Sign in

Bluestem Brands

Sharing is caring! Have something to share about Bluestem Brands? Use RevDex to write a review
Reviews Online Shopping, Catalog Shopping Bluestem Brands

Bluestem Brands Reviews (284)

Initial Business Response / [redacted] (1000, 8, 2016/02/29) */ CONFIDENTIAL COMMUNICATION February 26, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] 's account indicates he purchased a Bissell PowerGlide Premiere Pet vacuum with a Year Service Plan totaling $on October 5, We received the return of the Bissell PowerGlide Premiere Pet Vacuum on January 16, with a reason of "Difficult to Assemble" and the account received credit for the merchandise priceHowever, the original shipping/handling is non-refundable on return merchandise, and a return postage fee was deducted from the credit because it was sent back to us for a "non-qualifying" return reason (An example of a "qualifying" reason would be in cases of a defect or damage not caused by the customer, which in most cases Fingerhut covers this cost.) Fingerhut's Return Policy: We will issue an exchange or refund for most items returned in new condition within days (days for Fingerhut Choice Plus members) of receiptNo returns will be accepted after the home trial period without prior return authorization from FingerhutReturns accepted after the home trial period may result in prorated cash or credit adjustments based on the age and condition of the productReturns will not be accepted for credit after daysOther product concerns must be handled under the manufacturer's warrantyShipping and handling charges are non-refundableReturn postage is the responsibility of the customer Music, movies video games and software must be returned unopened with the factory seal intactExchanges are permitted for identical product onlyComputers, camcorders, digital cameras, electronic game systems, air conditioners, Holiday decorations, heaters and generators must be returned within the 30-day home trial periodProducts sold in sets must be returned as sets; partial returns will not be acceptedPersonalized Products, Made-To-Measure Window Treatments may only be returned for credit if they are damaged or defectiveExchanges are permitted for identical product onlyGift cards cannot be returnedOther restrictions may apply Our records indicate no payments were made and the subsequently the account was assessed with Late Fees and finance charges Our records indicate that due to severe delinquency, the WebBank/Fingerhut Advantage Credit Account charged off on June 20, with a balance of $and was then sold to [redacted] on June 30, As a courtesy to Mr [redacted] we will be purchasing the account back from [redacted] and closing itAdditionally, we will request that this be removed from Mr [redacted] 's credit bureau report and advise that this may take up to days to process Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/03/10) */

CONFIDENTIAL COMMUNICATION July 7, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Cir Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding her WebBank/Fingerhut Advantage Credit Account Ms [redacted] ’s complaint indicates that she was unable to make payments on our website on both June 7, and June 17, 2016, and that she is concerned about double payments being taken from her bank accountShe also indicated that she is being charged fees and is concerned about possible negative reports against her credit bureau report Our records indicate that both payments mentioned above, from June 7, and June 17, were returned by her bank with a “stop payment” reasonOur records also indicate that Ms [redacted] emailed us on June 24, to advise that her bank had stopped payment on both payments in error She requested that we consider removing the associated fees as an exception Our representatives responded to Ms [redacted] ’s emails on June 272016, advising her that we have removed the late fee of $and the returned check charge of $ Ms [redacted] did make a successful payment to her account on July 1, 2016, which satisfied her minimum amount due for this billing periodAs long as a successful payment is made before her account cycles on the 26th of the month, her account will be reported as current to the credit bureausAs of today’s date, this most recent payment appears to have posted without issue Thank you for this opportunity to explain Sincerely, Vi [redacted] Executive Care Team VF/ca

October 26, Revdex.com Attn: *** [redacted] S River Ridge Circle Burnsville, MN Re: [redacted] ID # [redacted] Dear Ms [redacted] , We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a Haband merchandise return Ms [redacted] states that she placed an order for three pairs of cotton shorts in July When the order arrived, the shorts didn’t fit so she returned themShe further states that she has written and called Haband’s customer service, however, he has not received an exchange for the shorts or a refundMs[redacted] would like a full refund for the shorts plus the return label fee Our records support that an order was placed by Ms [redacted] on July 19, for three pairs of Haband’s Boardwalk Knit Shorts The price of the shorts were $per pair plus $shipping/handling The total for this order was $ We tracked the returned package with our carrier and the tracking information states that our warehouse received on September 7, Although our exchange/returns form does advise our customers to allow – weeks for returns processing, her return was not refunded within this time frameFor this we apologizeIn reviewing her account, we cannot establish that verbal or written correspondence received from Ms [redacted] Refund check # [redacted] for $was issued on October 21, and mailed on October 24, for the returned merchandise including shipping/handling As a one-time courtesy, an additional refund for $was issued on October 24, to reimburse Ms [redacted] for the cost of the inbound postage This refund will be mailed on October 26, If Ms [redacted] has any further questions or concerns, she may contact me at ###-###-#### between am- pm (EST), Monday – Friday Thank you for allowing us to explain Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc

May 25, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut credit accountWe have included the account activity, credit application, Terms and Conditions and the last three monthly statements Ms [redacted] states that Fingerhut is reporting a credit account which is not hersMs***’s desired resolution is to have trade line deleted from her credit report Our records indicate that on February 15, 2007, an application was processed online with Ms***’s personally identifiable informationOn March 30, an order was placed with online for a pc Pink Milano EVA LuggageThe merchandise was shipped April 2, via FedEx to the same address as provided on the applicationThe last order, totaling $44.94, was placed on August 30, We have received multiple payments on this account from checking accounts ending in 5883, and The name associated with all of the accounts is [redacted] ***The last payment, totaling $22.99, was received on September 9, No further payments were receivedThe unpaid balance of $charged off on March 13, and the account was sold to Midland Credit Management on January 31, Based on our research, we received four credit bureau disputes though the credit bureaus, since the account was sold, in which we responded directly to the bureaus on January and 22, 2015, April and May 2, Equifax and Trans Union are accurately reporting the account as Transferred/Sold or Purchased by Another Lender with a balance of zeroNothing is reporting to Experian, as Fingerhut did not begin reporting to Experian until October We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in Ms***’s Welcome PacketIt states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well If Ms [redacted] has questions about what Midland Credit Management may be reporting, she must contact them directly at ###-###-#### We referred Ms***’s correspondence to our Credit Risk Department for further reviewIn order to continue processing a claim of fraudulent account opening, we ask that she complete and return the unordered merchandise affidavit we have sent directly to [redacted] ***, Las Vegas, Nevada on May 25, We also ask that Ms [redacted] file a police report and send both copies to the following address: Fingerhut Attn: Fraud Department [redacted] StCloud, MN Ms [redacted] may also fax the affidavit and police report to ###-###-#### Attn: FraudPlease include the customer or account number on the fax so we can locate the account Once we receive the affidavit and police report, we will be able to conduct a full fraud investigation If Ms [redacted] has further questions or concerns during the process, she may contact the Fraud Department at ###-###-####Their hours are Monday – Friday 8:00am – 6:00pm Central Time Thank you for the opportunity to explain Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures

face="Arial">CONFIDENTIAL COMMUNICATION September 28, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account In Ms***’ inquiry she indicates she placed an order for a sectional and contacted us several times to check the status of the orderMs [redacted] states she was advised that the item had not shipped from our vendor and that she requested the order to be cancelledMs [redacted] is requesting that she receive full credit for the order since it never shipped Our records indicate Ms [redacted] placed the order for the Mason Sectional Sofa on our website on August 7, which totaled $2,including shipping and handlingPlease understand that some items are supplied directly by the vendor/manufacturer and not a Fingerhut fulfillment center, and the sofa was a vendor supplied item These orders involve additional steps and communication with the vendorOnce an order enters the shipping process through our vendor, a tracking number is assigned and a shipping confirmation is sent to Fingerhut from our vendorFingerhut then sends a shipping confirmation email to the email address we have on file for our customerIn rare instances, there may be a delay in processingA delay happened with Ms***’ order due to not receiving timely status updates from the vendor despite the multiple attempts we made to contact themWe sincerely apologize for any inconvenience this delay may have caused Ms***According to the tracking information and our contact with Pilot Freight Services we have verified that the sectional was not shipped from our vendor We have issued credit for the sectional in the amount of $Ms [redacted] will see the credit reflected on her October 1, billing statementWe have also sent, under separate cover, two $discount coupons directly to the address we have on file for Ms***She may use the discount coupons on future orders and they are valid up to months from the date of this letterAt the time Ms [redacted] is ready to redeem the discount coupons we ask that she contact our Executive Care Team at ###-###-#### for assistance in placing her order using the discount coupon(s) Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/bw

May 12, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Credit Account Mr [redacted] states that he has contacted Fingerhut in an attempt to get a trade line removed from his credit report due to fraud, but Fingerhut rejected his request and will not remove the trade line without additional documentationMr [redacted] is requesting that Fingerhut provide documentation regarding the debt and delete the trade line Based on our research, the Fingerhut credit account ending in [redacted] was opened online November 7, with the name [redacted] and the address [redacted] , Galt, CA Two orders were placed on November 16, 2012, an Apple iPad 16GB WiFi in White and a Sony Internet Connectable Blu ray Player Both orders were delivered via Fto the address at [redacted] in Galt California No payments were received on this account On July 9, 2013, the account charged off with a balance of $and was sold to [redacted] on July 22, An account review on May 9, confirms Equifax, Experian, and TransUnion are accurately reporting the account as Purchased by Another Lender or Transferred/Sold with a balance of zero According to our records, one dispute has been received from TransUnion in December and the account was verified as reporting accurately on December 16, A response was sent directly to TransUnion We have no record of record of receiving any correspondence from Mr [redacted] in January On April 22, a notarized Identity Theft affidavit was received from Mr [redacted] Fingerhut sent a reply the same day to directly to [redacted] Elk Grove, California requesting a police report to conduct a full fraud investigation In order to continue processing a claim of fraudulent account opening, we ask that Mr [redacted] file a police report and send it to the following address: Fingerhut Attn: Fraud Department [redacted] StCloud, MN Mr [redacted] may also fax the police report to ###-###-#### Attn: FraudPlease include the customer or account number on the fax so we can locate the account Once we receive the police report, we will be able to conduct a full fraud investigation If Mr [redacted] has further questions or concerns during the process, he may contact the Fraud Department at ###-###-####Their hours are Monday – Friday 8:00am – 6:00pm Central Time Thank you for allowing us to explain Sincerely, Kari [redacted] Executive Care Team KD/lg

I purchased two big items from this company The first purchased came after about a week and a half and it was defected I called and they informed me to return the item and they would replace it I returned the item and it took about days before they finally confirmed the item was defectedI waited for a replacement never receivedI checked my account an saw they just credit my account and not replace the defected item I once again gave them another try and purchased another big item, it came also defectedSo I called them again and they said send it back I tell the agent this is the second defected item in roll I purchased and now you asking me to return and wait again? They said yes I thinking once it ok but twice in a roll you think they ship you out ASAP a new itemThe customer service is no help they like programmed so you really get no genuine concern from themI recommend you not to buy from this company, save yourselves the headache

Initial Business Response / [redacted] (1000, 5, 2014/10/28) */ CONFIDENTIAL COMMUNICATION October 28, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding the returned items on his WebBank/Fingerhut Advantage Credit Account On October 07, 2014, Mr [redacted] 's return was processed on his accountHowever, our return policy states: We will issue an exchange or refund for most items returned in new condition within days of receiptReturns will not be accepted for credit after daysOther product concerns must be handled under the manufacturer's warrantyShipping and handling charges are non-refundableReturn postage is the responsibility of the customersMusic, movies, video games and software must be return unopened with the factory seal intactExchanges are permitted for identical product onlyComputers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within day home trial periodProducts sold as sets must be returned as sets, partial returns will not be acceptedPersonalized/customized and made-to-measure window treatment products may be returned for credit only if they are damaged or defectiveExchanges are permitted for identical product onlyGift cards cannot be returnedOther restrictions apply As stated above, the shipping and handling is non-refundable according to our policies, even if the item is returned within our home trial periodThe only exceptions to this are in those cases of damaged or defective merchandise, in which case we pay for both the return shipping and the original shipping and handling on the account As an exception to our policy, I have issued credits on Mr [redacted] 's account for a $late payment fee, $in interest, and $in Safeline fees on October 27, The remaining balance is $at this timeThis will be visible on his next account statement printing on November 05, Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/jw

CONFIDENTIAL COMMUNICATION March 24, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate Ms [redacted] opened a WebBank/Fingerhut Advantage Credit Account on September 11, On that same date she purchased a Madison Park Beverly 7pc Comforter Set - Cal King, a Delray Diamond Hemstitch 6pc Sheet Set - Cal King, and an alcove Jacobean Vine 20-PcBedroom Set - Queen We received the first payment of $from Ms [redacted] on October 11, On November 3, Ms [redacted] purchased an Easy Steps II - Extra WideMs [redacted] made a payment of $on November 11, This amount did not satisfy the $34.99, which was the minimum amount due for the month of NovemberPlease note that when the full minimum amount due is not received by the due date, the minimum monthly payment amount due the next month will be higher and continue to be higher until the correct minimum amount due is received Ms [redacted] purchased a McLeland Design Electric Microplush Sherpa Blanket - Twin on November 23, Because of this purchase, her minimum amount due increasedWe received a payment of $on December 11, Again, this did not meet the minimum payment due of $Consequently, Ms [redacted] was charged a late fee in the amount of $ When Ms [redacted] opened her Fingerhut Account she ag [redacted] to the terms and conditions of the credit accountWithin these terms and conditions it states, "Late fees will be equal to your minimum payment due with a maximum of up to $The maximum amount will increase to $if you did not make your minimum payment on time in any one of the prior billing cycles." We received a payment of $on January 9, and an additional payment of $on January 11, This again did not meet the minimum amount due of $Ms [redacted] was charged a $late fee on January 11, As a courtesy to Ms [redacted] the $late fee that was charged on January 11, was waived We did not receive a payment in February or March of This resulted in two additional late fees on February 11, and March 11, Both of these late fees were the amount of $ Ms [redacted] states she does not receive her statement via mail or onlineOur records show Ms [redacted] receives electronic statements each month to the e-mail address, GIN [redacted] @yahoo.comIf she would like to receive statements mailed to her each month, she can sign up to receive them on our websiteOn Fingerhut.com, customers can go to My Account, and under the My Credit Account, they can update preferences to receive and view statements We have enclosed a copy of Ms***'s itemized statement to ensure a better understanding of her WebBank/Fingerhut Account Per Ms***'s request on March 24, her Fingerhut Account has been closedIf Ms***'s account was not paid in full when she closed it, her outstanding balances will continue to accrue interest and other charges and be subject to the terms and conditions of the AgreementShe will not be able to use her Account for any purchased effective immediately Ms [redacted] is responsible for payments on this accountHer current balance is $A minimum payment of $is due by April 11, Sincerely, Vi [redacted] Executive Care Team VF/KS

CONFIDENTIAL COMMUNICATION size="3"> May 2, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate Ms [redacted] purchased a BLU Studio Unlocked Android Smartphone Yellow with a Year Service Plan on November 23, Ms [redacted] states she contacted Fingerhut stating the smartphone was stolenWe have no record of this communication Ms [redacted] purchased a Year Service Plan which began on November 24, This plan is though NEW (National Extended Warranty)They can be contacted at ###-###-####Her warranty contract number is [redacted] Our records indicate that due to severe delinquency, Ms [redacted] ’s Webbank/Fingerhut Advantage Credit Account was charged off on September 16, 2015, with a balance owing of $598.85, and then sold to Portfolio Recovery Associates on October 1, For any further assistance Ms [redacted] should need regarding this debt, she should contact Portfolio Recovery Associates at ###-###-#### We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in your Welcome PacketIt states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

Initial Business Response / [redacted] (1000, 10, 2015/01/23) */ CONFIDENTIAL COMMUNICATION January 23, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account It is in regards to Ms [redacted] ' purchase dated December 3, for an Amazon Kindle Fire HDX 7-inch 16GB Android TabletOur records show she first notified us of not receiving it via telephone on December 19, They further show that the phone agent assisting her on this date likely omitted to send the affidavit of merchandise not received, which we needed to open and investigate her claimWe apologize for this oversight Her account is noted that the affidavit was sent to her on December 31, 2014, and we received it fully completed on January 15, The following day, Ms [redacted] ' claim was approved, and she received credit for the full cost of the item including shipping/handling In the elapsed time, this item unfortunately went out of stock and, as of the date of this letter, remains as such with no tentative in-stock date yet availableHowever, the credit she received will be documented on a future monthly statement We take seriously customer reports--like Ms [redacted] '--of receiving unsatisfactory service from our agentsThey are accountable to meet our professional standards, and because we have records of Ms [redacted] ' recent phone calls and other contacts with us regarding this matter, they are being reviewed for quality assessments Thank you for allowing us to assist and explain Sincerely, [redacted] Executive Care Team VF/ah Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item was ordered on sale at a great priceI ordered the item because I wanted to have itNow, I was refunded but was ignored when I asked that they honor the sale or discount amount on a replacement item I think it is only fair to extend the same discounted option as I now have to re-purchase at full price due to their neglect and lackadaisical when dealing with this issue Very dissatisfied Final Business Response / [redacted] (4000, 14, 2015/02/09) */ CONFIDENTIAL COMMUNICATION February 9, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the further inquiry we received from your office on behalf of Ms [redacted] As stated in the inquiry and supported by our records, Ms [redacted] purchased the Kindle at a reduced sale priceThe discount she received was strictly due to a promotion being run for that item only during a specific timeframe While we could not find a similar promotion being run at this time, we are sending Ms [redacted] a $discount coupon that she can apply toward a future web, phone, or maorderShe should allow up to ten business days from the date of this letter for it to arrive Thank you for allowing us to assist and explain Sincerely, [redacted] Executive Care Team VF/ah

CONFIDENTIAL COMMUNICATION New Roman" size="3"> June 1, Revdex.com of Minnesota #: [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case# [redacted] –***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] has informed us he placed an order on May 11, 2016, which he realized shortly after the shipping address was incorrectHe selected the “contact us” option on our website, and was sent an email stating we would be getting in touch with him in hoursWhen this did not happen, Mr [redacted] contacted our customer service, in which our representative explained the situation would be taken care of, and her supervisor would call him to follow up in another hoursWhen this did not happen, Mr [redacted] tracked his order to find that it had shipped to the incorrect addressOn May 16, the air conditioner was showing delivered and the mattress was listed at “recovered at destination” and is currently in Virginia We would like to apologize that Mr [redacted] did not receive a returned call within the hour window he was given and that he was told the situation had been handled, when it appears it had notWe appreciate Mr [redacted] bringing this to our attentionWe at Fingerhut strive for excellent customer service in all interactions with our customers, and we would like to extend a sincere apology if these expectations were not met Our records indicate order# [redacted] was placed on May 11, and were to be shipped to [redacted] Roanoke, VA The Frigidaire 12,BTU Window-Mount Compact A/C shipped via UPS and has a tracking number of [redacted] At this point, UPS would not be able to reroute the packageMr [redacted] would need to fill out an affidavit and send it back to usWe have sent Mr [redacted] an affidavit, which he can return to us at [redacted] StCloud, MN or fax to ###-###-#### Attention: Jessica /Executive Care TeamThe Serta Atmore Perfect Sleeper EuroTop Mattress (Queen) was shipped via Pilot Freight services and has an updated tracking number of [redacted] We show delivery was refused on May 18, due to damageWe have accepted the return and issued a full credit of $for the mattress on June 1, A replacement will be shipped to the correct address of [redacted] Wichita Falls, TX Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm

CONFIDENTIAL COMMUNICATION June 30, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account With respect to her recent order# [redacted] , Ms [redacted] states she is waiting to receive a refund for an item that was already returned to the shipper, and also requests return authorization from us for the remaining items form that order Our records indicate that Ms [redacted] placed an order via her web account on May 21, for a Country Poetry Double Dresser and the following Rizzy Home Bradberry Downs Rugs: one 8ftX 10ft., one 3ftX 5ft., one 2’6” X 8ft., and two 2ftX 3ft United Postal Service tracking # [redacted] reflects that Ms [redacted] refused delivery of the dresser and it was received as a return by the vendor on June 9, On rare occasions, there may be a delay by the vendor when a return is received, as occurred in this instanceWe issued an account credit on June 29, for the full cost of the dresser, including shipping/handling, for $Please note that no interest had yet accrued on this item In addition, our return policy states that the customer is responsible to pay any return shipping costs unless their item was incorrect due to a shipping error or in cases of damage/defects not caused by the customerOur return policy also instructs how we handle exchanges, this policy states, in part, “To receive credit or exchange, the item(s) you wish to return must be returned to us within days of receiptWe’ll exchange your product or process a refund (less the original shipping and handling charge) once we receive your item(s)." We have decided to make an exception to our standard policy, as no prior issues were found on Ms [redacted] ’s account, and have sent two prepaid “pick-up” labels with Federal Express to return the rugsThese labels allow FedEx to pick up the rugs directly from Ms [redacted] ’s home, but they will need to be securely packed and ready to ship upon pick-upMs [redacted] should allow up to days from this response for the return labels to arrive at her address on file and that she included on her inquiry Once we have received the return items and made any necessary adjustments to Ms [redacted] ’s account, Ms [redacted] may place her exchange order via her web account or by calling our Order Line any time at ###-###-#### Thank you for allowing us to assist and explain Sincerely, Vi Finch Executive Care Team VF/ah

CONFIDENTIAL COMMUNICATION January 5, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account for [redacted] Mr [redacted] states he was given a $credit limit, so he made two orders totaling $He then received an alert from a credit bureau that his Fingerhut account was “197% over limit” which “negatively affected his credit score by points.” He states at first we told him his limit was always set at $but eventually admitted a mistake was made, though we could not remove the negative reportingMr [redacted] wants his account corrected with the credit bureaus so it no longer reports as being overlimit Our investigation confirms that upon successfully completing the FreshStart program in early November 2016, Mr [redacted] was issued a new revolving account with a $credit limitAs we understand Mr [redacted] states he saw via his web account a limit of $500.00, we request documentation of his claim in the form of a screenshot to investigate furtherHe may send it as an email attachment to [email protected] or fax it to ###-###-####, Attn: ECT Dept Records confirm the first order was placed on November 28, for multiple items totaling $Please note we must have confirmation an item has shipped in order to bill it to the account, so the customer’s available credit/open-to-buy reflects only those items that have shipped and billedItems from the same order may not ship/bill all at the same time, as we source from both Fingerhut fulfillment centers and third party vendorsOn November 29, 2016, a single item from this order shipped and billed for $47.07, which left at that time $in available credit remaining Records show Mr [redacted] placed another order on November 30, for multiple items totaling $which, being within the available credit at that time, was allowed to process in the course of businessOnce the remainder of these items had all shipped and billed, it resulted in Mr [redacted] exceeding his credit limit We carefully reviewed this matter and credit history for Mr [redacted] ’s account, and have found his account has been accurately reported to the credit bureausNo changes to it can be made as we are required by the Fair Credit Reporting Act to furnish accurate reportingIf he has additional questions in this regard or his account in general, he can contact Customer Service at ###-###-####, Monday – Friday, a.m– p.mCentral Time Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah

Initial Business Response / [redacted] (1000, 6, 2014/10/14) */ CONFIDENTIAL COMMUNICATION October 14, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding the partner company purchases on his WebBank/Fingerhut Advantage Credit Account I sincerely apologize to Mr [redacted] for the difficulty he has experienced communicating with our agents I have verified that the credits referenced in his complaint were processed on the accountI have also credited the original shipping and handling for the order on the account in the amount of $15.10, the late fee in the amount of $6.99, and the interest in the amount of $These credits were applied to the account on October 13, The account balance is now $ Also, I have confirmed that his account was never reported as delinquent to the major credit bureaus Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/jw Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, not totally I don't, they are referring the money back to my fingerhut acct.They are not saying that they are willing to give me the money back that I spent to return the goods, that I did not order.I want the money refunded back to me.Before this all started I had a balance on my fingerhut account.I had to go to the Post Office on separate occasion and buy the package and postage to send this stuff back.Probably cost me I want that refunded to me,or given a credit on my account Final Business Response / [redacted] (1000, 16, 2014/10/22) */ CONFIDENTIAL COMMUNICATION October 21, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] Dear Ms [redacted] , I am writing in response to the additional inquiry that we received from your office on behalf of [redacted] regarding the partner company purchases on his WebBank/Fingerhut Advantage Credit Account A partner company is a separate company that does some joint marketing with Fingerhut and takes the WebBank/Fingerhut Advantage Credit Account as a method of payment for their services or products As such, no further credits will be issued on his account I have, however, sent a $coupon under separate cover as a gesture of goodwill to Mr [redacted] At this time, we consider this matter closed Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/jw

CONFIDENTIAL COMMUNICATION Roman" size="3"> April 25, Revdex.com of Minnesota #: [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Our records indicate that the late fee was applied on January 3, The Pioneer iPod/iPhone/CD/MPCar Stereo w/ Bluetooth was returned on January 7, On this same date, Ms [redacted] ’s account was credited for the amount she paid -- $The product price was $and shipping and handling was $13.99, totaling $263.98, however she had a $discountOn January 20, the late fee credit was issued for $and an interest charge of $The account charged off on July 15, Our return policy states that shipping and handling is nonrefundable on returnsHowever, our records confirm that on January 6, a representative offered to waive all chargesTherefore we have reversed the charge off and requested removal of the delinquency reporting from Ms [redacted] ’s credit report Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/jm [redacted]

June 10, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , We are writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding his WebBank/Fingerhut Credit AccountAttached is a statement of account activity Mr [redacted] states payments are being made on time each month, but Fingerhut is not applying the payments to his accountMr [redacted] further states that after one of his payments was processed successfully, Fingerhut continued to run additional payments until his credit card locked upMr [redacted] is requesting an investigation because Fingerhut is calling him in an attempt to collect paymentsMr [redacted] states he can prove that payments have already been made Based on our research, the balance on Mr [redacted] ’s account was zero when he placed an order on November 22, An additional order was placed on December 21, with the first payment of $being due on January 7, According to our records, Mr [redacted] spoke with an agent on January 11, but declined to make a paymentMr [redacted] stated that someone else would be making a payment on his accountThere is no record of any attempted payments being made on Mr [redacted] ’s bill until March 1, when a $payment was processed successfully online with an American Express debit card On April 1, 2016, there were five attempts to process a payment online for $60.00, $60.00, $80.00, $and $Each of the five payment attempts were declined Please note that when a payment declines, the cardholder will see a “Pending Authorization” on their cardThis authorization will be removed and the funds are released back to the card after approximately two to five days On May 24, 2016, Mr [redacted] enrolled in a three-month payment planOn June 5, 2016, the first of three $payments was processed successfullyThe remaining two payments are scheduled to process on July 5, and August 5, After successful completion, Mr [redacted] ’s account will be brought current As of June 10, 2016, Mr [redacted] ’s balance on his account is $ Based on the call logs associated with Mr [redacted] ’s account, all outbound collection calls were attempted between the hours of 8am and 9pm Eastern Standard TimeOur records also indicate Fingerhut never attempted to contact Mr [redacted] more than six times in a day while his account was in a delinquent status If MrReeder has further questions, he may contact our Billing Department at ###-###-####Their hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time Thank you for allowing us to explain Sincerely, Kari [redacted] Executive Care Team KD/lg Enclosure

Initial Business Response / [redacted] (1000, 5, 2014/05/16) */ CONFIDENTIAL COMMUNICATION May 15, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case #: [redacted] Dear Ms***, I am writing in response to an inquiry received from your office on behalf of Ms [redacted] , regarding her WebBank/Fingerhut Credit Account Ms [redacted] 's account reflects she had set up an automatic payment schedule on March 14, for a $recurring payment beginning May 7, When Ms [redacted] paid her account in full on March 18, 2014, the automatic payment schedule should have been canceledHowever, it was not canceled and this explains why the $payment was taken on May 7, We have submitted a refund request in the amount of $be sent to Ms [redacted] We have also requested the refund be expeditedMs [redacted] should receive the refund within fifteen business days I sincerely apologize to Ms [redacted] for any inconvenience this issue may have caused Sincerely, [redacted] Executive Care Team VF/mhp

Paycheck Direct is terribleMy item was cancelled before Christmas, after I had already submitted paymentI was told I would not be refunded the money, but that it will be applied to a second item, which I did receiveI was charged $for shipping, which is not bad for a large TV (cancelled item) but not for a pair of $headphonesI asked to speak to a supervisor twiceI was told twice a supervisor would call me back, but no one did No one can direct me to the clause in the installment agreement that states my payment will be held and shipping is the sameI would not have added the headphones to the order, if I knew the TV was out of stock SHAME ON YOU PAYCHECK DIRECTI was offered this benefit for being a part of the Ohio Education Association- just one more way to teacher bash I guess- this time bashing in a very small pocketbook

Initial Business Response / [redacted] (1000, 7, 2015/02/26) */ CONFIDENTIAL COMMUNICATION February 26, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Due to the limited information provided, it is difficult to determine the exact cause of the issue preventing Ms [redacted] from making a payment on the Fingerhut websiteSome common problems are resolved by customers going into the "Settings/Internet Options" area of their web browser (Explorer, Chrome, Firefox, Safari are common examples) and deleting the "cookies" that their browser has been storing(A web search of "internet cookies" or something similar will describe them in detail should Ms [redacted] want to learn more) Additionally, our website functions optimally when accessed with the Google Chrome web browser, which users may download for free at www.google.com/chrome Our records show a web payment was made on Ms***'s account on February 25, 2015, indicating she may already have found a solution As a courtesy, we have credited the most recent late fee that accrued as a result of this matterIt will reflect on a future monthly statement for Ms***'s records Our customers are important to us and we strive to assist and satisfy themWe trust with this explanation that we have done so with Ms*** Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/ah

Check fields!

Write a review of Bluestem Brands

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Bluestem Brands Rating

Overall satisfaction rating

Address: PO Box 176, Jessup, Pennsylvania, United States, 18434

Phone:

Show more...

Add contact information for Bluestem Brands

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated