Blue Ridge Travel

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***According to previous email from Bobs they were apologizing for furniture deliveryThis complaint was not regarding furniture deliver but about their word of giving me a credit of $towards the purchase of furniture from Bobs due to being compensated for having to stay home on three different days waiting for delivery of furnitureIm not sure why they did not keep there work and think that I would have taken a credit of $to buy new furniture and then they would take a couch that was defectedWhat happened if I used my credit two years later? Would they take the couch then? I was also told that my refund check would go out the next business day which would have been Monday of this weekI informed Jaime the customer manager that I would have a family of seven sitting on a floor since I have no couches and that I need that check ASAP I also informed her that the customer service was horrible and unacceptableAllowing children to sit on a floor for something that was not my fault but there faultWhen this complaint was established I asked them to pull the phone call from my last contact with their representative informing me of the credit we were to receive and also ALLOWING us to keep the couch for being inconveniencedI was told that would take a while and then they dropped the subjectI am STILL waiting for the check to come and my children are still sitting on a floor I would like to know when I will receive my check?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The options that *** offered me are no acceptable. They forced me to choose something or get nothing. I want a refund for my warranty which was $from Bobs. You sold me a policy/warranty that covers none of the things that John K*** promised me. It was fraud. It was a way to get more money from me as a customer. I also do not appreciate in any way the run around I got BOTH times I had a claim. In addition, the "solution" that *** offered me also prevents me from ever calling in another claim. I want that $back.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there were not just these two spots where the material is being dissolved....there are spots not two...they didn't include all the picturesalso they are right near seams near corners....I don't smoke or have any small children so this was not caused by me the customerit is out of the ordinary for all these spots to have the same type of looking problems occurring in all the back area of the sofa and not any where elsein addition to that the amount I paid was more than they have stated....all I know is there is multiable lies being told by this companyand they haven't mentioned that I had purchased a extra year warranty and still cant get any help from themthere are numerous complaints against this company on the same issues as well as othersthey have fraud gently sold me this warranty under the idea that I would be covered if anything happens to sofaneed the Revdex.com to help me as a consumer with this problem
Sincerely,
*** ***

Dear Revdex.com,
We are very sorry that this delivery was not able to be completed. Our delivery teams are experienced
professionals. We do rely on them to
ensure that the deliveries are completed without damage to the home or the
merchandise. They are required to make
the attempt and if it appears that the pieces will not fit without causing
damage, they are required to take photos of the pieces and the space. The team did follow policy and took photos
showing the piece was not able to make the stairway. Teams are paid based on deliveries that are
completed. They do not get paid for a
delivery where the merchandise will not fit.
It does not benefit them whatsoever to try to get out of making the
delivery.
The refund has been completed. We are very sorry that this delivery was not
made and that the customer was left without merchandise.
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because this is NOT from a petI'm not sure where you got this idea from evenThis was scuffed from movingAs it says rips and tears ARE coveredI would like a replacement OR a credit in the amount we bought it for in July Please see images.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will respond if the check is not what was stated when the rep Sue and I spoke
Sincerely,
*** ***

Good Afternoon Revdex.com,
Please pass on our
sincerest apologies for the multiple failures that occurred to cause our
customer to become so disappointed in usAs of 07/01/this account
reflects an interaction with one of our Customer Care Leads and the customer’s
requests have been
metAt this time we consider this complaint closed and
apologize to the customer once again for any and all inconveniences that we
caused
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer
Care Liaison

Revdex.com:I would like to take this opportunity to Thank YouOnce Bobs Furniture store received my complaint from you the attitude, behavior the willingness to resolve this etcchanged drastically.They refused to fix the furniture BUT they did picked it up today.I am suppose to get a credit on my credit cardHopefully this goes through
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good Afternoon Revdex.com,
I have read the customer’s concerns and I am able to offer
as a courtesy to cover the cost on the Goof Proof insurance on the new
order. I do believe after reviewing the
customer’s account this would be the only recourse we could offer at this
time. I
have updated the order to show
that the *** sectional that is scheduled to be delivered on 2/12/has the
insurance coverage
Please express our deepest apologizes to this customer; with
the new delivery we hope we can redeem ourselves to this customer
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
The business has decided to schedule an exchange deliveryI have scheduled this for one week from todayI have reviewed the response made by the business in reference to complaint ID ***, and as long as the business follows through with the scheduled delivery, this resolution is satisfactory to me
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry that the customer remains dissatisfied. The delivery was made on 4.8.15. We had a tech to the home on to repair a small seam separation. We had a tech to the home for the frame becoming detached on one side; the tech was able to brace the frame and reported to us that the damage was not a manufacturing defect. It was damage caused in the home. We had the tech to the home for a seam separation. No mention was made during that service or after of any further issues with the frame. We serviced the frame concern in April of this damage was deemed to be non-manufacturing and there has been no further frame concern until the pieces were moved far outside of our service area. The pieces were moved more than miles. Due to this move, we are not able to offer any resolution for this concern. Per our Service Policy, listed on every sales order and reviewed and signed at the time of purchase- SERVICE POLICY We guarantee that our new products will be free from factory defects for one year from date of delivery or pickupOur mattresses and motion furniture may carry additional factory guaranteesYou must report any factory defects to our Customer Care team within one (1) year of possession, and a Customer Care representative will schedule one of our Service Technicians to inspect the item and service it to factory standards at no cost to youIf the Service Technician determines that the factory defect is not serviceable, we will replace the affected item, one timeIf the item is no longer available, you may reselect to other merchandiseIn the event of a reselection we will charge or credit you for any price difference between the original and the re-selected itemMerchandise purchased from our “Outlet” or Clearance Centers that is not brand new/factory fresh is excluded from these factory defect guaranteeswear and tear or customer-caused problems are also excludedService can only be provided within our serviceable area to the original purchaser as stated on your sales receipt You also have the option of extending our one year guarantee to FIVE years with the purchase of our Goof Proof Plus planIn addition to extending our one year guarantee to FIVE years, Goof Proof Plus also protects you from a variety of accidental damages you may cause in those FIVE long years! Call Bob's at ###-###-#### to report factory defects to your MerchandiseOur Customer Care Department is available 6:AM to 8:PM Monday through Saturday and 10:AM to 7:PM SundayCall *** at ###-###-#### to report accidental stains or damages to your Furniture within thirty (30) days of occurrence Kindest Regards, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because:
They kept their item in my home when I asked them to take it back and I was told they would pick up in a few day when they make the next deliveryMy home is not a storageMy kids where deprived of their room and not to mention getting hurtThey not even realize the implications of it
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I believe we should receive the full payment back from the delivery fee for the horrible service we had and all the issues and rudeness we got from this companyThey didn't do there job and we were stuck without furniture for days Although the second group of delivery guys did a great job the first group still was awfulAlso the compensation to get the carpets cleaned thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I will not accept any credit until somebody from the corporate office contacts me directlyand keep in mind yes the furniture has been in my home for years and bobs warranty neglected to resolve any of my concerns until now, they should have resolved this months into ownership when I made the 1st call
Sincerely,
*** ***

THANK YOU *** FOR RETURNING MY MESSAGE WE WOULD LIKE THE 100% RESELECTION TABLE AND 60%CHAIRS TOTALING HOW DOES THIS WORK WE WOULD GET LETTER STATING WE CAN GO PICK OUT ANOTHER DINING SET FOR THAT PRICE?OR IF ITS MORE EXPENSIVE I CAN PAY THE DIFFENCE?THEY WILL DELIVER NEW SET FREE AND PICK UP THE SET I HAVE AT THE HOUSE? THANK YOU ***

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their experience with us
I see that this customer has already spoken with my
colleague and it appears the customer will be working closely with Jennifer to
rectify the
situation and reach a satisfactory outcomeI was able to ascertain
that the refund paperwork was not completed with the original method of
payment. We are only able to see the
last four digits of the card number originally used, to be able to process the
full refund, we would need the customer to call or go by store with Visa ending
in # ***. I have completed the paperwork necessary it
is credit # ***
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their delivery experience with us I am very sorry that the missing hardware has
caused issues with plans you had set up.
I see that this customer has already
spoken with my colleague and it appears
the customer has been offered and accepted a return for refund, as this
delivery was not completed. Per the
notes, the customer needs to call back in with the original method of payment,
and schedule the pick up.
It does appear that we have sent the hardware, set up
the table and the missing chair is scheduled for delivery on 10.4.16.
If the customer is happy with the set in the home, we
can cancel off the pickup for refund paperwork and offer compensation for the
delay in having the delivery successfully completed. We do offer Bob’s Gift Cards as compensation
as a way to make it right for the customer
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because: My issue is that we have scheduled a technician now on separate occasionsThe first times it was confirmed that the we were " on the schedule but for some reason no tech was ever assigned" Now we have cancelled appointments and adjusted work schedules to accommodate and now the third time we scheduled we get "the tech had an emergency and we don't have anyone so we need to reschedule againSo now we have to adjust and accommodate a forth timeHow many times do we get inconvenienced before someone actually shows up ?? And I find it hard to believe that with all the stores opening in the Chicago area there is only tech to service an area and no contingency for a situation like this It's just really bad customer service and pour public relations
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry that it has taken two weeks to deliver a
piece to the home that the customer is satisfied with. We can certainly offer compensation for the
multiple delivery attempts. That
compensation would be in the form of a Bob’s Gift Card. As a business we have no obligation to offer
compensation. When it is offered, it is
done so as a token of apology. It is
offered based on the failures on the account only.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture