Boch Honda

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I only authorized one inquiry from HondaI also went to to [redacted] the day before and went through the same process and they only applied to one bank as I authorizedThe specific person I dealt with (***) screwed me over and didn't even have the courage to let me know directlyThese inquiry's need to be removed! It is absolutely ridiculousI am not sure why the price I purchased my vehicle has to do with this complaint I just want these unauthorized inquires to be removenThis is not how you do business with peopleI had a great rate already he should have never guaranteed a better rate and then try to make up for it by applying for 4other banks! That is ridiculous! Regards, [redacted]

This customer purchased a pre-owned [redacted] SI (performance vehicle) There is nothing wrong with the suspension on the vehicle and the service dept looked over the vehicle and there were no obvious fluid leaks The customers complaint relates to how the vehicle drives He test drove the vehicle before purchasing it He did his research on this vehicle prior to purchase and knew the vehicle he selected picked was a performance car that is not that easy to find The vehicle has an upgraded suspension that is manufactured by Honda It is not an aftermarket suspension manufactured by a third party We do not plan on swapping out the vehicle's suspension for another suspension The customer sent an email to our service deptfrom another dealership that indicating the vehicle had a Honda sport suspension package The customer not mention any problems with the drivability of the car other than passengers could feel the road ad did not like the way the car rodeThere is nothing wrong with this vehicle We are willing to go over the car again to make sure it meets the manufacturer's specifications and that the suspension is working properly

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] When I bought my Chevy [redacted] from Boch Honda on February 22,it was explained to me and my father that the year 100,mike warranty started on the day the warranty was purchased an expired years or 100,miles after the date it was purchasedCome to find out after it was traded in we were completely lied to at the time of that purchase about the warranty and are now being told the mileage started at miles which means there was only 38,miles on the warranty I was told was for 100,miles No one EVER made myself of my father aware of thisThe amount of repairs covered by the warranty is not relevant in the situation where that is the whole point of purchasing a warranty along with a car you can not tell before purchasing a warranty how many times if any you will need to use it and the amount of money in service has nothing to do with the information given at the time of purchase Also at the time I purchased my CRV on August 26,I was NEVER offered the reinstall warrantyI had no idea what it was when a month and a half after my purchase I finally received my paperwork and looked it over and was shocked to see a $charge for something that I was not aware ofI requested the bumper to bumper warranty and was only told about the tire and rim warranty and I have a witness to that as well that will agree a paint and seat warranty was NEVER offered or explainedIf I was I would not have purchased itAfter waiting over an hour with children one who is disabled and in a wheel chair to sit down with the financial department I signed the papers that were given me never once thinking I would be signing a paper that I was not explained what it was for and being charged extra money for something I was never offered and would not have wanted and after expressing I needed my monthly payments as low as possible so I could afford themIt is horrible customer serviceI also have called multiple times and emailed multiple times and never received any return phone calls from all the messages I have leftI received an email response once and was told I would get a phone call from someone and never didI will never buy another car from the scamming con artists at Boch Honda who completely took advantage of me not once but come to find out twice Regards [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still have not received reimbursement in the amount of $2,from Boch Honda Boch Honda claims they sent a check to [redacted] but I have no way of tracking or substantiating this claim and I have not received credit on my [redacted] account I spoke with [redacted] and they were not able to track a payment from Boch Honda I spent a significant amount of time trying to discuss this issue with Boch Honda on May 4th After requesting to talk to an actual person instead of being put to voicemail, I was connected directly to another customer This happened twice! When I was finally connected to the Finance Director, I was told that I had been leaving messages for a person who doesn't work there for months and that the new Finance Director does not have a voicemail box When I finally spoke with the Finance Director, he was very pleasant and promised this would be resolved However this issue has not been resolved yet Regards, [redacted]

What a lie my friend I tried to fix problem .are you serious .I dm not black mailingI said I will write on social media which I did and I will .you take money from people doing nothing.pay dollars and I want free battery .right dollar is nothing.all month battery was fine .suddenly it s not .if theg would take care of problem .battery would be be Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear Revdex.com, Thank you for bringing this to our attentionI will look into this complaint today and respond back to you by the end of day

I am pulling information and will review with the business office asapApologies for any delayI am not aware of this customer concern but will determine resolve immediately

According to the General Manager, a check has been forwarded to the customer this week Please keep us apprised of any other issues the customer may have concerning this matter ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [No update has been provided by the business since 12/14/2017] Regards, [redacted] ***

Both service manager, [redacted] , and myself, the customer relations manager, [redacted] ***, have spoken with this customer at lengthVehicle was jump started by [redacted] multiple timesThe [redacted] representatives reported the battery was fineCustomer and a his 'mechanic friend' attempted to fix the hood latch themselvesUnsuccessfullyWe checked the battery multiple times and it passed inspectionWe could not recommend replacing a battery that did not fail the readingsThe only problem diagnosed was the hood latchWith his authorization, we replaced the latchBoch [redacted] waved the additional diagnosis charges associated with the vehicle losing powerUltimately it was recommended to replace the batteryThe vehicle has 54,miles on it and the customer bascially informed us that unless we give him the battery or he would blast us on every social media outlet or any other outlet availableHe has already posted very negative comments on our [redacted] page and based on this action I am assuming he will continue to exhaust as many channels as possible to blackmail us to replace a battery on his vehicle for no chargeHis vehicle is out of factory warrantyIt is a battery and very much considered a wear and tear item

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The information provided in Boch's response is _incorrect_Boch stated that they “ pulled a [redacted] which reflected a recent visit at [redacted] addressing an 'Anti-theft/keyless device/alarm' “This information is incorrect [redacted] has never touched the car's power lock control system and the alarm is the original one that came with the car from Boch [redacted] should check its facts and information sourcesThis [redacted] report is not even applicable to the main matter of this complainBoch's response states that “...this may be the “elsewhere” facility the customer refers to on the Line A.”Again, this is incorrectBoch's sales representative was shown the invoice from “Weymouth ***” and I described the history of the work that they had performed on the car's external lock over a year go, which is the reason I brought the car to Boch [redacted] this timeI explained to the sales representative the two issues (driver's external lock “frozen” in the driver's front door and power lock control issue with the passenger's front doorPlease refer to the details in the original complaint.) The rest of the power lock controls in the car were working properly and could be controlled from the power lock controls from the driver's front doorWhen Boch fixed the external lock in the driver's front door, either they didn’t do it properly or broke the _power lock control of the driver's front door_ which controls the power lock controls of the left and right back doorsSo the driver (myself) can no longer control the power lock of the left back door through the driver's power control systemThis was working correctly and demonstrated when the car was delivered to Boch to investigate (both front door issues) and repair (only driver's door.) I also requested a remote key as part of this serviceThere were two matters in the complainThe first is the main matter described aboveBoch's response regarding this matter is unacceptableWhy would I want to take my car to the same place that damaged my car? Why would I want to let them touch my car again when they are _not_ letting me see the actual inspection/repairs? They drive the car into their basement garage where their customers cannot see the actual inspection/repair because there are no windows or glass panelsWhy so secretive? Why not more openness? What are they hiding? I'm put to a disadvantage because I'm not there to see itThat's not a fair or reasonable compromiseThe second matter is how I was mistreated by the service managerThis is unacceptable and the details were provided in the original complainBoch should discipline the service managerHe should have shared his nameEven if he didn't agree with my complain, he should have recorded it and investigated it thenI also didn't appreciate his aggressiveness and rudenessCustomers should not be treated in such a poor wayI'm going to have to take my complain to [redacted] Corporate and social media Regards, [redacted]

Customer came in and bought a new vehicle from us and traded a vehicle at the same time. When customer sat with the Business manger she was offered a few product at this point she selected 3 items. A service contract, tire and wheel and paint and fabric protection. She signed... an acceptance form and a purchase and sale acknowledging she purchased the additional protection. I have attached documents that customer signed. Customer is also upset about her refund to her warranty that she canceled from her previous vehicle. The refund is a prorated amount that is calculated by the service contract provider. We did make a mistake on our end and sent her a check for 702 when it was supposed to be 802. As soon as she notified us we had a check cut for 100 immediately to her. I know customer is not happy with the amount but that is not up too us at Boch Honda. She paid 2389 for her service contracted that paid out 6815 in claims. I have attached her service contracted history also.

The Revdex.com complaint was reviewed and the service manager who spoke with Mr*** last night was contacted. The repair order/customer invoice was reviewed and indicated the following: Line A on the invoice: Driver’s door lock cylinder is binding, wont unlock, had lock
cylinder done elsewhere not too long ago.Line B on the invoice: Customer states front door locks do not seem to work at all, check and advise.Line C on the invoice: Customer may want new master key, once other concerns are addressed.Diagnostic time authorized $120.00.We provided the customer with an estimate for line A to have the door lock removed and recoded $285.95. The customer authorized the repairs and we proceeded.We provided the customer with an estimate for line B to repair the passenger door lock, to replace the right front door lock actuator $Customer declined these repairs.We provided the customer with an estimate for line C to replace the key $The Customer authorized these repairs.Customer paid a total of $for all repairs which included the diagnostic time and the additional keyThe repairs to the driver’s door only was $285.95+tax.Upon completion of the vehicle the customer reported that the driver’s rear door was not working. The service manager, *** ***, spoke with the customer indicting that at no time did we work on diagnosing any condition on the rear doors, therefore the technician did not access or remove the door panel of the left rear door.Upon investigating the history of the vehicle, we were able to confirm that this vehicle has not been seen by our service team since August 2, 2008. At that time, an interior trim piece that was replacedWe also pulled a *** which reflected a recent visit at *** *** * *** addressing an “Anti-theft/keyless device/alarm that was installed”This may be the “elsewhere” facility the customer refers to on the Line A description documented on the workorder#***.We propose that the customer bring his vehicle in so that the work we performed can be reviewed. We will check to make sure that the master switch contact in the drivers door. We warranty our repairs for 12months/12,miles. The service deptcan be contacted directly at ***, ask for ***

The customer authorized the company to run a credit report. The customer was using a *** quote to purchase the car which means that it will take an aggressive rate to beat the rate in the quote. THh company approached banks on this matter due to the aggressive rate and four of the
banks from what I understand initiated a credit report check to engage in the process. The banks run the credit report as a mere protocol of the lending process. Unfortuantely, the checks by the banks show up on the cridit report. I understand why the customer is questioning this matter and I am sorry that what trasnpired could be a detriment to the cuistomer's own lending activities with regard to tuition. The company only tried to do its best for the customer but in the end upset the customer. This was intended. Again, we apologize

Mr*** should have received a working DVD player when he purchased his vehicle. For this reason we will order the necessary part and repair the unit to get it working as was expected. We hope this matter has not inconvenienced Mr*** to any extent and at the present time we
cannot determine how long this repair and part shipment will take but weask for his patience. Thank you for the opportunity to correct this situation

The General Manager indicates that the custoemer is a good service customer with an older vehicle prone to repairsThe dealership replaced tires in May 2016, due to wear. On 7/13/16, the car was towed in for a misfire and spark plugswere replaced spark plugs along with
a coi. THe warning light was off until 8/13/2016, when one of two catalytic convertors for a specific code was replaced on8/15/2015. The warning light returned for remaining catalytic convertorThe vehicle cannot test or trigger the light on the 2nd convertor with the light on for the first The dealerhsip has offered sound diagnostics and advise to the customer and the frustration of the client is based on driving an older vehicle that requires more repairs, hence her decision to purchase a new car

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Boch Honda did honor the advertisement that listed “DVD Rear Entertainment” under the vehicle features and the promise to repair all issues in the Warranty window and they replaced the broken DVD playerNot sure why this could not have been resolved without the Revdex.com.Regards,
*** ***

We apologize to the BB and the customer for not providing a timely resposne to this complaint. The customeer's vehicle was brought to the dealership on three occasions. The first occasion at 52,miles, was on or about July 19, for a complaint that the brakes were hanging up
when allowing the vehicle to roll. A valve was replaced at not cost to the customer and the problem was resolved. On July 21, 2016, at 52,miles, the customer returned to the dealership for an inspection sticker at a cost of $35.00. The third visit was on 7/28/at 53,miles when the usttomer reported there was a jerking feeling that could be felt when sitting at an idle and that the vehicle seemed to jump forward. THe vehicle was test driven and it was learned that there was an additional quart of transmission fluid in the car. The fluid level was properly set and the problem was resolved. This vehicle does not qualify for lemon law status and there are no apparent lingering defects or safety defects requiring multiple visits for a recurring issue with this pre-owed vehicle. To date the vehicle from its last service visit has not been returned to the dealership and the dealershp finds no need to replace the vehicle for the customer

Mr*** received his refund that dayAttached is a copy of his refund that he signed for

Dear Revdex.com, Thank you for bringing this to our attention. I will look into this complaint today and respond back to you by the end of day.