Blue Ridge Travel

it is not right what u guy's are doing selling jung and giving those kind of protection plans and when u want to use it u come up with all kind of ways not to pay for damage your sofa is one pease of junk and u guys dont care adout serviceits very disappointing of u guys I will make this complain go viral I guys sell junk and dont cover nothing
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Good Afternoon Revdex.com,
Our records show a refund to this customer’s charge
card processed on (one day after the purchase was made)
At this time we consider this concern closed as
resolved
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer
Care Corporate Liaison

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** No one stated at anytime during my calls to your business they needed my full credit card #In addition the lamp fell on carpet, We paid to have the lamp put together by your delivery menThey did not put the lamp together due to the fact that they had to hurry to another deliverySo my husband put the lamp togetherSo the over $lamp has three prongs at the top that are not connected with the lamp shade probably due to improper assembly therefore what would be warranted is you allow me to return the chair that will ultimately have the same problems after the warranty is overWithin thirty days I have a right to return furniture, myself if I find that your product is NOT durable, or long lasting past the warranty.As I stated the lamp should not have broken, since it fell on SOFT CARPET ! So with that being said you will not repair the obvious non quality lampSo my resolve to either give me back money for delivery and assemble or allow me to return the ultimately defective chairThe chair came through my door with issues, I could just imagine what will happen with actually using this chair. My request is warranted I asked to return this chair within daysYou guys are prolonging this whole issueMy next complaint will be to the Attorney General, and "RIPOFF" report onlineSo I's advise you guys to try and work out some type o resolutionI didn't pay $for a lamp without a shade !Thank you,*** ***###-###-#### is my cell phone and my home # is ###-###-####No one has contacted me at either on of these #'s to give me my refund, via giving full credit card #You guys are ridiculous ! I will never purchase anything else from your store ever, I will also make sure that everyone I know doesn't either !

Dear Revdex.com,
We are very sorry that the *** *** policy did not work to this customer’s
expectations. They have asked that the
*** *** *** be canceled and that has been completed by my colleague Nate. We apologize that this damage was not
covered. The pieces in
the home no
longer have any remaining protection plan.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Good Morning Revdex.com,I will only accept the service in which they're offering if Bob's discount furniture is going to pay for those parts and laborThe merchandise was ordered and pickup on April 15,and went to the store and report the problem on April 20,I am able to provide dates because I check back in my note which I within my cell phoneI firmly Believe that I should not pay for the couch to be repairedTheir merchandise was defective my child got hurt they need to show some remorse for the fact that my child got hurt and stop being so heartless I wonder how would they feel if it was their childAgain I don't believe I should pay for the parts or for a technician to come out to put in those parts.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that I am still disappointed that it took so long to resolve this issue after countless calls and excusesI was aware of the to week time frame but this issue happened back in FebI have been given a different excuse every time I called Bobs customer service, just last week when I inquired about an exchange in a console I was told that my furniture piece was discontinuedI purchased and paid in FULL for several rooms of furniture from your store and felt as if this process to resolve this issue was handled poorlyI hope that my complaint prevents anyone else from having to go through what I experienced
Sincerely,
*** ***

Good Morning Revdex.com,
I am very
sorry that our customer is disappointed with their productWhile I remain
sorry I am not able to see how we mislead our customer within our advertising
campaign for this productThe fact remains that the customer does not have any
active guarantee thru Bobs
for this purchase (as advertised)
Bob’s prides itself on providing quality service and the best
value product for the priceIn order to remain fair for all customers alike we
must uphold the integrity of our Bob’s Guarantee and all of our policies and
procedures
In reference to the absence of honorable customer care our
customer cites their concern has received while communicating with us (there is
no excuse for a lack of empathy or any
lack of follow up) we can offer the customer a token of our apologies in the
form of a Bobs Discount Furniture Gift Card for $
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison

I had raised a complaint against Bob's Discount Furniture on June 22nd regarding my furniture and the business responded to me yesterdayThe resolution was that they are going to give me a store credit for the purchase price of the furnitureThey mentioned that if I select a different material then it would be 60% but if it was the original one it would be 100%I did mention in the resolution that I want the same material and so was expecting the 100% store creditToday morning I got an email from Tracy S*** of Bob's Discount furniture that they are issuing me only 60% store credit which is not the resolution that I expectedCould you please look into thisIf possible I would like to re-open the complaintThanks, Pradeep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I would prefer a refund since I do not trust your products for my childrens' use however if this is the only resolution being offered I will accept it I'm very disappointed in this company for not just the product failure, delivery failure, customer service failure but the fact that I had to go this far to get a response from you all I appreciate the quick response at this time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Due to a question and the claim of ignoranceWho is being referenced in regards to "depot?" I have been in constant contact with the *** *** *** *** adjuster assigned to my claim since January so I find it surprising they were "surprised" it wasn't rectified. I honestly feel I was being strung along hoping I would give up to avoid payment against my property damage claim. Prior to the adjuster I also dealt with Autumn K*** and Gina D*** with ***This was an equally slow and frustrating experienceConsequently, I did receive a response within hours of notifying the insurance agent that I had filed a complaint with the Revdex.com. Rarely did I receive a timely response. Most emails were not responded to or had the same statement that my claim was being investigated. Please see attached email chains for all correspondenceUntil the promised check has been received, deposited and cleared I will not be accepting a response. I have no faith or trust with any company involved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I do not appreciate it when someone puts words in my mouth and outright liesI never accepted the offer of the $gift card and I would appreciate it if you stopped lying about that.I don't understand what you mean by not offering discounts on merchandise that is not damagedAre you saying that defective furniture is not damaged? I cannot assemble two chairs because I was given the incorrect partsI would consider that damaged because they don't function like they're supposed to.What do you offer refunds on? Apparently nothing, because how else does someone get furniture to their house...they either pick it up at the store or have it delivered.Either way there would have been hassle whether I had it delivered or notYou seem to be missing the pointI paid the money upfront and am still left with furniture that's incomplete because it's defective.I was never happy with the offerI asked for the partial refundI spoke to the store manager and was told nothing can be doneI am still not happy with the situation because you're not offering a solutionA $gift card does not fix this problemI will never buy anything from your store again so it is worthless to meI can send the gift card back to you or you can cancel it yourself.I am tired of this scam that you're trying to pull by selling people sub-par furniture and not offering solutions
Sincerely,
*** ***

Dear ***,Thank you for choosing Bob's Discount FurnitureI am excited to inform you that Guardian (goof proof) has approved your claim for a replacement sofa! There is currently a store credit on your account in the amount of $You may use this store credit toward the purchase of
any item in our store and you may either keep the sofa you currently have or we can pick it up at no chargeThere will be no charge for delivery of the newly selected item however, you must use the credit by August 20, 2015. When visiting the store, please reference *** ***Both Bob's Discount Furniture and Guardian Furniture Protection appreciates your businessFor further assistance please contact our customer care center at *** or Guardian ***.Thank you,*** **

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their experience with us
I see that this customer has already spoken with my
colleague and it appears the customer will be working closely with Jennifer to
rectify the
situation and reach a satisfactory outcomeJennifer has offered the customer a
reselection credit
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because: The vanity set had damages when it was delivered the last timeIt was noted by the delivery personPlease check recordsApparently this company has no internal communication In addition the delivery men also damaged the draw part of the set re installing the glass this was also pointed out to themHe told me customer service would call me in reference to it all, which did not happenI want this relationship with Bobs to end, I will never do business with themI also let everyone know To stay awayAgain I would like to end this relationship with bobs, I would like a full refund for this set as it is still not up to standardsI paid for a new undamaged set as it was shown in storeThis is not what I received This was a treat to myself that was suppose to be positive however it has been an absolute nightmareWith the time being taken off from work and the disappointments each weekPick up yoir set and refund what was paidThanks Please excuse any typos as this is via my mobile
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The whole point of adding insurance is to cover anything that can happen to the furnitureThe sofa's stitching is still coming off and I can still see the fadingAnd you're telling me that you won't fix my chair because allegedly I had it to close to the wall and my bedroom furniture because the stains are not a one time incident, so I paid all that money for what! So no I don't accept you're response
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry that the customer remains frustrated. We understand that there are complaints on line regarding this issue. Unfortunately, when someone finds these pests they look for a cause. We take all necessary precautions to ensure we are not the cause. In our current culture, consumers believe that posting negative reviews often gets the resolution they seek. In reference to this concern however, we are completely confident that these pests did not come from our delivery. We are very sorry that the customer feels that they are not receiving good customer service and they keep hearing the same answer from us. As this concern could not have originated from our delivery, that is the only answer we will be providing. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com- We are very sorry that the customer is not satisfied with this option. Bob’s is not able to offer to return the power bases. The voluntary part replacement is offered through the manufacturer. The bed is not defective. There is an issue that the manufacturer has identified with the extra power outlet. That can be replaced, by the manufacturer. Bob’s is not able to offer any resolution in this matter. Sincerely,Tracy S*Corporate LiaisonBob’s Discount Furniture Tell us why here

Good Morning Revdex.com,
We are sincerely sorry for the error that occurred on the original
delivery date. It is unacceptable that
the merchandise was not on the truck for delivery Bob’s
policy is to offer compensation once delivery has been successfully
completed. This
allows us to view the
account from the creating of the sales order to the customer agreeing that they
are happy with the merchandise that has been delivered.
We do see that this
customer has spoken with a member of our escalation team and the refund of the
delivery fee has been processed back to the original form of payment. We would not be able to offer any additional
compensation at this time
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good
Morning Revdex.com-
We
are very sorry that this table did not live up to the customer’s
expectations. In an extreme effort to
meet this consumer’s demands for resolution we will make a one time only
courtesy offer for resolution (listed below)Should the customer wish to
accept
this offer they are able to contact customer care to schedule. Advice the agent there is a exchange in the
system, the agent will schedule the new delivery at the same time as the
pickup, ensuring the customer will have a piece in the home.
As this is a one
time courtesy- It should be expected that for any future occurrences of
concern, on any other sales order, this individual consumer is agreeing to
adhere to the terms and conditions of their warranty coverage and the
determinations of Bobs Discount Furniture’s Service ProfessionalsOur Service
Policy is fully disclosed on the customer’s sales invoice and provided at the
time of sale
Courtesy Offer
for Resolution:
If the customer would like to exchange
the table we will provide an even exchange
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because: I brought the furniture through *** *** from Bob'sthey should hold some responsibilitythis make me not want to purchase anything from them in the future no matter how I make my payment
Sincerely,
*** ***