BluePearl Specialty + Emergency Pet Hospital

I will not recommend this place at all.. I took my fur baby here to get help for a laceration to the neck. Well to make a long story short my baby got an infection and this place is putting the blam on me questioned if I gave him the right care and antibiotics or not. really why would I pay almost $1200 to get my baby fixed up to not give him the up most care he needs and not give him the antibiotics? Its beyond me. Now I not only paid $1200 but I'm stuck with another vet bill of $800 to re start and do a new surgery and it could have been avoided. I called and complained to them and they put the blam on me and said they did what they were sapose to do and it was a top vet. Well if that's the case why would he have gotten an infection and why did the stitches look like a vet assistant did them and it was infected in 2days mind you while on an antibiotic. I told them I want a refund... well another lady called back at 10pm when they open at 5pm just to act like she cared I could here in her voice and finally told me they can't do a refund.. I'm not asking for a full refund because I know I would have needed the surgery regardless but I am asking them to pay my other vet bill of at least $700 out of the $800 because it was negligence on there end to why I have to go back to get another surgery for my baby. Than the lady got rude so I hung up. I was not going to have someone they call a manager get rude with me because I dont agree with them paying a portion of my other vet bill they should pay for most if not all of it yes I understand I would have needed to take my baby to the vet for a check up but if all was well it would of been a $65 bill not $800. I will find another vet company to help me next time. So I'm not dealing with rude staff all the way around and negligence and over charging for stuff I dont even know if they performed half this stuff they say they charged me for.. why else would my baby get an infection in 2 days time...

To say these people are pricey is an understatement. I had to bring my dog there after urgent vet referred me to them because he had to be monitored overnight. Immediately they ask for $2100 on the credit card "just in case" what might happen. By morning, my bill was at $900. I call and they are working on a "treatment plan" even though they are not his vet. He was just brought there to be stabilized. Now, the plan is to keep him 24 to 48 more hours, at an additional cost of $3100 - $5100. Luckily I found a place in Sarasota (yes it's an hour drive) that could take over. I ask them to discharge him, and by the time I get there to pick him up, my bill is at $1600+ So within an hour and a half, my bill went up by $700, ("But don't worry sir, you still have a credit balance") whoopee for me. I didn't argue about the numbers, just took my dog and got him cared for. I understand their explanations about why the prices are so high, but they act as if they are now the primary vet, and specialist, and oh by the way, we need another $5,000... Please, find alternatives, even if you have to drive an hour away.

Horrible service..overcharged..don't go they take advantage ..they don't care.had to wait one hour when we needed copy of stays to go for 2nd opinion as they wanted to charge 7k for a surgery that was not needed at another more respectable vet.

The wait time is ridiculously long for anything. The doctor was nice, I feel she cared, but not a single one of the tests run were done well. Neither of them matched my regular vet's CBC or urinalysis tests less than 18 hours difference between. It's like they made data up to support their bottom line of MAKE LOTS OF $$$. I was only there to get the nausea injection she needed to tide us over the weekend, but they made it sound like I needed to admit her to the tune of $3800-$7000 for two days/nights and then she would most likely not improve. The absolute worst thing was when the office person rolled her eyes and emitted a huge annoyed sigh at me when I presented the Nationwide Pet Insurance form (which I had also presented when I first arrived THREE hours earlier.

Failure to abide by our signed agreement.
I brought my dog to BluePearl on June 29th for a consultation on a intestinal blockage. After the consultation I was told my dog would need surgery. I was given two estimates. The lower would be $5216.94 and the higher was for $7582.94. I agreed to have the surgery performed and signed the estimate. BluePearl suggested I apply to Care Credit to pay for the surgery. I did and was approved for $7500.00. The agreement I signed stated: This is only an estimate of treatment items. Every effort will be made to contact you should the charges exceed this treatment plan by 20%. If you authorize us to proceed, additional funds will be required to meet the revised treatment plan. If your are unable to be reached and additional medical treatment is needed, this form authorizes your pet's doctor to proceed with the necessary care.
The only time I was notified that the charges had exceeded the estimate was on the evening of July 2 about 45 minutes after I received a call stating my dog would be discharged the following morning. As you can imagine I was extremely shocked. I asked for an itemized bill from BluePearl on July 3 when I picked up my dog. The following is the timeline.

June 29, 2019 my dog had surgery and the charges amounted to $6144.03. My Care Credit account was debited $7500.00 from BluePearl. At this point I had a credit of $1355.97.

June 30 the charges amounted to $1111.83. I now had a credit of $244.14

July 1 it appears from their statement that the charges were checked at 10:09 am and would have shown that I only had a credit of $244.14. By the end of that day BluePearl charged $359.89 in treatment. At no time when I came to visit my dog at the office or when I got updated calls about my dogs care did they ever mention that the charges had now exceeded my highest estimate.

July 2 further treatment was done in the amount of $790.65. Again they did not ask for authorization to proceed with treatment when I came to the office to visit. I was called later that evening with an update and the news that my dog would be discharged the following morning.
About 45 minutes after the call about the discharge I was contacted from BluePearl that I was expected to pay and additional $1507.98. As you can see BluePearl had a number of times to get authorization, but failed to do so. Since there was no authorization to proceed I do not owe BluePearl $1507.98

My husband and I brought our dog into Blue Pearl late last night (Midnight on 20Feb2020) because she had uncontrollable vomiting, diarrhea, labored breathing and was lethargic.
We filled out the required paperwork, and there was only one other person in the emergency clinic, so we were taken to an exam room immediately. The vet tech began by asking routine questions: (up to date on immunizations, when did the symptoms begin, how many times did she vomit etc...) . The tech then said she was going to take our dog to the back to get her vitals and that the vet was beginning a procedure shortly so she wanted the vet to see her so they could write up a "treatment plan" and an estimate (Apparently "Treatment plan" is their catch phrase because we heard that repeatedly).
When the tech returned, she said the vet had already started the procedure but she (the tech) was going to write up a "treatment plan" and estimate (yep, that phrase again} and they would begin with IV fluids and anti nausea/anti-diarrhea meds. I asked if our dog was dehydrated, and the tech said "No". I asked if she had a fever, again, "No". So I questioned the IV, especially since we had yet to even see the veterinarian--the tech again threw the words "Treatment plan" and then added that blood work could be done at an additional cost. When I asked what the vet thought it was, the tech told me that SHE knows that "8 times out of 10 its due to a change in the diet" (we didn't change the brand of food, only went from beef to duck). The tech again said those magical words "Treatment plan" and that she'd return shortly--SHE NEVER CAME BACK!
My husband sat in the room listening to what he called a "sorority party" happening in the room beyond the exam rooms: laughing, joking, talking...and the tech nor the vet NEVER CAME BACK!!! They never checked on Juno, rechecked her vitals, saw the vet or had any diagnostic tests)
After sitting in the room and waiting until 2am my husband made a decision to LEAVE after asking the receptionist what was going on (she had NO answer).
This morning at 8am we took our dog to our regular veterinarian where she was admitted--still experiencing vomiting & diarrhea, she's dehydrated, extremely lethargic and her liver enzymes are elevated to SIX TIMES THE NORM!.
Had any of the staff followed through on creating that mystical "TREATMENT PLAN", had the veterinarian (a nameless veterinarian at that!) bothered to even look at her/meet with us, had any of the techs bothered to pop in and check on our dog or showed our dog one ounce of compassion, caring or empathy, she might've been on the path to recovery rather than being where she is now.

Most assuredly, I speak for both my husband and myself when I say that I don't even think that a veterinarian was even on the premises at Blue Pearl--(shortly after our arrival we watched as one older staff member (female) left just prior to us being called to the exam room).
Combine that fact with what my husband was witness to (the unprofessional behavior, the "sorority" party in the back room and the fact that NO ONE ever came back to check on our dog nor did they produce any "Treatment plan")---I thoroughly believe that one star is far too generous!

Our dog is still under treatment. Her liver enzymes are still very high. Shes been hospitalized twice to recieve fluids, meds, x-rays ultrasound and a host of blood work.
I left a Google review and the office manager asked me to call her back, she claimed she didnt have a phone number on file (blatant lie since it was on our emergency form). When I called Mirya, she isnt even in their office and nor could they tell me when she would be there. Blue Pearl once again dropped the proverbial ball.
I cant believe Blue Pearl is allowed to call themselves an emergency veterinary center.

Would give them zero stars if I could. Will NEVER go there again. They hurried my cat's death along and refused to take responsibility - big surprise! Spent over $3000 for nothing!!!!!!!!!

I will never use Blue Pearl again. After several years and several thousand dollars and several cats taken there and a dog over the years this past year has been the worst. First I'm treated like *** by an ophthalmologist they're wondering why am there for a cat who has a runny eye. Well first off I was sent there by my vet and yes there's something wrong and don't talk to me and the way she did so I left with nothing resolved. But the second incident was much worse. First I went to Brandon to find out why am I cats joints we're having such problems. They did a scan of my cat but they also told me he had a severe heart murmur and I needed to see cardiology over at the Tampa office because Brandon did not have cardiology. Well I already knew my cat had a minor heart murmur nothing to worry about but this doctor made me believe it was severe so I made my appointment in Tampa. I waited two hours for my appointment and started to leave and they beg me to stay and put me in a room in which I waited another hour. Of course they make you sign paperwork prior to seeing your animal about what They did a scan of my cat but they also told me he had a severe heart murmur and I needed to see cardiology over at the Tampa office because Brandon did not have cardiology. Well I already knew my cat had a minor heart murmur nothing to worry about but this doctor made me believe it was severe so I made my appointment in Tampa. I waited two hours for my appointment and started to leave and they beg me to stay and put me in a room in which I waited another hour. Of course they make you sign paperwork prior to seeing your animal about what cost MAY Be incurred if they have to do certain procedures. Of course they don't ask you before they do the procedure they just do it and charge you however in this case they did not even examine my cat nor did I see the cardiologist before they Hauled my cat to the back room. The cardiologist should've come into the office met me and put a stethoscope to his chest. Every vet show I watch and every veterinarian I've talked to has stated you can stage a heart murmur by a simple stethoscope. It does not require an echocardiogram unless they've already determined that there's heart murmur is severe. That was not the case here. The only time I saw the cardiologist was after they supposedly did an echocardiogram which I know they did not, and he has the audacity to ask me why was I there and act like I'm the it for thinking he had a heart murmur to begin with. Keep in mind this is a cat that cannot have even a simple exam without being sedated because he would tear them up. Secondly he was only in the back room for less than five minutes meaning there was no way they could've performed an echocardiogram and that amount of time in addition without sedation and further there was no indication of any gel on his chest for being ruffled. The worst part about all this is that both missed the boat Brandon and Tampa because my cat started getting sicker and sicker over the next couple of days and I ended up at the veterinary emergency clinic here in Lakeland then the Winter Haven Hospital and then the University of Florida and all agree with me that a heart murmur can be heard and staged by simple stuff the scope. But the worst part is they missed the fact that one of his kidneys had atrophied and the second kidney was three times the size it should've been. By this point It was too late to do anything without great risk and he would've probably never made it off the table after spending $7000 at University of Florida. They were so nice there and they explained everything and we tried antibiotics knowing it probably wasn't going to work because it was so late in the game, and of course he died two days later. I blame his death on Blue Pearl directly they missed everything wrong with my cat and concentrated on things that shouldn't have been because of stupidity and arrogance. it was too late to do anything without great risk and he would've probably never made it off the table after spending $7000 at University of Florida. They were so nice there and they explained everything and we tried antibiotics knowing it probably wasn't going to work because it was so late in the game, and of course he died two days later. I blame his death on Blue Pearl directly they missed everything wrong with my cat and concentrated on things that shouldn't have been because of stupidity and arrogance.So I had another cat today that was supposed to have a bronchoscopy and before I got there they called me to tell me I still owed a balance and pretty much I told him to kiss my *** and that I would never come back and that is the truth don't ever take your animals there because they don't know what they're doing. There are a couple doctors there that are good in Brandon but I have yet to be very impressed with any of their service and it end up having to go to a very specialized doctors for some of my cats after spending a fortune at BluePearl. They are nothing but a money making machine.

Horrible!!!
The techs, employees (excluding the front desk ladies - they were great!) and even the customer support in Tampa, FL say they "truly" care; however, when it came time to put their words to the test, they failed with flying colors!
Telling someone their appointment would be $150 and then adding on approximately $400, that is just unacceptable!
I attempted to work it out the difference and spoke with 6 different people, who kept passing *** up the chain of command, but nothing was done to resolve the issue of being overcharged and basically talked into more than necessary. I had to refuse medicine they wanted to give my dog ... she was prescribed an oral antibiotic and they tried to convince me to add a topical antibiotic that would be providing the exact same meds to my dog.
They just kept trying to push more procedures and prescription dog food, allergy testing, and additional medications.
To top it all off, Marissa and Brittany were the worst two people I have ever spoken to on the phone in a customer service situation. I would say they are worse than speaking to cable/internet company! Laughing at someone and hanging up on them is not appropriate and I cannot believe they should be allowed to work in a place that involves communicating with customers if they do not understand common curticy.

My pet was treated poorly during an emergency visit. When I followed up, I was treated even worse than.
Dear Mr. Shaw:
I brought my dog, Walter in for emergency treatment around 6:15 PM. I was told it would be a few hours and I could board him for $100. I decided to wait. I could hear Walter whining while I was in the lobby. I then heard a Blue Pearl employee yell at Walter to shut up. It took all my restraint to not barge in the room and explain to your employee they may be in the wrong line of work. Approximately three hours later I was told due to the number of patients Walter hasn't been treated, and I could board him for free and come back in the morning.
When I answered your survey, I recounted the events described above. I very quickly received a call from the location I visited. We chatted and I felt there was some level of remorse in Blue Pearl's actions. I was also told there never should have been a boarding cost quoted. I asked this person to verify there is no boarding fee and call me back. It's from here things went awry.
The person I was speaking with told me I'd get a call back. That never happened. I called back and was given to a different Customer Service person, Stephanie K.. Stephanie and I probably exchanged three phone calls trying to answer whether there is a boarding charge. She finally confirmed there isn't one. I explained that due to my disappointment in how Walter was treated and my frustrating waiting three hours in your lobby that I thought it fair to receive the $100 boarding charge I was quoted. I only waited while Walter was being treated to avoid spending $100.
Well after a few more phone calls I learned Blue Pearl credited my account $41.00, 10% of my bill. When I questioned this, I was told I would get a call from a billing representative. I asked Stephanie to explain to this person my request was for $100. When the billing representative called, he thought I had a question about my bill. I did not. The bill was fine. I asked this person to have the Office Manager call me.
That did not happen. Stephanie called again. My frustration increased. She said the next level was to talk with a gentleman named Alan in your Corporate Customer Service. Frustration rising.
Alan and I spoke. He had no sympathy and did nothing but quote a company line. He spoke more like an Attorney that a Customer Service Representative. Alan remarked I agreed with the $41 refund and the issue should be closed. I explained I never knew I received this until Stephanie told me about it. Alan went so far as implying the event never happened because I couldn't remember if the person who yelled at Walter was a man or woman. I explained we aren't talking about the medical treatment. We are talking about how Walter and I have been treated. Alan also explained there was nothing he could do. That it was the Regional Manager's decision. He also said the only other option was to write you a letter. But he implied it was a waste on my time as you would just hand him this letter.
Well I believe in chain of command so I emailed Stephanie and asked if I could speak with the Regional Manager. Stephanie came back with almost identical remarks as Alan. Frustration rising. Stephanie would not allow me to speak with the Regional Manager and again referred me to Alan. I explained Alan told me it was the regional Manager's decision and my only other recourse was to write you. I estimate it took five emails to get your name and address from Stephanie. Frustration rising.
I thought a $100 refund was fair and reasonable since I waited three hours to avoid that cost. As my dealings and frustration with your company grew, I asked for a full refund. This was of course denied.
After all this, what is my ask? I have one request if you have the time. I would be honored to receive an email or call simply acknowledging you read this letter before handing it to ***.

I do not recommend using any Blue Pearl vet emergency hosp located in US. B.P. advertises open 24/7,. I left at 9PM Sat Night and my bird was worse crying in pain. the Dr on duty Amy O. said she knew nothing about birds, and no one would be on duty until Monday. Other vets recommend this hosp as it is the only one open after hrs in the area open for birds. The Dr. on duty told me that it would cost thousands of dollars to call the Bird specialist in. I asked her for pain medicine and do an x ray but she refused. She diagnosed the sickness as inflammatory caught from an open door, or cooking with Teflon, which I do not, and she prescribed Meloxicam.
Sunny was placed in the back room and Amy O. disappeared for 45 minutes, unbeknown to me she went to buy the medicine. She said bring her back in 3 days if not better. She refused to give me pain medicine and said when I settled the bill she would bring Sunny out. I had to pay first. Holding the bird and forcing payment, leaving the bird in a dark back room must have been terrifying. At 11 Pm I called Amy again and she said turn out the lights, soft music and keep her warm, I told her the bird was chewing on every thing in so much pain, she wasn't concerned, just treat her like a person. I Called back in a half hour and the bird died in my arms. Her body was convulsing in pain, Amy had told me not to give her some pain medicine I had on hand. The Receptionist told me at my last call no one was at the facility and what did I want? I told her I wanted to talk to the manager. She wanted to know what did I want to see him, as no manager exists, no one in charge. Mars candy owns a combination of 3 vet facilities, the largest in the world, and runs it for the share holders, not for the benefit of pets and caregivers, they have yet to refund my $131.00. I hope this never happens to another person.

Confusing billing....overcharged....NEVER received follow-up once money was received. Had a terrible time getting refill - got the run-around.

Let me preface by saying that I do realize that when you take a companion to an emergency vet, you expect to pay more - maybe much more, but the costs charged to me were insanely high. Minutes after they checked my kitty, in they had me waiting to pay the "low end" of the total cost, in my case about $2100, this before they'd really done anything.

When I picked him up, this charge was $500 more. More to the bill later.

I had taken my kitty earlier in the day to my vet because he was not acting himself, hiding, not eating or drinking. They were about to dismiss it as "sick kitty syndrome" when they noticed labored breathing and asked to do an xray. Of course, I agreed.

That was when they noticed the fluid around his lungs and a dark "spot". I asked what I could do, desperate, and the vet said, shaking his head, not encouragingly, that he can give him Lasix and an antibiotic and I could bring him back the next day. I left and went home to call a couple other vets I'd used in the past, told them the story, and because of the labored breathing, both referred me to Blue Pearl. So I rushed him to the Overland Park location.

After a very, very brief "consultation" for which I was charged over $100, I was whisked out to the billing desk where I was presented with the bill and told to pay the low amount of $2100 which I did. Frankly, I was beside myself with worry for my baby and, as I've said, I paid because I wanted to give him a chance. I think before the bill was presented, the first vet should have told me what would definitely be done and how much it would cost. I should not have been charged for procedures like the ultrasound until it was used.

This is where Blue Pearl really needs to make some changes. The way in which the billing is presented, the abruptness, the seeming lack of compassion, needs to change. I don't know what training is provided to staff but in reading reviews from around the country, this is the repeated comment....It's all about the money. Once they have your money, they forget about you.

It's true.

They kept my kitty on oxygen overnight and removed the fluid from the lungs the next day. I guess they were waiting on another doctor who is not part of the staff, I was told, but fills in. This became a problem later after I took my kitty home. He went home on Saturday, Sept.

7, with 5 Lasix tablets for which I was charged $23.00 (They are about .18 a tablet anywhere else.) and an antibiotic. It was several days before the results came back on the fluid. These lab reports were not explained to me in detail except that he had cancer. The temp.

vet said to take him home and make him comfortable, which I did. My baby survived for 3 more weeks. He had some good days, he ate and drank a bit. I finally ran out of the Lasix and called a couple pet pharmacies for a refill.

One was Chewy.com who said that Blue Pearl would not approve the refill. I called Blue Pearl and they said they would not refill it without the vet's approval. I asked to talk to her. They said she wasn't there, that she just filled in couple days, and they had no contact number????

I thought that was incredible. They said to bring my kitty back in for a refill!! I was not going to put him through all that stress again. FINALLY, begrudgingly they called in 2 tablets to CVS.

In the meantime, I contacted my vet and they called in the prescription. I think it should have been the last doctor to see him. Regarding Chewy.com, I eventually told them to stop any attempts to contact Blue Pearl because my baby passed on the morning of Sept. 26.

A couple days later they had delivered to me a beautiful bouquet and a very thoughtful note of sympathy and compassion for my loss, this from a business with heart.

So, yes, once Blue Pearl had my money and once I left with my kitty they forgot about him. Never once did I have a follow-up call to find out how he was doing. As so many people say, it is all about the money. The doctors' and staffs' behavio

Brought our golden there on Monday, July 29th to check masses on his spleen and they performed an ultrasound and other tests. Our Golden also had an eye issue, which they were unable to check due to not having an ophthalmologist our staff. We decided that we needed to get a second opinion at the University of Florida due to bad reviews of Blue Pearl and the fact there was not an ophthalmologist on staff.
Our U of F appointment was on August 15th. U of F contacted Blue Pearl to get the radiologist report and was told by Blue Pearl the report was not written up yet by the radiologist and that it would be another day or two. It was over two weeks and the radiologist still had not written his report.
U of F did another ultrasound and also had our golden seen by their ophthalmologist.
I having been requesting Blue Pearl to credit my charge account for the extra cost for the Ultrasound at U of F. (Side note Blue Pearl charged was higher than U of F). The only credit I requested was what U of F charged for their ultrasound.
I was repeatedly told by Blue Pearl that the office manager would be returning my calls, which she never did. I called at least once a week for approximately one month. Was finally told today after my second call this week that the office manager was in another meeting but they will not be refunding any of my money.
There inability to have a written report after 2 weeks is so irresponsible and inexcusable.

U Of F Small Animal Hospital is Amazing and is such a better place to take your pets. We have an enormous respect for the professionalism of U of F and are VERY disappointed with Blue Pearl..

BEWARE of...

Blue Pearl Animal Hospital
4525 Ulmerton Rd
St Pete, Fl

PLEASE...
Read my Reviews on their Website! www. BluePearl.com

I went from taking my beautiful, healthy,
3 year old cat, "Cali", for some slight lethargy from fleas... to treat her to "DEAD" within an Hour... Due to their NEGLIGENCE & GREED!

They killed my beautiful little girl!

I am now a Livid & Heartbroken cat owner...

PLEASE DON'T risk your "Children w/Paws"... at this "Killer Clinic"!

Take it from someone who knows! I never thought in a million years, that I would take her to get some treatment, to NOT bringing her back home alive!

But instead...I had to bring her home in a box! How Dare!

They should be absolutely ashamed!

They knew clearly, I was devastated with the outcome of this visit!

In the end, of all this...
"They paid" for her deadly visit *(waived her entire bill ... and They Paid for Private Cremation)... for her remains to give back to me! A ($200 value)!

Although, this was the only decent thing they did... & Should've Done...

BUT... IT DOES MAKE ME WONDER ... How Loud Can Guilt Speak?

I Will NEVER FORGIVE THEM for KILLING MY LITTLE GIRL!

My innocent little girl lost her life from Their "GREED" and "NEGLIGENT Malpractice"!

THERE IS NO EXCUSE!!

I will NEVER FORGIVE Myself for taking her to Blue Pearl! This will haunt me for the rest of my life!

PLEASE... DON'T take your INNOCENT, Children with Paws to Blue Pearl... It May Mean that YOU WILL NOT GET THEM BACK ALIVE!

DO NOT TAKE YOUR ANIMAL TO ANY OF THESE LOCATIONS. Our puppy fractured his tibia. We rushed him here to be told well he may not need surgery so they put the poor guys leg in a cast that was $900 we come back in 2 days for a check up and now he needs surgery. They charge us $4000 and tell us we would be getting some money refunded back after the procedure. Of course this never happened nor did they give us any sedatives to calm him down. This place is a rip off. I wish my wife would have gone to the SPCA the price was $3000 less. AVOID BLUE PEARL PET HOSPITAL

They had no compassion to our dying pet and never provided any services, but still charged us!
On Tuesday August 13, 2019 around 9ish in the morning I took in my puppy bear into the blue pearl pet hospital because we was very ill. His name is Bear and he had gotten into some dark chocolate and became very sick. Bear began not to respond so we took him on right away. When we got there they took Bear to the back and stuck us in a room separated from him where we could no longer see him. They came in and let us know they could help him so we asked for an estimate. The whole about hour we were they they never truly did anything to help and save him! He was dying and the entire time we were there they made us try to pick if we wanted them to proved low level quality care or high quality level care low level was $1500 and high level $4000. They don't care for the pets they make you choose a quality and charge you thousands. We couldn't afford it so as we left with him they charged us $115 when they did absolutely nothing for our pet. We took him to another hospital that saved his life! They claim that the $115 was for a consultation which they did NOT provide! The whole time they were just talking to us making us try to decide if we wanted low quality or high quality and which one we would choose! They had no compassion. We couldn't apply for a card because we are two weeks away from closing on our home. I was in tears and broken not knowing what to do to save him. I asked them for other options all they cared about was how we would pay and which quality care we would go for. How can they categorize what type of "quality" care to provide to a breathing pup who is dying and crashing as we spoke. The end result they did nothing to help him, made me an emotion wreck, and I took him to another vet hospta who carved me $400 and they were perfect and save our baby Bear! I want them to return our $115 because they did not care for him at all! The consultation did not exist because the entire hour was them waiting for us to decide do we pay them $1500 or $4000 all while sitting in a room crying trying to come up with other options on my own!

DO NOT GO HERE IF YOU LOVE YOUR PET...It's all about money, UNCARING...UNPROFESSIONAL...THEY LIE TO YOU...

Took my mom's dog, Lucas, last Saturday July 13/19, the two ladies at the reception desk, rude, with an attitude, we took Lucas because he was vomiting every 15 minutes, with diarrhea, we arrived at Blue Pearl at 7:30 am, it was almost 8:30 when I asked when someone will be able to check on the poor dog, lady said it was like a human hospital and even though didn't seem busy they were with true emergencies and SHE was stable.... First of all it's a HE and how did she know how stable was him? He kept vomiting all over the room, then a tech came in barely asked some questions, and finally around 9:00 am the Dr. came in, at least she was kind towards us, gave us estimate of services, really couldn't do all the tests, they wanted $1,200 for blood work and x-rays or $300 for exam, anti nausea and antibiotics and sent us home, we took second option due to money issues, long story short, felt mistreated, wanted to leave but didn't have an option, rooms not clean, receptionists and tech not compassionate *** all, I took my dogs in the past, but pray I will not need emergency services in the future, don't want to be back to that place EVER, not recommended, expensive, took almost 2 hours (and it was an emergency), bad experience

Never left there for under $500.00. They love to load you up with medication that you may or may not need but seeing that you're paying for it, what's the problem!. Good to use in an emergency if no one else is available but otherwise go to your regular vet.

Dr W. knew my son was in a dangerous state . But did nothing . Then I called for a week begging for the name of a kidney specialist . NOTHING . I can not even tell you what was the end result its too upsetting. Cold blooded person DR W.