Boch Honda

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
BOCH did not make an honest attempt to offer a fair and reasonable solution. An acceptable solution is a compromise that's acceptable to both parties. Their proposed solution is a one sided solution that only benefits BOCH. Why would I take my car to the same place that damaged my car and treated me poorly? This is unacceptable.  I will take my complain and concerns to [redacted] Corporate and social media. I encourage BOCH to train their service managers to be more respectful, offer their names during discussions so they can be identified, really listen to customer's complains and record them during the initial complain incident at their facility so they can be investigated, allow costumers to see the repairs for their cars through glass panels or  through cameras (such as closed-circuit television) installed in their service and repair shops. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I only authorized one inquiry from Honda. I also went to to [redacted] the day before and went through the same process and they only applied to one bank as I authorized. The specific person I dealt with ([redacted]) screwed me over and didn't even have the courage to let me know directly. These inquiry's need to be removed! It is absolutely ridiculous. I am not sure why the price I purchased my vehicle has to do with this complaint I just want these unauthorized inquires to be removen. This is not how you do business with people. I had a great rate already he should have never guaranteed a better rate and then try to make up for it by applying for 4other banks! That is ridiculous! 
Regards,
[redacted]

We extend a 12 month / 12,000 mile warranty on our repairs. I personally welcome the opportunity to inspect the condition present with respect to the rear driver’s door. We did confirm that the door lock cylinder was originally replaced at Weymouth [redacted] in April 2014 @ 106,120 miles (current miles 136,596).  While we offer our sincere apologies as this repair is not reflected in the [redacted] supporting details.  We do not believe the design nor size of our building has anything to do with any intention to deceive the customer. The fact that we have two floors of service bays is irrelevant. The store was a purposely constructed to have the facility large enough to address as many customer needs as possible in response to the customer's inquiries, “Why so secretive? Why not more openness? What are they hiding? I'm put to a disadvantage because I'm not there to see it. That's not a fair or reasonable compromise.” We do not mask our efforts to repair vehicles. Again, we would be happy to guide Mr. [redacted] through the process and look forward to speaking with him directly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...

concerns in reference to complaint # [redacted].. 
[No update has been provided by the business since 12/14/2017]
Regards,
[redacted]

Customer came in and bought  a new vehicle from us and traded a vehicle at the same time.  When customer sat with the Business manger she was offered a few product at this point she selected 3 items.  A service contract, tire and wheel and paint and fabric protection.  She signed...

an acceptance form and a purchase and sale acknowledging she purchased the additional protection. I have attached documents that customer signed. Customer is also upset about her refund to her warranty that she canceled from her previous vehicle.  The refund is a prorated amount that is calculated by the service contract provider. We did make a mistake on our end and sent her a check for 702 when it was supposed to be 802.  As soon as she notified us we had a check cut for 100 immediately to her.  I know customer is not happy with the amount but that is not up too us at Boch Honda.  She paid 2389 for her service contracted that paid out 6815 in claims.  I have attached her service contracted history also.

According to the General Manager, a check has been forwarded to the customer this week.  Please keep us apprised of any other issues the customer may have concerning this matter.  [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I still have not received reimbursement in the amount of $2,300 from Boch Honda.  Boch Honda claims they sent a check to [redacted] but I have no way of tracking or substantiating this claim and I have not received credit on my [redacted] account.  I spoke with [redacted] and they were not able to track a payment from Boch Honda.  I spent a significant amount of time trying to discuss this issue with Boch Honda on May 4th.  After requesting to talk to an actual person instead of being put to voicemail, I was connected directly to another customer.  This happened twice!  When I was finally connected to the Finance Director, I was told that I had been leaving messages for a person who doesn't work there for months and that the new Finance Director does not have a voicemail box.  When I finally spoke with the Finance Director, he was very pleasant and promised this would be resolved.  However this issue has not been resolved yet.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This is the first I was ever told that the vehicle is old and prone to repairs. Service advisors stressed that the car will go 300,000 miles-it made it 152,000 which is good but I feel a refund for the catalytic converter is necessary. I understand the computer diagnoses problems but why was the rear one not checked prior to replacing the front one. had I known 2 were going to be necessary within 48 hours of each other I would not have replaced the front one.
Regards,
[redacted]

I am pulling information and will review with the business office asap. Apologies for any delay. I am not aware of this customer concern but will determine resolve immediately.

This customer purchased a pre-owned [redacted] SI (performance vehicle).  There is nothing wrong with the suspension on the vehicle and the service dept.  looked over the vehicle and there were no obvious fluid leaks.  The customers complaint relates to how the vehicle...

drives.  He test drove the vehicle before purchasing it.  He did his research on this vehicle prior to purchase and knew the vehicle he selected picked was a performance car that is not that easy to find.  The vehicle has an upgraded suspension that is manufactured by Honda.  It is not an aftermarket suspension manufactured by a third party.  We do not plan on swapping out the vehicle's suspension for another suspension.  The customer sent an email to our service dept. from another dealership  that indicating the vehicle had a Honda sport suspension package.  The customer not mention any problems with the drivability of the car other than passengers could feel the road ad did not like the way the car rode. There is nothing wrong with this vehicle.  We are willing to go over the car again to make sure it meets the manufacturer's specifications and that the suspension is working properly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
When I bought my Chevy [redacted] from Boch Honda on February 22,2015 it was explained to me and my father that the 10 year 100,00 mike warranty started on the day the warranty was purchased an expired 10 years or 100,000 miles after the date it was purchased. Come to find out after it was traded in we were completely lied to at the time of that purchase about the warranty and are now being told the mileage started at 0 miles which means there was only 38,000 miles on the warranty I was told was for 100,000 miles.  No one EVER made myself of my father aware of this. The amount of repairs covered by the warranty is not relevant in the situation where that is the whole point of purchasing a warranty along with a car you can not tell before purchasing a warranty how many times if any you will need to use it and the amount of money in service has nothing to do with the false information given at the time of purchase.  Also at the time I purchased my CRV on August 26,2017 I was NEVER offered the reinstall warranty. I had no idea what it was when a month and a half after my purchase I finally received my paperwork and looked it over and was shocked to see a $595 charge for something that I was not aware of. I requested the bumper to bumper warranty and was only told about the tire and rim warranty and I have a witness to that as well that will agree a paint and seat warranty was NEVER offered or explained. If I was I would not have purchased it. After waiting over an hour with 2 children one who is disabled and in a wheel chair to sit down with the financial department I signed the papers that were given me never once thinking I would be signing a paper that I was not explained what it was for and being charged extra money for something I was never offered and would not have wanted and after expressing I needed my monthly payments as low as possible so I could afford them. It is horrible customer service. I also have called multiple times and emailed multiple times and never received any return phone calls from all the messages I have left. I received an email response once and was told I would get a phone call from someone and never did. I will never buy another car from the scamming con artists at Boch Honda who completely took advantage of me not once but come to find out twice.  
Regards 
[redacted]

The $2300 for the warranty cancellation has been posted to [redacted]'s account which has been confirmeed by [redacted] on 5/17.   She should see it on her account.  Apparently someone at [redacted] spelled the name incorrectly.  Please let us know if additional corrective action is needed.

It is most unfortunate that the Company did not respond promptly to the customer's inquiries on this matter.   For this we apologize.   With regard to the refund, a check in the amount of $2300.00 was issued to [redacted], the lender, in December and [redacted]...

[redacted] cashed the check in January 2017.  [redacted] is in first position to receive the check as they possess a lien on the vehicle. The customer should able to see the amount of the check posted to her [redacted] account (statement) as it is believed it should be posted by now.  If there is a problem going forward please contact us through this channel and we will do our best to assist the customer.  I hope this response is satisfactory to the customer.

Both service manager, [redacted], and myself, the customer relations manager, [redacted], have spoken with this customer at length. Vehicle was jump started by [redacted] multiple times. The [redacted] representatives reported the battery was fine. Customer and a his 'mechanic friend'...

attempted to fix the hood latch themselves. Unsuccessfully. We checked the battery multiple times and it passed inspection. We could not recommend replacing a battery that did not fail the readings. The only problem diagnosed was the hood latch. With his authorization, we replaced the latch. Boch [redacted] waved the additional diagnosis charges associated with the vehicle losing power. Ultimately it was recommended to replace the battery. The vehicle has 54,486 miles on it and the customer bascially informed us that unless we give him the battery or he would blast us on every social media outlet or any other outlet available. He has already posted very negative comments on our [redacted] page and based on this action I am assuming he will continue to exhaust as many channels as possible to blackmail us to replace a battery on his vehicle for no charge. His vehicle is out of factory warranty. It is a battery and very much considered a wear and tear item.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The information provided in Boch's response is _incorrect_. Boch stated that they “… pulled a [redacted] which reflected a recent visit at [redacted] addressing an 'Anti-theft/keyless device/alarm' “. This information is incorrect. [redacted] has never touched the car's power lock control system and the alarm is the original one that came with the car from Boch. [redacted] should check its facts and information sources. This [redacted] report is not even applicable to the main matter of this complain. Boch's response states that “...this may be the “elsewhere” facility the customer refers to on the Line A.”. Again, this is incorrect. Boch's sales representative was shown the invoice from “Weymouth [redacted]” and I described the history of the work that they had performed on the car's external lock over a year go, which is the reason I brought the car to Boch [redacted] this time. I explained to the sales representative the two issues (driver's external lock “frozen” in the driver's front door and power lock control issue with the passenger's front door. Please refer to the details in the original complaint.) The rest of the power lock controls in the car were working properly and could be controlled from the power lock controls from the driver's front door. When Boch fixed the external lock in the driver's front door, either they didn’t do it properly or broke the _power lock control of the driver's front door_ which controls the power lock controls of the left and right back doors. So the driver (myself) can no longer control the power lock of the left back door through the driver's power control system. This was working correctly and demonstrated when the car was delivered to Boch to investigate (both front door issues) and repair (only driver's door.) I also requested a remote key as part of this service. There were two matters in the complain. The first is the main matter described above. Boch's response regarding this matter is unacceptable. Why would I want to take my car to the same place that damaged my car? Why would I want to let them touch my car again when they are _not_ letting me see the actual inspection/repairs? They drive the car into their basement garage where their customers cannot see the actual inspection/repair because there are no windows or glass panels. Why so secretive? Why not more openness? What are they hiding? I'm put to a disadvantage because I'm not there to see it. That's not a fair or reasonable compromise. The second matter is how I was mistreated by the service manager. This is unacceptable and the details were provided in the original complain. Boch should discipline the service manager. He should have shared his name. Even if he didn't agree with my complain, he should have recorded it and investigated it then. I also didn't appreciate his aggressiveness and rudeness. Customers should not be treated in such a poor way. I'm going to have to take my complain to [redacted] Corporate and social media.
Regards,[redacted]

Customer inquired through [redacted]. One for a [redacted] hatchback  EX  and a EXL with navigation. We quoted customer 2017 EX  Hatchback for $20,254. Customer was also quoted $22,518 for EXL with navigation.  We sent the customer the quotes and he ask for another quote for...

an EXL.  At that point my Internet specialist with the back and forth made a mistake and quoted the same price of an EX for and EXL Nav.  Clearly if you follow the email you will see it was an honest mistake.  Customer came in and we explained to him that we made a mistake on the quote and we could not do that price.  We proceed and offered him and the best price on an EXL NAV at wish he agreed and made the deal.  Customer signed all documents with no issues. As we finalized the deal with customer we submitted an application for a automotive loan to our lenders.  He was approved and we printed his bank contracted and purchase and sale wish he signed and took delivery of the vehicle. Next day we receive a call requesting to re-negotiate his deal.  We explained to him we offered him the best deal that we can the day he was in the dealership.  Customer at  that point was upset and sent out this complaint.

customer was contacted  on 7/7/15 to review the concern. reviewed conversation from previous day that an oil change and a brake light bulb could not have damaged the sliding door cable. reminded customer that the cable was BOTH rusted and frayed. since the vehicle is out of warranty, offer of...

$150.00 deductable to repair the doors. customer persisted that they did not want to pay any money. upon further conversation, I pulled a car fax identifing that the vehicle had infact been in a collision out of state on the pass side rear area. customre was asked if the vehicle was ever involved in an accident, to which the husband replied no, I reviewed the carfax findings with the customer. they 'then' remembered being in an accident out of state. after further discussion it, the offer still remained to assist in the repairs even though it would be considered a supplement repair to their insurance claim that had been closed for some time. customer came in on 7/8/15 and the door was repaired. the only reason this complaint was still open was that it was left with the customer that she would update the Revdex.com that the situation was resolved to her satisfaction. called customer today 7/31/15, she asked me to update the complaint instead.

What a lie my friend I tried to fix problem .are you serious .I dm not black mailing. I said I will write on social media which I did and I will .you take money from people doing nothing.pay 600 dollars and I want free battery .right 600 dollar is nothing.all month battery was fine .suddenly it s not .if theg would take care of problem .battery would be be .
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize for the delayed response from Boch Honda.  We will be sending a refund check to the customer immediately.  In addition to the $200, our finance dept. charged $75 in the deal for
registration fees & collected too much sales tax.  the amount of the check...

will be $302.93.  Please contact my office at [redacted] if there are any questions.   Thank you.  [redacted]

To whom it may concern: The Revdex.com Complaint forum is a wonderful way for customers to resolve issues with local business in Massachusetts.  Over the years we have used this forum and worked with the Revdex.com to resolve customer issues.  I do not find the Revdex.com forum...

as a means of punishing retailers, especially for circumstances that could be beyond the retailer's control. In this instance, it is most unfortunate that the vehicle after being ordered/purchases, did not arrive at the dealership.  Here is the following timeline for what transpired according to the Company's customer relations manager:             ·         March 30th-Customer purchased an incoming [redacted], with the understanding that it may take up to two weeks for delivery.·         April 5th- Customer was provided with a rental for the inconvenience at no charge.·         April 10th- Customer contacted concerning this situation. The Company tried to locate another vehicle for the customer's choosing. 3       vehicles were found, however those dealerships were in the same situation where the vehicle had not arrived at those dealerships yet.·         April 17th- Customer called Miss [redacted] to inform her we had not received her vehicle as of yet. ·         April 18th- Customer came into the dealership. She returned the rental. The deal was cancelled and the customer was returned her full       deposit and given back her plates.  This is an unfortunate situation.  We are willing to continue to try to obtain a vehicle of her choosing.  The dealership did have the title but did not have the car which was being delivered from Mexico where the vehicle was manufactured.  We are not prepared to honor the customer's request to pay a penalty for her inconvenience for which we again apologize.