Bobs Service

Dear Mr [redacted] :Your email complaint was received and forwarded to the Franchisee owner of the location you visited Please allow them 3-business days to follow up with you They will be investigating this matter If you wish to contact them directly; you may do so by calling: [redacted] , LLC(207) [redacted] We apologize for any inconvenience this has caused Thank you for contacting us.Warm regards,Maria L.Customer Service Lead800- [redacted]

Dear MsM***,Your complaint was forwarded to our Risk management department to be investigation Once the investigation has been completed, you will receive a follow up call Please call us anytime after the next hours and I can transfer you directly to the Risk management department for a status update Thank you for your valuable feedback,M [redacted] L.Customer Service Lead800-***-***

Dear Revdex.com,It's unfortunate that the owner of the Denny's location has not contacted the guest has requested I have requested a check refund in the amount requested by the guest That check should be received within business days.Thank you for your patience in this matter,*** **Customer Service Associate[redacted]

Dear Mr [redacted] ,Thanks again for your valuable feedback I have forwarded your concern to our IT department Please provide us with some time to help resolve this issue Once this issue is resolved, I will be contacting you I appreciate your patience in this matter.Happy to serve, [redacted] **Lead, Customer Service [redacted]

The guest notified us as well and we sent some compensation and an email apology letter The owner of this Denny's location has been notified and will address the matter and contact the guest within 3-business days.Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]In response to MsWoodard's reply, I have kept thorough records of any correspondence with Denny's and I have supplied copies these records to the Revdex.com in my initial request, therefore, I am disputing any assertions by MsW [redacted] of further contact made outside of the attempts through the Revdex.com to be unfoundedI contacted the Revdex.com in order to assist me because I have not received any further contact from the company nor any compliance with my request for a claim formI called the corporate telephone number in November when the incident happenedI asked that MsW [redacted] send a claim form and supplied my addressI did not receive the claim form that I requested via mail and I have not receive any further correspondence from Denny's or MsW [redacted] by telephone or otherwise since that time and my request for a claim has not been addressed by Denny's or MsW [redacted] throughout my attempts to communicate through the Revdex.com complaint process eitherI did not request the gift card that has been offered by the companyI am requiring compliance for my request for a claim formI do not consider this matter resolved until my request has been met Regards, N [redacted] M***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Again, this communication is respectable, but it is not a resolution The business is requesting time to effect a resolution Okay, but I shouldn't have to respond here to a series of such requests The business should forgo communication unless it is either to report that the problem is fixed or to explain a what has been done that ensures a fix Regards, [redacted]

Dear MrD***, I apologize that you did not receive your online order that you requested to be delivered We do use a 3rd party delivery service to deliver all of our delivery requested orders Your complaint has been forwarded to the Franchisee order to issue you a refund as you have requested Another copy of your complaint was forwarded to our Marketing Department, to make them aware of the delivery service that you paid for, but did not follow through Please provide us with at least 3-business days to investigate this matter and for a follow up call Thank you in advance for your patience in this matterSincerely, M [redacted] L [redacted] Denny's Guest Services, Lead800-***-***

Dear Ms [redacted] ,Thank you for contacting Denny's Corporation regarding your recent visitYour feedback is appreciated and will be used to improve the level of service we provide our guests who dine with usI apologize for both the delay in service and the demeanor of the staff Your comments have been documented and forwarded to the executive members of our leadership team and the franchise owner to address and follow up with youI have requested a refund in thea mount of $ Please allow 5-business days for delivery I understand that this apology and compensation won’t erase your unpleasant experienceIt is my hope that you will give Denny’s the opportunity to make this right I look forward to having you dine with Denny’s again in the near futurePlease contact me with any questions or concerns Sincerely, Maria L [redacted] Customer Service Associate, Lead [redacted]

This is to follon your letter dated February 5, regarding our guest, N [redacted] M [redacted] who visited the Denny's in [redacted] , **.I've been unsuccessful in speaking with MsM [redacted] since she has not returned my calls I'm sending a $gift card to the address she provided.We consider this matter resolved and have closed our files If you need any additional information from please, please advise.Best Regards,C [redacted] W [redacted] Claims Resolution Lead864-***-*** phone864-***-*** fax [redacted] E Main StSpartanburg SC

Dear Ms [redacted] ,Please accept my apologies for the incorrect information that you were provided by a member of the restaurant staff Your complaint has been documented and forwarded to the owner of this Denny's location Our goal is to prevent this problem from happening again In the meantime, I will be mailing you a $gift card that you may use to treat the children.Thank you for your valuable feedback and we hope to serve you soon.Thank you! [redacted] **Customer Service Associate [redacted]

To Whom it May Concern: I have made the management tream for this location aware of this complaint They will be investigating this matter and follow up with the guestI will email the guest an email letter verifying this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have emailed the guest an apology letter I have requested from the guest the exact location that she visited I will also need an order number from her receipt before a refund can be processed Awaiting guest response

I have forwarded the guest complaint to the owner of this Denny's This location will be investigating this matter and following up with the guest within 3-business days.I have email the guest contact information for the Franchisee owner of this location.Thank you! [redacted] **Customer Service Associate800- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me when I actually receive my refund as stated in the resolution proposal per Denny's.
Regards,
*** ***

To Whom it may concern:This complaint was forwarded to our District Manager to investigate and
take corrective action I apologize for the incident that occurred Rest assured, that appropriate action will be taken and a follow up call will be made to Ms***.I appreciate you patience in this matter,*** ***Denny's ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] I do not believe that accepting this will bring about the resolution that I am seekingIn my original consumer complaint with the Revdex.com, I noted that I had asked for the company to provide a claim form and I was not given oneI sought out the Revdex.com so that I could establish communication with the company, that I was not receiving, in order to obtain a claim formIn the response from the company, I have noted that I was not offered nor received a guarantee or definite answer regarding what I am seekingI am hoping that the company will be willing to communicate further with me in a cooperative way so that we will reach a resolution that is both fair and satisfactory
Regards,
N*** M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***; however, because this issue has taken so long to resolve, my mother is not able to receive her refund, as her bank account has since been compromised by fraudulent activityA bit beyond frustrating, to say the leastShe is living solely on Social Security, so $is a lot to spend for herSo here I go again, spending too much time trying to get her money back! Grrrr!
Regards,
C*** C***