranty
coverage and the determinations of Bobs Discount Furniture’s Service
ProfessionalsOur Service Policy is fully disclosed on the customer’s sales
invoice and provided at the time of sale
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com-
We are very sorry that there was miscommunication and
confusion on this order. This caused
unacceptable delays in having the bed correctly assembled. The issue was finally identified and a
resolution was offered
Normally we offer any type of additional
apology in the form of a Bobs Discount
Furniture Gift Card because as a business we understand the importance of
earning our customer’s trust back and proving to our customer that delivery
failures are not part of the daily operations that have helped us grow
to be the 15th largest furniture retailer in the U.SWe also wish
to provide our customers with a tangible item as a further form of apology
rather than just committing to the act of pacifying someone with a monetary
amountShould the customer wish not to provide us with another opportunity to
deliver merchandise we can understand the reasons why in this scenario and have
several cash and carry items that can be taken from our Showrooms or pit
locations as our free gift of apology
As a token of apology we would like to offer this
customer a Bob’s store credit in the amount of $200. If the customer would like to accept this
offer please accept through the Revdex.com and we will create the paperwork and send
to the customer on the email on this complaint.
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com-
The customer was offered and accepted compensation. While we normally offer all compensation as a
Bob’s store credit, we did go outside of policy and offer this as a refund to
the customer’s credit card. We
sincerely apologize for the failures that
caused the frustrations during the
holidays
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their delivery experience with usI do see that two chair were delivered damaged. When the exchange took place the team accidentally damaged the customer’s mailbox. A home
damage claim was filed and sent to the delivery company for restitution. We understand the customer feels that Bob’s was responsible to rectify the concern. We do act as a liaison between the customer and delivery company to ensure the claim does get rectified. We are very sorry that this customer’s experience was so frustrating. We are glad it was finally resolved. Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Afternoon Revdex.com,
Please pass on our sincerest apologies to the customer for the concern they
have existingWe make an agreement with
every customer in the creation of a sale that we will guarantee our merchandise
free from manufacturing defects for the first year, in our service area. In that first year we will have a service
tech inspect the merchandise, we offer parts and service if a defect is
repairable, we offer an exchange only when a manufacturing defect is
non-repairable.
This customer has
every right to move wherever and whenever he chooses. In moving out of our service area he has
voided the warranty. We have offered him
the only resolution we are able to offer.
We will not be able to extend any other offer.
Kindest Regards,
Tracy NS***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com- We are very sorry for the level of frustration this customer is feeling. We have reviewed the details of the failures on this account with the store. The store has offered to discuss compensation with the customer when the customer picks up the tables. We
offer compensation as store credit onlySincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Revdex.com:I'm definitely looking to get some kind of compensation hereI have been sleeping on the floor since 1/31/and have build back painI have slept days without my bedI'm requesting if I could be given free king size mattress to make me happy after all I went thruThis will help me..
Sincerely,
*** ***

Clearly bobs furniture is trying to cover up something .I'm guessing my pictures of a brand new matters are not showing mold mold because when the mattress was delivered it was dragged from the truck to my apartment in the rain my bldg has cameras and videos can be requested of the delivery processI have been sleeping on the floor since being made aware of the issueThe bed currently still in my home has fumes coming from itThe credit we were given was for the inconvenience we have had to I'm sure since the of August.I have reached out to multiple supervisors to have the bed removed from my home,after making us aware of the possibility they no longer reached out to us about the problemThey have disregarded me and my family we have dealt with disrespectful customers service reps every time we've ordered something they have made some type of mistake ,which is probably why our bed was mold infestedAll phone calls are recorded from bobs furniture we are asking that u request to review all calls so tht you can see the horrible professionalism of this companyToday they came to our home refusing to replace the items they so called credited us for.the same delivery guys that gave us the molded bed in the same truck came to deliver only a bed protector and refused to pick up the mattressThey have lied to us and showed pure negligence on more than one occasion.the matters is still in our home and we are still sleeping on the floorBobs have given us different days they were supposed to come and get the mattress and had my husband miss days of work I am anpregnant woman constantly being stressed out and badgered by bobs customers representatives,I have begged them and pleaded for them to fix the problem they causedI give Revdex.com all rights to review all phone calls made and received by bobs discount furniture concerning this matter.as I have nothing to hideI am only asking that they handle the situation as professionals which they have failed to doI was also only credited for making a complaint about my expensive silk sheet set being affected by the mold and with that extra credit bobs supposedly gave me I had enough for a bed free which was only a small difference and not nearly the amount my sheet sets were worthIn addition to the fact that I have been discomforts and my health put at riskThey have yet to comply with anything and have only made matters worse as I continue to sleep uncomfortably.I Complaint:
I am rejecting this response because:
Sincerely,
Darina Medina

Good Afternoon Revdex.com,
Please pass on our apologies to *** * *** for the inconvenience the delivery team’s negligence has caused
and may continue to cause to their familyWe assure *** that this property
claim has been correctly filed with the third party trucking company
involved
and we will ensure the obvious coaching concerns presented are addressed
accordingly
As ***’s property claim is being handled by the trucking
company that caused the damages, *** has been contacted from that third
party and not Bobs Discount Furniture directlyPer our contractual agreements
with this trucking company they are owed a fair chance to process resolution on
their claim prior to Bobs Discount Furniture asserting ourselves into a
situation where it is most likely unnecessary
They have attempted to reach out on January 5th and 10th
via both email and telephone. They have
not been contacted back. As the customer
has made no attempt to resolve this concern with the delivery company they have
closed the claim for lack of interest.
We are very sorry, we would not be able to grant the request for free
merchandise.
We do have an exchange set up.
A team went to the home on at about 430pm during the estimated
delivery window and the customer was not home to accept the exchange. It was not the original team from the
delivery on
Kind Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, they did not take major steps to resolve this, they gave us a little discount but did not compare to the aggravation and missed days of employmentFurniture still had to be repaired even after the last encounter!!
Sincerely,
* ***

Complaint: ***
I am rejecting this response because:this is not the first time I made a claim about this boomerang set the whole set needs to be replaced when I went into bobs discount furniture I was told that the only way to get my claim approved was to call and give only one accident but why when these's multiple things wrong with the set the technican alreay came out in february and claimed that the set was not fixableI don't have a picture phone to send pictures to them the technician already came out and saw the damage why do I have to send more proof of what they already have
Sincerely,
*** ***

Revdex.com:the company reached out to me via social media and rectified the situation thank you for your help.
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry that this customer is not happy with the set currently in the home. The set is in showroom condition, it does not have the same three pieces the customer was looking for. The piece that was available to replace the damaged piece is not what the
customer wanted; it does not have the fun options the damaged piece had. The customer accepted a concession to keep the piece with a large discount as a refund back to *** ***. While it is not the piece the customer was looking for, it cannot be discounted further. We can offer the customer their choice of offers. The customer can either- *reselect to a different set- we will provide a Bob’s store credit to reselect to a set the customer might like better, as we were not able to replace the damaged piece with the same piece. We will include the Goof Proof Plus plan and waive a new delivery fee OR *we will refund the delivery fee originally paid back to the *** *** as final compensation for this part delay and the customer keeping the set with a different center piece then what they wanted, this would be a refund to *** *** of $129.99, in addition to the other compensations the customer has already received. When the customer replies back to the Revdex.com with which option they chose, we will create that applicable paperwork. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because: After scheduling delivery for my special order couch last week for January 5th and confirming that date AN HOUR AGO, I just received another phone stating that this is incorrect and the item can be scheduled for a delivery date on the 5th but not actually delivered that dateWhat is wrong with the employees and manager at this location that they do not understand how their system works? When I asked to speak with the manager *** again, he had Lisa come back on the phone and say that that is how it worksI have dealt with so many gimmicks in the last weeks that it ridiculous
Sincerely,
*** ***

Good Morning Revdex.com-
We are very sorry for the delays in processing the refund. We absolutely understand the level of
frustration this customer must be feeling.
We have confirmation that the check was sent to the customer via ***
The *** tracking number for this package is
***
Again we are sorry that this customer was left waiting for the
refund for so long
Kindest
Regards,
Tracy
S***
Corporate
Customer Care Liaison
Bob’s
Discount Furniture

Complaint: ***
I am rejecting this response because:I appreciate that Tracey has offered to replace the couch but we paid for *** *** for yearsHow is Bobs going to offer a couch but not add *** *** or refund the original *** *** costThis is unacceptable for meEither bobs add the *** *** to the new couch or refund me my money in full and I will buy a new couch from somewhere elseI sent a copy of what the warrant covers.Also Tracey stated that 100% of the cost would be a credit, the *** *** should have been apart of that creditIt was paid for on the original purchaseThat statement is misleading
Sincerely,
*** ***

Good Morning Mr***,Thank you for choosing Bob's Discount Furniture for your personal furniture needsI sorry to hear that the recliner did not provide the comfort your wife needed or expectedYour satisfaction with the service and merchandise you receive is our ultimate goal.In an
effort to remain fair to each of our customers, regardless of personal circumstance we provide written copies of our refund, service, privacy and mattress policy on the back and/or bottom of each sales invoiceI understand your specific reason for your purchase as well as your desired resolution for a full refundWhen necessary we address each customer concern on a case by case basis; as a result we allowed you to return the recliner weeks after you purchased it although returns are only allowed days after deliveryI understand your unique situation and therefore, you have been offered a store credit as we carry many different style recliners such as those with heat and massage, power lift recliners, standard stationary recliners and power adjusted recliners.We truly value your business and ask that you revisit our store to explore the different recliners that are displayed on our showroom floor.Thank you,*** **