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Bluestem Brands Reviews (284)

CONFIDENTIAL COMMUNICATION Roman" size="3"> August 24, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states that she has been attempting to purchase couples rings for herself and her fiancé, and that on multiple occasions she received the incorrect size for her fiancé’s ring Our records indicate Ms [redacted] first ordered the Stainless Steel Personalized Spinner Band on May 30, In our system, the size for the ring is an We reviewed the phone call between Ms [redacted] and our representative, and can confirm that when the agent asked what size she wanted this ring in, Ms [redacted] responded with ‘size 8’ The return of that item was received on June 17, Credit was not initially issued because the item was personalized, and under our return policy, personalized items can only be returned for an exchangeAn exception was made to credit this ring by one of our supervisors on August 3, On June 22, 2016, Ms [redacted] spoke with a representative and another ring was ordered on Ms [redacted] ’s account, this time in a size Records on the account indicated that during this call Ms [redacted] told the representative that she had requested a size when she originally placed the order, but the original representative incorrectly placed the order for a size This item was returned on July 21, On August 3, 2016, a new order was set up for the ring in a size 11, and sent at no charge We have emailed Ms [redacted] to find out if she has indeed received the correct size ring, but have not yet heard back from herIf she has not received the correct ring, we would appreciate her emailing us back at [email protected] and letting us know If Ms [redacted] has any questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Tea

CONFIDENTIAL COMMUNICATION June 8, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit AccountMr [redacted] states he ordered a necklace and bracelet set from the Fingerhut catalogHe asserts that UPS did not deliver on the expected delivery date, so he filed a complaint but nothing was ever doneMr [redacted] had the jewelry set appraised by two jewelers, who advised they are worth $180.00, while our price is $He claims he returned them both, as instructed, and then received a bill for $Mr [redacted] is concerned that his bill is now $70.38, including a late fee on the merchandise that was returnedAdditionally, Mr [redacted] requests to have his account closed and no further calls or correspondence are to be sent to himThe expected delivery date is given to our customers in an attempt to provide an estimated date and to help plan for the arrival of their packagesHowever, we are unfortunately unable to guarantee an exact date or time the carrier will deliver the packageOur records indicate Mr [redacted] ordered the 10K Gold 4mm Figaro 20" Necklace & 8-1/4" Bracelet on March 30, and was charged a total of $The jewelry set was returned on May 11, 2016, and a credit was issued to his account of $also on May 11, As MrWorley mentions, and which our return policy states, “the original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error.” Our records show a shipping and handling fee of $and a return shipping fee of $Please understand, Mr [redacted] ’s account is a revolving account and as such, late fees and interest charges are applied on the account, when appropriateWhen we did not receive a minimum payment on the due date of May 9, and had not yet received the returned merchandise, a late fee of $was appliedOur terms and conditions states, “a late fee will be charged to an account if the minimum monthly payment is not received by the due date indicated on the customer’s statement.” When Mr [redacted] opened his Fingerhut credit account he agreed to the terms and conditionsWithin these terms and conditions it states, “Late fees will be equal to your minimum payment due with a maximum amount of $The maximum amount will increase but not be more than $if you did not make your minimum payment on time in any of the prior billing cycles.” Interest charges are applied on Mr [redacted] ’s cycle date of the 13th of each month, as long as there is a balanceWe have closed the account, per Mr [redacted] ’s requestWe have revoked consent on Mr [redacted] ’s account, which means Fingerhut will no longer contact him by phoneWe have added Mr [redacted] ’s account to our “Do Not Solicit” list to prevent future mailingsPlease keep in mind, because our catalogs are printed in advance, he should allow to weeks for this request to processMr [redacted] may place Cease and Desist status on his account to stop further collection calls from being made or written communications sentHowever, Mr [redacted] will continue to be sent monthly statements to keep him aware of any payment(s) dueIf Mr [redacted] wishes to request a cease and desist, he may contact us by calling ###-###-#### or by sending us a letter to [redacted] StCloud, MN 56303, attention to: Executive Care Team, JessicaThank you for allowing us to explainSincerely, Vi [redacted] Executive Care Team VF/jm

Bluestem Brands, aka Pay Check Direct is a company that is not a finance company therefore they cannot report to the credit bureau because they only do 0% finance? They have poor customer service on the Collection Side because first of all, it should have never got that far Military and Retirees can only do this through an allotment and that would be wise anyway The military allotment system is set up deduct only once a month for retirees My purchase was set up over the phone and I did not receive a contract "so to speak" until after the fact, also, they appear to be deceptive and even ignorant on how the military allotment system works, What they did with mine was set it up over the phone for dollars once a month and agreed to that even though in (small print) it shows I agreed to dollars every two weeks Now, they knew and knowingly allowed me to set up my account under the terms of dollars once a month and I had to fax a copy of the process to them and they accepted that They then sent me the heavily worded contract which is full of legal "CRAP" which the general public could care less about That aspect about our society is corrupt and void of solid reference for customers to fully understand the entire process They allowed me to make around six to seven months of payment of dollars and then they started harassing me I changed my allotment to reflect dollars once a month and now they want all the money from the difference This was a year agreement I believe they failed to initially set this up properly when I kept asking questions during the over the phone process and they kept assuring me that all is wellI guess all is not well, these people should be shut down "Pay Check Direct" because military and government citizens may be getting taken advantage of

CONFIDENTIAL COMMUNICATION Roman" size="3"> June 14, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a Fingerhut/FreshStart Account Ms [redacted] claims she purchased a defective Keurig from FingerhutShe has requested prepaid postage labels to return the product however has not received themShe is wanting to return to product and be credited for what she has paid on her account Our records indicate Ms [redacted] purchased a Keurig KSingle-Serve Brewer on April 23, On May 6, Ms [redacted] contacted Fingerhut stating the Keurig was defective Fingerhut does require returns and exchanges to be made in accordance to our return policy, which states: “We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are nonrefundableComputers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers’ warrantySoftware and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only.” A return label would have been included in the original package, however on that same date a prepaid postage label was mailed to Ms [redacted] ’s address, [redacted] Harlingen, TX Ms [redacted] contacted Fingerhut on May 20, stating she never received the prepaid postage labelOn that same date, an additional postage label was mailed On June 14, a third prepaid postage label was mailed to Ms [redacted] She should allow to business days to receive the postage label Considering Ms [redacted] contacted Fingerhut within days of the purchase date we will issue her credit or exchange upon review of the item once received As Ms [redacted] is returning the Keurig to Fingerhut she is still required to make the minimum payments due on her accountAt this time the current balance on her account is $A minimum payment of $is due by June 20, Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

CONFIDENTIAL COMMUNICATION "Arial August 16, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] Jr., [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received regarding a WebBank/Fingerhut Advantage Credit Account for [redacted] Mr [redacted] states that twice we disabled his automatic payment plans and he received no notification from us until a month laterMr [redacted] claims as a result of these missed payments, a 30-day late was recently reported to the bureausHe states we then reduced his credit limit, and the total effect of these changes caused his credit score to drop 100-plus points, which prevented him from buying a homeMr [redacted] requests that we remove the 30-day late payment reporting and also restore his previous credit limit In researching this issue, we agree that Mr [redacted] has had multiple automatic payment schedules within the past yearOn June 26, 2015, he authorized a customer service representative to activate an automatic payment schedule with his Visa debit card ending ‘***’It was set to take “the minimum amount due,” beginning July 3, and on the third of each month thereafter until July 3, Payments were successfully made under this schedule, but it was terminated on October 4, because Mr [redacted] had deleted this payment schedule via his web accountPlease note that payment decisions, including automatic payment schedules, are something customers control themselves via the self-service payment options available on their web accountUnless a customer contacts us, we would not make any changes to themWe have no record of making changes to any of Mr [redacted] ’s payment schedules without his consent On November 3, no payment was received from Mr [redacted] On November, 4, 2015, a representative called Mr [redacted] with a payment reminderMr [redacted] declined making a payment at that time and indicated he would pay via his web account, which he did and paid current that same dayHe also activated a new automatic payment schedule via his web account on November 4, 2015.We were also able to identify what caused the termination of this payment scheduleWhen we attempted to take a payment on March 4, with Visa ending ‘***’, it was returned as invalid for the reason of “payment decline” due to the card expiring at the beginning of the month In the months that followed, records show that Mr [redacted] made individual payments via his web accountWhile payments were made each month, they were made a few days after his due date of the thirdWe reviewed the credit bureau reporting for this account, and found that it was reported as 30-days late in July Due to the circumstances unique to this issue, as a one-time courtesy we have sent a request to remove the 30-day late mark from the credit bureausMr [redacted] should allow up to days for the update to process and see it reflecting on his credit files We strongly advise Mr [redacted] to update his schedule’s current payment date to ensure that his account is paid on time and for the correct amount each month In addition, Mr [redacted] ’s recent credit line reduction with us was entirely unrelated to these payment issuesOn April 1, 2016, Mr [redacted] ’s regular credit limit of $received a temporary line increase of $600, set to expire on June 30, Please understand that while a temporary increase is in effect, the regular limit will receive an increase equal to the amount of purchase(s) made; if no purchases are made in the allowed timeframe, the temporary increase expires and the regular limit is restoredWith respect to Mr [redacted] ’s account, no purchases were made, so his credit limit was restored back to his regular $amount We realize Mr [redacted] has a concern about the potential impact this process could have on his credit scoreHowever, credit scoring companies do not reveal how, specifically, their scoring systems functionPlease note that we accommodate customer requests to opt out of receiving these increases, but if they choose to do so, it will stop any potential permanent line increases from being issued as well If Mr [redacted] would like to opt out of receiving credit line increases, he may contact customer service at ###-###-####, Monday – Friday, a.m– p.mCentral Time Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah

July 5, Revdex.com of Minnesota Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , I am writing in response to an inquiry received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Credit AccountAttached are a statement of account activity, credit application, Terms and Conditions, the last three statements, and an unauthorized merchandise affidavit Mr [redacted] states that Fingerhut is showing an account in collections on his credit reportHe further states he has never had an account with Fingerhut and the account does belong to himMr [redacted] would like the trade line removed from all three credit bureaus Based on our research on February 5, 2014, an application was processed online using Mr [redacted] ’ name, address and social security numberOn February 12, an order was placed online for a NutriBullet Nutrient Extractor by Magic BulletThe merchandise was shipped via SpeeDee to the same address as provided on the application Our records indicate multiple payments were received from checking account ending in [redacted] in the name of [redacted] The most recent payment of $was received on August 14, The unpaid balance of $1,charged off on March 18, and the account was sold to Jefferson Capital on April 29, If Mr [redacted] has further questions about what Jefferson Capital may be reporting, he may contact them directly at ###-###-#### Based on an account review on June 30, 2016, Experian and Trans Union are reporting the account as Charged OffEquifax suppressed the trade line in May An electronic update was sent to Experian and Trans Union on June 30, to update the account as Purchased by Another Lender with a balance and past due of $(Ref# [redacted] ) We cannot revise any additional information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in Mr [redacted] ’ Welcome PacketIt states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well If Mr [redacted] believes this account was opened fraudulently, he must complete and return the attached unordered merchandise affidavitWe also ask that Mr [redacted] files a police report and send both copies to the following address: Fingerhut Attn: Fraud Department [redacted] StCloud, MN Mr [redacted] may also fax the affidavit and police report to ###-###-#### Attn: FraudPlease include the customer or account number on the fax so we can locate the account Once we receive the affidavit and police report, we will be able to conduct a full fraud investigation If Mr [redacted] has further questions or concerns, please contact the Fraud Department at ###-###-####Their hours are Monday – Friday 8:00am – 6:00pm Central Standard Time We hope this information has been helpful Sincerely, Kari [redacted] Executive Care Team KD/sjj Enclosures

CONFIDENTIAL COMMUNICATION Roman" size="3"> August 23, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states the dresser she ordered from Fingerhut was damagedShe contacted Fingerhut for a return label and to replace the orderShe states Fingerhut charged her a second time for the same productShe would like to be credited for the merchandise she returned Our records indicate Ms [redacted] purchased a South Shore Libra Nightstand, a South Shore Libra Dresser, a South Shore Libra 4-Drawer Chest, and a South Shore Twin Platform Bed on July 14, Ms [redacted] contacted Fingerhut on August 4, stating the dresser was damagedAt this time a prepaid postage label was e-mailed to Ms [redacted] to return the item back to FingerhutMs [redacted] was informed by the representative we would need to receive the return before crediting her accountA replacement order was placed during that same telephone callMs [redacted] gave the representative verbal consent to place the order and charge an additional $to her account Using the tracking number [redacted] we show the replacement item was delivered on August 10, via UPS On August 18, we received the damaged dresser as a return from Ms [redacted] On that same date she was credited the full merchandise price of $On August 19, Ms [redacted] was credit $for the original shipping/ handling and $for the return shipping/handlingShe was also credited an additional $for the taxes on the merchandiseThe total credits applied to her account for returning this item was $ Ms [redacted] will be able to see this credit on her next billing statement which will be mailed on August 26, If Ms [redacted] has any additional questions regarding her Fingerhut Account, she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

CONFIDENTIAL COMMUNICATION Roman" size="3"> August 9, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Ms [redacted] states the airbed she purchased on March 7, has a coil that is poppedShe states she has contacted Fingerhut in regards to this matter and Fingerhut gave her the manufacturer contact informationMs [redacted] contacted Fingerhut a second time and states she was told she would be reimbursed for the item being the item was unavailableShe would like to receive a new airbed or be reimbursed for the airbed and the year service plan Our records indicate Ms [redacted] purchased an Intex Queen Raised Airbed with a Year Service Plan on March 8, We have no record of her contacting Fingerhut stating the product was defectiveAt this time she would be unable to return the airbed to Fingerhut for a refund as we require returns to be made in accordance with our return policy which states: “We will grant exchange or issue a credit for full cash price within days of receiptAfter days, we will no longer grant an exchange or issue a refundShipping and handling charges are nonrefundableComputers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash priceAfter that time we can no longer grant exchanges or accept returnsOther product concerns must be handled under the manufacturers’ warrantySoftware and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intactExchanges are permitted for the identical product only.” Ms***’s Year Service Plan began on March 10, For assistance with the product Ms [redacted] should contact National Extended Warranty at ###-###-####Her warranty contact number is [redacted] This item is currently out of stock on our website, if she would like additional information on this product she may contact the manufacturer, Intex Recreation, at ###-###-#### Monday-Friday 8:30AM-5:00PM Pacific Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

Initial Business Response / [redacted] (1000, 8, 2015/08/13) */ CONFIDENTIAL COMMUNICATION August 13, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] -***, [redacted] I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Gettington Credit Account Our records indicate Ms***'s first billing statement was printed on February 7, The minimum payment of $was due by March 3, A payment of $was received on February 27, On March 7, Ms***'s billing statement cycled and a new statement was sentThe minimum payment of $was due by April 3, A payment of $was received on March 13, On April 7, when Ms***'s statement cycled again, the minimum payment due by May 3, was $A payment was received of $on April 10, and $on April 27, On May 7, the statement cycled and a minimum payment of $was due by June 3, A payment was received on June 4, of $This payment was received after the due date listed and a late fee of $was assessed to her account per the terms and conditions she agreed to at the time the account was opened On June 7, a statement printed and the minimum payment of $was due by July 3, On June 15, 2015, Ms [redacted] contacted us and requested to change the due date on her accountThe due date was changed per her request to the 11th of each month and took effect on her July 15, billing statement due by August 11, She also requested the late fee of $to be creditedThe agent credited the late fee which is reflected on the billing statement that printed on July 15, A payment of $was received on July 5, This payment was also received after the due date listed which resulted in an additional late fee being assessed to the accountDue to a late fee being credited on June 15, no further late fees will be credited Our records show no promotion code was entered at the time the order was placed on our websiteAs a one time courtesy, we have credited $to Ms***'s accountThe credit will appear on a future statement Thank you for allowing us to explain and assist Sincerely, Vi [redacted] Executive Care Team VF/bw Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with their stateentIf any of this were true why was I not charged a late fee for my payment on March 13th or April 10th? PNC Bank issured a check to be received by June 2ndI was told by Gettington they received my July payment on the 4th, now they are saying it was received on the 5thJuly 4th is a holiday and the 5th was a SundayNo mail was deliveed on either dayGettington receivd my payment on July 2nd according to PNC Bank.I want my account credited for the bogus late fee charge of $ Final Business Response / [redacted] (4000, 12, 2015/08/24) */ CONFIDENTIAL COMMUNICATION August 24, #XXXXXXXXXX Revdex.com of Minnesota Attn: [redacted] S [redacted] XXXXX Re: Case # [redacted] -***, [redacted] I am writing in response to further inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Gettington Credit Account Ms***'s monthly billing statement dated March 7, 2015, indicated a minimum payment of $due by April 3, As Ms [redacted] states, we received a payment of $on March 13, 2015, which is prior to the April 3, due date, therefore Ms [redacted] did not incur a late fee Ms***'s monthly billing statement dated April 7, 2015, indicated a minimum payment of $due by May 3, As Ms [redacted] states, we received a payment of $on April 10, 2015, which is prior to the May 3, due date, therefore Ms [redacted] did not incur a late fee As previously stated, further credits will not be issuedMs***'s monthly billing statement dated August 15, 2015, indicates a balance of $with a minimum payment of $due by September 11, Thank you for allowing us to explain and assist Sincerely, [redacted] VF/ca

Initial Business Response / [redacted] (4000, 8, 2014/11/13) */ CONFIDENTIAL COMMUNICATION November 12, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry that we received from your office on behalf of [redacted] regarding a WebBank/Gettington Credit Account I am pleased to advise Mr [redacted] that his WebBank/Gettington Credit Account was closed on April 09, at his requestIt has been reported to the three major credit bureaus as having been closed at his requestWe have confirmed that this is visible on his credit report Upon an account closure, our customers are still able to log into their accounts on our websiteThey are no longer able to use their Gettington accounts as a method of payment on their ordersThis allows our credit customers access to information that may still be required for their records, such as their statements and order historyIt also allows them to access our self-service returns portal and other features to which they may desire access Per his request, we have removed the information we have on file from our marketing via phone, the internet, and mailBecause our catalogs are printed in advance, you should allow - weeks for this request to process Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/jw Final Consumer Response / [redacted] (4200, 6, 2014/11/03) */ Just to clarify, this complaint is to close the Gettington accountI want to keep the Fingerhut account

I am rejecting this response because: While I appreciate that I got a response I must state that it is unacceptable because it has taken almost two weeks and only one of the two issues was addressedWhile waiting on a response I went out and bought a new mattress and box springsIt is true that Pilot showed up at my home to deliver the mattress I had ordered, this I was not expecting as I had not been contacted by anyone except for Pilot (on the day of delivery) since this whole mess startedToday, June 2016, I contacted Fingerhut customer service to cancel the replacement mattressIf it shows up anyway I'll just return it and that will hopefully be the end of thatI also inquired about the air conditioner and the "investigation" that was to take place after sending in an affidavitI was told that there was no information available beyond it having been delivered (to the incorrect address) and that my affidavit had not been receivedI have sent another affidavit as of today, and I have been told that a note would be placed on my account that it is "a concern of mine" on whether or not they get itI will be following up on it tomorrow to ensure that it arrivedI am quite displeased with Fingerhut by nowAt this point I just want the a/c unit or a refundI don't think that is too much to ask

I've been with fingerhut for a whileI haven't had any problems with their services I pay my bill before time and pay more than minimum I've even returned items that were defective and the gave me a replacement without a problem I'm retired and don't always have money to purchase items outright so fingerhut works out for me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is reasonably satisfactory to me I'll equate it to "guilty with an explanation." I very much appreciate your help with this This is the first time I have ever felt a need to register a complaint with any branch of the Revdex.com and I can say that I'm much more satisfied with your assistance than I am with the company's responseThank you for your very prompt assistanceD [redacted]

CONFIDENTIAL COMMUNICATION Roman" size="3"> May 26, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] states he purchased a PSand was credited for both the merchandise and the shipping/handling Mr [redacted] states he also purchased an XBOX with Gears of War BundleHe was credited for the merchandise but was required to pay for the shipping/handling Mr [redacted] ’s desired result is to have the shipping and handling for the XBOX credited to his account and for us to send him a replacement XBOX Bundle System Our records indicate Mr [redacted] purchased a Sony PS500GB Console Bundle with Star Wars Battlefront Game Voucher and Star Wars Classics Game on January 18, The total price of the merchandise was $Mr [redacted] redeemed the promotion code FREESHIP with his orderThis provided his purchase with free shippingMr [redacted] returned this product to Fingerhut and credit for the full merchandise price $was credited to his account on February 8, Mr [redacted] was not charged a return shipping fee for this item On February 9, Mr [redacted] purchased an XBOX One 500GB Console & Gears of War: Ultimate Edition Download Code BundleWe received this item as a return from Mr [redacted] on March 7, $was credited on that same date for the full merchandise price As our return policy states, “the original shipping/handling is nonrefundable on return merchandise if the item is not damaged, defective, or in the case of a shipping error.” Therefore, Mr [redacted] was required to pay for the original shipping/handling of $Mr [redacted] ’s reason for the return was “price/value.” Since this is a “non-qualifying” return reason, Mr [redacted] was charged $for a return shipping fee Mr [redacted] requested to close his account on March 13, If Mr [redacted] ’s account was not paid in full when he closed it, his outstanding balances will continue to accrue interest and other charges and be subject to the terms and conditions of the AgreementAs of March 13, Mr [redacted] is not able to use his Account for any future purchases If Mr [redacted] wishes to order in the future, we accept Visa, MasterCard, Discover and American Express At this time Mr [redacted] ’s current balance is $A minimum payment of $is due by May 27, Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

Initial Business Response / [redacted] (1000, 5, 2015/01/14) */ CONFIDENTIAL COMMUNICATION January 14, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: [redacted] Case #: [redacted] Dear Ms [redacted] , We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a WebBank/Fingerhut Credit Account [redacted] states that we are reporting the account days delinquent in October and May and that statements were not sent on a regular basis during that timeThe desired resolution would be to remove the negative reporting from [redacted] 's credit report According to our records, we received a $payment on June 25, We did not receive another payment until October 26, On October 17, 2012, we reported [redacted] 's account days delinquentOn April 17, we received a $paymentWe did not receive another payment until June 13, On May 21, 2014, Transunion was updated via a credit bureau dispute to show days delinquent Please note that when a payment is not received by the due date, the minimum monthly payment amount due the next month will be higher and will continue to be higher until the correct minimum amount due is receivedAdditionally, we may charge a late fee and interest charges will accrue on the balance owedOur Payment Department may phone our customers with payment reminders when a payment is not received by the due date Our records indicate monthly statements were sent to the correct address listed on the account For consistency in reporting, we have submitted an electronic update (Ref: [redacted] ) to Transunion to remove the May thirty-day delinquencyPlease allow up to thirty days for [redacted] 's credit report to be updated We cannot revise any additional information we are reporting to the credit bureaus on October 17, as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in [redacted] 's Welcome PacketIt states: "If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies." Conversely, accounts that are in good standing will be reported as well If [redacted] has further questions or concerns, [redacted] may contact our Credit Bureau Reporting at [redacted] Their hours are Monday - Thursday 7:00am - 6:00pm and Friday 7:00am - 4:30pm Central Standard Time Sincerely, [redacted] Executive Care Team VF/sjj

THIS COMPANY WAS NOT ABLE TO ASSIST ME IN A IDENTITY THEFT SITUATIONINSTEAD OF HAVING ASSOCIATES READILY AVAILABLE TO ADDRESS MY CONCERN AND CLOSE DOWN A FRADUDELENT ACCOUNT TO PREVENT FUTHER FRAUD FROM BEING CONDUCTED ,I WAS TOLD TO LEAVE A MESSAGE AND A CALL WILL BE RETURNED TO ME WITH IN TWO DAYS WHICH IS UNACCEPTABLE, THIS NEEDS TO BE ADDRESSED IMMEDIATELY.I HAVE NO BUSINESS WITH THIS COMPANY AND THEY DO NOT WISH TO ASSIST IN A TIMELY MANNERTHEIR VERFICATION PROCESS NEEDS TO BE IMPROVED TO PREVENT THESE THINGS FROM HAPPENING AND THEY NEED TO DEVELOP A TEAM TO ASSIST WITH CONCERNS OF THIS NATURE QUICKER THAN LEAVING A MESSAGE AND HAVING A COMPANY THAT YOU HAVE NO BUSINESS WITH CALL YOU WITH IN TWO DAYS

CONFIDENTIAL COMMUNICATION Roman" size="3"> September 12, Revdex.com of Minnesota # [redacted] Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Mr [redacted] regarding a WebBank/Fingerhut Advantage Credit Account Mr [redacted] states he purchased a 5-piece patio set and was only sent a tableHe states he contacted Fingerhut and was told it was a misprint, the price only included the table, and if he would like the chairs he would be charged an additional $His desired outcome is to receive the chairs which he thought was included in the original price Our records indicate Mr [redacted] purchased an alcove Harper 5-pcPatio Dining set on August 16, We received notification from Mr [redacted] on August 25, he only received the tableAt this time he was told the product was advertised in error and the price only included the tableHe was then told he could return the item for full credit or Fingerhut would credit the price difference on the chairs On September 6, Mr [redacted] ordered an alcove Harper 4-pkPatio Chair SetThe price difference of $was credited to his account Using the UPS tracking number [redacted] we can confirm the merchandise was delivered on September 9, We apologize for this situation, and would like to ensure Mr [redacted] this has been updated on our website If Mr [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time Thank you for allowing us to explain Sincerely, Vi [redacted] Executive Care Team VF/KS

CONFIDENTIAL COMMUNICATION November 19, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge CirBurnsville, MN Re: Case # [redacted] – [redacted] , [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account for [redacted] Ms [redacted] states she returned a defective generator after the manufacturer was unable to assist with a repairShe contacted us, requested a credit for the generator, and was told by the representative she would not be chargedHowever, Ms [redacted] was sent an exchange which she immediately returned as wellShe is still being billed the related shipping/handling, but disagrees she should be responsible for any charges Our records indicate Ms [redacted] placed an order on July 25, for a MasterCraft 1600W Gas GeneratorOn September 7, she called customer service requesting to return it as the manufacturer had referred her to usThe representative advised she would need to refer the request to the appropriate department, but “more than likely they will send a return label so they can get an exchange for you,” and Ms [redacted] replied “ok.” Based on our further review, the return label we sent and that was used to return the generator was indicated to process an exchange On September 26, 2016, we received the generator as a return, and on the same date processed an exchange orderWe received the exchange order generator as a return on October 19, An account credit was issued for the full merchandise price on that same date, but as Ms [redacted] states, the original shipping/handling was not credited at that time and a return shipping fee was deducted from the creditA representative credited the $original shipping charge when Ms [redacted] called to request it on October 31, We apologize to Ms [redacted] for the processing errors made with her return, because although our return policy requires that generators be returned within days of purchase, Ms [redacted] ’s request was reasonably made close to that timeframe and given the defective status of the generatorPlease be advised that we have issued the remaining credits owed for the $return shipping fee and any fees and interest that accrued from itAs of this response, Ms [redacted] ’s balance is $ Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly, and we regret if we fell short of this standard with Ms [redacted] We trust the measures we have taken now meet her expectations of a satisfactory resolution Thank you for allowing us to assist and explain Sincerely, Vi [redacted] Executive Care Team VF/ah

Initial Business Response / [redacted] (1000, 5, 2014/02/14) */ CONFIDENTIAL COMMUNICATION February 14, Revdex.com of Minnesota # [redacted] Attn: [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case #: [redacted] Dear Ms ***, I am writing in response to an inquiry received from your office on behalf of Ms [redacted] , regarding her Fingerhut FreshStart Account issued by WebBank I sincerely apologize to Ms [redacted] for the delay in receiving her free gift We are processing an order for a free gift and advise Ms [redacted] it make take up to business days to receive Thank you for allowing us to explain Sincerely, [redacted] Executive Care Team VF/mhp

They keep raising your credit for no reason reallyI have times more credit with them than any other credit card and its maxedThat makes no senseThen besides paying high interest to build your credit which I get....every item is at least $30-several hundred dollars overpricedFor example a $knife is $I will never buy another thing from them againEVERYTHING is way overpriced on top of paying interest on the item

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Address: PO Box 176, Jessup, Pennsylvania, United States, 18434

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