Blue Ridge Travel

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Good Morning Revdex.com,I will only accept the service in which they're offering if Bob's discount furniture is going to pay for those parts and laborThe merchandise was ordered and pickup on April 15,and went to the store and report the problem on April 20,I am able to provide dates because I check back in my note which I within my cell phoneI firmly Believe that I should not pay for the couch to be repairedTheir merchandise was defective my child got hurt they need to show some remorse for the fact that my child got hurt and stop being so heartless I wonder how would they feel if it was their childAgain I don't believe I should pay for the parts or for a technician to come out to put in those parts.Thank you

Complaint: ***
I am rejecting this response because:this is not the first time I made a claim about this boomerang set the whole set needs to be replaced when I went into bobs discount furniture I was told that the only way to get my claim approved was to call and give only one accident but why when these's multiple things wrong with the set the technican alreay came out in february and claimed that the set was not fixableI don't have a picture phone to send pictures to them the technician already came out and saw the damage why do I have to send more proof of what they already have
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The options that *** offered me are no acceptable. They forced me to choose something or get nothing. I want a refund for my warranty which was $from Bobs. You sold me a policy/warranty that covers none of the things that John K*** promised me. It was fraud. It was a way to get more money from me as a customer. I also do not appreciate in any way the run around I got BOTH times I had a claim. In addition, the "solution" that *** offered me also prevents me from ever calling in another claim. I want that $back.
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry that the customer is not satisfied with this option. Bob’s is not able to offer to return the power bases. The voluntary part replacement is offered through the manufacturer. The bed is not defective. There is an issue that the manufacturer has identified with the extra power outlet. That can be replaced, by the manufacturer. Bob’s is not able to offer any resolution in this matter. Sincerely,Tracy S*Corporate LiaisonBob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com,
Our records show a refund to this customer’s charge
card processed on (one day after the purchase was made)
At this time we consider this concern closed as
resolved
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer
Care Corporate Liaison

Complaint: ***
I am rejecting this response because: My issue is that we have scheduled a technician now on separate occasionsThe first times it was confirmed that the we were " on the schedule but for some reason no tech was ever assigned" Now we have cancelled appointments and adjusted work schedules to accommodate and now the third time we scheduled we get "the tech had an emergency and we don't have anyone so we need to reschedule againSo now we have to adjust and accommodate a forth timeHow many times do we get inconvenienced before someone actually shows up ?? And I find it hard to believe that with all the stores opening in the Chicago area there is only tech to service an area and no contingency for a situation like this It's just really bad customer service and pour public relations
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I will not accept any credit until somebody from the corporate office contacts me directlyand keep in mind yes the furniture has been in my home for years and bobs warranty neglected to resolve any of my concerns until now, they should have resolved this months into ownership when I made the 1st call
Sincerely,
*** ***

Good Morning Revdex.com-
We are very sorry that this bedroom set did not live up to the
customer’s expectations. In an extreme
effort to meet this consumer’s demands for resolution we will make a one time
only courtesy offer for resolution (listed below)Should the customer wish to
accept this offer they are able to contact the *** *** desk in the store
for reselectionAs this customer has a
contract through *** ***, not with Bob’s this would require the contract
to be rewritten. Advice the store there is a credit in the
system, the store will schedule the new delivery at the same time as the
pickup, ensuring the customer will have pieces in the home.
As this is
a one time courtesy- It should be expected that for any future occurrences of
concern, on any other sales order, this individual consumer is agreeing to
adhere to the terms and conditions of their warranty coverage and the
determinations of Bobs Discount Furniture’s Service ProfessionalsOur Service
Policy is fully disclosed on the customer’s sales invoice and provided at the
time of sale
Courtesy
Offer for Resolution:
If the customer would like to reselect to
a different set we will provide a credit (store credit) of 100%This 100% will
be based off of the original cost paid for the bedroom set. We will waive the delivery fee for new
delivery and pickup and disposal of bedroom set in the home
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their experience with us
I see that this customer has already spoken with my
colleague and it appears the customer will be working closely with Jennifer to
rectify the
situation and reach a satisfactory outcomeI was able to ascertain
that the refund paperwork was not completed with the original method of
payment. We are only able to see the
last four digits of the card number originally used, to be able to process the
full refund, we would need the customer to call or go by store with Visa ending
in # ***. I have completed the paperwork necessary it
is credit # ***
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because:I believe we should receive the full payment back from the delivery fee for the horrible service we had and all the issues and rudeness we got from this companyThey didn't do there job and we were stuck without furniture for days Although the second group of delivery guys did a great job the first group still was awfulAlso the compensation to get the carpets cleaned thank you
Sincerely,
*** ***

Complaint: ***
Hello, in response to Bobs furniture message back to me, please see below.The mattress was purchased at the *** ** store back in 2012.Sold to EITHER *** *** Billing address was *** *** *** *** *** ** ***Phone numbers either: ***; ***; ***Delivery address: *** *** *** *** ** *** ** ***These was a barcode slip of paper attached to the bed Here is what it has.BOBS*** ***
*** *** ***
*** *** ***THANKS,*** ***

Good Morning ***We are very sorry if you feel that there has been a lack of communication from your store. I looked into your account and see that the store has called you several times and it goes straight to voicemail. I spoke to the manager and he said he has left you several messages and has not heard back from you. The ottoman you ordered is no longer available, we would need to either have you pick out something else or refund you the money, and for either scenario we would need you to call the storePlease call them at ###-###-#### and when you hear Bob’s voice hit 1.Kindest Regards,Tracy S*Corporate Customer Care LiaisonBob’s Discount Furniture

Good Morning Revdex.com, *** *** *** ***
We are sincerely for the multiple issues you have had to endure
with this bed purchase. I absolutely
feel that we as a company have failed you.
The bed shouldn’t have been delivered with the broken light fixture, but
that may have happen
being jostled around in the truck. The first agent that set up the service,
should have either exchanged the headboard or ordered the part, not scheduled a
service, wasting your time. The only
part of the complaint you made that I don’t agree with is the comments that you
believe the bed was used. That part is
not possible. It may have been a very
poor choice of words from the tech, or maybe a language barrier where the tech
did not properly explain himself, but we do not sell used beds. I think he may have meant to state he has
serviced this model of bed before, not that exact piece. I was not there, I do not know how the
conversation went, but I do know that we do not sell merchandise returned from
a customer’s home
I will grant the request for the refund back to *** ***,
because I believe it is the correct thing to do to make this right for these
customers
I have already processed the paperwork and the customer just needs
to call in to schedule the pickup.
Please see attached a copy of what will be refunded to *** *** once
we have completed the pickup. Please
noted *** *** may take billing cycles to post credits to a customers
account
Kindest
Regards,
Tracy
S***
Corporate
Customer Care Liaison
Bob’s
Discount Furniture

Good Afternoon Revdex.com-
We are very sorry that it has taken two weeks to deliver a
piece to the home that the customer is satisfied with. We can certainly offer compensation for the
multiple delivery attempts. That
compensation would be in the form of a Bob’s Gift Card. As a business we have no obligation to offer
compensation. When it is offered, it is
done so as a token of apology. It is
offered based on the failures on the account only.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com-
We are very sorry for the failures. It does appear that the customer, since this
post, has spoken with several people at the supervisor level The offer was made to pick up everything up
for a refund, if the customer should choose to proceed with that.
The offer was made for compensation for the
failures, which has already been processed.
We hope that the customer will
allow us to complete the scheduled delivery on 3.27.17. We are very sorry that the paperwork was
created incorrectly and that the piece went out of stock and the customer was
not informed.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com-
We are sincerely sorry the merchandise was not delivered in
good working condition and there were errors in processing the
compensation. That has been corrected
and processed
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com- We are very sorry that this customer is frustrated with the merchandise and the customer service they received. The merchandise was exchanged and the merchandise in the home is undamaged. The customer can call in to request an account review for compensation at any
time. The customer care agent will review the account and be able to base the offer on the multiple deliveries and damaged merchandise. We do offer compensation as a Bob’s store creditSincerely, *** *** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because: I was asked to provide more detail to Bobs concerning my original orderThe delivery address for the furniture is *** *** *** *** *** ** *** the order was made by ** *** *** *** I believe the order was made under his phone number- ###-###-####The furniture was purchased around 12/and delivered around 1/prior to us moving in the house 2/He purchased a leather sleeper sofa and loveseat for our house warming gift.I recently put a complaint into Bobs and had nothing but aggravation with every rep I spoke to bouncing me back and forth to *** *** warranteeThe complaint number filed with Bobs was Please feel free to contact me if any additional information was required. Thank you in advance for your cooperation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because this is NOT from a petI'm not sure where you got this idea from evenThis was scuffed from movingAs it says rips and tears ARE coveredI would like a replacement OR a credit in the amount we bought it for in July Please see images.
Sincerely,
*** ***

Good Afternoon Revdex.com-
This merchandise was purchased in 2012. The warranty expired in 2013. The Best Effort service is only applicable in
the delivery address. The damage
reported here would not be repaired or replaced under or Best Effort Service
policy. The pieces are no longer under
warranty so even if this customer was still in the same delivery address we
would not be able to replace them.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture