We paid for hardwood flooring to be installed, the flooring was not properly installed and is seperatingWe also payed to have our tile installed in our dining area, bath and kitchenThe tile was partially installed, we have been getting the run around in regards to this matterThe partial owner Lori, came out with her boyfriend Chris whom was the wood installer, and they glued two pieces down and proceeded to ask us fro prescription pain pills, or if we knew where to obtain any We told them that this is someting we do not partake in and they proceeded with an attitude and then leftWe have tried several times to get the remainder of this work done and they refuse to do anythingWe did speak with Jeff (i believe his last name is ***) a Distric Manager over Sw Florida storesWe were taken advantage of due to my husbands medical conditionHe is permanently disabled and has a very bad heart conditionI still have the remaining boxes of the tile that was suppose to be ins
I purchased carpet from the Brooksville store on Cortez Blvd on 9/18/16' paid in fullWas told it was in stock and would hear later in the week for installationDid not hear anything for weeks, then when I called the sales person, was told it is no longer made, and to come in a choose something elseI went in, and the salesperson had a near identical carpet that the manufacturer representative sent for me to look at, I was told it was in stock and would hear about installation soonA free a week, I called and was told that it was not in production yet, but should be in the next weekOnce again waited, now when I called back the salesperson said he would call the manufacturer and find out what is going on and call me backGuess what, never did, when I called the store, was told the salesperson would be of the rest of the weekI asked to speak to the store manager, was told he was not in, left my contact information and waited for a callAt end of that day, called back and was told that the message was relayed, and did know why the manager, Mike, did not call me, then was told by this person that he would call the manager and have him call meOf course he did not, this other person who was relaying the message did call back and said that this carpet is not scheduled for production until sometime in December, maybe, but that the store manager said to come in and pick out something else and he would give me a great dealcustomer service at this business is terrible, the store manager has no balls enough to call the customer himself, when I called the corporate office, the operator voice mailbox was fullHow can this be such a big company and yet treat the customer so bad.? When I asked for a refund, I was told it could take up to weeks, yet when I paid them, the check was cashed the next day This was only for room of carpet, I had more to do laterGuess who is not going to get any of my business
This is concerning Bob's Carpet Mart on Missouri Ave in Largo, FLTheir customer service, installers, and material are very poor Strips on carpet not placed properly and door stops not replaced after installation Carpeting wearing after years Their laminate is coming up and they refuse to replace it because we used Swiffer Wetjet to clean it We were never told not to use it on the laminate or what we should be using to clean it I feel they are still responsible because we were not informed of how to take care of the laminate Just overall a distrustful company
Have been trying to return boxes of flooring since JulySalesman ask us to wait until they moved into the new location
On 9/14/I called salesman about the material return and was told to bring the material to the store and if he was not there the paper work would be on his deskThe paper work was not ready and he was not thereAnother store employee filled out the paper work but said we would need to see store managerI came in to see the store manager and ask about the refund and was told to give him my credit card number for him to write down on a piece of paperI felt the manager was rude and not professionalWhen he figured the amount of my refund for $worth of material he said I would get back $the salesman corrected him saying that was the restocking fee.The manager said that is the way it is and gave me a corporate number which I tried all day and could only get a message saying the mail box for the party I am trying to reach is full and can take any mo
Poor installation of carpet in bedrooms Poor customer service
In January of 2013, we had carpet installed in bedrooms from Bobs Carpet Mart From the beginning, there were tiny nails sticking out of the carpet in one of the doorways When we called on this, the service manager advised us to just pound them back in with a hammer!?? After months the carpet in one of the bedrooms began to buckle in the middle We called them and they came out to re-stretch In December of 2015, the same carpet began buckle again as well as the carpet in the other room I called to have it re-stretched again I was told that it was not covered under warranty and the manager would have to call me back He did not I called again about two weeks later The employee that answered the phone argued with me that not only was this not covered under warranty, but that with people in our household, this was " a lot of traffic" trying to justify this faulty installation Again, I asked for a m
Improper testing, preparation and installation of VCT tile
We first contracted Bob's Carpet Mart for a small installation 12-30-and a much larger installation of sq feet of Azrock VCT tile with the completed installation date of 11-16-Within one year of installation we noted an increase in the size of the space between tilesWe had a professional floor cleaning service also address us his concerns when we had the flooring professionally stripped, cleaned and re-waxedThe flooring specialist started applying double the amount of wax in an attempt to keep the now very obvious joint lines from catching dirtHe advised us in that the tiles were starting to "cup" which meant the outer edges of the tile were tilting upward, obviously from a glue failure
We began complaining about the install in Every step of the complaint process with Bob's has been met with stonewalling and delay We first contacted the manager of Bob's carpet Mart on Hillsborough to co
Based on a contract, the company was to install tiles in bathrooms, with molding to connect the bathrooms and laundry room to the laminated floorsThe installation was done on August 2ndHowever the installer told us that the existing molding was wrong, as there is a gap between the laminate and tile flooringIt created unsafe conditions which we would trip over while passingWe communicated this to Sean, from Bob's CarpetInforming him that the original order was wrong which was N, rather than E type moldingSean originally agreed with the installer, letting us know that the length of the order was enough for all three doorwaysSo we agreed to wait for the final install next weekThere was also a mistake by the installer in plumbing which caused a major leak on the kitchen ceiling, which left a large stainWe waited for the scheduling of completionhowever, the supervisor told us that she was not ordering a new moldingI sent the following email:
Sean, this is to infor
A verbal agreement of purchasing carpet for agreed amount of rooms for separate installation dates, room done, when ready for 2nd room, not enough
On April 25, I was in store and picked out carpet and pad and discussed the arrangements with Nick N***He told me he would want to order both rooms at same time because of dye lot and needing a piece of carpet for one room to complete the second roomWithin days (I had returned home)I called to schedule installation of 1st room and closet (waiting for Master Bedroom because of some construction in Master Bath) I gave him my Credit card InformationI never did receive a contract or receiptI believed after our discussion days prior that I purchased carpet for rooms and a closet, the first room was installed on May and I returned on May 17, the first of two rooms was done and the balance of carpet was rolled up in Master as planedFast Forward to August 22, the master bath is now done and the bedroom can be installed
bobs carpetmart sold me wrong underlayment for my armstrong laminate floor and armstrong will not honor year warranty
Armstrong laminate flooring 12/11/boxes of L,sq feet of bobs carpetmart underlayment noise supressor ,m52kpcs,m50kpcs cost was $sales man was MR.cstore number Armstrong flooring has notified me that I do not have a warranty (year ) because I did not use there underlaymentbobs carpetmart sent me, what I believe is a fraudulent letter on photo shopped armstrong stationary, unsigned , stating I do have a warranty .I then sent the letter to armstrong flooring case #XXXXXXXX, ADRIANA A they indicated the letter was not a warranty, and if there was a problem caused by the underlayment therewould be no warrantyBobs carpetmart has this information and will not return phone calls.they have been selling this for years to unknowing customers
Two months and my problems have not been resolvedJob is not finished and damages and problems have not been taken care of I have owned properties and have never worked with a company that was so irresponsible I would not recommend this company to anyone
This place is a joke They quote you one price on day and change it the next I called to get a quote on pieces of grey commercial carpet with hemmed edges for a trade show booth They quoted me $out the door He said he would call when it came in because he couldn't sell me carpet that wasn't in the warehouseHe never called so I called the week followingThe gentleman who answered was extremely rude and ended up quoting me over $more after his failure to call me back as well Buyers beware Shop around as you'll find a better product elsewhere for a better price I did :)
Salesman lack of knowledge led to multiple problemsFrequent contact with store manager and installer over months with no repairs yet
On 11/11/I signed a contract for installation of vinyl plank in bedroom, bath and closet by Bob's Carpet Mart of Bradenton on Manatee AveSalesman Joe Tyson personally inspected the prep work I did and said it was perfect(I had removed old carpet, padding, tack strips and all nail heads and then scraped the floor spotless and I also removed the old linoleum floor in bathroom.) I was told the plank could go under current baseboard and no reason to remove itI did not want "quarter round" in these roomsI was told they would not remove or replace toilet - but that their installer does that for a feeI asked to speak to installer to ensure that would happen but Joe said it was not necessary because they did this all the timeI also asked about a subfloor "padding" being necessary so it wouldn't shift or make slapping noises when you walk sinc
We ordered a carpet from *** Carpet Company d/b/a ***'s Carpet MartThree times they tried to install it and it was wrongWe want our money back
June 30, we ordered a carpet, Shaw So Natural Coral Blush, from *** Carpet Cod/b/a ***'s Carpet, Invoice: XXXXXXWe gave ***'s Carpet a $1,deposit:check number dated June 30, The first time they attempted to install it was July 14thThe pattern would not match up and they took it awayThe second time they attempted to install it was August 11thThe installer installed the carpet backwards, which was not noticed until after the installer left, because the installer took a broom and brushed the nap to hide the fact that the carpet was installed incorrectlyWithin a half hour of the installer leaving I could see the problemI put a stop payment on the final payment in the amount of $2,I called ***'s Carpet Mart and informed them of the problem and the stop paymentI spoke to *** Chaplin the manager of
Armstrong Luxe Plank flooring installed by Bob's while hot after exposure to direct sunlight has now shrunk after acclimating to home, large gaps
We contracted with Bob's on March 19, to install full house flooring of Armstrong Luxe Plank Bob's was unable to manage to deliver the correct flooring, pushing the install date out to April 29, 2016, I had to fly back to FL to be present When I arrived, I immediately noticed the wrong floor had been delivered, and went to the storeThe install was pushed out another two days while they found the correct floor On the install day, a crew arrived, and one worker went to pick up the correct flooring while the others began the underlayment The first worker returned several hours later with our flooring on an open utility trailer exposed to direct sunlight on a very warm day They immediately began installing the floor in the air conditioned house without allowing it to thermally acclimate, Bob's never told me this is required as i
My refund has not been processed
After ordering carpeting for my home and setting up delivery, I provided Bob's Carpet Mart with a 50% depositThe next day I was told they were unable to honor the contract since the carpeting was in production at the millI was told after canceling order I must return to store to sign cancellationEven though Bob's took my deposit on the previous day I would need to wait 7-days for refund.Bob's charged my account on 11-15-and as 12-3-I still have not received my refund
invoice 38973,two different tile & one carpet flooring was orderedThey put the wrong color tile in invoice and neglected to order the second tile
invoice 38973,two different tile & one carpet flooring was orderedThey put the wrong color tile in invoice and neglected to order the second tile
Resulting in wrong placement of tile that is in wrong color and missing the transition tile that was requestedThe original sales rep was Robert H., however with so many issues I started working with store manager NickIt took weeks for the tile order to be delivered to the storeThe sales rep never double checked what he put down for tile coloring and the tile installers never confirmed the tile color upon arrival at the house
After percent of the tile was placed with no grouting I realized it's the wrong color and is missing the transition pieces of tile I had originally orderedI have called the store over times a week for the past two weeks to only be told that Nick the
Thought I was getting a great deal on carpet with a great warrantyTo have my sale closed my salesman told me incorrect warranty and basic infoI had a seam issue firstThat turned into also having tracks of wear and tear that was explained to not happen with this type of carpetOnce I contacted Daniel at the location he kept putting us off to come look at our issuesAfter he did come we heard nothing back and even left many messages with no responseSpoke to Travis there several times and left messages for DanielTravis even looked up our account and told me our seam issue is a installation issue and would be covered due to being under yearsAt one point Daniel called us to say he forgot about our issue but will put in the claimThen yet again we heard nothing and he never returned callsContacted corporate as we had been waiting months and sent in pictures and proof of Stanley steemer cleaning and not able to remove issues and she said she would take care of it1/months later a 3rd company not with Bobs carpet or Mohawk (name of carpet brand) came out to do a reportThey send it in and now mohawk says they wont pay to fix issuesAnd Bobs carpet now left me a voicemail saying its wear and tear and the seam issue is labelled this way now too so if I want it fixed we have to pay more moneyIts been a nonstop issue and we've only had the carpet for less than years
We paid for hardwood flooring to be installed, the flooring was not properly installed and is seperatingWe also payed to have our tile installed in our dining area, bath and kitchenThe tile was partially installed, we have been getting the run around in regards to this matterThe partial owner Lori, came out with her boyfriend Chris whom was the wood installer, and they glued two pieces down and proceeded to ask us fro prescription pain pills, or if we knew where to obtain any We told them that this is someting we do not partake in and they proceeded with an attitude and then leftWe have tried several times to get the remainder of this work done and they refuse to do anythingWe did speak with Jeff (i believe his last name is ***) a Distric Manager over Sw Florida storesWe were taken advantage of due to my husbands medical conditionHe is permanently disabled and has a very bad heart conditionI still have the remaining boxes of the tile that was suppose to be ins
I purchased carpet from the Brooksville store on Cortez Blvd on 9/18/16' paid in fullWas told it was in stock and would hear later in the week for installationDid not hear anything for weeks, then when I called the sales person, was told it is no longer made, and to come in a choose something elseI went in, and the salesperson had a near identical carpet that the manufacturer representative sent for me to look at, I was told it was in stock and would hear about installation soonA free a week, I called and was told that it was not in production yet, but should be in the next weekOnce again waited, now when I called back the salesperson said he would call the manufacturer and find out what is going on and call me backGuess what, never did, when I called the store, was told the salesperson would be of the rest of the weekI asked to speak to the store manager, was told he was not in, left my contact information and waited for a callAt end of that day, called back and was told that the message was relayed, and did know why the manager, Mike, did not call me, then was told by this person that he would call the manager and have him call meOf course he did not, this other person who was relaying the message did call back and said that this carpet is not scheduled for production until sometime in December, maybe, but that the store manager said to come in and pick out something else and he would give me a great dealcustomer service at this business is terrible, the store manager has no balls enough to call the customer himself, when I called the corporate office, the operator voice mailbox was fullHow can this be such a big company and yet treat the customer so bad.? When I asked for a refund, I was told it could take up to weeks, yet when I paid them, the check was cashed the next day This was only for room of carpet, I had more to do laterGuess who is not going to get any of my business
This is concerning Bob's Carpet Mart on Missouri Ave in Largo, FLTheir customer service, installers, and material are very poor Strips on carpet not placed properly and door stops not replaced after installation Carpeting wearing after years Their laminate is coming up and they refuse to replace it because we used Swiffer Wetjet to clean it We were never told not to use it on the laminate or what we should be using to clean it I feel they are still responsible because we were not informed of how to take care of the laminate Just overall a distrustful company
Have been trying to return boxes of flooring since JulySalesman ask us to wait until they moved into the new location
On 9/14/I called salesman about the material return and was told to bring the material to the store and if he was not there the paper work would be on his deskThe paper work was not ready and he was not thereAnother store employee filled out the paper work but said we would need to see store managerI came in to see the store manager and ask about the refund and was told to give him my credit card number for him to write down on a piece of paperI felt the manager was rude and not professionalWhen he figured the amount of my refund for $worth of material he said I would get back $the salesman corrected him saying that was the restocking fee.The manager said that is the way it is and gave me a corporate number which I tried all day and could only get a message saying the mail box for the party I am trying to reach is full and can take any mo
Poor installation of carpet in bedrooms Poor customer service
In January of 2013, we had carpet installed in bedrooms from Bobs Carpet Mart From the beginning, there were tiny nails sticking out of the carpet in one of the doorways When we called on this, the service manager advised us to just pound them back in with a hammer!?? After months the carpet in one of the bedrooms began to buckle in the middle We called them and they came out to re-stretch In December of 2015, the same carpet began buckle again as well as the carpet in the other room I called to have it re-stretched again I was told that it was not covered under warranty and the manager would have to call me back He did not I called again about two weeks later The employee that answered the phone argued with me that not only was this not covered under warranty, but that with people in our household, this was " a lot of traffic" trying to justify this faulty installation Again, I asked for a m
Improper testing, preparation and installation of VCT tile
We first contracted Bob's Carpet Mart for a small installation 12-30-and a much larger installation of sq feet of Azrock VCT tile with the completed installation date of 11-16-Within one year of installation we noted an increase in the size of the space between tilesWe had a professional floor cleaning service also address us his concerns when we had the flooring professionally stripped, cleaned and re-waxedThe flooring specialist started applying double the amount of wax in an attempt to keep the now very obvious joint lines from catching dirtHe advised us in that the tiles were starting to "cup" which meant the outer edges of the tile were tilting upward, obviously from a glue failure
We began complaining about the install in Every step of the complaint process with Bob's has been met with stonewalling and delay We first contacted the manager of Bob's carpet Mart on Hillsborough to co
Based on a contract, the company was to install tiles in bathrooms, with molding to connect the bathrooms and laundry room to the laminated floorsThe installation was done on August 2ndHowever the installer told us that the existing molding was wrong, as there is a gap between the laminate and tile flooringIt created unsafe conditions which we would trip over while passingWe communicated this to Sean, from Bob's CarpetInforming him that the original order was wrong which was N, rather than E type moldingSean originally agreed with the installer, letting us know that the length of the order was enough for all three doorwaysSo we agreed to wait for the final install next weekThere was also a mistake by the installer in plumbing which caused a major leak on the kitchen ceiling, which left a large stainWe waited for the scheduling of completionhowever, the supervisor told us that she was not ordering a new moldingI sent the following email:
Sean, this is to infor
A verbal agreement of purchasing carpet for agreed amount of rooms for separate installation dates, room done, when ready for 2nd room, not enough
On April 25, I was in store and picked out carpet and pad and discussed the arrangements with Nick N***He told me he would want to order both rooms at same time because of dye lot and needing a piece of carpet for one room to complete the second roomWithin days (I had returned home)I called to schedule installation of 1st room and closet (waiting for Master Bedroom because of some construction in Master Bath) I gave him my Credit card InformationI never did receive a contract or receiptI believed after our discussion days prior that I purchased carpet for rooms and a closet, the first room was installed on May and I returned on May 17, the first of two rooms was done and the balance of carpet was rolled up in Master as planedFast Forward to August 22, the master bath is now done and the bedroom can be installed
bobs carpetmart sold me wrong underlayment for my armstrong laminate floor and armstrong will not honor year warranty
Armstrong laminate flooring 12/11/boxes of L,sq feet of bobs carpetmart underlayment noise supressor ,m52kpcs,m50kpcs cost was $sales man was MR.cstore number Armstrong flooring has notified me that I do not have a warranty (year ) because I did not use there underlaymentbobs carpetmart sent me, what I believe is a fraudulent letter on photo shopped armstrong stationary, unsigned , stating I do have a warranty .I then sent the letter to armstrong flooring case #XXXXXXXX, ADRIANA A they indicated the letter was not a warranty, and if there was a problem caused by the underlayment therewould be no warrantyBobs carpetmart has this information and will not return phone calls.they have been selling this for years to unknowing customers
Two months and my problems have not been resolvedJob is not finished and damages and problems have not been taken care of I have owned properties and have never worked with a company that was so irresponsible I would not recommend this company to anyone
This place is a joke They quote you one price on day and change it the next I called to get a quote on pieces of grey commercial carpet with hemmed edges for a trade show booth They quoted me $out the door He said he would call when it came in because he couldn't sell me carpet that wasn't in the warehouseHe never called so I called the week followingThe gentleman who answered was extremely rude and ended up quoting me over $more after his failure to call me back as well Buyers beware Shop around as you'll find a better product elsewhere for a better price I did :)
Salesman lack of knowledge led to multiple problemsFrequent contact with store manager and installer over months with no repairs yet
On 11/11/I signed a contract for installation of vinyl plank in bedroom, bath and closet by Bob's Carpet Mart of Bradenton on Manatee AveSalesman Joe Tyson personally inspected the prep work I did and said it was perfect(I had removed old carpet, padding, tack strips and all nail heads and then scraped the floor spotless and I also removed the old linoleum floor in bathroom.) I was told the plank could go under current baseboard and no reason to remove itI did not want "quarter round" in these roomsI was told they would not remove or replace toilet - but that their installer does that for a feeI asked to speak to installer to ensure that would happen but Joe said it was not necessary because they did this all the timeI also asked about a subfloor "padding" being necessary so it wouldn't shift or make slapping noises when you walk sinc
We ordered a carpet from *** Carpet Company d/b/a ***'s Carpet MartThree times they tried to install it and it was wrongWe want our money back
June 30, we ordered a carpet, Shaw So Natural Coral Blush, from *** Carpet Cod/b/a ***'s Carpet, Invoice: XXXXXXWe gave ***'s Carpet a $1,deposit:check number dated June 30, The first time they attempted to install it was July 14thThe pattern would not match up and they took it awayThe second time they attempted to install it was August 11thThe installer installed the carpet backwards, which was not noticed until after the installer left, because the installer took a broom and brushed the nap to hide the fact that the carpet was installed incorrectlyWithin a half hour of the installer leaving I could see the problemI put a stop payment on the final payment in the amount of $2,I called ***'s Carpet Mart and informed them of the problem and the stop paymentI spoke to *** Chaplin the manager of
Armstrong Luxe Plank flooring installed by Bob's while hot after exposure to direct sunlight has now shrunk after acclimating to home, large gaps
We contracted with Bob's on March 19, to install full house flooring of Armstrong Luxe Plank Bob's was unable to manage to deliver the correct flooring, pushing the install date out to April 29, 2016, I had to fly back to FL to be present When I arrived, I immediately noticed the wrong floor had been delivered, and went to the storeThe install was pushed out another two days while they found the correct floor On the install day, a crew arrived, and one worker went to pick up the correct flooring while the others began the underlayment The first worker returned several hours later with our flooring on an open utility trailer exposed to direct sunlight on a very warm day They immediately began installing the floor in the air conditioned house without allowing it to thermally acclimate, Bob's never told me this is required as i
My refund has not been processed
After ordering carpeting for my home and setting up delivery, I provided Bob's Carpet Mart with a 50% depositThe next day I was told they were unable to honor the contract since the carpeting was in production at the millI was told after canceling order I must return to store to sign cancellationEven though Bob's took my deposit on the previous day I would need to wait 7-days for refund.Bob's charged my account on 11-15-and as 12-3-I still have not received my refund
invoice 38973,two different tile & one carpet flooring was orderedThey put the wrong color tile in invoice and neglected to order the second tile
invoice 38973,two different tile & one carpet flooring was orderedThey put the wrong color tile in invoice and neglected to order the second tile
Resulting in wrong placement of tile that is in wrong color and missing the transition tile that was requestedThe original sales rep was Robert H., however with so many issues I started working with store manager NickIt took weeks for the tile order to be delivered to the storeThe sales rep never double checked what he put down for tile coloring and the tile installers never confirmed the tile color upon arrival at the house
After percent of the tile was placed with no grouting I realized it's the wrong color and is missing the transition pieces of tile I had originally orderedI have called the store over times a week for the past two weeks to only be told that Nick the
Thought I was getting a great deal on carpet with a great warrantyTo have my sale closed my salesman told me incorrect warranty and basic infoI had a seam issue firstThat turned into also having tracks of wear and tear that was explained to not happen with this type of carpetOnce I contacted Daniel at the location he kept putting us off to come look at our issuesAfter he did come we heard nothing back and even left many messages with no responseSpoke to Travis there several times and left messages for DanielTravis even looked up our account and told me our seam issue is a installation issue and would be covered due to being under yearsAt one point Daniel called us to say he forgot about our issue but will put in the claimThen yet again we heard nothing and he never returned callsContacted corporate as we had been waiting months and sent in pictures and proof of Stanley steemer cleaning and not able to remove issues and she said she would take care of it1/months later a 3rd company not with Bobs carpet or Mohawk (name of carpet brand) came out to do a reportThey send it in and now mohawk says they wont pay to fix issuesAnd Bobs carpet now left me a voicemail saying its wear and tear and the seam issue is labelled this way now too so if I want it fixed we have to pay more moneyIts been a nonstop issue and we've only had the carpet for less than years