Bluestem Brands

I have been dealing with this company for all most years and have been thrilled with every order so far I have received from themI am now getting ready to order a personal item for my daughter with no worries just from past dealing

Initial Business Response / [redacted] (1000, 8, 2015/05/04) */ CONFIDENTIAL COMMUNICATION May 4, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account Our records confirm that a purchase was made on Ms [redacted] 's account on December 15, for a Men's Black Personalized Diamond WatchWe received it as a return on January 10, 2015; however, it was denied for credit or exchange by our Returns Department for not meeting the terms of the return policy covering personalized items Because of our return policy's special restrictions on personalized items, this information is prominently displayed on the main "product features" webpage of each applicable itemIt appears immediately below the watch's product description section, and states, "Personalized items cannot be returned unless defectivePlease place your order carefully." This was a self-service order placed directly on the Fingerhut website Our records show that Ms [redacted] telephoned on January 14, and was first notified that the return was deniedOn January 15, a letter was sent also notifying of the decision and advising of her options to contact us to have the watch returned to her or to take no action and it would be disposed of by the specified dateWe disposed of the watch on February 18, as we did not receive any contact from Ms [redacted] regarding her decision While we sympathize with Ms [redacted] 's situation, we cannot claim sufficient burden of responsibility over this matter to make an exception to our policyIt is always in a customer's best interest, as well as their responsibility, to review and understand return policies prior to making a purchase Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I am not paying for merchandize I do not have and if they disposed of my product they need to be held responsibleI was called by their company saying I returned the merchandize damaged and that's not trueThey should have returned the watch if they felt they weren't going to refund my money..I will NEVER do business with them again and I'm going further to see who else I can complain too any government agency..Consumer Affairs etcI still am not paying for something I do not have and I did not see the clause they are referring to or I would have NEVER ordered it knowing I may not be able to return it Final Business Response / [redacted] (4000, 15, 2015/05/19) */ CONFIDENTIAL COMMUNICATION May 18, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] Please understand that applying policies fairly and consistently to all customers is among our top prioritiesWe applied the return policy for personalized items the same for her as we would for any other customer with similar circumstances For this reason and the reasons provided in our previous response, this situation lacks sufficient evidence for us to be able to grant an exception Having provided Ms [redacted] with all information available to us, we consider this matter closed Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah

Y'all have ruined our 2nd xmas with our boys! Canceling orders for no reason is not good business! And of course when you cancel it, the item is out of stock afterAlso don't give codes for a free gift if you aren't going to send it

Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ CONFIDENTIAL COMMUNICATION December 3, # Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account Per the terms of the FreshStart credit program, a customer's order will not ship or be billed until a $down payment has been successfully applied towards the orderOur records support that we received Mr [redacted] 's down payment on October 1, In an effort to prevent unauthorized account activity, the Credit Risk Department takes certain measures, on an ongoing basis, to validate customer account informationIf after comparing it with the information provided by their outside sources they have strong evidence of a discrepancy, the order is held until the account can be fully validated This is the case with Mr [redacted] 's account, and our records show that both orders placed on October 1, did not ship for this reasonThe order charged to his Visa card ending '4747' for $is being refunded back to the card, and may require up to three to five business days before the transaction finalizes and posts Mr [redacted] 's $down payment applied to his FreshStart order is also being refundedOur method of refunding these down payments is currently limited to a paper check sent via regular U.SMailHe should allow up to two weeks from the date of this letter for it to arrive at his address on file of [redacted] Jefferson, NC Mr [redacted] is encouraged to contact our Credit Risk Department to finish validating his account information so that he may shop using the FreshStart AccountTheir phone number is [redacted] with phone agents available Monday through Friday, 8AM to 5PM Central Standard Time Thank you for allowing us to assist and explain Sincerely, [redacted] Executive Care Team VF/ah