Bonanza.com

This account was permanently suspended due to selling prohibited items and cannot be reinstatedOur policy can be reviewed here:? http://www.bonanza.com/site_help/general_selling/prohibited_items
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Any open transactions can be viewed on PayPalPayPal also provides you a way to
communicate with your buyers.?
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Bonanza has a firm policy on selling prohibited items

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry for the negative experienceThis account was permanently suspended due to Infringement violations and also chargeback of seller feesThe account is permanently closed and cannot be reinstated.? If you are interested in moving to another marketplace, we recommend [redacted] and [redacted].We
sincerely apologize for any inconvenience this may have caused you?

We are so sorry to hear that your transaction with this seller has not been fulfilled by the seller? The seller "***" has been permanently suspended from Bonanza due to non delivery of items and non communication of order details to buyers? Based on the activity on their account,
we believe that they are acting in a fraudulent way? Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site? We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund? If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund? Here is a link to the *** dispute process: ? https://***Here is also ***'s phone number: ? (***) ***-***If you need additional assistance, please contact us at ***@bonanza.com

We are sorry to hear of your negative experience with a 3rd party sellerThe Bonanza platform is designed to bring buyers and sellers together to facilitate transactionsWhen you purchase on Bonanza you are purchasing directly from that seller, and also paying them directlyBonanza does not have
a hand in the financial transaction, nor do we ship items.? We had a look at your order and also the email communications sent to our support team and it appears that the seller sent the item to you, but the address that was provided may have been incorrect, hence why the package could not be deliveredIt appears that you have filed a dispute with *** (that would be the next step we would have suggested) and that a refund is in process if it has not already been refunded.If you need further assistance or information that will assist you with the seller directly refunding you via *** please do let us knowMoving forward, we would suggest that you review the shipping address you have on file with *** as this may be an issue with future transactions*** will only insure a seller if they ship to the address that is confirmed on ***In many instances, buyers have an older address on *** and that may be the root of the troubleWe hope that helps

We are sorry for your not so good experienceHere is a link to the listing that you purchased:? https://www.bonanza.com/listings/[redacted]-Flea-Tick-Collar-for-Large-Dogs-abov...⇄ does not sell or ship itemsWe provide a platform for buyers and
sellers to come together and transactWhen you made your purchase, you purchased it directly from the seller, and paid them directlySo the only parties that can offer a refund are the seller, [redacted], or your credit card/bank that is attached to your transactionPlease let us know what information we can provide you that will assist you with filing a dispute with your bank/credit card company.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

We are sorry to hear about your negative experience with a seller that uses the Bonanza platformBonanza does not accept payments for goods, nor do we warehouse itemsYou purchased the item directly from a 3rd party seller using PayPalIf the seller is not willing to issue a refund, then your
next step would be to file a dispute with PayPalPayPal offers an excellent buyer protection program and allows shoppers up to days to file a dispute.? You can contact PayPal directly at 1-888-221-or 1-866-888-4178? If you need additional assistance that will help with you filing the dispute on PayPal please do let us know

We are sorry to hear that this seller did not deliver the item you ordered from them? The seller "***" has been permanently suspended from Bonanza due to non delivery of items? Based on the activity on their account, we believe that they are acting in a fraudulent way? Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site? We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund? If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund? Here is a link to the *** dispute process: ? https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: ? * *** ***
Can you please follow up with us and let us know how the claim with *** goes? ? Thank you very much

Complaint: [redacted]I am rejecting this response because:? Even with? the attached? receipt PayPal can't seem to find this transaction.? I'm done!? It is ridiculous how Bonanza conducts business.? Future customers of this site should be warned this site is a scam.Sincerely,[redacted]

Complaint: ***
I am rejecting this response because:I sent emails to seller already with no response and bonanza knows thisSincerely,*** ***

Sorry for the negative experience with this sellerWhen we viewed the transaction we see that the seller has issued a refund? Please use the following PayPal refund notification so you can confirm this on your sideIf you find otherwise, please let us know
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Kind
regards
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Transaction ID:? 37058185?
Sold on:? 12/15/15?
Current status:? Complete?
Admin info
Dec 05:26: Received? Refunded: refund? notification for? $-42.00?
PayPal transaction #[redacted]
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Complaint: [redacted]
I am rejecting this response because: this is a generic response from the companyI received this same email from them with their "advice" to go to PayPal to resolve my issueThey offer nothing in return or assurance that they will see to this mishap themselvesThey pawn it off into another companyThank the gods I'm anpaypal member but for those who pay as a guest to PayPal may not receive funds back easily if at all.?

Complaint: [redacted]I am rejecting this response because: I am responding with information requested.?
Seller: Whiz Bang Electronics
items Number: [redacted]
email: [redacted]@yahoo.comSincerely,[redacted]

Hello [redacted]We are sorry to hear of your not so good experience with this seller? We sincerely appreciate you letting us know so that we are able to prevent them from selling such items to other unsuspecting buyers? We will address their account immediately and make sure that is the
case.We would highly recommend that you file a dispute with [redacted] as soon as possible? Doing so will protect your investment and also will ensure your purchase is refunded per the [redacted] buyer protection program.? Here is a link to the [redacted] dispute process: ? https://www.[redacted].com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also [redacted]'s phone number:? ? [redacted]Can you please follow up with us and let us know how things pan out with respect to the dispute on [redacted]? ? Keep us posted if you need any additional information too.Kind regards

Hi [redacted],
We are glad to hear that you are in contact with our support teamIt very well could be that you have contacted us directly in which case we would have your contact informationHowever in order to link the two (Your Revdex.com communication and your Bonanza communication), we would need to have your user name or the registered email address used on our site
Thank you

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://tinyurl.com/BonanzaUserAgreement)? We apologize that we are unable to provide further details
about the other account(s) involved with this action? In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct? We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processed? It is our policy not to notify other users of our suspensions when possible? We strive to keep this matter as private as possible to preserve your reputation on Bonanza.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers? eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you?

We are sorry to hear of your not so good experience with this transactionThe seller from your transaction has not responded to our requests to resolve this complaint so we have removed them from Bonanza? We would ***Highly*** recommend that you contact *** as soon as possible and file a
dispute so you can get a refund? If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund? Here is a link to the *** dispute process: ? https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

? Complaint: [redacted]I am rejecting this response because this is the same stock response that provides no actual resolution other than they claim they have the right to delete my account at any time? While I understand their claim and position? I dispute their claim that this was any kind of user "agreement." ? An agreement requires both parties to have come together in a joint idea? This is a weird interpretation of their User Policy, not an agreement? At the very least, Bonanza.com is responsible for refunding the money that was in my shipping accounts and avoiding slandering my name to my customers? Please respond for what the plan is to address this.I am sick of the same stock responses I keep receiving from Bonanza.com that do not actually address the complaints raised and the questions asked.Sincerely,[redacted]

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I contacted [redacted], filed a claim and their going to ensure I get a refund for the product I did not receive
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I still think the seller should be investigated
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Thank you,
[redacted]
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