Bobs Service

Dear Ms. M[redacted],Your complaint was forwarded to our Risk management department to be investigation.  Once the investigation has been completed, you will receive a follow up call.  Please call us anytime after the next 48 hours and I can transfer you directly to the Risk management...

department for a status update.     Thank you for your valuable feedback,M[redacted] L.Customer Service Lead800-[redacted]

I have emailed the guest an apology letter.  I have requested from the guest the exact location that she visited.  I will also need an order number from her receipt before a refund can be processed.  Awaiting guest response.

This is to follow-up on your letter dated February 5, 2018 regarding our guest, N[redacted] who visited the Denny's in [redacted], **.I've been unsuccessful in speaking with Ms. M[redacted] since she has not returned my calls.  I'm sending a $25 gift card to the address she provided.We consider this matter resolved and have closed our files.   If you need any additional information from please, please advise.Best Regards,C[redacted]Claims Resolution Lead864-[redacted] phone864-[redacted] fax[redacted]203 E Main StSpartanburg SC  29319

To whom it may concern:I have read the guest's complaint and have requested a refund check for the amount indicated by the guest's letter.  It should be mailed out no later than Tuesday of next week and the guest should receive it by the end of next week.I will be mailing the guest an apology...

letter as well.Thank you![redacted]Customer Service Lead[redacted]

Dear Mr. D[redacted], I apologize that you did not receive your online order that you requested to be delivered.  We do use a 3rd party delivery service to deliver all of our delivery requested orders.  Your complaint has been forwarded to the Franchisee order to issue you a refund as you...

have requested.  Another copy of your complaint was forwarded to our Marketing Department, to make them aware of the delivery service that you paid for, but did not follow through.   Please provide us with at least 3-5 business days to investigate this matter and for a follow up call.   Thank you in advance for your patience in this matter. Sincerely, M[redacted] L[redacted]Denny's Guest Services, Lead800-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]In response to Ms. Woodard's reply, I have kept thorough records of any correspondence with Denny's and I have supplied copies these records to the Revdex.com in my initial request, therefore, I am disputing any assertions by Ms. W[redacted] of further contact made outside of the attempts through the Revdex.com to be unfounded. I contacted the Revdex.com in order to assist me because I have not received any further contact from the company nor any compliance with my request for a claim form. I called the corporate telephone number in November 2017 when the incident happened. I asked that Ms. W[redacted] send a claim form and supplied my address. I did not receive the claim form that I requested via mail and I have not receive any further correspondence from Denny's or Ms. W[redacted] by telephone or otherwise since that time and my request for a claim has not been addressed by Denny's or Ms. W[redacted] throughout my attempts to communicate through the Revdex.com complaint process either. I did not request the gift card that has been offered by the company. I am requiring compliance for my request for a claim form. I do not consider this matter resolved until my request has been met.
Regards,
N[redacted]

To Whom it May Concern: I have made the management tream for this location aware of this complaint.  They will be investigating this matter and follow up with the guest. I will email the guest an email letter verifying this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have forwarded the guest complaint to the owner of this Denny's.  This location will be investigating this matter and following up with the guest within 3-5 business days.I have email the guest contact information for the Franchisee owner of this location.Thank you![redacted]Customer Service...

Associate800-[redacted]

Hello, Your response was sent to A[redacted] so that he can contact you as soon as possible.   Thank you!