Boatworks Unlimited

Please follow return procedures.Please be sure to read all terms and conditions? All items must be brand-new, uncut in resalable condition.By submitting your RMA request - you agree to all terms and conditions of the Elevate Customer Service Policy.Instructions:1) Lto your account2) Select Order and Details3) Select Relevant Order4) Select Item (s) to Return5) Type a Reason6) Click Make an RMA Slip7) Allow - business hours for confirmationNO return packages will be accepted without the RMA Authorization and will be refused and resent to you

We will not be supplying a return shipping label? We do not agree with you that this is a manufacture defect? Please follow return procedures to receive your refund.? DISCLAIMER FOR RETURNING ITEMSRETURN SHIPPING NOT PROVIDED, FREE SHIPPING ORDERS ARE ASSESSED A SHIPPING FEE of $IF APPLICABLE UPON A RETURN, A MINIMUM 20% RESTOCKING FEE FOR ANY RETURNTo qualify for return all items? MUST? be in brand new unworn original condition:All tags attached, inserts, advertisements, hair nets, clips, etcmust be returnedAll packaging plastic, cardboard, backings, holders, etcmust be returnedAll items must be returned packed in packaging material - labels, stickers, tape that are attached directly to unit packaging will be refused NO exceptionsNo odors of any kind e.gSmoke, Perfume, Sprays, Hair ProductIf part or any of these conditions are not met - your return request will be deniedUpon notification that a return request has been refused, you have business days to provide shipping back to youIf you do not provide return shipping or notify us within the business day window - your item will be treated as abandoned and disposed of.If any package is returned as unclaimed or insufficient address the your purchase will be cancelled and shipping charges (this applies to free shipping orders) as well as a 20% restocking fee will be deducted from your refund.Return shipping is provided only when there is a shipping error on our part where the SKU does not match what you orderedA picture of what you received will be required in order to compare the order and the received items.Claims including manufacturers defect, hair texture, color, feel, and weft alignment is not provided return shippingIn these cases you are still responsible for shipment back to us for inspectionIf your item is found to have a defect we can provide a refund in full.All returns will be subject to a minimum of a 20% restocking charge of paid purchase price of the returned item(s) depending on the condition they are returned inShipping costs to you and return shipping paid by you are not refundable.All returned item(s) for a refund will have all vouchers, discounts, sale pricing, promotions and restocking fees subtracted as well as promotional shipping, free shipping, express shipping and any other shipping costsThere are absolutely no exceptions.Refunds typically take - business days and in some cases longer depending on your bank.Elevate Styles retains the right to refuse service to and cancel all business with customers who habitually return items.? ?

Your refund has been granted Please review the attachments We cannot assist you further in the matter I also suggest that if you disagree with us you can create a charge back with your bank

Hello ***,Not sure why you are escalating this to a Revdex.com complaint You were approved for a return and we sent you a shipping label What is your reason for not returning the unit with free return shipping We cannot offer a refund until you return the unit Please follow through with our agreed upon plan detailed in our email correspondence attached here in PDF

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, a company usually prides itself on great customer service and not deceit nor arbitrary responses when the company knows for certain it has not been honest in delivery service to its customersFurthermore, the male I spoke with was not? only rude as was the female, but you can clearly hear in the background one coaching the other on how to further deceive its customersFor these very reasons, what could have been a long term relationship, will end here and I will seek out other venders to supply the same items I purchased from this venderI think the Revdex.com acted very fast in resolving my complaint, and without the Revdex.com I firmly believe this complaint would have never been resolvedSo I thank the Revdex.com of New Jersey.? Regards, [redacted]

We do not have anything further to add? Please return the item for a refund

Complaint: [redacted] I am rejecting this response because: I have asked for remaining portion of store credit to be returned to my CC and that has not been done Eddit seemed friendly, but in the conversation we had placed fault on me as if I should've stayed on top of them to reissue the advertised unitAs a customer, it is not my responsibility to make sure that a business' backend teams handle things properlyEven Eddie was confused as to why a store credit was issued citing that "they should have read the email thread" Regards, [redacted] ***

We will not be supplying a return shipping label We do not agree with you that this is a manufacture defect Please follow return procedures to receive your refundDISCLAIMER FOR RETURNING ITEMSRETURN SHIPPING NOT PROVIDED, FREE SHIPPING ORDERS ARE ASSESSED A SHIPPING FEE of $IF APPLICABLE UPON A RETURN, A MINIMUM 20% RESTOCKING FEE FOR ANY RETURNTo qualify for return all items MUST be in brand new unworn original condition:All tags attached, inserts, advertisements, hair nets, clips, etcmust be returnedAll packaging plastic, cardboard, backings, holders, etcmust be returnedAll items must be returned packed in packaging material - labels, stickers, tape that are attached directly to unit packaging will be refused NO exceptionsNo odors of any kind e.gSmoke, Perfume, Sprays, Hair ProductIf part or any of these conditions are not met - your return request will be deniedUpon notification that a return request has been refused, you have business days to provide shipping back to youIf you do not provide return shipping or notify us within the business day window - your item will be treated as abandoned and disposed of.If any package is returned as unclaimed or insufficient address the your purchase will be cancelled and shipping charges (this applies to free shipping orders) as well as a 20% restocking fee will be deducted from your refund.Return shipping is provided only when there is a shipping error on our part where the SKU does not match what you orderedA picture of what you received will be required in order to compare the order and the received items.Claims including manufacturers defect, hair texture, color, feel, and weft alignment is not provided return shippingIn these cases you are still responsible for shipment back to us for inspectionIf your item is found to have a defect we can provide a refund in full.All returns will be subject to a minimum of a 20% restocking charge of paid purchase price of the returned item(s) depending on the condition they are returned inShipping costs to you and return shipping paid by you are not refundable.All returned item(s) for a refund will have all vouchers, discounts, sale pricing, promotions and restocking fees subtracted as well as promotional shipping, free shipping, express shipping and any other shipping costsThere are absolutely no exceptions.Refunds typically take - business days and in some cases longer depending on your bank.Elevate Styles retains the right to refuse service to and cancel all business with customers who habitually return items

Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary:Transaction ID: [redacted] Payment Method: XXXXAmount: USD (4.60)Customer Name: *** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I DID return the unit and per your emails upon receipt of that unit you would immediately send out the one you actually advertisedInstead only a store credit was issued when you received the return with no further follow-upI escalated to the Revdex.com, because it's the first time I've ever been Bait-and-switched The issue was via email you agreed to give me the proper unit and after actually turning in the unit you never followed through on that Regards,

There seems to be some miscommunication You don't seem to believe that we shipped your package out with Priority shipping We for the record did use Priority Shipping, but we do not guarantee shipping times by the carrier. We already did grant a $REFUND already as a courtesy
yesterday. Total:$(USD) Payment InformationDate/Time:17-Mar-14:48:EDTTransaction ID: ***Payment Method:*** ***Transaction Type:RefundAuth Code: *** Merchant Contact InformationElevate Style CorpAtlantic City, NJ

We do not have anything further to add Please return the item for a refund

Complaint: ***
I am rejecting this response because:
When I first contacted the company via email as they requested with pictures this is the response and exchange between myself and the company:On Wednesday, August 19, 3:PM,
Elevate Styles ***> wrote:*** Please refer to Disclaimer for Returning ProductsOn Wed, Aug 19, at 3:PM, *** *** wrote:Can you tell me where on your site it states that you don't guarantee color or quality.I received the return label and will be sending this unit backWill you be sending me out the correct unit as soon as possible?Sent from my iPhoneOn Aug 19, 2015, at 1:PM, Elevate Styles *** wrote: Hello Ms***Sorry to hear you are not satisfied with the unit.However, we do not guarantee quality or color.We can help you out by exchanging the unit for a darker 1B.Please stand by, we will be sending you a return shipping label shortly.Later this same day I reached out to the company once more trying to speak with a Manager just trying to ensure that once I sent this wig back and re-ordered I would indeed get what I ordered. As I mentioned in my initial complaint I was on hold for about minutes and never got a manager and was told by the the person on the phone that they would refund my money in full and just keep the wig. Email below with my reply to it:--------- Forwarded message ---------From: *** WDate: Wed, Aug 19, at 9:PMSubject: Re: Order *** ***To: Elevate Styles ***So I will be getting $returned to my card, this includes the shipping.I now I have to look for the right wig on another site.On Wednesday, August 19, 4:PM, Elevate Styles wrote:Hello Ms***,We will be refunding you in full for this order.You do not need to ship back the unit.Your refund may take - business days.Regards,Elevate Styles Customer Service TeamSo I wrote a review about my experience and they weren't happy with it so I got the following email the next dayOn Thu, Aug 20, at 6:AM, Elevate Styles wrote:Hello ***,We will not be refunding you at this timeNo further action will be taken.You can return the item for a full refund.Since I was told I didn't need to send the wig back, I didn't print out the return label which was only good for hours. When I realized this I reached out to the company once again and this was the responseOn Thursday, August 20, 4:PM, Elevate Styles wrote:We are not providing you with a return label any more. You will follow return procedures as stated to you numerous times by email and by phone.On Thu, Aug 20, at 4:PM, *** W. wrote:This return label link does not work. If you can resendPamela
So with all of this said I want to be done with this company and this whole situation. All I want is a FULL REFUND of $and a shipping label to return this wig to them. They sent me the wrong color wig so I should not be responsible for the shipping cost to me or to send it back. I also refuse to accept this restocking fee that they charge as a result of sending it back. They sent me the wrong wig. I don't want the wig, and I want to get it back to them as soon as possible. I need them to send me the return labeland refund my card in full $21.79Thank you for your time and assistance
Regards,
*** ***

We will not be supplying a return shipping label We do not agree with you that this is a manufacture defect Please follow return procedures to receive your refund. DISCLAIMER FOR RETURNING ITEMSRETURN SHIPPING NOT PROVIDED, FREE SHIPPING ORDERS ARE ASSESSED A SHIPPING FEE
of $IF APPLICABLE UPON A RETURN, A MINIMUM 20% RESTOCKING FEE FOR ANY RETURNTo qualify for return all items MUST be in brand new unworn original condition:All tags attached, inserts, advertisements, hair nets, clips, etcmust be returnedAll packaging plastic, cardboard, backings, holders, etcmust be returnedAll items must be returned packed in packaging material - labels, stickers, tape that are attached directly to unit packaging will be refused NO exceptionsNo odors of any kind e.gSmoke, Perfume, Sprays, Hair ProductIf part or any of these conditions are not met - your return request will be deniedUpon notification that a return request has been refused, you have business days to provide shipping back to youIf you do not provide return shipping or notify us within the business day window - your item will be treated as abandoned and disposed of.If any package is returned as unclaimed or insufficient address the your purchase will be cancelled and shipping charges (this applies to free shipping orders) as well as a 20% restocking fee will be deducted from your refund.Return shipping is provided only when there is a shipping error on our part where the SKU does not match what you orderedA picture of what you received will be required in order to compare the order and the received items.Claims including manufacturers defect, hair texture, color, feel, and weft alignment is not provided return shippingIn these cases you are still responsible for shipment back to us for inspectionIf your item is found to have a defect we can provide a refund in full.All returns will be subject to a minimum of a 20% restocking charge of paid purchase price of the returned item(s) depending on the condition they are returned inShipping costs to you and return shipping paid by you are not refundable.All returned item(s) for a refund will have all vouchers, discounts, sale pricing, promotions and restocking fees subtracted as well as promotional shipping, free shipping, express shipping and any other shipping costsThere are absolutely no exceptions.Refunds typically take - business days and in some cases longer depending on your bank.Elevate Styles retains the right to refuse service to and cancel all business with customers who habitually return items.

Please follow return procedures.Please be sure to read all terms and conditions All items must be brand-new, uncut in resalable condition.By submitting your RMA request - you agree to all terms and conditions of the Elevate Customer Service Policy.Instructions:1) Lto your
account2) Select Order and Details3) Select Relevant Order4) Select Item (s) to Return5) Type a Reason6) Click Make an RMA Slip7) Allow - business hours for confirmationNO return packages will be accepted without the RMA Authorization and will be refused and resent to you

We do not have anything further to add Please return the item for a refund

Hello Miss ***,The refund was initiated on April 6, We sometimes require card authorization when a billing and shipping address do not match You are in no way obligated to do those for us as you have declined to do so We go to great lengths to verify transactions such as
your so that we can mitigate fraud We ask that you supply Bank Card information so we can contact your credit card issuer directly to make sure the billing address you provided in on file with them before we ship In any case we are aware of your refund request and initiated it already and said funds should be available in your account in approximately 3-business days.We agree with you that you are entitled to a full refund.Thank you

We agree with you We are refunding you in full and sending you a free wig Thanks for working with us