Blue Ridge Travel

Complaint: ***
I am rejecting this response because: the bed we bought and the bed delivered were two different bedsWe had to go back in and do the exchange and that is when we saw our bed we laid on marked "clearance"The Sales lady said " you must of gotten the newer version which was much firmerI believe this is called "bait and switch"Plus corporate customer service kept blaming us when all along it was you guys sending a bed we never tried outWE spend many hours on the phone and time going t the store to exchange the bed, that was now marked clearanceI was having MAJOR back surgery on 3/and didn't have the time to go though all of thisPaula and I feel the price difference should be credited back to our accountNo of this would have happened if they delivered the bed we bought
Sincerely,
*** ***

Good Afternoon Revdex.com- We are very sorry that the customer was left feeling frustrated. This was escalated and the customer is set for an exchange on 10/19/17. We hope the new table will bring many years of happiness to this customer. Sincerely, Tracy S*** Corporate Liaison
Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com,
Please pass on our sincere apologies for the concerns our customer
has experienced with the delivery of their merchandise
We have verbally confirmed our customer’s acceptance of their
merchandise and complete satisfaction with their order/ complaint
today
(11.17.2015)
Based on our direct communication with this customer our business
considers this concern closed as resolved at this time
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Corporate Customer Care Liaison

Good Afternoon Revdex.com-
We are very sorry for any confusion or miscommunication this
customer is experiencing using the warranty for the merchandise purchased from
Bob’s. I see that this purchase was delivered
on and at the time of purchase, the customer purchased the option
of
Goof Proof.
This merchandise was delivered with a one year manufacturing
warranty.
The warranty this customer is referring to is a protection
plan through a third party company, ***
*** covers the merchandise for accidental damages for five years. Accidental damage must be reported to
*** within thirty days of occurrence and the customer must be able to
provide the necessary details to clearly indicate that this damage occurred
through a single accident or incident and not through everyday use, misuse or
abuse of the merchandise.
Our technician was sent to the home for a Best Effort
service. This is a courtesy service we
offer for customers who are outside of warranty. This service included the tech tightening or
adjusting merchandise and filling cushions is applicable. Seat cores flattening over time is not a
manufacturing defect. Parts are not
included in Best Effort service. We have
attached the Service Policy from the customer’s sales order and the Goof Proof
tear sheet they were given at the time of purchase for review.
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Complaint: ***
I am rejecting this response because: there was trying to save a sale, you company didn't put the refund in correctly and your system failed, yet again, I was told with your employees and that held up us getting our money back
Sincerely,
*** ***

Good Afternoon Revdex.com-
Due to the intricate nature of this complaint, we have
reached out to the customer directly to discuss our offer of resolution. We have tried to get this customer an
appointment on a Saturday or on a Wednesday after 4pm. It is not something that our routing
department has been able to accommodate.
We have offer this customer alternative resolutions. We are hoping that they will consider our
offer. We are able to offer this customer
the service, we are just not able to work with the availability the customer has.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Morning Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their delivery experience with us
Regretfully I am unable to locate any account information that matches this
consumer’s complaint within our internal records
I have looked under the name, phone number, and address provided here and can only
access a sales order for (under a man’s name who may be the fiancé mentioned) a
bedroom set and sectional that shows 100% successfully delivered on
I am hesitant to believe this is the account as the customer is asserting that
they have had several deliveries from us
Can you please ask the consumer to verify the invoice number (order number)
associated with their purchase so that I can proceed in assisting on this
complaint further? They can locate this order number via the sales
receipt provided at the time of purchase
If the invoice number is unavailable
please ask if the customer can provide the original delivery address for this
merchandise or any alternate names/ phone numbers that may bring up their
account records
We ask that the customer responds to us thru this Revdex.com channel so that your
efforts in excellent mediation assistance are not wasted
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry to hear of this customer’s concern. I am not able to locate any account under
this information. I have checked the
phone number, address and customer’s name.
We can certainly address the issue presented here. There seems to
be confusion with the
MyBobs.com online OUTLET and the OUTLET locations within some of our
stores.
The online OUTLET does offer delivery on any items purchased
through the MyBobs.com site. We do
charge a delivery fee, on a sliding scale for this service. This merchandise is brand new, factory fresh,
sold with a manufacturing warranty.
The OUTLET area located in some of our retail store
locations has never offered delivery as an option. There has never been any plan to offer
delivery from these locations. The
merchandise in these areas is sold “As is, no warranty, no delivery, first come
basis only”.
There can be no discrimination as this policy applies
equally to all customers. We are very
sorry if the difference between the online OUTLET and the store OUTLET was not
clearly explained.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com- We are not able to offer a refund on the pieces in the home. The customer can call in to schedule the exchange or can call in to discuss a concession (discount) on the pieces, with the discount being applied to a Bob’s store credit. Kindest Regards, Tracy S*** Corporate Liaison

Good Afternoon Revdex.com- We are very sorry that the delivery caused undue stress. We agree with the amount of compensation that was previously offered. If the customer would prefer, we can cancel the store credit and have the monies applied back to the original method of payment, ***
*** If the customer would like to have that process, please accept the offer through the Revdex.com and we will reject the store credit and process the refund of the $back to *** *** Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because: When buying the bunk bed and fire place and our bed room set we were told that the goof proof we purchased covered all items listed, this is what we were told by the sales personThe damage to the bed was the fault of the delivery personal and I have called time after time after time to get someone out here to fix it, and still it is brokenThis goes for our loveseat that was NOT fixed in nor was the reclinerI called time and time again after this as well to complain about the items NOT being fixed and was told that the Goof Proof company would get back to me, when NO call came in I called Bobs again and spoke to customer service and explained everything againWas again told Goof Proof would contact me, this went on for months. The Fireplace has been replaced as of this point however the fireplace we received is NOT the exact same one that we bought originally, we were told this by the installers and were also told the brackets to hold the fire place in place were NEVER put in when installed in the first placeI contacted the store and was told NO we do not give away brackets for installed items, so I have a fire place that can easily slide backwards out of place
Sincerely,
*** ***

According to Bob's Discount Furniture's Responds, delivery was not at my house as they stated at 2:22pm because when I called customer service to ask why my furniture was not delivered it was at 1:20pm the same day I find it difficult to believe that I called customer service at 1:p.mabout my furniture and in their defense they're saying delivery was at my house at 2:p.mwhich does not make any sense at all which means they're lying once again it's too bad the employees at Bob's Discount Furniture believe all the lies they tell over and over again A sales associate from Bobs even called me at 1:47pm to reschedule delivery for days later I've read the reviews about Bob's Discount Furniture and saw nothing but a customer Complaints and most of the customers were talking about how the employees continue to lie about delivery as well I wish I had done my homework prior to going to Bob's but lesson learnt Never again will I make the mistake buying furniture from Bob's or will I recommend them to friends or family based on the horrible experience they have put me and my family through.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Rob, the store Manager of the *** ** location took the time to resolve this dispute. Rob is a great example of a Manager that would not let a deal die due to customer complaints. He tried his best to have the furniture delivered when I was told by others that "Well that is not
going to happen today". Rob made sure my furniture was found and re-delivered on the date promised. Without Rob, this would not have been possible. I do feel the delivery issues still need to be addressed with management. It was a pleasure working with the *** sales staff and visiting that location, the problem I experienced was with the delivery staff. No truck should leave a facility without inventory being done to make sure all items are on board. If an item is missing, the client should be contacted immediately to see if they want to wait for all pieces to arrive.A great big thank you to Rob, he saved this account by going above and beyond. There is no need for any follow up, this case can be closed. My only hope is that Management is made aware of the issues and addresses them so that future clients are not affected Thank you

To whom it may concern, I’m writing to inform you that we have come to an agreement and the aforementioned complaint has been amicably resolvedNo further action is needed therefore you can closed this complaint Thanks, *** ***

Good Afternoon Revdex.com-
We are very sorry that this has not been resolved. We last spoke with the customer in
November. We had offered compensation,
which was refused. We had offered far
above what our policy allows for compensation.
Our offer still stands
if the customer would like to receive the
compensation that was offered at that time, we will be happy to process that
paperwork so that the customer can receive the refund as a corporate
check.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have
caused this customer during their delivery experience with us
Regretfully I am unable to locate any account information that matches
this consumer’s complaint within our internal records
I have looked under the name, phone number, and address provided here and
I see a desk that was picked up in January and the Greyson set that has not
been delivered. I do not see any
comments that you have called or have reported any damages to customer care ###-###-####
Can you please ask the consumer to verify the invoice number (order number) associated
with their purchase so that I can proceed in assisting on this complaint
further? They can locate this order number via the sales receipt provided
at the time of purchase
If the invoice number is
unavailable please ask if the customer can provide the original delivery
address for this merchandise or any alternate phone numbers that may bring up
their account records
We ask that the customer responds to us thru this Revdex.com channel so that your
efforts in excellent mediation assistance are not wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture

Complaint: ***
I am rejecting this response because:i still disagree with what they have to say there is no explanation or reason as to why it took this long and this many attempts for them to fix a problem and how nasty they have treated me as a customer and for them to say they have no obgauation to compensate is complete out of line I can understand if it has happened once and they fixed it the next time but to have take this long and to continue to do nothing but send out garbage quality furniture is not my fault they need to just own up to the fact they have made huge mistakes and send a formal apologie and credit of $in the from of cash or check to fix the problems they have caused I have no use for a gift card for there business I need to pay for my stuff and can not do that with a gift card the need to own up to there mistakes plain and simple
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to add that I very much appreciate how Stephanie replied quickly and was very kindI appreciate that this was resolved quickly and exceeded my expectations. Sincerely*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***