Bonanza.com

Hi [redacted], We show a total of 4 Turbo Traffic packs purchased in the life span of your account. The most recent Turbo Traffic purchase was on 3/2/2017. That Turbo Traffic pack was not fully used, so we were able to refund you $ 6.37 (Please see the screen shot for proof of this). Currently you...

have no Turbo Traffic live on your account. If you would like to purchase more, please do visit your advertising page to do so.Keep in mind with any advertising, the items you are advertising are very high adword bidding terms. "Amazon Fire TV" is a term that is very expensive to advertise in Google Adwords so you are not going to be able to get very much traction due to other users who are willing to pay top dollar for such search terms (like Amazon.com).

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, with the exception that if the seller does not comply, than it will require bonanza to intervene. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Once again you leave out the fact according to your own website message you were not advertising my listings. I could care less about selling on your site. I don't know why you're harping on that. You're nothing but a bunch of liars. Do you deny such a message was added every time I logged on that read advertising was suspended but would resume when I add a credit card on file?  Will you perjure yourself in a courtroom after I subpoena your server records?  You've already threatened me with a collection agency. I violated no terms of service. I simply do not agree with your unscrupulous method of billing. You advertised to me that you stopped advertising in September. By insisting I pay premium fees on top of regular fees is false advertising. Do you still deny this message was added to my account?  Will records go missing like [redacted] emails?  You've got some nerve carrying on a charade like this. You know damn straight what I'm talking about. Sincerely,[redacted]

Hi [redacted]Sorry for the not so good experience with your transaction.  It is against Bonanza's policy (and the law) to sell counterfeit goods.  http://www.bonanza.com/site_help/general/prohibited_items  Per our user agreement, this seller has been permanently removed from...

Bonanza, http://www.bonanza.com/site_help/user_agreement[redacted] also has an account on Bonanza and personally removes such items from our site and takes direct action with offenders.  We will be sure to direct them to this seller as well.  Sorry that you had to go through such measures to report this user.  Thank you for taking the time to make Bonanza better for all.

Sorry for the negative experience with this seller. When we viewed the transaction we see that the seller has issued a refund.  Please use the following PayPal refund notification so you can confirm this on your side. If you find otherwise, please let us know.
 
Kind...

regards.
 
 
 
Transaction ID: 37058185 
Sold on: 12/15/15 
Current status: Complete 
Admin info
23 Dec 05:26: Received Refunded: refund notification for $-42.00 
PayPal transaction #[redacted]

Sorry for your negative experience with this Bonanza seller.Bonanza does not offer live phone support nor do we have a phone number that is staffed by customer service or a live person. You will need to contact the seller directly about this. Our system created a private account for you so that you...

can log in and send messages to sellers, check on the status of your shipments, and even leave feedback for your purchases.You should have received an email (check your spam folder) that includes a password to log in to your account (if not, you can request a new password from the log in page).  Once you are logged in you can visit your "My Bonanza" page:Click the "My Bonanza" link (upper left-hand side of page)Click "Purchases" in the navigation ribbon on the left side of the pageClick "Purchased"You will then be able to view your transaction. Clicking on the seller's name will take you to their profile page where you can send them an email and inquire about shipping, etc. If the seller happens to be online you can send them an Instant Message (aka Quick-Text) and also use their "Live Booth Chat" window to communicate in real time.Let us know if you have any questions and thanks for shopping at Bonanza!Thanks,

We are sorry that we are unable to reinstate your account. You should be able to review your orders via [redacted] which is how the buyers paid you. You should also be able to communicate with your buyers via [redacted]. If you are interested in moving to another marketplace, we recommend [redacted].com or...

[redacted].com, both of which have strong monthly traffic and a good base of buyers and sellers.  [redacted].net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you.

We apologize for the negative experience. The amount in question relates to a fee for the Background Burner that you signed up to use. The trial converts to a membership once you bypass the trial image amount (10 images), regardless of how long you use the trial. The fee in question was disputed via...

your credit card company and decided in our favor. Even so, we have just issued a full refund and absorbed the $ 30.00 fee we were charged for the dispute.
 
It looks like you have opened up another account and again signed up for a Background Burner Trial. To avoid the same charge on that account, please be aware that after you pass the 10 trial images, the account will convert to a paid membership (this information is noted as you sign up for the membership). If you need additional assistance please contact our support team directly.  Thank you for your support.

Hello [redacted],It sounds like your account was suspended from Bonanza.  We are unable to reference your account based on your email address.  Can you please send us your username on Bonanza?  The examples you provided in your initial complaint cannot be located. Once we receive that we can...

investigate your claim and respond.Thank you.

Complaint: [redacted]I am rejecting this response because:
Please explain to me in which fraudulent account was connected with my bonanza account?
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I lost a lot of money as a result of selling items on Bonanza. They say that sellers can get Paypal protection, but that is not true because paypal is an awful platform that does not protect sellers. I had to pay penalties because the buyer decided to cancel a transaction that could not be cancelled. 
Bonanza does not deserve Revdex.com accreditation. They provide absolutely no service and they leave sellers to drown in fees from their buyers canceling order that could not be cancelled. 
I did absolutely nothing wrong, shipped the order when I was supposed to,provided tracking, and then the buyer decided they didn't feel like buying the items anymore, and I was stuck ith the fees of the buyer's cancellation because Paypal penalizes the seller if the buyer disputes a charge. 
Bonzanza's Revdex.com accreditation should be removed as they provide no protection and do not provide the level of service that a Revdex.com accredited entity should offer. 
Sincerely,[redacted]

This user's account has been permanently suspended due to a violation of our user agreement; not paying seller fees. Unfortunately we are unable to reverse this action at this time but the user is welcome to contact us in 12 months to request a review.

Hello, [redacted]Sorry to hear of your negative experience with this seller. In order to get a refund, you need to file a dispute on PayPal or Amazon Payments. The reason is that when you made the purchase, you paid the seller directly via PayPal or Amazon Payments. Both of these payment providers...

have a buyer protection program for this specific situation.We would [redacted]Highly[redacted] recommend that you contact your payment provider as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim until you have a confirmed refund. Here is a link to the PayPal dispute process: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolutionHere is PayPal's phone number: 1 (888) 221-1161Amazon's A-to-Z Guarantee: https://payments.amazon.com/help/[redacted]If you file a dispute with your credit card, then that would void your claim with your payment provider. We will be sure to investigate the seller's account right now and ensure that they are not doing this to others. Please keep us posted if you learn additional details.Kind regards, The Bonanza Team

The shopper registered for Bonanza and submitted their email address. Our system sent out a welcome email. We have unsubscribed this user from all emails, however they will still receive an email when the seller responds to them. If they would like their account completely removed please let us...

know.