Boatworks Unlimited

We can still offer you 10% Off as a courtesy since you installed the items and used them as stated before.  Please advise.

We will not be supplying a return shipping label.  We do not agree with you that this is a manufacture defect.  Please follow normal return procedures to receive your refund. DISCLAIMER FOR RETURNING ITEMSRETURN SHIPPING NOT PROVIDED, FREE SHIPPING ORDERS ARE ASSESSED A SHIPPING FEE...

of $9.88 IF APPLICABLE UPON A RETURN, A MINIMUM 20% RESTOCKING FEE FOR ANY RETURNTo qualify for return all items MUST be in brand new unworn original condition:All tags attached, inserts, advertisements, hair nets, clips, etc. must be returnedAll packaging plastic, cardboard, backings, holders, etc. must be returnedAll items must be returned packed in packaging material - labels, stickers, tape that are attached directly to unit packaging will be refused NO exceptionsNo odors of any kind e.g. Smoke, Perfume, Sprays, Hair ProductIf part or any of these conditions are not met - your return request will be denied. Upon notification that a return request has been refused, you have 14 business days to provide shipping back to you. If you do not provide return shipping or notify us within the 14 business day window - your item will be treated as abandoned and disposed of.If any package is returned as unclaimed or insufficient address the your purchase will be cancelled and shipping charges (this applies to free shipping orders) as well as a 20% restocking fee will be deducted from your refund.Return shipping is provided only when there is a shipping error on our part where the SKU does not match what you ordered. A picture of what you received will be required in order to compare the order and the received items.Claims including manufacturers defect, hair texture, color, feel, and weft alignment is not provided return shipping. In these cases you are still responsible for shipment back to us for inspection. If your item is found to have a defect we can provide a refund in full.All returns will be subject to a minimum of a 20% restocking charge of paid purchase price of the returned item(s) depending on the condition they are returned in. Shipping costs to you and return shipping paid by you are not refundable.All returned item(s) for a refund will have all vouchers, discounts, sale pricing, promotions and restocking fees subtracted as well as promotional shipping, free shipping, express shipping and any other shipping costs. There are absolutely no exceptions.Refunds typically take 5 - 7 business days and in some cases longer depending on your bank.Elevate Styles retains the right to refuse service to and cancel all business with customers who habitually return items.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Your request for a refund has been denied.  All items must be in brand-new resalable condition and must also include the original packaging.DISCLAIMER FOR RETURNING ITEMSTo qualify for return all items MUST be in brand new unworn original condition:All tags attached, inserts,...

advertisements, hair nets, clips, etc. must be returnedAll packaging plastic, cardboard, backings, holders, etc. must be returnedAll items must be returned packed in packaging material - labels, stickers, tape that are attached directly to unit packaging will be refused NO exceptionsNo odors of any kind e.g. Smoke, Perfume, Sprays, Hair ProductIf part or any of these conditions are not met - your return request will be denied.  Upon notification that a return request has been refused, you have 14 business days to provide shipping back to you.  If you do not provide return shipping or notify us within the 14 business day window - your item will be treated as abandoned and disposed of.If any package is returned as unclaimed or insufficient address due to Elevate not being supplied the proper information, Elevate will contact you.  If no response or correction is received, your purchase will be cancelled and shipping charges as well as a 20% restocking fee will be deducted from your refund.Return shipping is your responsibility unless an error or manufacturers defect is found with your order and confirmed by us.  As such,we do not provide return shipping for cases such as hair texture, color or feel.  These are not considered manufacturer's defects.    In this case you are still responsible for shipment back for inspection.  If your item is found to have a defect or error a shipping concession will be made to you once the item is received back in warehouse.  Tracking is required for ALL returns and insurance for high valued items - you are responsible for the package until it is confirmed received by us.All returns will be subject to a 20% restocking charge to the paid purchase price of the product. Shipping costs are non-refundable.All returns for the refund option will have all vouchers, discounts and restocking fees subtracted as well as shipping costs if free shipping was applied at time of purchase.  There are no exceptions.How long do refunds take to process?Refunds typically take 5 - 7 business days and in some cases longer depending on your bank.

Hello [redacted] We granted your request on the date of the transaction for refund.  We are in full agreement with you.  Did you still need assistance in regard to the proof that we voided your transactions. Best Regards, ES Service

Your refund has been granted.  Please review the attachments.  We cannot assist you further in the matter.  I also suggest that if you disagree with us you can create a charge back with your bank.

Please send back your item for a full refund.

Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: [redacted]Payment Method: XXXXAmount: USD (4.60)Customer Name: [redacted]

No problem.  We can offer you a return label.

Please close this case as the customers has used teh store credit for another purchase.  Please confirm cancellation of this Revdex.com request.

We will make a one time exception in regard to making a return.  Once the wig is returned we can provide you with a refund.  Please make a note for future purchases that store credit or discontinued items are not returnable. Please return to: Elevate Style Corp[redacted]...

[redacted]c/o RMA[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have asked for remaining portion of store credit to be returned to my CC and that has not been done.  Eddit seemed friendly, but in the conversation we had placed fault on me as if I should've stayed on top of them to reissue the advertised unit. As a customer, it is not my responsibility to make sure that a business' backend teams handle things properly. Even Eddie was confused as to why a store credit was issued citing that "they should have read the email thread".
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I DID return the unit and per your emails upon receipt of that unit you would immediately send out the one you actually advertised. Instead only a store credit was issued when you received the return with no further follow-up. I escalated to the Revdex.com, because it's the first time I've ever been Bait-and-switched.  The issue was via email you agreed to give me the proper unit and after actually turning in the unit you never followed through on that.
Regards,

Hello [redacted],Not sure why you are escalating this to a Revdex.com complaint.  You were approved for a return and we sent you a shipping label.  What is your reason for not returning the unit with free return shipping.  We cannot offer a refund until you return the unit.  Please follow...

through with our agreed upon plan detailed in our email correspondence attached here in PDF.