Blue Ridge Travel

Good Morning Revdex.com-
We are very sorry for the delays in processing the refund. We absolutely understand the level of
frustration this customer must be feeling.
We have confirmation that the check was sent to the customer via ***
The *** tracking number for this package is
***
Again we are sorry that this customer was left waiting for the
refund for so long
Kindest
Regards,
Tracy
S***
Corporate
Customer Care Liaison
Bob’s
Discount Furniture

Complaint: ***
I am rejecting this response because: After scheduling delivery for my special order couch last week for January 5th and confirming that date AN HOUR AGO, I just received another phone stating that this is incorrect and the item can be scheduled for a delivery date on the 5th but not actually delivered that dateWhat is wrong with the employees and manager at this location that they do not understand how their system works? When I asked to speak with the manager *** again, he had Lisa come back on the phone and say that that is how it worksI have dealt with so many gimmicks in the last weeks that it ridiculous
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Revdex.com,
We are very sorry that the *** *** policy did not work to this customer’s
expectations. They have asked that the
*** *** *** be canceled and that has been completed by my colleague Nate. We apologize that this damage was not
covered. The pieces in
the home no
longer have any remaining protection plan.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that I am still disappointed that it took so long to resolve this issue after countless calls and excusesI was aware of the to week time frame but this issue happened back in FebI have been given a different excuse every time I called Bobs customer service, just last week when I inquired about an exchange in a console I was told that my furniture piece was discontinuedI purchased and paid in FULL for several rooms of furniture from your store and felt as if this process to resolve this issue was handled poorlyI hope that my complaint prevents anyone else from having to go through what I experienced
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I brought the furniture through *** *** from Bob'sthey should hold some responsibilitythis make me not want to purchase anything from them in the future no matter how I make my payment
Sincerely,
*** ***

I had raised a complaint against Bob's Discount Furniture on June 22nd regarding my furniture and the business responded to me yesterdayThe resolution was that they are going to give me a store credit for the purchase price of the furnitureThey mentioned that if I select a different material then it would be 60% but if it was the original one it would be 100%I did mention in the resolution that I want the same material and so was expecting the 100% store creditToday morning I got an email from Tracy S*** of Bob's Discount furniture that they are issuing me only 60% store credit which is not the resolution that I expectedCould you please look into thisIf possible I would like to re-open the complaintThanks, Pradeep

Complaint: ***
I am rejecting this response because:I appreciate that Tracey has offered to replace the couch but we paid for *** *** for yearsHow is Bobs going to offer a couch but not add *** *** or refund the original *** *** costThis is unacceptable for meEither bobs add the *** *** to the new couch or refund me my money in full and I will buy a new couch from somewhere elseI sent a copy of what the warrant covers.Also Tracey stated that 100% of the cost would be a credit, the *** *** should have been apart of that creditIt was paid for on the original purchaseThat statement is misleading
Sincerely,
*** ***

Good Morning Revdex.com,
I am very
sorry that our customer is disappointed with their productWhile I remain
sorry I am not able to see how we mislead our customer within our advertising
campaign for this productThe fact remains that the customer does not have any
active guarantee thru Bobs
for this purchase (as advertised)
Bob’s prides itself on providing quality service and the best
value product for the priceIn order to remain fair for all customers alike we
must uphold the integrity of our Bob’s Guarantee and all of our policies and
procedures
In reference to the absence of honorable customer care our
customer cites their concern has received while communicating with us (there is
no excuse for a lack of empathy or any
lack of follow up) we can offer the customer a token of our apologies in the
form of a Bobs Discount Furniture Gift Card for $
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because: there were not just these two spots where the material is being dissolved....there are spots not two...they didn't include all the picturesalso they are right near seams near corners....I don't smoke or have any small children so this was not caused by me the customerit is out of the ordinary for all these spots to have the same type of looking problems occurring in all the back area of the sofa and not any where elsein addition to that the amount I paid was more than they have stated....all I know is there is multiable lies being told by this companyand they haven't mentioned that I had purchased a extra year warranty and still cant get any help from themthere are numerous complaints against this company on the same issues as well as othersthey have fraud gently sold me this warranty under the idea that I would be covered if anything happens to sofaneed the Revdex.com to help me as a consumer with this problem
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I do not appreciate it when someone puts words in my mouth and outright liesI never accepted the offer of the $gift card and I would appreciate it if you stopped lying about that.I don't understand what you mean by not offering discounts on merchandise that is not damagedAre you saying that defective furniture is not damaged? I cannot assemble two chairs because I was given the incorrect partsI would consider that damaged because they don't function like they're supposed to.What do you offer refunds on? Apparently nothing, because how else does someone get furniture to their house...they either pick it up at the store or have it delivered.Either way there would have been hassle whether I had it delivered or notYou seem to be missing the pointI paid the money upfront and am still left with furniture that's incomplete because it's defective.I was never happy with the offerI asked for the partial refundI spoke to the store manager and was told nothing can be doneI am still not happy with the situation because you're not offering a solutionA $gift card does not fix this problemI will never buy anything from your store again so it is worthless to meI can send the gift card back to you or you can cancel it yourself.I am tired of this scam that you're trying to pull by selling people sub-par furniture and not offering solutions
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The vanity set had damages when it was delivered the last timeIt was noted by the delivery personPlease check recordsApparently this company has no internal communication In addition the delivery men also damaged the draw part of the set re installing the glass this was also pointed out to themHe told me customer service would call me in reference to it all, which did not happenI want this relationship with Bobs to end, I will never do business with themI also let everyone know To stay awayAgain I would like to end this relationship with bobs, I would like a full refund for this set as it is still not up to standardsI paid for a new undamaged set as it was shown in storeThis is not what I received This was a treat to myself that was suppose to be positive however it has been an absolute nightmareWith the time being taken off from work and the disappointments each weekPick up yoir set and refund what was paidThanks Please excuse any typos as this is via my mobile
Sincerely,
*** ***

Dear Revdex.com,
We are very sorry that this delivery was not able to be completed. Our delivery teams are experienced
professionals. We do rely on them to
ensure that the deliveries are completed without damage to the home or the
merchandise. They are required to make
the attempt and if it appears that the pieces will not fit without causing
damage, they are required to take photos of the pieces and the space. The team did follow policy and took photos
showing the piece was not able to make the stairway. Teams are paid based on deliveries that are
completed. They do not get paid for a
delivery where the merchandise will not fit.
It does not benefit them whatsoever to try to get out of making the
delivery.
The refund has been completed. We are very sorry that this delivery was not
made and that the customer was left without merchandise.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their experience with us
I see that this customer has already spoken with my
colleague and it appears the customer will be working closely with Jennifer to
rectify the
situation and reach a satisfactory outcomeJennifer has offered the customer a
reselection credit
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

it is not right what u guy's are doing selling jung and giving those kind of protection plans and when u want to use it u come up with all kind of ways not to pay for damage your sofa is one pease of junk and u guys dont care adout serviceits very disappointing of u guys I will make this complain go viral I guys sell junk and dont cover nothing
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear ***,Thank you for choosing Bob's Discount FurnitureI am excited to inform you that Guardian (goof proof) has approved your claim for a replacement sofa! There is currently a store credit on your account in the amount of $You may use this store credit toward the purchase of
any item in our store and you may either keep the sofa you currently have or we can pick it up at no chargeThere will be no charge for delivery of the newly selected item however, you must use the credit by August 20, 2015. When visiting the store, please reference *** ***Both Bob's Discount Furniture and Guardian Furniture Protection appreciates your businessFor further assistance please contact our customer care center at *** or Guardian ***.Thank you,*** **

Good Afternoon Revdex.com- We are very sorry that this customer is not happy with the set currently in the home. The set is in showroom condition, it does not have the same three pieces the customer was looking for. The piece that was available to replace the damaged piece is not what the
customer wanted; it does not have the fun options the damaged piece had. The customer accepted a concession to keep the piece with a large discount as a refund back to *** ***. While it is not the piece the customer was looking for, it cannot be discounted further. We can offer the customer their choice of offers. The customer can either- *reselect to a different set- we will provide a Bob’s store credit to reselect to a set the customer might like better, as we were not able to replace the damaged piece with the same piece. We will include the Goof Proof Plus plan and waive a new delivery fee OR *we will refund the delivery fee originally paid back to the *** *** as final compensation for this part delay and the customer keeping the set with a different center piece then what they wanted, this would be a refund to *** *** of $129.99, in addition to the other compensations the customer has already received. When the customer replies back to the Revdex.com with which option they chose, we will create that applicable paperwork. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Morning Mr***,Thank you for choosing Bob's Discount Furniture for your personal furniture needsI sorry to hear that the recliner did not provide the comfort your wife needed or expectedYour satisfaction with the service and merchandise you receive is our ultimate goal.In an
effort to remain fair to each of our customers, regardless of personal circumstance we provide written copies of our refund, service, privacy and mattress policy on the back and/or bottom of each sales invoiceI understand your specific reason for your purchase as well as your desired resolution for a full refundWhen necessary we address each customer concern on a case by case basis; as a result we allowed you to return the recliner weeks after you purchased it although returns are only allowed days after deliveryI understand your unique situation and therefore, you have been offered a store credit as we carry many different style recliners such as those with heat and massage, power lift recliners, standard stationary recliners and power adjusted recliners.We truly value your business and ask that you revisit our store to explore the different recliners that are displayed on our showroom floor.Thank you,*** **

Good Afternoon Revdex.com- We are very sorry that the customer remains frustrated. We understand that there are complaints on line regarding this issue. Unfortunately, when someone finds these pests they look for a cause. We take all necessary precautions to ensure we are not the cause. In our current culture, consumers believe that posting negative reviews often gets the resolution they seek. In reference to this concern however, we are completely confident that these pests did not come from our delivery. We are very sorry that the customer feels that they are not receiving good customer service and they keep hearing the same answer from us. As this concern could not have originated from our delivery, that is the only answer we will be providing. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Morning Revdex.com,
We are sincerely sorry for the error that occurred on the original
delivery date. It is unacceptable that
the merchandise was not on the truck for delivery Bob’s
policy is to offer compensation once delivery has been successfully
completed. This
allows us to view the
account from the creating of the sales order to the customer agreeing that they
are happy with the merchandise that has been delivered.
We do see that this
customer has spoken with a member of our escalation team and the refund of the
delivery fee has been processed back to the original form of payment. We would not be able to offer any additional
compensation at this time
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture