Blue Ridge Travel

Good Evening Revdex.com,
Please pass on our sincerest apologies for the trash being left
behind during delivery in March of
I called this customer on (6:50pm) and left a message on
their voicemail with my direct number to discuss this concern furtherPlease
advise the
customer we are happy to address this concern via telephone and if
they are in agreement I can be reached at ###-###-####
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com- We are very sorry that this was a frustrating and unsuccessful experience. This was picked up for a full refund on The refund has been released back to the customer’s credit card. We are very sorry that we were not able to deliver the pieces successfully to
the customer. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Morning Revdex.com,
I certainly
can’t say that I at all blame our customer for being very upset with us and on
behalf of Bobs Discount Furniture I extend my sincerest apologies. I acknowledge how unpleasant this entire
ordeal has been for our customer and while I know this is their
Bobs experience
I assure our customer that we would not be continuing to grow if all our
customers were met with so much disappointment during such an important
purchase
I further
apologize for any confusion the customer was met with regarding our refund
policyOur refund policy is presented to all customers at the time of sale and
commonly signed by the purchaser as agreed to (in this case the purchaser reads
as ‘*** ***’)
The
customer entered into several agreements for compensation with us directly
which I believe has brought resolution to their concerns within this posting
Kindest Regards,
Stephanie ** G***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
We are sincerely sorry that this customer
is experiencing issues with the merchandise that they purchased from
Bob’s. I see the purchase was made in November
2011. At the time the sale was created
the customer purchased *** ***. This
*** ***
plan offered the customer five years on accidental damages. Damage that occurred from an accident or
single incident would need be reported to ***. They would then access the damage and offer
recourse
This merchandise came with a one year
warranty against manufacturing defects. We
sent our tech out to perform a “Best Effort Service”When the service was
created we explained to the customer that we were outside of the warranty, but
we could have our technician come to the home to repair anything that could be
repaired with the stock supplies in the technician van. He would also access if the damage could be
corrected through a customer purchase part order
The technician reported that he was not
able to make any repairsHe did advise that he saw mostly wear for a
set that has been in the home for over four years. wear is not a defect and is not
covered under the warranty for accidents.
As this merchandise is far
outside of the one year warranty we have no recourse to offer
Kindest Regards,
Tracy S***
Bobs Discount Furniture,
Corporate Customer Care Liaison

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** hE WAS THERE ONLY TO TAKE PICTURES HE TOLD ME AND SO DID *** NOT TO REPAIR OR FIX OR TOUCH ANYTHING WHEN THE REPORT CAME IN THEY WERE GOING TO SEND OUT A TECHNICIAN TO FIX THE PROBLEM I DONT CARE WHAT HE WROTE DOWNI TOOK PICTURES THAT DAY OF WHAT HE DID AND THE TRACK AND PANEL ATTACHED HE RIPPED OUTHE PULLED MY DRAWER OUT JUST TO GET TO THE PIECE HE RIPPED OUT. NO ONE IS SUPPOSE TO COME AND BREAK MY FURNITURE. YOUR COMPANY WILL BE PAYING FOR THISAND SO WILL THE INSPECTOR THAT DAY I will be getting even with your company and the inspector even if that means the inspector looses his job and I hope he does get fired for putting information on my report and not showing me the report or explaining anything to mehe was not professional in any wayWhen a customer asks you questions your suppose to try to answer them your company don't know how to deal with customers or give customers replacements when I paid top dollar for every piece of furniture I bought from your company along with an expensive *** *** *** plan for every pieceI am not going to penalized for your company and ***s doingsIf I knew this was going to happen I would have never reported my drawer to be looked at at allyour company is a disgrace and that's how you try to make money by ripping people off and hiring people who lie and break peoples furniture

Complaint: ***
I am rejecting this response because: The person that call me back from Bob customer service name is Monique and she did not offer any more helpThe only reason the other person called me is cause the credit card company got involved in this issueSo if I did not get my credit card company involved I would never had heard from the person that they say is working on getting the issue fixedThis is a generic reply to look good for the Revdex.com.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I feel that the only reason I am getting any type of response from Bob's is because of my complaint through the Revdex.com, which should not have gone that far A Bob's representative named *** called me and stated I would receive an overnighted check that I would be able to pick up from the *** ** store on Saturday not Friday Bob's tells people what they think people want to hear instead of the truth Why tell the Revdex.com that the check would be there on Friday when that's not the truth? I'm very unhappy and dissatisfied with the entire outcome, but I guess it doesn't matter because Bob's chose to do things their way instead of the correct way I guess I have no choice but to pick my check up on Saturday instead of today Friday April 24th as stated in Bob's response, after waiting days
Sincerely,
*** ***

Complaint: ***
Very relevant response the agent made from Bob’s It is no longer and you have inflated your prices dramaticallyYou did not offer a REFUND, you offered Bob’s credit which means you are trapping me into buying another one of your products and spending more of my money out of pocket for something you should have replaced or at least offered a comparable product Litigation seems to be the only route we have leftUnfortunately I will be taking these actions as a result of your unwilling cooperation in this matter I will give you one week to decide if you would like to work something out as a reasonable, *** companyI am looking for additional store credit so I can buy something comparable or for you to replace the bedframe with something comparable If you cannot do this, then we know what will have to happen next.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to stress my complete dissatisfaction with Bob'sIt is not about the compensation but the lack of the ability to ever talk with anyone regarding my numerous issuesI accept and am thankful for the effortI wish this issue to be resolved and hopefully this is now accomplishedI would like to stress that in no way shape or form has the situation reguading my front doors been resolvedIf we are going forward not addressing this problem at this time then I am satisfied with the solution. Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This complaint has nothing to do with damaged furniture as stated in my original complaintYou would also know that if you had any intention of contacting me back any of the number of times I called the corporate office and the store This complaint is because we were lied to by Bobs Discount Furniture's store sales reps and finance reps The money we've paid; a $down payment and payments of $has not been credited to our account and we were told that it would beHowever we were lied to by the sales reps at BObsWe were deceived into signing a contract that DID NOT disclose information about interest fees and outrageous chargesIf I had been fully aware of your outrageous interest rates and fees I would never have agreed to finance the furniture and I would have paid cash instead I have only had the furniture for months, considering I got the delivery 2-weeks later, and they are charging me over a years worth of interest to try a different pay off my balance, when I was told by a Bobs sales rep that 100% of my payments went to the furnitureHe liedThe days started from the date of 1st payment not purchase date, and when I noticed the day date being May 20th(which was incorrect) he had stated that it doesn't technically matter because you just make another payment and NOTHING will changeHe liedWe were told we could pay off our balance at any time after the days and our balance would never change or increase and the money we paid would still come off the $ I specifically ask if we would be penalized after the days and he stated NO each time, in fact he reassured us everytime we askedHe even went as far to say it was just a "promotional" offer to give customers a "chance" to pay their furniture off sooner I have been trying to pay off my balance for weeks now and after paying $only $has been deducted from the total $No one could tell me why and no one could tell me where the money I already paid wentNo one would agree to just hand over $for nothing!! Since I have paid more than half of my balance towards the furniture, This is what I expect from Bob's discount furniture and *** ***; I would like to pay off my balance for what I rightfully oweThe total purchase was $and so far I've paid a $down payment and payments of $which totals $Since I was told by your finance *** *** rep that 100% of my payments goes towards the furniture, I expect you to honor what he said and deduct my $down payment and the $in payments I've already made, which totals $I was told the $downpayment was NOT my first paymentIt was like a "security deposit" and would be applied towards my balance, that all of it would be applied to my balance Therefore, I should rightfully only owe *** *** and Bob's discount furniture a total of $which I will pay you todayBobs furniture needs to contact *** ***, because I can not get a manager on the phone and no one will return my phone call, I did not have the chance to settle this with them Now, Bob's may not "finance" but I hold Bobs Discount Furniture 100% responsible for the matter because we were lied to, deceived and information was not disclosed to us at the time of purchase If I had known that I would be charged over 30% interest (which I am pretty sure is illegal under the Usury Laws in the state of Massachusetts) I would NEVER had agreed to finance your furniture, I don't think anyone wouldI would also like someone to contact meI have been patient and I have given the district manager of Bob's and *** *** ample time to contact me but I have never once received a phone callI used to sell cars, I know how financing worksFrom my years of experience, if someone wants to pay off their balance early they DON'T pay the financing (interest) fees because they are no longer financingIf this matter can not be resolved and Bobs Discount Furniture as well as *** *** do not agree to what I am asking, as stated above, I will be forced to take further steps to resolve this situation I am not asking for a refund, I am not asking for free merchandise, I am simply asking to pay off my CORRECT balance of $680.70, which is what I rightfully oweThis Doesn't have to be a bigger issue than it should beI have been a faithful customer of Bob's for many years, but this is the first time I was deceived into this *** *** program and the day promotionI was lied to by Bobs sales and finance reps that this would help my credit and many other statements they made to myself and my family who were also present at the time of purchaseI am honestly disgusted by the way myself and my fiance were treated when trying to resolve this matter over the phone with the store manager Jolisa G*** and finance rep Kevin B*** whom we both spoke too (he was also the rep that handled our paperwork)Neither Jolisa or Kevin could give me a straight answer and they both stated different answers when asked the same questions. Again, I expect my balance of $680.70, as stated above, to be honored by Bobs Discount Furniture and *** *** If you agree, I will pay my balance of $in full today and you can resolve this matter professionally and honorably and I will be satisified. I may only be one customer to you but I know I am not the only person dealing with the same situation with Bobs Discount Furniture and *** *** All I am asking for is what is fair and what is rightI can only give you until tomorrow to respond, not by choice but because I will be charged more outrageous hidden fees that we were not aware of at the time of purchase. If you prefer to contact me directly I can be reached at ###-###-#### or ###-###-####Like I said I have yet to hear from anyone from Bobs or *** *** regarding this matterEven thought I have tried calling numerous times. As a professional myself, if you claim you have nothing to do with the financing, then shame on Bobs to let a such business take place in their establishments and to have said company representing Bobs nameThat is bad for business, in fact it's just bad business. Please resolve this matter between (you)Bobs and *** *** as soon as possible so I can pay you the $immediately. I am disappointed it had to come to this, when it could have been handled much differently by Bobs and *** *** I was left no choice when I haven't had person return or respond to my calls, like I was promised by your customer service reps. Please, respond as quickly as possibleI hope this can be resolved as soon as possible. Thank you
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry for the miscommunications and failures
represented in this complaint. It
appears that on the attempted exchange for the team took pieces back
that were not on the paperwork to be removed from the home. This created a delay in
refunding the
customer. We have since refunded for the
*** bed, the bedside lamp, *** TV chest and the Anticipation full
mattress. We have also refunded the
delivery fee.
As there was no paperwork written for additional pieces
removed and this complaint does not list what pieces the customer is requesting
a refund for I believe that at this time, we have refunded for all the pieces
we have removed from home. If the customer
believes that there are more pieces, we can certainly research this further
with the delivery team.
We are very sorry that this has been such a long process for
the customer. *** *** does normally
take billing cycles for credits to post to a customer’s account. The above pieces were all written in October,
November and December. When the agent
handling the *** *** dispute reaches out to customer we can provide all the
exact dates and amounts we have credited.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com-
Due to the intricate nature of this complaint, we have
reached out to the customer directly to discuss our offer of resolution. The customer has accepted our offer and will
reply to the Revdex.com mediation service with their decision. We thank the Revdex.com for bringing this to our
attention
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Complaint: ***
I am rejecting this response because:I would normally accept this, but my wife and I don't feel safe sleeping on any Bob's bed frame--not to mention the bed's pieces came at different times (uncoordinated - and not mentioned to us by the original salesperson)Either this frame and other Bob's bed frames are shoddy products, or the technicians are not skilled to repair them properlyAlso, I rechecked, and not only is the piece in question broken, there are several screws/bolts missingThis wasn't an aberrationI suspect, if we get another bed frame that needs to be assembled, we may face the same problem with very little recourseMy wife and I don't want to deal with technician after technician coming to "fix" the bed frameWe spent a lot of money at Bob's in August 2015, and I'm sure an exception can be made to refund us for the cost of the bed frame, and some one can pick up the broken one (at no coast to us)
Sincerely,
*** ***

Good Afternoon Revdex.com-
We are very sorry that this customer’s experience has been
so frustrating. That is certainly not
what we would want for any of our customer’s.
In an effort to be sure that all compensation is equal and fair across the
board we offer compensation
based on our failures only. We do not compensate for lost wages. We do offer compensation as a Bob’s Gift Card
as a token of apology for any inconvenience we have caused. The gives us the opportunity to provide the customer
with an actual item that will remind the customer that we tried to make it
right. Once the delivery has been
completed the customer can call in and request an account review for
compensation.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Day Revdex.com,
As a business we fully communicated (expressed in writing and
commonly singed by the purchaser) our policy for refunds on merchandiseWe
also fully communicated our Service Policy (expressed in writing and commonly
singed by the purchaser)As indicated to you previously we have made several
exceptions to these policies in an extreme effort to meet this client’s
demandsThe current merchandise in their home is NOT experiencing any
manufacturing defects therefore the quality of the merchandise and its value
have not been compromised yet we are willing to take it out of the customer’s
home and deliver them new factory fresh models of their choosingAny failure
in product being defective that was committed in the past has been rectified,
and the customer has been offered multiple resolutions in the spirit of moving
forward
In a final
attempt to appease:
We will
upgrade our reselection offer to validate a Bobs Discount Furniture Store
Credit that reflects 100% the cost paid for the current sofa and loveseat in
the homeWe will also to cover the cost of delivering the new merchandise the
customer selects and provide a Bobs Discount Furniture Store Credit for the
amount they paid us for the Goof Proof Plus program
At this time
this is a generous offer from a retailer seeking to truly solve our customers
concern via the life-force of your mediation channelWe are doing more than
what is required of us as the retailer and again stand behind the fact that we
have put forth fair and adequate offers for resolution that consider our
customer’s needs above that of our business
We do hope the customer can see the value in our upgraded offer
and of course if they would prefer to move forward with the rescheduling of the
newly selected loveseat we are happy to honor that request instead
Sincerely,
*** ** ***
Bobs
Discount Furniture
Customer
Care Corporate Liaison

Good Afternoon Revdex.com- We are very sorry for any confusion or miscommunication this customer is experiencing using the warranty for the merchandise purchased from Bob’s. I see that this purchase was delivered on and at the time of purchase, the customer purchased the option of Goof Proof
Plus. This protection plan has two aspects. Through Bob’s this customer is covered for a period of five years for manufacturing defects. Manufacturing defects must either be verified through a Bob’s technician visit and report or through the customer submitting photos which are then reviewed by a staff trained specifically in that area. The other side of this plan is through a third party company, ***. *** covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and the customer must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise. We had the technician to the home on 12.30.17. The tech reported he was able to rectify the concern the customer was having with the piece. We have not received any notification from the customer since that service that there are any other concerns. If there are new concerns we would need a technician to go out to the home to inspect the pieces. Kindest Regards, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their experience with us
Regretfully I am unable to locate any account information that matches this
consumer’s complaint within our internal records
I have
looked under the name, phone number, and address provided here and as
this is the customer’s current information, not the delivery address or name on
the account, I am unable to locate the account
Can you please ask the consumer to verify the invoice number (order number)
associated with their purchase so that I can proceed in assisting on this
complaint further? They can locate this order number via the sales
receipt provided at the time of purchase
If the invoice number is unavailable please ask if the
customer can provide the original delivery address for this merchandise or the
original phone numbers that may bring up their account records
We ask that the customer responds to us thru this Revdex.com channel so that your
efforts in excellent mediation assistance are not wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com-
We are very sorry that this mattress did
not live up to the customer’s expectationsNor did the technicians report. Thank you to this customer for the fantastic
photos, which clearly show that there is proper support present. We will absolutely offer this customer a
reselection credit for the mattress and foundation, as we don’t know if the issue
is the mattress or foundation, we will replace both. The credit is in the system, it is active
today and will be active for sixty days, credit number is ***
in the amount of $854.92. We will of
course waive new delivery fee as well.
I would also like to offer this customer an additional $
as an ECard to be sent directly to the email address on this account. I recognize that this technician did not
complete the job he was sent out to do, this caused a delay in having this
concern rectified. A good nights rest is
an important part of everyday life. I am
sorry that this delay has caused this customer to be uncomfortable.
Kindest
Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I would like to add that I am still a little disappointed with the delivery process as wellThe time that was given to me was 3pm to 7pm. The delivery people showed up at 1pm, luckily I was able to have my mother there for this. They also smelled very badly of cigarettes which was smelled all over my home. I found this unprofessional and I highly recommend an attempt to change this practice of time frames/windows that you give. It is unacceptable to still be giving people time frames that you do not follow, but you would like your customers to follow
Sincerely,
*** ***