Blue Ridge Travel

Good Morning Revdex.com,
I spoke with our Accounting Department regarding this
concern and have verified that as of the returning funds have been
releasedIt appears that we were experiencing an issue in between our system
and the specific credit card type of this customerIf the
customer hasn’t already
seen this refund or if doesn’t fully populate within a few business days we
suggest the customer contact their credit card company for more information
We are very sorry for the early and unexpected arrival of
delivery team as well as the poor handling that caused this customer to loose
faith in our businessWe have addressed the coaching concerns this customer
has presented to us and thank this customer for posting this concern so that we
may grow and improve all our processes
Thank You,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison

Complaint: ***
I am rejecting this response because: According my phone records of all outgoing and incoming calls, there was nothing received until 5/18/ I had a company provide the estimate and I have been trying to reach the delivery company to be advised as to the next steps Allow adequate time?? I put this claim in on April and here we are now in June?? I believe enough adequate time has gone by You are the ones that offered up the free delivery, which is why I am in this spot to begin with! Had I been provided with what I paid for the first time or even allowed me to check my merchandise at the store, prior to pick up, like Bob's told me I was allowed to do; none of this would be happening Get me my money for the damage to my home, so I can get it fixed For over a month I have lived this way and that is inexcusable
Sincerely,
*** ***

Good Morning Revdex.com-
We are very sorry that this mattress did
not live up to the customer’s expectationsNor did the technicians report. Thank you to this customer for the fantastic
photos, which clearly show that there is proper support present. We will absolutely offer this customer a
reselection credit for the mattress and foundation, as we don’t know if the issue
is the mattress or foundation, we will replace both. The credit is in the system, it is active
today and will be active for sixty days, credit number is ***
in the amount of $854.92. We will of
course waive new delivery fee as well.
I would also like to offer this customer an additional $
as an ECard to be sent directly to the email address on this account. I recognize that this technician did not
complete the job he was sent out to do, this caused a delay in having this
concern rectified. A good nights rest is
an important part of everyday life. I am
sorry that this delay has caused this customer to be uncomfortable.
Kindest
Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their delivery experience with usThe new mattress is
scheduled for 2.18.17. We sincerely hope
that the delivery is completed without issue
I see that this customer
has already spoken with my
colleague and it appears the customer will be working closely with Brienne to
rectify the situation and reach a satisfactory outcomeWe will be offering the customer compensation
based on the delivery and communication failures.
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Day Revdex.com,
As a business we fully communicated (expressed in writing and
commonly singed by the purchaser) our policy for refunds on merchandiseWe
also fully communicated our Service Policy (expressed in writing and commonly
singed by the purchaser)As indicated to you previously we have made several
exceptions to these policies in an extreme effort to meet this client’s
demandsThe current merchandise in their home is NOT experiencing any
manufacturing defects therefore the quality of the merchandise and its value
have not been compromised yet we are willing to take it out of the customer’s
home and deliver them new factory fresh models of their choosingAny failure
in product being defective that was committed in the past has been rectified,
and the customer has been offered multiple resolutions in the spirit of moving
forward
In a final
attempt to appease:
We will
upgrade our reselection offer to validate a Bobs Discount Furniture Store
Credit that reflects 100% the cost paid for the current sofa and loveseat in
the homeWe will also to cover the cost of delivering the new merchandise the
customer selects and provide a Bobs Discount Furniture Store Credit for the
amount they paid us for the Goof Proof Plus program
At this time
this is a generous offer from a retailer seeking to truly solve our customers
concern via the life-force of your mediation channelWe are doing more than
what is required of us as the retailer and again stand behind the fact that we
have put forth fair and adequate offers for resolution that consider our
customer’s needs above that of our business
We do hope the customer can see the value in our upgraded offer
and of course if they would prefer to move forward with the rescheduling of the
newly selected loveseat we are happy to honor that request instead
Sincerely,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison

Good Evening Revdex.com,
Please pass on our sincerest apologies for the trash being left
behind during delivery in March of
I called this customer on (6:50pm) and left a message on
their voicemail with my direct number to discuss this concern furtherPlease
advise the
customer we are happy to address this concern via telephone and if
they are in agreement I can be reached at ###-###-####
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Complaint: ***
I am rejecting this response because:I feel that the only reason I am getting any type of response from Bob's is because of my complaint through the Revdex.com, which should not have gone that far A Bob's representative named *** called me and stated I would receive an overnighted check that I would be able to pick up from the *** ** store on Saturday not Friday Bob's tells people what they think people want to hear instead of the truth Why tell the Revdex.com that the check would be there on Friday when that's not the truth? I'm very unhappy and dissatisfied with the entire outcome, but I guess it doesn't matter because Bob's chose to do things their way instead of the correct way I guess I have no choice but to pick my check up on Saturday instead of today Friday April 24th as stated in Bob's response, after waiting days
Sincerely,
*** ***

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usI see that this customer has already spoken with my colleague and it appears the customer will be working closely with Diana to rectify the situation and reach
a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S***
Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Complaint: ***
Very relevant response the agent made from Bob’s It is no longer and you have inflated your prices dramaticallyYou did not offer a REFUND, you offered Bob’s credit which means you are trapping me into buying another one of your products and spending more of my money out of pocket for something you should have replaced or at least offered a comparable product Litigation seems to be the only route we have leftUnfortunately I will be taking these actions as a result of your unwilling cooperation in this matter I will give you one week to decide if you would like to work something out as a reasonable, *** companyI am looking for additional store credit so I can buy something comparable or for you to replace the bedframe with something comparable If you cannot do this, then we know what will have to happen next.
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry that this customer’s experience has been
so frustrating. That is certainly not
what we would want for any of our customer’s.
In an effort to be sure that all compensation is equal and fair across the
board we offer compensation
based on our failures only. We do not compensate for lost wages. We do offer compensation as a Bob’s Gift Card
as a token of apology for any inconvenience we have caused. The gives us the opportunity to provide the customer
with an actual item that will remind the customer that we tried to make it
right. Once the delivery has been
completed the customer can call in and request an account review for
compensation.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com- We are very sorry that this was a frustrating and unsuccessful experience. This was picked up for a full refund on The refund has been released back to the customer’s credit card. We are very sorry that we were not able to deliver the pieces successfully to
the customer. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because: The business Is just making up excuses not to resolve the issue with the couch. I take care of ALL of my furniture and he says "As a Business they expect the customer to take care of the furniture in a specific way
, why didn't they provide me with whatever I needed to care for my Leather furniture like they do for wood, Fabric and rug cleaner they provide when you buy other furniture? why didn't they advise or give any written information on how they think I should clean my furniture? I was asked on that recorded line he mentions if I used any leather cleaner or something like that because I don't like using chemicals in my house...but that doesn't mean I didn't give it the proper care. They are not sorry, they only care about selling and scamming people, telling them it will all be ok if they buy the goof proof protection...ANYTHING that happens to your furniture will be covered and replacedI will not be more victim of the thousands if not more that are complaining online which I will leave you the links belowThere is enough upset people to start a Class Action Law Suit which I'm not afraid to startthey don't know where my couch is broken...they never bothered to sent anyone to my home. Again, I am trying to resolve this issue peacefully, but if they deny this again, like I said I will not be another victim. I might take longer but, someone has to put a stop to this liars, heartless business that doesn't care about their customersAnd then they will loose more than a couch and a customer.some links***
***
Sincerely,
*** ***

Dear Revdex.com,
We are very sorry if the customer is unhappy with this claim outcome. We would expect as a business that a customer
purchasing a protection plan would familiarize themselves with the plan.
In this customers case I do see that they placed
another claim with *** in January of 2013.
That claim was approved and *** sent out a tech to clean a stain
I can not possible offer any comment on a conversation
this customer remembers from five years ago.
I do know that the details are on the flyer that would have come with
the sales order. Also, if the customer was
unsure of the policy calling Bob’s or even asking *** would have given
them the details.
*** is an insurance company. I do not believe any insurance company would
cover a claim that was called in months after the damage occurred. I do not believe any insurance company would
be willing to cover a claim that does not fall within their plan guidelines
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
I certainly
can’t say that I at all blame our customer for being very upset with us and on
behalf of Bobs Discount Furniture I extend my sincerest apologies. I acknowledge how unpleasant this entire
ordeal has been for our customer and while I know this is their
Bobs experience
I assure our customer that we would not be continuing to grow if all our
customers were met with so much disappointment during such an important
purchase
I further
apologize for any confusion the customer was met with regarding our refund
policyOur refund policy is presented to all customers at the time of sale and
commonly signed by the purchaser as agreed to (in this case the purchaser reads
as ‘*** ***’)
The
customer entered into several agreements for compensation with us directly
which I believe has brought resolution to their concerns within this posting
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com-
We are very sorry for any delay of miscommunication. The part was shipped from our Connecticut warehouse
on
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI would like to add that it is nice to see that someone at Bob's made an actual effort to correct what has happenedPlease have them e-mail me to finish resolving this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The person that call me back from Bob customer service name is Monique and she did not offer any more helpThe only reason the other person called me is cause the credit card company got involved in this issueSo if I did not get my credit card company involved I would never had heard from the person that they say is working on getting the issue fixedThis is a generic reply to look good for the Revdex.com.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their experience with us
Regretfully I am unable to locate any account information that matches this
consumer’s complaint within our internal records
I have
looked under the name, phone number, and address provided here and as
this is the customer’s current information, not the delivery address or name on
the account, I am unable to locate the account
Can you please ask the consumer to verify the invoice number (order number)
associated with their purchase so that I can proceed in assisting on this
complaint further? They can locate this order number via the sales
receipt provided at the time of purchase
If the invoice number is unavailable please ask if the
customer can provide the original delivery address for this merchandise or the
original phone numbers that may bring up their account records
We ask that the customer responds to us thru this Revdex.com channel so that your
efforts in excellent mediation assistance are not wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com-
Due to the intricate nature of this complaint, we have
reached out to the customer directly to discuss our offer of resolution. The customer has accepted our offer and will
reply to the Revdex.com mediation service with their decision. We thank the Revdex.com for bringing this to our
attention
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture