Bobs Service

To Whom it may concern:I have notified the franchisee owner of her request once more Unfortunately, only the General Manager of this location can issue this refund I would recommend that the guest call the Franchisee owner directly at the number below:*** *** *** ***,
Inc.(510) ***-***A*** Y*** is the ownerIn the meantime, I have emailed them with your Revdex.com letter and updated our report.I sincerely apologize for the delays in getting this credit back to you.Sincerely, M*** L***Denny's Customer Service, Lead800-***-***

I would like for Denny's to AT LEAST apologize for the situation and acknowledge that she was in the wrongThem compensating my meal would be nice as well, none of my family even enjoyed our meal

Dear MrL***,Thank you for contacting Denny's corporation. I am disappointed to hear that you've waited over a month for a refund on a take out order that was not prepared as you requested. I had to get our credit card department involved to resolve this issue. They have
credited your account in the amount of $as of November 30th. Please allow business days for our banks to properly credit your account.Your complaint was forwarded to our upper management team to address and their goal is to prevent this mistake from happening again. Thank you for your patience in this matter,M*** L.Denny's Guest Advocate, Lead800-***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***,I apologize for the long wait in getting your refund back from an online order that you placed. Your request was sent to the franchisee owner to address. I feel that you've waited long enough for a refund and I recommend that you dispute the charges with your bank. I
have notified the owner that you have contacted the Revdex.com and to please issue the credit; but if you wish to allow them an additional 3-business days for the credit to be returned to your account; that is up to you, but please know that the option to go through your bank is available.I sincerely apologize for the inconvenience this has caused you.Regretfully,Maria L***Customer Service Lead800-***

Dear Mr***:I want to apologize to you for not providing the necessary information that you needed in order to redeem your free Build Your Own Grand Slam offer. I will be sending you an email with a code that will enable you to redeem your offer; The code will expire on 2/29. Please
check your email as soon as able.I also wanted to apologize to you for the way you were treated when you picked up your most recent online order. The way you were treated is not acceptable and your complaint has been forwarded to the owner of this location (Franchisee) to address with the staff. Rest assured, that your complaint will be handled appropriately and at the conclusion of our investigation, a follcall will be provided to you.Thank you so very much for your valuable feedback.Take Care,Maria L.Lead, customer service800-***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
G*** L***

To Whom it may concern:MrD*** was issued a full refund, as he requested and mailed (6) breakfast coupons for future visits. MrD*** is aware of this. Case closed on our part.If you have additional questions, please contact us.Sincerely,M*** L***Customer Service Lead800-***-***

Dear Mr. [redacted],Thanks again for your valuable feedback.  I have forwarded your concern to our IT department.  Please provide us with some time to help resolve this issue.  Once this issue is resolved, I will be contacting you.  I appreciate your patience in this matter.Happy to serve,[redacted]Lead, Customer Service[redacted]

Dear Mr. [redacted]:Your email complaint was received and forwarded to the Franchisee owner of the location you visited.  Please allow them 3-5 business days to follow up with you.  They will be investigating this matter.  If you wish to contact them directly; you may do so by...

calling:[redacted], LLC(207) [redacted]We apologize for any inconvenience this has caused.  Thank you for contacting us.Warm regards,Maria L.Customer Service Lead800-[redacted]

Dear Guest,I apologize for the trouble you have been experiencing while trying to complete our survey at www.dennyslistens.com.  I have forwarded your complaint to our IT department to resolve.I will contact you as soon as I hear back from them.Thank you for your time and valuable feedback....

 If there is anything else I can do for you, please feel free to contact me directly at the number below.Take care![redacted]Lead, Customer Service[redacted]

The guest notified us as well and we sent some compensation and an email apology letter.  The owner of this Denny's location has been notified and will address the matter and contact the guest within 3-5 business days.Thank you!

Dear Revdex.com,It's unfortunate that the owner of the Denny's location has not contacted the guest has requested.  I  have requested a check refund in the amount requested by the guest.  That check should be received within 7 business days.Thank you for your patience in this matter,[redacted]...

**Customer Service Associate800[redacted]

I have contacted A[redacted] as suggested by the Revdex.com, and was assured (by A[redacted]) that I would be contacted within the same business day. I am still waiting to hear back...no email...no phone calls...nothing. I will wait until Friday before taking this to small claims court.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if they do contact me back then I will find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted],Please accept my apologies for the incorrect information that you were provided by a member of the restaurant staff.  Your complaint has been documented and forwarded to the owner of this Denny's location.  Our goal is to prevent this problem from happening again....

 In the meantime, I will be mailing you a $15.00 gift card that you may use to treat the children.Thank you for your valuable feedback and we hope to serve you soon.Thank you![redacted]Customer Service Associate[redacted]

Dear Ms. [redacted],Thank you for contacting Denny's Corporation regarding your recent visit. Your feedback is appreciated and will be used to improve the level of service we provide our guests who dine with us. I apologize for both the delay in service and the demeanor of the staff.  Your comments...

have been documented and forwarded to the executive members of our leadership team and the franchise owner to address and follow up with you. I have requested a refund in thea mount of $22.56.  Please allow 5-7 business days for delivery.   I understand that this apology and compensation won’t erase your unpleasant experience. It is my hope that you will give Denny’s the opportunity to make this right.  I look forward to having you dine with Denny’s again in the near future. Please contact me with any questions or concerns.  Sincerely, Maria L[redacted] Customer Service Associate, Lead 800[redacted]

Dear Ms. Y[redacted]:We received your complaint on */**/2017 via email and compensated you in the amount of 60.00 which was mailed on */**/17.  Is there any reason why we would need to re-open a closed case?Thank you in advance,M[redacted] L.Customer Service, Lead800-[redacted]-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Again, this communication is respectable, but it is not a resolution.  The business is requesting time to effect a resolution.  Okay, but I shouldn't have to respond here to a series of such requests.   The business should forgo communication unless it is either to report that the problem is fixed or to explain a what has been done that ensures a fix.
Regards,
[redacted]

My name is [redacted] and I filed a complaint against Denny's on [redacted] on this past Saturday afternoon on March 11, 2017. The complaint reference number is [redacted]. The owner of the establishment has contacted me, apologized, and refunded me $22.49 which was taken from me. I want to cease...

my complaint against Denny's since the owner Steve P[redacted] has resolved my issue with them.