Boatworks Unlimited

We agree with you We are refunding you in full and sending you a free wig Thanks for working with us

Complaint: ***
I am rejecting this response because:
I received the wrong item. I'm sorry that you feel that color is an opinion and not a fact. The bottom line is I ordered a black wig and you sent me a brown wig, that's a fact and not an opinion. I contacted your customer service department again on Friday with the hopes of resolving this matter so that we both can be done with it. The customer service representative that I spoke stated that you refused to work with me due to a review that I wrote that was inaccurate. I asked him to let me know what was inaccurate about the review that I wrote and he began reading the review to me that you also emailed to me. The review is" On Thursday, August 20, 6:AM, Elevate Styles wrote: CustomerReviewPublished hours ago Verified orderdissatisfieldI ordered a wig from there, when I received it, it was the wrong color, I ordered a color but it looks like a light light brown instead of a dark brown and the curls on the wig on the website looked way looser and with bangs, I received a wig with really tight curls and no bangs and when I asked to return it, they said I would have to pay for shipping and my refund would be 25% off for restocking fee when it was their fault for selling wrong productsThe problem is this is not my review, I did not write this review, this is another unhappy customer. You are giving me a hard time based on a review that I never wrote. I did write a review based on my experience, and unfortunately my experience wasn't a positive one and based on my most recent conversation with your company I'm still not having a positive experience. I'm sure you want to be done with this as much as I do. I want nothing more than to return your wig to you and just get my money back, all of my money. I should not be responsible for a restocking fee based on getting the wrong item. I've been trying since I received the wrong item to return it to you and I don't understand why you are giving me such a hard time.I understand (even if I don't agree) that you will not provide a return label so I will pay for the shipping back to you (even though that means I'm paying shipping twice for an item that I can't use) and I'm hoping you will refund all of my money and not charge me a re-stocking fee. I think that this is a happy medium and we can both move on
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I received the wrong item. I'm sorry that you feel that color is an opinion and not a fact. The bottom line is I ordered a black wig and you sent me a brown wig, that's a fact and not an opinion. I contacted your customer service department again on Friday with the hopes of resolving this matter so that we both can be done with it. The customer service representative that I spoke stated that you refused to work with me due to a review that I wrote that was inaccurate. I asked him to let me know what was inaccurate about the review that I wrote and he began reading the review to me that you also emailed to me. The review is" On Thursday, August 20, 6:AM, Elevate Styles wrote: CustomerReviewPublished hours ago Verified orderdissatisfieldI ordered a wig from there, when I received it, it was the wrong color, I ordered a color but it looks like a light light brown instead of a dark brown and the curls on the wig on the website looked way looser and with bangs, I received a wig with really tight curls and no bangs and when I asked to return it, they said I would have to pay for shipping and my refund would be 25% off for restocking fee when it was their fault for selling wrong productsThe problem is this is not my review, I did not write this review, this is another unhappy customer. You are giving me a hard time based on a review that I never wrote. I did write a review based on my experience, and unfortunately my experience wasn't a positive one and based on my most recent conversation with your company I'm still not having a positive experience. I'm sure you want to be done with this as much as I do. I want nothing more than to return your wig to you and just get my money back, all of my money. I should not be responsible for a restocking fee based on getting the wrong item. I've been trying since I received the wrong item to return it to you and I don't understand why you are giving me such a hard time.I understand (even if I don't agree) that you will not provide a return label so I will pay for the shipping back to you (even though that means I'm paying shipping twice for an item that I can't use) and I'm hoping you will refund all of my money and not charge me a re-stocking fee. I think that this is a happy medium and we can both move on
Regards,
*** ***

There seems to be some miscommunication You don't seem to believe that we shipped your package out with Priority shipping We for the record did use Priority Shipping, but we do not guarantee shipping times by the carrier. We already did grant a $REFUND already as a courtesy
yesterday. Total:$(USD) Payment InformationDate/Time:17-Mar-14:48:EDTTransaction ID: ***Payment Method:*** ***Transaction Type:RefundAuth Code: *** Merchant Contact InformationElevate Style CorpAtlantic City, NJ 08401

No problem We can offer you a return label

Your request for a refund has been denied All items must be in brand-new resalable condition and must also include the original packaging.DISCLAIMER FOR RETURNING ITEMSTo qualify for return all items MUST be in brand new unworn original condition:All tags attached, inserts,
advertisements, hair nets, clips, etcmust be returnedAll packaging plastic, cardboard, backings, holders, etcmust be returnedAll items must be returned packed in packaging material - labels, stickers, tape that are attached directly to unit packaging will be refused NO exceptionsNo odors of any kind e.gSmoke, Perfume, Sprays, Hair ProductIf part or any of these conditions are not met - your return request will be denied Upon notification that a return request has been refused, you have business days to provide shipping back to you If you do not provide return shipping or notify us within the business day window - your item will be treated as abandoned and disposed of.If any package is returned as unclaimed or insufficient address due to Elevate not being supplied the proper information, Elevate will contact you If no response or correction is received, your purchase will be cancelled and shipping charges as well as a 20% restocking fee will be deducted from your refund.Return shipping is your responsibility unless an error or manufacturers defect is found with your order and confirmed by us As such,we do not provide return shipping for cases such as hair texture, color or feel These are not considered manufacturer's defects In this case you are still responsible for shipment back for inspection If your item is found to have a defect or error a shipping concession will be made to you once the item is received back in warehouse Tracking is required for ALL returns and insurance for high valued items - you are responsible for the package until it is confirmed received by us.All returns will be subject to a 20% restocking charge to the paid purchase price of the productShipping costs are non-refundable.All returns for the refund option will have all vouchers, discounts and restocking fees subtracted as well as shipping costs if free shipping was applied at time of purchase There are no exceptions.How long do refunds take to process?Refunds typically take - business days and in some cases longer depending on your bank

Complaint: ***
I am rejecting this response because:
There's still a positive store credit amount that has not been returnedIt's the gap between the amount and the total amount of the store creditThat's the only thing I've been asking you to give me back I should have a positive store credit amount on my accountI want that refunded to my card
Regards,
*** ***

Hello ***,We saw that you returned the unwanted item and then we issued you a store credit You used your store credit and you purchased equivalent alternative items We are considering this matter closed.See attachment for clarification

We will make a one time exception in regard to making a return Once the wig is returned we can provide you with a refund Please make a note for future purchases that store credit or discontinued items are not returnable. Please return to: Elevate Style Corp*** ***
***c/o RMA*** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Your refund has been granted. Please review the attachments. We cannot assist you further in the matter. I also suggest that if you disagree with us you can create a charge back with your bank.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, a company usually prides itself on great customer service and not deceit nor arbitrary responses when the company knows for certain it has not been honest in delivery service to its customersFurthermore, the male I spoke with was not only rude as was the female, but you can clearly hear in the background one coaching the other on how to further deceive its customersFor these very reasons, what could have been a long term relationship, will end here and I will seek out other venders to supply the same items I purchased from this venderI think the Revdex.com acted very fast in resolving my complaint, and without the Revdex.com I firmly believe this complaint would have never been resolvedSo I thank the Revdex.com of New Jersey.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
When I first contacted the company via email as they requested with pictures this is the response and exchange between myself and the company:On Wednesday, August 19, 3:PM,
Elevate Styles ***> wrote:*** Please refer to Disclaimer for Returning ProductsOn Wed, Aug 19, at 3:PM, *** *** wrote:Can you tell me where on your site it states that you don't guarantee color or quality.I received the return label and will be sending this unit backWill you be sending me out the correct unit as soon as possible?Sent from my iPhoneOn Aug 19, 2015, at 1:PM, Elevate Styles *** wrote: Hello Ms***Sorry to hear you are not satisfied with the unit.However, we do not guarantee quality or color.We can help you out by exchanging the unit for a darker 1B.Please stand by, we will be sending you a return shipping label shortly.Later this same day I reached out to the company once more trying to speak with a Manager just trying to ensure that once I sent this wig back and re-ordered I would indeed get what I ordered. As I mentioned in my initial complaint I was on hold for about minutes and never got a manager and was told by the the person on the phone that they would refund my money in full and just keep the wig. Email below with my reply to it:--------- Forwarded message ---------From: *** WDate: Wed, Aug 19, at 9:PMSubject: Re: Order *** ***To: Elevate Styles ***So I will be getting $returned to my card, this includes the shipping.I now I have to look for the right wig on another site.On Wednesday, August 19, 4:PM, Elevate Styles wrote:Hello Ms***,We will be refunding you in full for this order.You do not need to ship back the unit.Your refund may take - business days.Regards,Elevate Styles Customer Service TeamSo I wrote a review about my experience and they weren't happy with it so I got the following email the next dayOn Thu, Aug 20, at 6:AM, Elevate Styles wrote:Hello ***,We will not be refunding you at this timeNo further action will be taken.You can return the item for a full refund.Since I was told I didn't need to send the wig back, I didn't print out the return label which was only good for hours. When I realized this I reached out to the company once again and this was the responseOn Thursday, August 20, 4:PM, Elevate Styles wrote:We are not providing you with a return label any more. You will follow return procedures as stated to you numerous times by email and by phone.On Thu, Aug 20, at 4:PM, *** W. wrote:This return label link does not work. If you can resendPamela
So with all of this said I want to be done with this company and this whole situation. All I want is a FULL REFUND of $and a shipping label to return this wig to them. They sent me the wrong color wig so I should not be responsible for the shipping cost to me or to send it back. I also refuse to accept this restocking fee that they charge as a result of sending it back. They sent me the wrong wig. I don't want the wig, and I want to get it back to them as soon as possible. I need them to send me the return labeland refund my card in full $21.79Thank you for your time and assistance
Regards,
*** ***

Please follow return procedures.Please be sure to read all terms and conditions All items must be brand-new, uncut in resalable condition.By submitting your RMA request - you agree to all terms and conditions of the Elevate Customer Service Policy.Instructions:1) Lto your
account2) Select Order and Details3) Select Relevant Order4) Select Item (s) to Return5) Type a Reason6) Click Make an RMA Slip7) Allow - business hours for confirmationNO return packages will be accepted without the RMA Authorization and will be refused and resent to you

Please send back your item for a full refund

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, a company usually prides itself on great customer service and not deceit nor arbitrary responses when the company knows for certain it has not been honest in delivery service to its customersFurthermore, the male I spoke with was not? only rude as was the female, but you can clearly hear in the background one coaching the other on how to further deceive its customersFor these very reasons, what could have been a long term relationship, will end here and I will seek out other venders to supply the same items I purchased from this venderI think the Revdex.com acted very fast in resolving my complaint, and without the Revdex.com I firmly believe this complaint would have never been resolvedSo I thank the Revdex.com of New Jersey.?
Regards,
*** ***

Hello *** *** ***? We granted your request on the date of the transaction for refund.? We are in full agreement with you.? Did you still need assistance in regard to the proof that we voided your transactions.? Best Regards,? ES Service

We can still offer you 10% Off as a courtesy since you installed the items and used them as stated before? Please advise

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***